Buick LaCrosse Complaints (2010)

189 consumer complaints on file.

#10384930February 22, 2011
ELECTRICAL SYSTEM
THE BATTERY GOES DEAD. WHEN IT WAS TAKEN TO THE DEALER, WE WERE TOLD THAT WE DID NOT DRIVE ENOUGH. THE SECOND INCIDENT OCCURRED IN 12/2010. THIS TIME THERE WERE 21 LOW VOLTAGE HITS WHEN THE DEALERSHIP WAS TROUBLESHOOTING. I ALSO SUBMITTED A COMPLAINT TO GM. IT APPEARS THAT THEIR SOLUTION IS TO PLACE A TRICKLE CHARGE ON THE BATTERY TO ENSURE THE BATTERY IS AT FULL CAPACITY. I AM IN THE PROCESS OF PURCHASING A SOLAR POWERED BATTERY CHARGE AT THIS TIME. IN ORDER FOR MY WIFE TO DRIVE THIS VEHICLE, SHE WILL ALWAYS HAVE TO DEAL WITH THE CHARGER. TO HAVE THIS PROBLEM ON A STATE OF THE ART AUTOMOBILE IS EXTREMELY FRUSTRATING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10379679January 31, 2011
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
TL*THE CONTACT OWNS A 2010 BUICK LACROSSE. THE CONTACT STATED THAT WHILE DRIVING 30 MPH, THE REAR DEFROSTER MALFUNCTIONED. THE FAILURE OCCURRED THREE TIMES AND AFFECTED THE CONTACT'S VISION WHILE DRIVING. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER EACH TIME THE DEFROSTER FAILED AND REPAIRED UNDER TSB #PIC5308C. THE FAILURE CONTINUED. THE FAILURE MILEAGE WAS 5,600.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10376670January 14, 2011
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
TL* THE CONTACT OWNS A 2010 BUICK LACROSSE. THE CONTACT STATED THAT WHILE DRIVING AND LOWERING THE REAR POWER WINDOWS, THE VEHICLE EXHIBITED AN UNUSUALLY LOUD NOISE. THE CONTACT MENTIONED THAT THE NOISE WAS SO LOUD THAT IT NEARLY BURST HIS EAR DRUMS. THE VEHICLE WAS TAKEN TO THE DEALER YET THEY WERE UNABLE TO DIAGNOSE THE FAILURE. THE DEALER ADVISED THE CONTACT NOT TO LOWER THE WINDOWS. THE MANUFACTURER WAS CONTACTED AND THEY DID NOT HAVE ANY COMPLAINTS IN REGARDS TO THE SPECIFIC FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 3,400. UPDATED 2/23/11 *CN UPDATED 02/28/11
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10376068January 9, 2011
STEERING
PURCHASED VEHICLE NEW AS A DEMO, HAS BEEN BACK TO THE DEALERSHIP OVER 5 TIMES AND ARE UNABLE TO CORRECT THE ISSUE. THE ISSUE IS A HARD PULL TO THE LEFT. IT IS NOTICEABLE AT ANY SPEED BUT WHEN IT REALLY BECOMES AN ISSUE IS AT EXPRESSWAY SPEEDS. THE VEHICLE IS A SAFETY ISSUE AS IT WILL NOT STAY IN LINE AND ANY INTERRUPTION COULD CASE THE VEHICLE TO TRAVEL IN ANOTHER LANE NOT JUST A DRIFT IN WHAT YOU WOULD EXPECT BUT A HARD LEFT TURN, HOPEFULLY NOBODY IS THERE WHEN IT HAPPENS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10374165December 29, 2010
UNKNOWN OR OTHER
AS I WAS DRIVING DOWN A MAIN ROUTE WITH HIGH TRAFFIC TRAVELLING APPROXIMATELY 35 MPH THE CAR FELT AS IF SOMEONE STEPPED ON THE BRAKES TWICE. THE CAR SLOWED DOWN ABRUPTLY ALMOST TO A STOP. I PULLED OVER TO THE SIDE OF THE ROAD AND SHUT OFF THE VEHICLE. I WAS 1/2 MILE FROM MY HOUSE SO I DECIDED TO PROCEED HOME. I STARTED UP THE CAR AND SLOWLY DROVE DOWN THE ROAD. WITHIN MINUTES THE BRAKES AUTOMATICALLY APPLIED THEMSELVES AGAIN SLOWING THE VEHICLE DRAMATICALLY. I PROCEEDED TO DRIVE TO MY GARAGE AND CALLED THE DEALERSHIP IN THE MORNING. THEY SENT A TOW TRUCK AND TOWED IT TO THE DEALERSHIP TO REPAIR WHERE IT HAS BEEN SINCE 12/23/10. THIS IS A MAJOR SAFETY PROBLEM. I WILL NEVER DRIVE THAT CAR AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10372485December 27, 2010
VISIBILITY
TL*THE CONTACT OWNS A 2010 BUICK LACROSSE. THE CONTACT STATED THAT THE REAR WINDOW DEFROSTER FAILED. THE DEALER DISCONNECTED THE BATTERY AND REBOOTED THE COMPUTER WHICH WAS ONLY A TEMPORARY FIX. THE CONTACT TOOK THE VEHICLE BACK TO THE DEALER WHERE IT WAS BEING HELD AND CHECKED FOR POSSIBLE ELECTRICAL PROBLEMS. THE CURRENT AND FAILURE MILEAGES WERE 2,558.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10368284November 30, 2010
ENGINE AND ENGINE COOLING
TL*THE CONTACT OWNS A 2010 BUICK LACROSSE. WHILE THE VEHICLE WAS PARKED, IT SUDDENLY CAUGHT FIRE. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE; A REPORT WAS FILED. THE VEHICLE WAS DESTROYED. THE ORIGIN OF THE FIRE WAS UNKNOWN. THE MANUFACTURER SENT A REPRESENTATIVE WHO INSPECTED THE VEHICLE BUT COULD NOT FIND THE ACUSE. THE FAILURE MILEAGE WAS 7,800. UPDATED 3/7/11 *CN UPDATED 04/25/11
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10367100November 22, 2010
STEERING
LOST STEERING ON MY 2007 BUICK LACROSSE ON THE HIGHWAY WHILE TAKEN A SHARP TURN THE STEERING WOULD NOT TURN WHICH RESULTED IN A HIGH SPEED CRASH. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10360634October 15, 2010
SEAT BELTS:FRONT, AIR BAGS
TL* THE CONTACT OWNS A 2010 BUICK LACROSSE. THE CONTACT WAS TRAVELING 60 MPH WHEN HE A DEER. THE AIR BAGS DID NOT DEPLOY HOWEVER, THE AIR BAG DEPLOYMENT LIGHT ILLUMINATED ON THE DASHBOARD. THERE WERE NO INJURIES. THE CURRENT AND FAILURE MILEAGE WAS 13,000. UPDATED 01/24/11 *BF THE CONSUMER ALSO STATED THE SEAT BELT DID NOT RETRAIN HIM PROPERLY AND HE HIT THE STEERING WHEEL. UPDATED 02/03/11
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10359907October 10, 2010
FUEL SYSTEM, GASOLINE
2010 BUICK LACROSSE - SLOW, DELAYED, HESITATION RESPONSE DURING VARIOUS ACCELERATING DRIVING TIMES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10359002October 4, 2010
ELECTRICAL SYSTEM:IGNITION
TL* THE CONTACT OWNS A 2010 BUICK LACROSSE. THE CONTACT WAS DRIVING APPROXIMATELY 55 MPH AS HE ATTEMPTED TO LOCATE THE DASHBOARD DIMMER SWITCH. AS THE CONTACT REACHED AROUND THE STEERING COLUMN, HE INADVERTENTLY ENGAGED THE PUSH TO START BUTTON AND THE VEHICLE SHUT OFF WHILE STILL IN MOTION. THE CONTACT ATTEMPTED TO RESTART THE VEHICLE YET THE SHIFT TO PARK WARNING MESSAGE WAS ILLUMINATED. THE CONTACT THEN SHIFTED INTO NEUTRAL AND DEPRESSED THE PUSH TO START BUTTON THREE TIMES BEFORE THE VEHICLE BEGAN TO OPERATE AS NORMAL. THE VEHICLE WAS NOT TAKEN TO BE EXAMINED FOR THE CAUSE OF FAILURE AND WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 12,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10355879September 16, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
I FILED A COMPLAINT ON 13 SEPTEMBER 2010 UNDER ODI ID NUMBER : 10355399. I HAVE RECENTLY LEARNED, FROM THE BUICK SERVICE REPRESENTATIVE AT HENNESSEY BUICK, THAT THE MECHANIC TOOK THE TRANSMISSION APART AND WHAT HE FOUND WAS THAT THE 'REVERSE BELT' FELL OFF, DISABLING THE VEHICLE. THE SERVICE REP INDICATED THAT HE HAD NOT HEARD OF THIS HAPPENING BEFORE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10355996September 16, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION, STEERING:HYDRAULIC POWER ASSIST:PUMP
TL*THE CONTACT OWNS A 2010 BUICK LACROSSE. THE CONTACT STATED WHILE DRIVING 35 MPH THE STEERING BECAME PROGRESSIVELY LOOSE AND LOUD WHENEVER THE VEHICLE MADE A LEFT TURN. THE CONTACT TOOK THE VEHICLE TO THE DEALER. THE DEALER CHECKED THE POWER STEERING PUMP AND NOTICED THAT IT WAS DAMAGED AND THAT IT ALSO HAD LOOSE WIRING FROM THE CHASSIS. THE DEALER REPLACED THE POWER STEERING PUMP AND REPAIRED THE LOOSE WIRING. THE CONTACT HAS NOT HAD A PROBLEM WITH THE STEERING SINCE THE REPAIR. THE CONTACT ALSO STATED THAT WHILE DRIVING 55 MPH HE HEARD A LOUD BANG UNDERNEATH THE VEHICLE. AS A RESULT OF THE LOUD BANG THE VEHICLE LOST ALL POWER AND THE CONTACT COASTED TO THE SIDE OF THE ROAD. THE VEHICLE WAS TOWED TO A DEALER WHO STATED THAT THE REVERSAL BELT ON THE TRANSMISSION FEEL OFF. THE VEHICLE WAS BEING DEALER BEING REPAIRED BY THE DEALER. THE CONTACT STATED THIS VEHICLE IS VERY UNSAFE TO DRIVE. THE FAILURE MILEAGE WAS 18,199.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10355255September 13, 2010
AIR BAGS
TL* THE CONTACT OWNS A 2010 BUICK LACROSSE. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT ILLUMINATED, FOLLOWED BY AN ILLUMINATION OF EVERY WARNING LIGHT ON THE INSTRUMENT PANEL. THE CONTACT SHUT OFF THE VEHICLE AND WHEN RESTARTING THE LIGHTS WERE NO LONGER ILLUMINATED. THE FAILURE OCCURRED THE FOLLOWING DAY. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO ADVISED THAT THE VEHICLE WAS SAFE TO DRIVE YET THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE AUTHORIZED DEALER WHERE THEY WERE UNABLE TO DIAGNOSE THE FAILURE. THE CONTACT WAS TOLD THAT THE VEHICLE WAS SAFE TO DRIVE. THE CONTACT HAD NOT SPOKEN WITH THE MANUFACTURER. THE FAILURE MILEAGE WAS 7,450 AND THE CURRENT MILEAGE WAS APPROXIMATELY 8,700. UPDATED 12/22/10 *BF UPDATED 12/30/10*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10355399September 13, 2010
POWER TRAIN
TODAY, WHILE DRIVING MY 2010 BUICK LACROSSE ON ATL HIGHWAY 75 SOUTH, MY CAR'S TRANSMISSION STOPPED WORKING. I COULD NOT ACCELERATE AND HAD TO COAST OFF THE FREEWAY. THE CAR STOPPED MOVING AS I ROLLED INTO A DRIVEWAY. IT WOULD NOT GO ANY FURTHER. ALSO, WHEN I FIRST PURCHASED THE VEHICLE, THE DEALERSHIP REPAIRED WIRING FROM THE TRANSMISSION PUMP AND REPLACED THE DEFECTIVE PUMP BECAUSE THE STEERING WAS LOOSE AND SLOPPY, AND EVERYTIME I MADE A LEFT TURN, THE CAR MADE A LOUD NOISE. ALSO, THE PASSENGER SIDE LOCK JAMMED AND WOULD NOT OPEN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10354173September 7, 2010
ELECTRICAL SYSTEM
TL*THE CONTACT OWNS 2010 BUICK LACROSSE. WHEN THE CONTACT DROVE IN REVERSE HE NOTICED THAT THE BACK UP SENSOR INDICATOR WAS A DEFECTIVE. THE REVERSE SENSOR INDICATOR SHOULD RECOGNIZE ANY OBJECT 10 INCHES HIGH, 12 FEET OR 21 INCHES HIGH. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHO STATED THAT THEY COULDN'T ADJUST THE SENSOR BECAUSE IT WAS FACTORY SET. THE MANUFACTURER STATED THAT THE VEHICLE WAS OPERATING ACCORDING TO THE DESIGN. THE CONTACT STATED THAT THE SYSTEM WAS DEFECTIVE AND GAVE A FALSE SENSE OF SECURITY. THE FAILURE MILEAGE WAS 2,000 AND THE CURRENT MILEAGE WAS 2,200. UPDATED 12/22/10 *BF THE BACK UP SENSORS WERE NOT DETECTING OBJECTS. UPDATED 12/30/10
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10353405September 1, 2010
ENGINE AND ENGINE COOLING
TL*THE CONTACT OWNS A 2010 BUICK LACROSSE. THE CONTACT STATED THAT WHILE IN TRAFFIC THE PARK ASSIST AND THE CHECK ENGINE LIGHT FLASHED ON THE INSTRUMENT PANEL AND THE VEHICLE WOULD NOT ACCELERATE PASS 9 MPH. THE CONTACT DROVE ONTO THE EMERGENCY LANE AND SHUT THE VEHICLE OFF. THE CONTACT RESTARTED THE VEHICLE AND IT CONTINUED TO TRAVEL AT 9 MPH; THEREFORE, THE CONTACT TOWED THE VEHICLE TO A DEALER. THE CONTACT TOOK THE VEHICLE TO THE DEALER WHO REPROGRAMMED THE TCM WHICH CAUSED THE VEHICLE TO SLOW DOWN DUE TO AN ENGINE MALFUNCTION. A MONTH LATER WHILE DRIVING 60 MPH THE VEHICLE SLOWED DOWN AGAIN WITHOUT WARNING. THE PARK ASSIST AND THE CHECK ENGINE LIGHT ILLUMINATED AGAIN ON THE INSTRUMENT PANEL AND THE VEHICLE TOWED TO A DEALER. THE DEALER WAS ADJUSTING THE SELECTOR CABLE WHEN THE COMPLAINT WAS FILE BECAUSE IT WAS TOO TIGHT. THE FAILURE MILEAGE WAS 13,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10352889August 30, 2010
POWER TRAIN
DRIVING ON EXPRESSWAY @ 60 MPH. CAR ENGINE, RADIO, WORKING, SUDDENLY NO TRANSMISSION. PULLED TO SHOULDER, TOWED TO BUICK DEALER. ALTHOUGH NOTHING FOUND WAS TOLD TO WAIT 10 MINUTES AND RESTART IF THIS HAPPENS AGAIN. WAS ALSO TOLD THIS HAPPENED TO ONE OTHER PERSON LOCALLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10349141August 13, 2010
ELECTRICAL SYSTEM
I WAS DRIVING THE 2010 BUICK LACROSSE IN RUSH HOUR ON A VERY BUSY STREET IN OUR TOWN AND WHILE STOPPED AN ELECTRICAL MALFUNCTION OCCURRED WHERE ALL OF THE DASH BOARD LIGHTS AND WARNING LIGHTS STARTED FLASHING AND THE CAR WOULD NOT MOVE. I PUT IT IN PARK AND THEN IT WOULD NOT COME OUT OF PARK AND WENT INTO ANTI THEFT LOCK DOWN. I MADE SEVERAL ATTEMPTS TO TURN OFF THE CAR AND RESTART IT TO TRY AND RESET OF CLEAR THE ISSUE AND IT REMAINED LOCKED DOWN AND NOT ABLE TO MOVE. IT WAS VERY STRANGE HOW THE KEY IN THE IGNITION WAS VIBRATING AND BUZZING AT A HIGH FREQUENCY AND THEY WOULD STOP. AFTER A FEW MINUTES THE ENGINE SHUT DOWN. NOW STUCK IN THE MIDDLE OF THE BUSY ROAD AND CARS NEARLY REAR ENDING ME AND HONKING AT ME I THOUGHT I WOULD BE HIT. MY SON WAS IN THE CAR AND I HAD TO WAIT FOR THE LIGHT CHANGE TO LET HIM FLEE TO SAFETY. WORSE YES THE SAFETY FLASHERS WOULD NOT WORK AND THE TRUNK WOULD NOT OPEN TO SIGNAL A STALLED CAR. I CALLED ON STAR AND THEY WERE NOT HELPFUL AS I INDICATED IT WAS AN EMERGENCY AND THEY SENT A TOW TRUCK THAT ARRIVED AN HOUR LATER. THE POLICE SHOWED UP 20 MINUTES LATER TO PROTECT ME AND THE CAR FROM ACCIDENT. THE POLICE CALLED A TOW TRUCK THAT ARRIVED IN 15 MINUTES. THE CAR WAS TOWED TO THE DEALER AND THEY ARE BEING GENERALLY NON RESPONSIVE. I HAD THIS PROBLEM A FEW WEEKS BEFORE NOT IN TRAFFIC AND TOOK INTO THE DEALER AND THEY SAID THERE DID NOT FIND AN ERROR CODE. THIS IS A COMPLETE RANDOM FAILURE AND REPRESENTS A SERIOUS SAFETY ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10342124July 9, 2010
WHEELS, TIRES
2010 BUICK LACROSSE CXS THE OTHER EVENING AS I WAS DRIVING HOME WITH MY WIFE A LITTLE BEFORE SUNSET AT ABOUT 30 MPH I HEARD A THUMP AND ASSUMED I HAD HIT SOMETHING. NEITHER MY WIFE OR I HAD SEEN ANYTHING IN THE STREET. I CONTINUED TO DRIVE HOME (3 BLOCKS) AND THE CAR DROVE NORMALLY - NO CHANGE. WHEN I GOT HOME I EXAMINED THE FRONT OF THE CAR (DRIVERS SIDE) AND SAW NOTHING UNUSUAL BUT NOTICED THE BACK RIGHT TIRE WAS FLAT. I GOT OUT THE JACK AND CHANGED TO THE SPARE. UPON LOOKING AT THE TIRE I FOUND NO APPARENT DAMAGE TO THE TIRE OTHER THAN IT WAS OBVIOUS I WAS DRIVING WITH THE TIRE FLAT. UPON CLOSER EXAMINATION OF THE WHEEL ITSELF I FOUND A GASH IN THE WHEEL ABOUT 6" LONG AND ELEVATED UP INTO THE TIRE AREA OVER AN INCH. OF COURSE ALL OF THE AIR ESCAPED THROUGH THE GASH - NO BLOWOUT. WENT TO THE DEALER (3800 MILES ON THE CXS) AND THEY DETERMINED I HAD HIT SOMETHING IN THE STREET - NO WARRANTY COVERAGE. COST FOR NEW WHEEL AND TIRE - $1002.00 WENT BACK TO EXAMINE THE ROAD (NO POTHOLES) AND FINALLY FOUND A ROCK OFF THE SIDE OF THE ROAD THAT APPARENTLY CAUSED THE PROBLEM. IT WAS A ROCK, FLAT ON BOTH SIDES ABOUT 2 1/2" THICK AND ABOUT THE SIZE OF A RED BRICK ONLY OBLONG. HAVE NO IDEA HOW IT HIT THE BACK TIRE AND NOT THE FRONT. I AM CONVINCED THAT HAD THE TIRE BEEN AN OLDER 15" OR 16" TIRE THE TIRE WOULD OF ABSORBED THE HIT AND NOT DAMAGED THE WHEEL. OF COURSE IT MAY HAVE BLOWN A TIRE BUT THE WHEEL WOULD OF BEEN IN GOOD SHAPE. WITH THE ROADS BECOMING SO BUMPY WITH POTHOLES I NOW WORRY ABOUT HITTING A BAD SPOT IN THE ROAD AND HAVING THE SAME THING HAPPEN AGAIN. I CARRY A $1000 DEDUCTIBLE INSURANCE SO INSURANCE WILL NOT BE INVOLVED. (IN 50 YEARS OF DRIVING I HAVE NOT HAD AN ACCIDENT THAT WAS MY FAULT OR ANY OTHER DAMAGE TO ONE OF MY CARS - SO I CARRY A HIGH DEDUCTIBLE). JUST A WORD OF WARNING TO THOSE WHO HAVE THE 19" TIRES (AND PROBABLY THE 18") THAT A BUMP IN THE ROAD MAY DO MORE DAMAGE TO THE FANCY ALUMINUM WHEEL THAT THE TIRE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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