Buick Regal Complaints (1998)
302 consumer complaints on file.
- #10248831November 14, 2008STEERING:RACK AND PINION, ELECTRICAL SYSTEM
TL*THE CONTACT OWNS A 1998 BUICK REGAL. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN ID NUMBER 03V527000 (STEERING:RACK AND PINION). SHE IMMEDIATELY TOOK THE VEHICLE TO THE DEALER FOR REPAIR. SEVERAL WEEKS LATER, SHE NOTICED THAT THE VEHICLE WOULD SPONTANEOUSLY DRIFT TO THE LEFT. IN ADDITION, THE VEHICLE WOULD SPORADICALLY STALL WHILE DRIVING VARIOUS SPEEDS. THE DEALER STATED THAT SHE NEEDED TO PURCHASE A NEW VEHICLE. THE CURRENT MILEAGE WAS 180,000 AND THE FAILURE MILEAGE WAS UNKNOWN. UPDATED 01/14/09. *LJ UPDATED 01/15/09. *JB
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #10247583November 3, 2008ENGINE AND ENGINE COOLING
TL*THE CONTACT OWNS A 1998 BUICK REGAL. WHILE THE VEHICLE WAS PARKED, THE CONTACT NOTICED SMOKE UNDERNEATH THE VEHICLE. HE OPENED THE HOOD AND NOTICED FLAMES. A FIRE EXTINGUISHER WAS USED TO DOUSE THE FIRE. THROUGH ONLINE RESEARCH, HE FOUND A RECALL FOR HIS VEHICLE REGARDING THE ENGINE AND ENGINE COOLING. THE VIN AND NHTSA CAMPAIGN ID NUMBER WERE UNKNOWN. THE FAILURE AND CURRENT MILEAGES WERE 170,000.
- Crash:
- No
- Fire:
- Yes
- Injuries:
- 0
- Deaths:
- 0
- #10243400September 25, 2008ENGINE AND ENGINE COOLING
MY SISTER BOUGHT NEW THE 1998 BUICK REGAL; IN 2002 SHE DIED AND WILLED HER CAR TO ME. IT HAS BEEN A GREAT CAR EXCEPT: IN SEPT. 2007, AFTER A SHORT DRIVE, I PARKED THE CAR IN OPEN DRIVEWAY, AND WALKED TO HOUSE; MINUTES LATER MY HUSBAND, NEARBY, SAW SMOKE COMING FROM UNDER THE HOOD. HE OPENED IT AND POURED WATER TO EXTINGUISH THE VISIBLE FIRE ON THE MANIFOLD. IT TOOK OVER A MONTH FOR THE NEAREST MECHANIC - WE LIVE IN A RURAL AREA AN HOUR FROM THE NEAREST REPUTABLE BUICK DEALER - TO REPAIR. HE HAD TO TRY EVERYTHING BECAUSE IT WAS NOT APPARENT WHY THE FIRE STARTED (REPLACED SPARK PLUGS AND WIRES THAT WERE BURNED, CHANGED COOLANT JUST IN CASE, CHECKED EVERYTHING, ETC). THEN IN APRIL I RECEIVED THE RECALL NOTICE FROM BUICK STATING EXACTLY THIS PROBLEM. I DID WHAT THEY SAID: SENT IN ALL RECEIPTS FOR REIMBURSEMENT, ASKING FOR THE COST OF REPAIRS ONLY TOTALING $677. MEANWHILE, I ALSO WENT TO THE DEALER 1 HOUR AWAY AND THEY REPLACED THE FAULTY GASKET. NOW THEY SAY THEY WILL GIVE ME $300 MAX (SAYING THAT SOME STATUE OF LIMITATIONS HAS RUN OUT AND THEY ARE ONLY DOING THIS AS A COURTESY, NOT AN OBLIGATION). I AM WONDERING IF I HAVE ANY OTHER RECOURSE TO GETTING THE FULL COMPENSATION, AS THEY HAD PROMISED IN THE RECALL NOTICE. AS I SEE FROM OTHERS ON YOUR WEBSITE, THE FIRE COULD HAVE BEEN FAR WORSE, AND IT ALSO COULD HAVE HAPPENED AGAIN. DOESN'T GM TAKE A LITTLE MORE RESPONSIBILITY FOR ENDANGERING PEOPLE'S LIVES, THAN A MERE $300? AWAITING YOUR REPLY. GLORIA MCLEAN, ANDES, NY. *TR
- Crash:
- No
- Fire:
- Yes
- Injuries:
- 0
- Deaths:
- 0
- #10243125September 22, 2008ELECTRICAL SYSTEM
VEHICLE GOING DEAD, WOULD INITIALLY (THIS STARTED ABOUT A MONTH AGO) RESTART AND RUN FINE UNTIL IT WENT DEAD AGAIN. SPEED DOES NOT SEEM TO BE A FACTOR, GOES DEAD AT HIGHWAY SPEEDS AND WHEN BRAKING TO STOP AT INTERSECTIONS. THIS IS UNBELIEVABLY DANGEROUS. SOMETIMES THE GAUGES AND DASH LIGHTS WILL MOVE ON THEIR OWN, SOMETIMES NOT. FOUR DAYS AGO, AT A LOCAL GARAGE, THE CAR WOULD NOT RE-START. TODAY IT STARTED AND THEN WENT DEAD (I MAY BE MISTAKEN ON THIS, BUT THE KEY ACTUALLY FELT LIKE IT WAS HEATING UP) ON THE WAY TO YET ANOTHER GARAGE, WOULD NOT RE-START AND HAD TO BE TOWED. SO FAR NO-ONE HAS BEEN ABLE TO FIND A PROBLEM. THE VEHICLE HAS BEEN ON A DIAGNOSTIC COMPUTER TWICE, BOTH TIMES IT SHOWED NO HISTORY AND NO PROBLEM. *TR
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #10238930August 19, 2008STEERING, EQUIPMENT:MECHANICAL
MY CAR IS CURRENTLY EXHIBITING THE EXACT SAME FAILURES THAT ARE ALREADY LISTED ON NHTSA FOR MY MAKE, MODEL & YEAR. HOWEVER, THEY SAY MY VIN# IS NOT INCLUDED IN THIS RECALL.....EVEN THOUGH I AM EXPERIENCING THE EXACT SAME PROBLEM LISTED! IT IS ACTION #EA03019 CAMPAIGN# 03V527000. PLEASE I NEED HELP BEFORE I HAVE A CRASH.....*TR
- Crash:
- Yes
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #10238073August 13, 2008POWER TRAIN:AUTOMATIC TRANSMISSION
I WAS DRIVING I SMELLED SMOKE THEN I SEEN SMOKE I GOT OUT THE CAR SEEN SMALL FIRE UNDER THE CAR THEN IT EXPLODED INTO A BALL OF FIRE. *TR
- Crash:
- No
- Fire:
- Yes
- Injuries:
- 0
- Deaths:
- 0
- #10229041May 27, 2008ENGINE AND ENGINE COOLING
MY VEHICLE CAUGHT FIRE IN NOVEMBER 2007, THE FIRE WAS STARTED IN THE ENGINE ON THE MANIFOLD. THE FIRE DEPT RESPONDED TO THE FIRE AND CALLED THE VEHICLE A TOTAL LOSS. A FIRE REPORT WAS WRITTEN AT THAT TIME AS TO THE EVENTS LEADING TO THE FIRE ETC. THE VEHICLE WAS TOWED TO A LOCAL SALVAGE YARD AND SCRAPED FOR METAL. I ONLY HAD LIABILITY INSURANCE SO THE VEHICLE WAS NOT COVERED. THE VEHICLE WAS BURNT SO BADLY THAT I HAD TO GET IT OFF THE STREET DIRECTLY AFTER THAT,MARCH 2008 I RECEIVED A SAFETY RECALL STATING IF I HAD 98 BUICK REGAL GS THAT IT WASN'T SAFE TO DRIVE BECAUSE THE ENGINES WERE CATCHING FIRE DUE TO FAULTY GASKETS ON THE MANIFOLD. I CALLED GM AND TOLD THEM THAT HAD HAPPENED TO MY VEHICLE AND ASKED IF THEY WOULD BE RESPONSIBLE? GM TOLD ME TO SEND THEM THE FIRE REPORT AND A LETTER STATING WHO TOWED THE BURNT CAR AND WHERE IT WENT SO I DID WHAT THEY ASKED. ONCE GM GOT THE FIRE REPORT PROVING THAT IS WHERE THE FIRE STARTED THEN THEY TOLD ME THEY NEEDED PICS OF THE BURNT ENGINE WHICH THEY KNEW I COULDN'T PROVIDE BECAUSE I NO LONGER HAVE THE CAR AND AT THE TIME IT BURNT I WASN'T AWARE OF THE RECALL SO I DIDN'T TAKE PICS OR SAVE THE CAR FOR VIEWING. GM ISN'T GOING TO COMPENSATE ME FOR MY LOSS AND ITS THEIR FAULT. THE FIRE REPORT PROVES THEIR RECALL IS WHY I NO LONGER HAVE A CAR. PLEASE HELP ME! *TR
- Crash:
- No
- Fire:
- Yes
- Injuries:
- 0
- Deaths:
- 0
- #10228432May 16, 2008ENGINE AND ENGINE COOLING
1998 BUICK REGAL SAFETY RECALL THAT COULD RESULT IN A FIRE. CONSUMER STATES THAT SHE WOULD LIKE REIMBURSEMENT FOR RENTING A CAR TO GO ON VACATION, WHILE HER CAR WAS IN THE SHOP FOR THE RECALL REPAIR. *KB THE DEALER DID NOT HAVE THE PARTS AVAILABLE. *JB
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #10226460May 2, 2008ELECTRICAL SYSTEM, STRUCTURE:BODY, ENGINE AND ENGINE COOLING:EXHAUST SYSTEM, SERVICE BRAKES, ELECTRIC, UNKNOWN OR OTHER
THIS CAR HAS HAD NUMEROUS PROBLEMS, NOTED BY MANY OWNERS. RUSTED PAINT OVER REAR WHEEL WELLS. I CANNOT COUNT THE NUMBER OF TIMES I HAVE HAD TO GET THE TURN SIGNALS FIXED. I HAD TO REPLACE THE ABS SYSTEM THIS SPRING. NOW I AM TOLD I HAVE A CRACKED MANIFOLD. THE HEATING DISPLAY ON THE DASHBOARD HAS NOT WORKED FOR THREE YEARS: WE MANIPULATE THE HEAT/ AIR BY TRIAL AND ERROR. I HAD A "CHECK ENGINE SOON" LIGHT PROBLEM THAT REQUIRED NUMEROUS COMPUTER SCANS, AND WOULD ONLY BE FIXED FOR A MONTH OR TWO AT A TIME. THE WINDOW BUTTONS ARE FAILING. THE CAR DRIVES WELL, BUT HOW MUCH MORE MONEY IS IT REASONABLE TO PUT INTO? IT HAS 138, 00 MILES, AND HAS BEEN SERVICED EVERY 3000 MILES. IT SHOULD BE GOOD FOR ANOTHER 60, 000 MILES. AFTER READING THE COMPLAINTS, IT SEEMS I WILL ONLY BE WASHING MY MONEY. IS THE CRACKED MANIFOLD RELATED TO THE REPORTED FIRES?
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #10224789April 17, 2008EXTERIOR LIGHTING:TURN SIGNAL
1998 BUICK REGAL GS, PROBLEM EVIDENT FOR THE LAST 10, 000 MILES. WHEN USING THE TURN SIGNAL STICK, CAR EXPERIENCES A "DEAD SHORT" AND ENGINE SHUTS DOWN WHILE CAR IS ROLLING. CAR BECOMES WORSE AS CAR IS DRIVEN FOR AN EXTENDED PERIOD OF TIME. DEALER SAID HE COULD NOT REPRODUCE THE PROBLEM. IT IS INTERMITTENT, BUT EXTREMELY DANGEROUS. ON MY LAST RIDE(4/21/2008), THE VEHICLE CONSISTENTLY EXPERIENCED A CUT OFF OF POWER AND IF I HAD NOT MOVED THE TURN SIGNAL STALK TO ITS NEUTRAL POSITION, I AM SURE THE CAR WOULD HAVE STALLED WHILE STILL IN MOTION, REDUCING AND/OR ELIMINATING POWER STEERING AND BRAKE FUNCTIONS. THE PROBLEM STARTED AT ABOUT 75,000 MILES. HAVE THERE BEEN OTHER COMPLAINTS? *TR
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #10224797April 17, 2008EXTERIOR LIGHTING:TURN SIGNAL:SWITCH
I JUST REVIEW YOUR "COMPLAINT" SEGMENT. I FOUND NO FEWER THAN 8 COMPLAINTS RELATIVE TO OWNERS OF 1998 BUICK REGALS EXPERIENCING THE VERY SAME AND DANGEROUS PROBLEM WITH THEIR VEHICLES. I.E. THE CAR DYING WHEN THE TURN SIGNAL STICK IS ACTUATED. WHY IS THERE NO RECALL SINCE THIS IS A LIFE THREATENING SITUATION? THERE WERE OTHER COMPLAINTS ABOUT THIS VEHICLE DYING WHILE IN MOTION. IF ONE OF YOUR STAFF MEMBERS WERE INJURED OR KILLED, WOULD THIS BE A BETTER REASON TO NUDGE GM TO DO A VOLUNTARY RECALL FOR THOSE AFFECTED WITH THIS PROBLEM? I JUST WANT TO BELIEVE THAT SOMEONE CARES. SINCERELY. JOSEPH WOJCIECHOWSKI *TR
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #10222688March 29, 2008ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
1998 BUICK REGAL LS (3.8 NON-SUPERCHARGED) WAS DRIVEN ABOUT 5-10 MILES FOR THE FIRST TIME TODAY. CAR WAS THEN PARKED, DRIVER ENTERED DESTINATION ESTABLISHMENT, THEN QUESTIONED IF CAR WAS THEIRS, AND WITHIN 10 MINUTES OF CAR BEING SHUT OFF, A FIRE ENGULFED THE ENGINE COMPARTMENT. FIRE WAS PUT OUT BY LOCAL FIRE DEPARTMENT AND POLICE REPORT WAS FILED. NO INJURIES AND NO OTHER BY STANDING VEHICLE DAMAGE. THERE IS A POSSIBILITY THAT THIS IS RELATED TO THE 3.8 SUPERCHARGED GRAND PRIX & REGAL RECALL THAT IS ONLINE AT NHTSA (08V-118). VEHICLE IS NOT REPAIRABLE. VEHICLE HAD 166,000 MILES AND 1500 SINCE LAST OIL CHANGE. RECALL SHOULD BE EXTENDED TO INCLUDE NON-SUPERCHARGED 3.8L ENGINES OF SAME TYPE. *TR
- Crash:
- No
- Fire:
- Yes
- Injuries:
- 0
- Deaths:
- 0
- #10221536March 18, 2008ENGINE AND ENGINE COOLING
I BOUGHT A BUICK REGAL GS IN 1998 BRAND NEW AND PAID $26,000.00 FOR IT. I WAS THE SOLE OWNER OF THIS VEHICLE AND IT WAS IN VERY GOOD CONDITION AS OF LAST YEAR. ON AUGUST 22 MY SON AND I ARRIVED AT HOME AND PARKED THE CAR ON THE DRIVEWAY OF OUR RESIDENCE. ABOUT 15 MINUTES LATER THE CAR BURST INTO FLAMES UNDER THE HOOD. IT DAMAGED THE GARAGE AND DRIVEWAY AND COULD HAVE BEEN MUCH WORSE IF THE FIRE DEPARTMENT HADN'T ARRIVED WHEN IT DID, AS THE CARS GAS TANK WAS FULL. THE CAR WAS DAMAGED BEYOND REPAIR. MY INSURANCE DID COVER THE CAR AND THE AMOUNT THEY GAVE WAS PITIFUL. I NOW OWN A 2002 PONTIAC GRAND PRIX 30TH ANNIVERSARY EDITION AND IS THAT BEING RECALLED FOR THE SAME THING? IS THERE SOME COMPENSATION FOR ME? I'VE ALWAYS BOUGHT GM VEHICLES AND I WILL CONTINUE TO DEPENDING ON YOUR RESPONSE TO THIS EMAIL. *TR
- Crash:
- No
- Fire:
- Yes
- Injuries:
- 0
- Deaths:
- 0
- #10215176January 16, 2008ENGINE AND ENGINE COOLING, STEERING:RACK AND PINION, POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER, EQUIPMENT:APPLIANCE:AIR CONDITIONER, ELECTRICAL SYSTEM:IGNITION:SWITCH, VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
TL*THE CONTACT OWNS A 1998 BUICK REGAL. WHILE DRIVING 1-5 MPH, THE VEHICLE WOULD CONSTANTLY STALL. IN ADDITION, THE VEHICLE STALLED WHILE DRIVING IN REVERSE. THE CONTACT STATED THAT THE VEHICLE WOULD SHUT OFF WHEN THE CHECK ENGINE LIGHT ILLUMINATED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AFTER IT STALLED. THE FAILURE MILEAGE WAS 92,900 AND CURRENT MILEAGE WAS 92,988. UPDATED 02/15/08. *LJ THE CONSUMER HAS EXPERIENCED OTHER PROBLEMS WITH THE VEHICLE SUCH AS STEERING GEAR FAILURE, WHICH THE RACK AND PINION WAS REPLACED. AIR CONDITION FAILURE, TRANSMISSION TORQUE CONVERTER, WHICH THE ENTIRE TRANSMISSION WAS OVERHAULED. THE IGNITION SWITCH SHORTED OUT. THE RIGHT FRONT WINDOW REGULATOR WAS REPLACED. UPDATED
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #10199638August 15, 2007STEERING:RACK AND PINION
I WAS LEAVING A PARKING LOT WHEN THE POWER STEERING FAILED TO ASSIST WHEN TURNING RIGHT, TURNING LEFT WAS O K. I MANAGED TO GET THE CAR HOME, IT WAS A SHORT DISTANCE. THIS OCCURRED ON OR ABOUT 8/2/07. ON 8/13/07 I LOOKED UNDER THE CAR WITH A MIRROR AND WAS ABLE TO FIND A OPEN CAVITY ON THE BOTTOM OF THE STEERING UNIT. THERE WAS A SHAFT AND NUT IN THE CAVITY BUT COULD NOT DISCERN A BEARING. I LOOKED ON THE INTERNET FOR RELEVANT INFORMATION AND FOUND THAT A RECALL HAD BEEN ISSUED FOR THIS PROBLEM. I WENT TO THE LOCAL DEALER AND FOUND OUT THAT THE DEALER HAD ACCOMPLISHED THE RECALL ON THE VEHICLE. I CAME HOME AND FOUND THE INVOICE FOR THE RECALL, IT INDICATES A DATE OF JULY 27, 2004, A MILEAGE OF 58,373 AND THAT THE POWER STEERING GEAR LOWER BEARING WAS REPLACED. THE CAR NOW HAS 96,644 MILES ON IT. I HAVE AN APPOINTMENT WITH THE DEALER ON 8/17/07 TO ASCERTAIN WHAT NEEDS TO BE DONE TO REMEDY THE SITUATION. NO PARTS ARE AVAILABLE. JUST THOUGHT YOU MIGHT LIKE TO KNOW. *JB
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #10197436July 25, 2007STEERING:RACK AND PINION
TL*THE CONTACT OWNS A 1998 BUICK REGAL. IN 2004, THE CONTACT RECEIVED RECALL NOTICE NUMBER 03V527000 (STEERING:RACK AND PINION). THE VEHICLE HAD 48,721 MILES AT THE TIME. SHE WENT TO THE DEALER AND HAD THE RECALL REPAIR PERFORMED. THE POWER STEERING HAS FAILED AGAIN AND SHE BELIEVES THAT IT SHOULD NOT HAVE FAILED SO QUICKLY. THE CURRENT MILEAGE WAS 72,000 AND FAILURE MILEAGE WAS 71,000.
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #10189631May 3, 2007STEERING:RACK AND PINION
THE STEERING RACK AND PINION OF THE BUICK REGAL HAS BEEN NOTED TO FAIL IN VARIOUS MODELS, YEARS 1996-1998; HOWEVER MANY VEHICLES (IDENTIFIED BY VIN) ARE NOT SUBJECT TO RECALL STATUS. I BELIEVE THAT FURTHER INVESTIGATION NEEDS TO BE CONDUCTED, SIMPLY BECAUSE SOME OF THE VEHICLES NOT LISTED ARE EXPERIENCING THE SAME PROBLEM. THE STEERING SUDDENLY FAILS TO THE LEFT, CAUSING HAZARDOUS DRIVING CONDITIONS FOR THE DRIVER. *TR
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #10178089January 8, 2007STEERING:RACK AND PINION
1998 REGAL POWER STEERING RACK WONT TURN LEFT. THIS IS IRRESPONSIBLE OF GM (BUICK) TO NOT STEP UP AND FIX THIS PROBLEM. I WAS GIVEN THIS CAR THIS YEAR WITH ONLY 26000 MILES ON IT. WITHIN 2 MONTHS THE STEERING GAVE OUT ON THE HIGHWAY 600 MILES FROM HOME. BUICK HAD THE SAME OLD STORY, YOUR VIN DOESN'T FALL WITHIN THE RECALLS BLOCK OF VIN'S. THIS PROBLEM HAS NOTHING TO DO WITH VIN'S OR PRODUCTION DATES. THE CASTING ON THE HOUSING OF THE STEERING GEAR IS WHERE THE TRUE MANUFACTURING DEFECT CAN BE IDENTIFIED. THE STATE DEPT OF REHAB WAS GOING TO PUT HAND CONTROLS IN THIS CAR FOR ME, BUT NOW I HAVE A 1200$ REPAIR BILL I CAN'T AFFORD. THIS ISN'T RIGHT. *JB
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #10177754January 4, 2007UNKNOWN OR OTHER
I OWN A 1998 BUICK REGAL LS. WHEN IT RAINS, WATER DRIPS DOWN FROM BEHIND THE GLOVE BOX AND ONTO THE PASSENGER FLOOR. IN ONE PARTICULARLY HEAVY RAINFALL, THERE WAS 2 INCHES OF STANDING WATER ON THE FLOOR OF THE PASSENGER SIDE. THANKS IN ADVANCE FOR ANY ASSISTANCE. *JB
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #10177253December 28, 2006STEERING:RACK AND PINION:RACK
TL*- THE CONTACT STATED THAT WHILE DRIVING HIS 1998 BUICK REGAL HARD TIME TURNING LEFT, USUALLY WHEN DRIVING AT 40 MPH OR LOWER. THE CONTACT STATED THAT HE TOOK HIS VEHICLE TO DEALERSHIP ,AND WAS TOLD THAT VEHICLE DIDN'T QUALIFY FOR RECALL 03V527000 DUE TO VIN. THE CONTACT WAS TOLD HE NEEDED TO CONTACT THE MANUFACTURER, WHEN HE DID THAT THE MANUFACTURER TOLD HIM TO CONTACT HIS LOCAL DEALERSHIP TO HAVE THE PROBLEM DIAGNOSED. THE CONTACT WENT BACK TO SAME DEALERSHIP, AND WAS TOLD THAT IT WAS THE POWER STEERING AND DIDN'T CHARGE HIM THE DIAGNOSTIC FEE. THE CONTACT TOOK THE VEHICLE TO HIS OWN MECHANIC AND THEY INSTALLED TWO NEW POWER STEERING PUMPS. THE REPAIR STILL DIDN'T RESOLVE THE FAILURE. THE CONTACT DIDN'T THINK THAT THE DEALERSHIP RAN A DIAGNOSTIC ON VEHICLE BEFORE TELLING HIM THAT THE POWER STEERING VALVES NEEDED TO REPLACED. THE CONTACT STATED THAT HIS MECHANIC TOLDHIM THAT THE VEHICLE DIDN'T NEED TO HAVE THE PUMPS REPLACED, BUTTHE CONTACT THOUGHT IT WAS BEST TO HAVE PUMPS REPLACED. THE CONTACT STATED THAT HE CALLED THE DEALERSHIP BACK, AND TOLD THEM THAT HE DID HAVE THE PUMPS REPLACED, AND THEY TOLD HIM THAT MAYBE IT MAY BE HIS STEERING RACK AND PINION. THE CONTACT CALLED THE MANUFACTURER BACK AND TOLD THEM OF ALL THE REPAIRS, AND ASKED THEM IF THEY WOULD REPAIR RACK AND PINION. HE WAS TOLD THAT THEY WOULD NOT DO REPAIRS BECAUSE THEY EXCHANGED HE PARTS OUT FOR THIS VEHICLE MANUFACTURED. AK
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0