Buick LaCrosse Complaints (2011)

169 consumer complaints on file.

#11363324October 8, 2020
VISIBILITY/WIPER, UNKNOWN OR OTHER
DRIVER CANNOT SEE ROAD WHICH WINDSHIELD STAYS FOGGED UP WHEN DRIVING AND WILL NOT DEFOG THIS IS A DANGER FOR IT COULD CAUSE IT LED TO CRASHES WINDSHIELD AND BACK WINDOW REMAINS FOGGED UP WHICH IS VERY DANGEROUS WHEN DRIVING IN TRAFFIC I WAS JUST MADE AWARE THAT THERE IS A RECALL ON THIS AND NEED THIS TAKEN CARE OF ASAP THANKS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11343834August 7, 2020
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
TL* THE CONTACT OWNS A 2011 BUICK LACROSSE. THE CONTACT STATED THAT THE VENTILATION INSIDE THE VEHICLE FAILED TO WORK PROPERLY MAKING IT HARD FOR THE CONTACT TO SEE ON COMING TRAFFIC. THE VEHICLE WAS TAKEN TO SUTTLE MOTOR CORPORATION (12525 JEFFERSON AVE, NEWPORT NEWS, VA 23602, (757) 886-1700) WHERE IT WAS DIAGNOSED AND DETERMINED THAT THE HVAC SYSTEM FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER 2 OR 3 ADDITIONAL TIMES IN WHICH THE TECHNICIAN WAS UNABLE TO DUPLICATE THE ISSUE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE CONTACT MENTIONED NHTSA CAMPAIGN NUMBER: 11V149000 (VISIBILITY) AS A POSSIBLE SOLUTION TO THE FAILURE HOWEVER, THE VIN WAS NOT INCLUDED. THE FAILURE MILEAGE WAS APPROXIMATELY 45,000.*DT*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11340198July 19, 2020
SERVICE BRAKES
BRAKE PEDAL DOES NOT RAISE AFTER APPLYING BRAKES. BRAKES REMAIN ENGAGED CAUSING DRAG AND BRAKE LIGHTS STAY ON. INTERMITTENT PROBLEM. MUST PULL PEDAL BACK UP TO STOP BRAKING ACTION AND GET BRAKE LIGHTS TO TURN OFF. DANGEROUS SITUATION THAT CAN CAUSE DAMAGE TO BRAKE ROTORS AND PADS TO WEAR OUT QUICKLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11326885June 1, 2020
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 103 WINDSHIELD DEFROSTING AND DEFOGGING SYSTEM AND I DON'T KNOW IF ITS EFFECTING MY A/C TO I HAVE TAKEN IT EVERYWHERE TO GET FIX AND NO ONE FIXES IT COMPLETELY STILLS BLOW COOL NOT COLD LIKE IT IS SUPPOSED TO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11326463May 29, 2020
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
TL* THE CONTACT OWNS A 2011 BUICK LACROSSE. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, THE FRONT WINDSHIELD DEFROSTER BECAME INOPERABLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE HVAC SYSTEM NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 11V149000 (VISIBILITY). THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11326562May 29, 2020
SERVICE BRAKES, WHEELS
MY WHEEL BEARING NEEDS REPLACED I'M NOT SURE WHEN IT HAPPENED IT JUST DID. ALSO MY ABS LIGHT IS ON AND STAYS ON I'M NOT SURE WHAT THAT'S ABOUT OR WHAT IT MEANS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11322067April 23, 2020
STRUCTURE:BODY, POWER TRAIN
TL* THE CONTACT OWNS A 2011 BUICK LACROSSE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STALLED WITH SEVERAL UNKNOWN WARNING LIGHTS ILLUMINATED. AFTER SEVERAL ATTEMPTS THE VEHICLE RESTARTED. ADDITIONALLY, THE CONTACT WAS CONCERNED ABOUT MOISTURE ENTERING THE VEHICLE FROM AN UNKNOWN SOURCE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE THROTTLE BODY AND O2 SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 120,000.*DT*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11316598March 6, 2020
ENGINE
TL* THE CONTACT OWNS A 2011 BUICK LACROSSE. THE CONTACT STATED THAT WHILE DRIVING, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO KYLE EDWARDS BUICK GMC LOCATED AT (1600 N MAIN ST, MUSKOGEE, OK 74401) AND WAS DIAGNOSED THAT THE ENGINE CEASED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 58,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11309877February 18, 2020
VISIBILITY/WIPER
DEFROST SYSTEM NOT WORKING PROPERLY, FRONT WINDSHIELD DEFROST SYSTEM FAILS TO CLEAR WINDOW, AND VISIBILITY IS AN ISSUE. HVAC SYSTEM DOESN'T COOL PROPERLY, COMPRESSOR COMES ON, HOWEVER TEMPERATURE ONLY LOWERS TO A CERTAIN TEMPERATURE. TEMPERATURE COOLS BETTER WHILE VEHICLE IS IN MOTION ON HIGHWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11309679February 17, 2020
ELECTRONIC STABILITY CONTROL (ESC)
LOSS OF ELECTRICAL POWER WHILE DRIVING. I HAVE A 2011 BUICK LACROSSE WHICH HAS HAD MULTIPLE PROBLEMS SINCE I PURCHASED. I HAVE SPENT THOUSANDS TRYING TO GET FIXED FROM THE DEALERSHIP TO OTHER CERTIFIED AUTO TECHNICIANS AND I CONTINUE TO HAVE ISSUES. FRI, 2/14/2020 I ALMOST LOSS MY LIFE. MY CAR DASHBOARD STARTED GOING BLACK AS I DROVE UP TO RAMP ONTO THE INTERSTATE IT COMPLETELY LOSS POWER AND VEERED OFF THE ROAD INTO THE GRASS. I WAS SECONDS AWAY FROM THE INTERSTATE!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297962January 8, 2020
ENGINE
OUR FAMILY'S 2011 BUICK LACROSSE ONLY HAS 57K MILES ON IT, AND THE ENGINE ALREADY HAS PERMANENT IRREVERSIBLE DAMAGE FROM A MANUFACTURER OVERSIGHT IN WHICH THE TIMING CHAIN "SKIPS TIME." WHILE DRIVING ON THE HIGHWAY, THE CAR UNPREDICTABLY LOST ALL POWER, INCLUDING POWER BRAKES AND POWER STEERING. I QUICKLY MUSCLED THE CAR TO THE SHOULDER AND CAME TO A COMPLETE STOP, BUT THIS CREATED A VERY DANGEROUS SITUATION FOR OUR FAMILY AS WE WERE FORCED TO CROSS TRAFFIC, AT SPEED, TO REACH THE ROAD SHOULDER. A DAY PRIOR TO THIS INCIDENT THE VEHICLE WENT INTO "REDUCED POWER" MODE WHILE TRAVELING UPHILL, CUTTING SPEED FROM 55MPH TO 35MPH, BACKING UP TRAFFIC. CARS WERE PASSING AND HONKING IN A DOUBLE YELLOW-LINED STRETCH OF ROAD. WE SUBSEQUENTLY SHOULDERED THE CAR, SHUT OFF ITS POWER AND IT SEEMED TO BE OPERATING PROPERLY UNTIL OUR DESTINATION, BUT WE ONLY HAD 3 MILES LEFT TO TRAVEL. THE TIMING GEAR IS PRESSED-ON INSTEAD OF KEYED-ON. THIS CAN CAUSE THE TIMING CHAIN TO "SKIP TIME," DAMAGING THE ENGINE AND CAUSING ERRATIC ENGINE BEHAVIOR. OUR MECHANIC HAS SEEN OUR EXACT ENGINE ISSUE WITH THE 3.6L 6-CYL ENGINES IN VARIOUS OTHER GM VEHICLES. THE PROBLEM IS WIDESPREAD ENOUGH TO CAUSE ENGINE REBUILD COMPANIES TO KEY-ON THE TIMING GEAR, INSTEAD OF GM'S TYPICAL PRESS-ON PROCESS. OUR MECHANIC ADVISES THAT KEYING-ON THE TIMING GEAR IS KNOWN TO FIX THE ORIGINAL ISSUE OF THE TIMING CHAIN DANGEROUSLY "SKIPPING TIME." ONE SUCH COMPANY, RECOMMENDED BY OUR MECHANIC, IS JASPERENGINES.COM. I HOPE THAT THE NHTSA CAN INVESTIGATE THIS ISSUE AND HOLD GM ACCOUNTABLE FOR THIS DANGEROUS OVERSIGHT FOR WHICH GM FAILS TO ACKNOWLEDGE OR ADDRESS. MY COMPLAINT IS ON RECORD AT GM'S CORP SERVICE CENTER WITH PHONE NUMBER 866-790-5600 - TICKET #[XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11290230December 20, 2019
SERVICE BRAKES
THE BRAKE PEDAL GETS 'STUCK' DURING NORMAL BREAKING. I HAVE TO PUT MY FOOT UNDER THE PEDAL AND PULL IT BACK UP OR THE BRAKES WILL NOT DISENGAGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11288482December 11, 2019
ENGINE, POWER TRAIN
THE CAR WAS JUST PURCHASED ON 112619 AND THE DAY I BOUGHT I GOT WARNING LIGHT ON DASH NEXT DAY CAR IS IN REDUCED POWER MODE, TOOK BACK TO CARMAX TO HAVE THIS ISSUE RESOLVED THEY CLEANED TPS ADV IT WAS DIRTY POOR CONTACT. TWO DAYS LATER THE LIGHT IS BACK ON THIS TIME THE CAR IS SENT TO BUICK DEALERSHIP IN GILBERT THEY REPLACED THE THROTTLE POSITION SENSOR AND I WAS TOLD ISSUE IS FIXED 24 HOURS LATER CAR IS BACK IN REDUCED POWER MODE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11286688December 3, 2019
AIR BAGS, SEAT BELTS
WHILE DRIVING THE AIRBAGS DEPLOYED. NO ACCIDENT OF ANY SORT. MY CAR HAS NEVER BEEN IN AN ACCIDENT! GM DOES NOT WANT TO BE LIABLE. IM A SINGLE MOM. IM $2000 AWAY FROM PAYING THE CAR OFF, TO BE CAR NOTE FREE AS I HAVE A DAUGHTER IN COLLEGE. I HAVE THE CAR SERVICED REGULARLY . THEIR DATA IS INCORRECT.
Crash:
No
Fire:
No
Injuries:
2
Deaths:
0
#11241977August 6, 2019
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
TL* THE CONTACT OWNS A 2011 BUICK LACROSSE. WHILE DRIVING 55 MPH, THE CONTACT WAS UNABLE TO DEFROST THE WINDOWS. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT HAD TO PLACE THE DEFROSTER ON THE HOT SETTING IN ORDER FOR THE WINDOWS TO CLEAR. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE AIR COMPRESSOR PUMP FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE DEALER WAS NOT CONTACTED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 11V149000 (VISIBILITY), BUT THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND ADVISED THE CONTACT TO CALL NHTSA TO FILE A COMPLAINT. THE FAILURE MILEAGE WAS APPROXIMATELY 117,350.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11235284July 27, 2019
SERVICE BRAKES
BRAKE PEDAL DOES NOT RAISE AFTER APPLY, REMAINS APPLIED AND BRAKE LIGHTS REMAIN ON UNWANTED WHEN CAR IS IN MOTION AND STATIONARY ON STREETS, HIGHWAYS AND WHILE TURNING. GM ISSUED AN INTERNAL BULLETIN ON 05/11/2018 (SEE PIC5692D) RECOGNIZING THAT THIS PROBLEM EXISTS AMONG 5 OF ITS MODELS (BUICK LACROSSE, BUICK REGAL, CADILLAC SRX, CADILLAC XTS AND CHEVROLET MALIBU) WITH THE LACROSSE PROBLEM BEGINNING 2010 THROUGH 2015. BRUSTOLON, A GM DEALER IN MYSTIC, CT CHARGED ME $70.63 TO REPLACE THE PEDAL AND RETAINER CLIPS. GIVEN HOW WIDESPREAD THIS PROBLEM HAS BEEN AMONG SEVERAL GM MODELS FOR UP TO 6 YEARS, THIS REPAIR SHOULD BE THE RESPONSIBILITY OF GM AS A RECALL AT NO COST TO THE VEHICLE OWNER.THIS SITUATION IS A SIGNIFICANT SAFETY ISSUE BECAUSE THE BRAKE PEDAL WHEN DEPRESSED REMAINS APPLIED WEARING THE BRAKES OUT PREMATURELY. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11234782July 25, 2019
ELECTRONIC STABILITY CONTROL (ESC)
JULY 23, 2019 -I WAS ON THE HWY FOR APPROX. FOUR HOURS WITH MY NIECE WHEN SUDDENLY MY CAR CREATED A LOUD SOUND AND I LOST POWER AND CONTROL OF MY CAR INCLUDING MY BRAKES. I WAS TRAVELING AT 70 MILE PER HOUR. LUCKILY, TWO CARS HAD JUST PASSED ME WHEN THIS OCCURRED OTHERWISE I COULD HAVE HAD A VERY SERIOUS ACCIDENT. I WAS ON THE LEFT LANE AND WAS ABLE TO COAST TO THE SHOULDER. THE HWY. WAS FLAT AND I WAS ABLE TO COAST TO A STOP. THE ENGINE WOULDN'T START, BUT AFTER APPROX. FIVE MINUTES IT STARTED BUT I WASN'T ABLE TO MOVE. THE CAR IDLED EXTREMELY ROUGH. THE ELECTRONIC STABILITY CONTROL (ESC) LIGHT AND THE CHECK ENGINE LIGHTS WERE ON. I WAITED FOR A TOW TRUCK IN 96 DEGREE WEATHER FOR TWO HOURS BEFORE I WAS ABLE TO GET A TOW TO A GARAGE 40 MILES AWAY. THIS HAPPEND ON TUESDAY. I LEFT MY CAR AT THE BUICK DEALER AND LEFT THE KEY IN THE DROP BOX. I WAS TOLD WEDNESDAY MORNING THAT THEY WOULDN'T BE ABLE TO LOOK AT IT UNTIL TODAY (THURSDAY), SO I HAVE NO IDEA AS YET WHAT DAMAGE HAS OCCURRED TO THE ENGINE. I HAVE ONLY 53,000 MILES ON THE VEHICLE AND IT IS A 2011 MODEL. HOW COULD SOMETHING LIKE THIS HAPPEN?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11233569July 20, 2019
ELECTRICAL SYSTEM
EVERY TIME I WILL DRIVE FOR SO LONG I'D LOSE ALL POWER RADIO DASH LIGHTS HEADLIGHTS EVERYTHING AND START BLINKING AND GOING OUT AND FINALLY THE CAR WAS JUST DIE. COME TO FIND OUT IT IS ELECTRICAL ISSUES AND IT'S COSTING ME MORE THAN THE CAR IS WORTH TO EVEN GET IT BACK FROM THE SHOP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11231982July 15, 2019
FUEL/PROPULSION SYSTEM
WHENEVER WE FUEL OUR 2011 BUICK LACROSSE CXS IT WOULD NOT FULLY START AND AFTER SEVERAL ATTEMPTS, IT WOULD RUN THE BATTERY DOWN. AFTER THE SECOND INCIDENT, IT WAS OBSERVED THAT IF WE RAPIDLY PUMP THE ACCELERATOR WHILE THE VEHICLE WAS TRYING TO START IT WOULD PICK UP AND FULLY START. THIS IS WHAT WE HAVE BEEN DOING AND IS STILL DOING, REGARDLESS OF THE FUEL STATION (EXXON-MOBILE, SHELL, MURPHY/WALMART, CITGO, CHEVON, VALERO, FUEL DEPOT, ECT.). HERE IS A LIST OF THINGS WE HAVE ATTEMPTED: 1) WITH THE GAS TANK AT ABOUT HALF, OPEN THE GAS TANK PUT THE GAS PUMP INTO THE TANK, DON'T PUMP ANY GAS, CLOSE THE TANK, START THE VEHICLE (MAYBE OPENING THE TANK WAS THE CULPRIT): ALL IS FINE. 2) WITH THE TANK AT ABOUT HALF, FULL THE TANK (DIFFERENT STATION), START THE VEHICLE: ALL IS BAD. 3) WITH THE TANK AT ABOUT EMPTY, FULL THE TANK (DIFFERENT STATION), START THE VEHICLE: ALL IS BAD. 4) WITH THE TANK AT ABOUT QUARTER, FULL TO HALF TANK (DIFFERENT STATION), START THE VEHICLE: ALL IS BAD. MY CONCLUSION IS THAT THE VEHICLE IS CREATING THE PROBLEM AND NEEDS TO BE CORRECTED. BEFORE REACHING THIS POINT, I HAD TO CALL FOR ROAD SERVICE TWICE. IN THE FIRST CASE THE VEHICLE WAS TOWED TO A DEALERSHIP AND THEY FOUND NOTHING AND THE SECOND WE JUMPED THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11220495June 16, 2019
SEATS, STEERING, VISIBILITY/WIPER
WINDOWS WILL NOT DEFOG AC BARELY RUNS TOOK IT IN TO A SHOP TO GET A RECHARGE BUT STILL NOTHING. MY SEAT ROCKS BACK AND FORTH LIKE A ROCKING CHAIR ON DRIVER SIDE. I ALSO HAVE PICTURES AND VIDEOS BUT DON'T KNOW HOW SEND COPY PASTE THE LINK TO YOU...
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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