Buick LaCrosse Complaints (2010)

189 consumer complaints on file.

#11420405June 10, 2021
SUSPENSION
The contact owns a 2010 Buick LaCrosse. The contact received notification of NHTSA campaign number 20V764000 (Suspension) however, the part to do the recall repair was not yet available. The local dealer was contacted and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11415785May 10, 2021
SUSPENSION
TL* THE CONTACT OWNS A 2010 BUICK LACROSSE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V764000 (SUSPENSION) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE VEHICLE WAS TAKEN TO FAIREY CHEVROLET CADILLAC (2885 ST MATTHEWS RD, ORANGEBURG, SC 29118; (803) 937-4751) AND SUPERIOR MOTORS, INC. (835 FIVE CHOP RD, ORANGEBURG, SC 29115: (803) 387-0735) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11408381April 16, 2021
POWER TRAIN, STEERING
TL* THE CONTACT OWNS A 2010 BUICK LACROSSE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE WOULD SHUT-OFF AS THE SERVICE POWER STEERING MESSAGE WAS DISPLAYED ON THE INSTRUMENT PANEL. THE CONTACT STATED SHE WAITED APPROXIMATELY 15-20 MINUTES TO RESTART THE VEHICLE. THE VEHICLE RESUMED NORMAL OPERATION. THE CONTACT HAD TAKEN THE VEHICLE TO SEVERAL INDEPENDENT MECHANICS WHO WERE UNABLE TO DUPLICATE THE FAILURE. NEITHER THE DEALER NOR THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 94,400.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11408260April 15, 2021
AIR BAGS
TL* THE CONTACT OWNS A 2010 BUICK LACROSSE. THE CONTACT STATED THAT THE SERVICE AIR BAG WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE DRIVER'S SIDE AIR BAG NEEDED TO BE REPLACED. THE VEHICLE WAS NOT YET REPAIRED. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 112,986.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11406116April 2, 2021
SUSPENSION
TL* THE CONTACT OWNS A 2010 BUICK LACROSSE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V764000 (SUSPENSION) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE VEHICLE WAS TAKEN TO OURISMAN CHEVROLET OF MARLOW HEIGHTS (4400 BRANCH AVE, MARLOW HEIGHTS, MD 20748) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11405430March 29, 2021
AIR BAGS, ELECTRICAL SYSTEM
EVERYTHING I TURN THE CAR ON; ITS SAYING "AC TURNED OFF DUE TO HIGH ENGINE TEMPERATURE AND MY CAR ISN'T RUNNING HOT AND MY AC SEMI WORKING. ELECTRICAL SYSTEMS ISN'T WORKING PROPERLY BECAUSE I CAN'T TURN MY RADIO OR AC ON
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11404644March 24, 2021
SUSPENSION
TL* THE CONTACT OWNS A 2010 BUICK LACROSSE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V764000 (SUSPENSION) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED WHILE DRIVING 50 MPH, THE DRIVER'S SIDE REAR TOE LINK FRACTURED AND PUSHED THE WHEEL OUTWARDS AT A 45 DEGREE ANGLE, ALMOST CAUSING A COLLISION. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC, WHO REPLACED THE REAR DRIVER'S AND REAR PASSENGER'S SIDE TOE LINK. THE CONTACT NOTIFIED THE MANUFACTURER OF THE FAILURE AND IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE FAILURE MILEAGE WAS 190,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11349243August 14, 2020
AIR BAGS, ELECTRICAL SYSTEM, POWER TRAIN
AIR BAG IS ON SAYS IT NEEDS CHECKED AND ALSO SOME ELECTRICAL PROBLEM WITH THE TRANSMISSION THAT IS CAUSING THE CAR TO JERK WHILE ACCELERATING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11343676August 6, 2020
ELECTRONIC STABILITY CONTROL (ESC)
TL* THE CONTACT OWNS A 2010 BUICK LACROSSE. THE CONTACT STATED THAT WHILE HIS WIFE WAS DRIVING AT VARIOUS SPEEDS, THE ELECTRONIC STABILITY CONTROL WARNING LIGHT ILLUMINATED INTERMITTENTLY. THE CONTACT ALSO STATED THAT THERE WAS AN ABNORMAL ODOR INSIDE THE VEHICLE. THE VEHICLE WAS TAKEN TO TAYLOR CHEVROLET (13801 TELEGRAPH RD, TAYLOR, MI 48180 (734) 250-6220) TO BE DIAGNOSED HOWEVER, THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 59,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11308042February 9, 2020
ELECTRICAL SYSTEM, VISIBILITY/WIPER
WHILE DRIVING CITY STREETS IN A SNOW STORM, I WAS UNABLE TO DEFROST THE REAR WINDOW AND MELT THE SNOW OFF OF THE HEATED SIDE VIEW MIRRORS. I LITERALLY COULDN'T SEE ANYTHING BEHIND OR NEXT TO ME. WHEN I PRESS THE DEFROSTER BUTTON THE LIGHT INDICATES THAT IT'S ON BUT NOTHING HAPPENS. THERE WERE NO WARNING INDICATORS ILLUMINATED. I TOOK THE VEHICLE INTO THE DEALERSHIP TWICE FOR THIS PROBLEM AND THEY SAID THAT BOTH THE REAR WINDOW DEFOGGER AND HEATED MIRRORS WORK OFF THE SAME BUTTON AND NEEDED TO BE REPROGRAMMED - BUT IT NEVER SEEMS TO WORK WHEN I TRULY NEED IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11301407January 23, 2020
ELECTRONIC STABILITY CONTROL (ESC), VEHICLE SPEED CONTROL, EXTERIOR LIGHTING
ON 1/22/2020 WHEN I WAS DRIVING DOWN THE ROAD MY STABILITRAC LIGHT CAME ON CAUSING MY CAR TO SLOW DOWN TO 25 MPH. WOULDN'T GO FASTER THAN THAT..I TOOK THE BATTERY CABLES OFF FOR ABOUT 20 MIN. AND THE STABILITRAC LIGHT CAME OFF SO I DROVE THE CARE HOME AND RIGHT BEFORE I GOT HOME IT CAME ON AGAIN. ALSO IN 1/20/2020 MY LEFT HEADLIGHT. DOES NOT WORK. I PUT A KNEW LIGHT BULB ON AND IT WORKED FOR A FEW DAYS AND IT WENT OUT AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11296997January 3, 2020
ELECTRICAL SYSTEM
MY BUICK LACROSSE WAS HANDLING JUST FINE UNTIL I PUT A HEAVY PIECE OF LUGGAGE INTO THE TRUNK. I GOT BACK IN THE CAR AND IT WOULDN'T START. A MESSAGE WAS ON MY DASHBOARD SAYING THERE WAS A POWER STEERING PROBLEM. I WAS AT THE AIRPORT, SO A TOW TRUCK DRIVER WAS ON THE SCENE WITHIN MINUTES. THE TOW TRUCK DRIVER JUMPED MY CAR. HE HANDED ME THE TRIM COVER THAT COVERS THE BATTERY. I'M NOT SURE IF HE TOOK IT OFF, OR WHETHER IT CAME OFF WHEN I PUT THE HEAVY SUITCASE IN THE TRUNK. I PUT THE TRIM COVER IN THE BACK OF MY CAR AND DROVE OFF. THE CAR THEN STALLED WHEN I PUT IT IN REVERSE TO BACK INTO THE DRIVEWAY. IT WOULDN'T START AGAIN, SO I JUMPED IT. IT WORKED AND I DROVE TO MY MECHANIC. MECHANIC SAID MY BATTERY WAS FINE. THEY CHECKED THE ERROR MESSAGES. THEY COULDN'T FIGURE OUT WHAT WAS WRONG SO THEY SENT ME TO A DEALER. THE DEALER COULDN'T FIGURE OUT WHAT WAS WRONG AND SAID TO COME BACK IF IT HAPPENS AGAIN. FOR ABOUT TWO MONTHS THE CAR WOULD RANDOMLY NOT START OR STALL. SEVERAL DAYS COULD GO BY WITH IT WORKING JUST FINE. AT FIRST, WHEN IT STALLED IT WAS ONLY WHEN I HAD JUST STARTED THE CAR OR PUT IT IN REVERSE. BUT THEN THE VEHICLE STALLED WHILE I WAS DRIVING ON THE INTERSTATE, AT THE TOP OF A LONG HILL, IN A CONSTRUCTION ZONE. I WAS ABLE TO COAST DOWN A HALF MILE OR SO UNTIL I ARRIVED AT AN EMERGENCY PULL OFF ZONE. THE POWER STEERING WENT OUT SO THE STEERING WHEEL WAS TIGHT BUT WORKABLE. AFTER PULLING OVER, I TRIED STARTING THE CAR AGAIN BUT IT DIDN'T WORK. I HAD A SELF JUMP START KIT, AND WAS ABLE TO JUMP THE CAR AGAIN. IT STARTED BACK UP AND SEEMED LIKE NOTHING WAS WRONG. BUT ABOUT FIVE MINUTES LATER IT STALLED AGAIN. FORTUNATELY, I WAS BY ANOTHER EMERGENCY PULL OFF. AT THIS POINT, I PUT THE TRIM COVER BACK ON THE BATTERY. AND THE CAR HAS WORKED FINE FOR SEVERAL MONTHS. THE CAR SHOULD NOT START AND THEN RANDOMLY STALL IF THE TRIM COVER IS OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11292434January 1, 2020
ELECTRICAL SYSTEM, ENGINE
DRIVING AT NITE TO ER AND ON WAY I THOUGHT I MUST HAVE HIT IGNITION BUTTON BUT CAR JUST LOCKED UP LOST ALL POWER. I CALLED GM THEY GOT BACK TO ME SAID THEY WOULD BE SENDING SOMEONE TO SEE CAR. I DID RECK CAR NOT TO BAD BUT BAD ENOUGH TO TAKE HOLE FRONT BUMPER OFF. I AM SO MAD BECAUSE I THOUGHT I WAS CRAZY THINKING CAR WOULD JUST LOOS ALL POWER AND EVEN LOCKED ME IN CAR COULD NOT OPEN DOOR THANK GOD WINDOW WAS DOWN. BUT THEY SAID THEY WERE COMING TO SEE ME AND CAR BUT NEVER DID
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11290343December 20, 2019
ELECTRONIC STABILITY CONTROL (ESC)
THIS IS A HAZARDOUS ISSUE. I CAN BE DRIVING AND THE CAR STALLS OUT ENGINE REDUCE, TRACTION LIGHT COMES ON, AND EVERYTHING STARTS TO ACT UP. THE HEAT STOPS WORKING AS WELL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11288122December 10, 2019
STEERING
I WAS DRIVING OUT A NAVY FEDERAL BANK IN AUGUSTA GEORGIA AND WHEN MAKING A LEFT TURN, MY STEERING WHEEL LOCKED AND CAUSED ME TO CRASH INTO A LIGHT POLE AND RUINED MY ENTIRE FRONT END OF MY VEHICLE. IT LOCKED AS IF THE CAR WASN'T THERE IN MOTION AND AS IF IT WAS A SAFETY PROCEDURE FOR THE STEERING WHEEL.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11288108December 10, 2019
FUEL/PROPULSION SYSTEM
I HAVE AN 2010 BUICK LACROSSE CXL I'VE HAD FOR 8YEARS WITHIN THOSE YEARS I'VE REPLACED THE CATALYTIC CONVERTER 2X WHICH IS PRETTY PRICEY CONSIDERING THEIRS 3PARTS. THIS RECENT TIME IT WAS REPLACED THERE WAS GAS IN THE OIL. MY MECHANIC STATES IT BECAUSE OF THE HIGH PRESSURE FUEL PUMP. WHICH I FEEL SHOULD BE REPLACED BY BUICK THERE'S NO WAY I SHOULD BE CHANGING A CONVERTER THIS OFTEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11278264November 5, 2019
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, POWER TRAIN
OVER THE TWO YEARS, WHILE DRIVING, THE SERVICE STABILITRAK WARNING LIGHT COMES ON; THE ABS & PARK ASSIST LIGHTS FLASH ON AND OFF; MY RPM, SPEEDOMETER, & TEMPERATURE GAUGES GO HAYWIRE; AND THE ENGINE LOSES POWER CAUSING THE CAR TO JERK. THIS HAPPENS WHILE THE VEHICLE IS IN MOTION AT VARIOUS SPEEDS. YOU NEVER KNOW WHEN THIS WILL HAPPEN. I HAVE BEEN PUT IN DANGEROUS SITUATIONS WHEN THIS HAPPENS WHILE DRIVING INCLUDING ON SIDE STREETS AND MAJOR HIGHWAYS. THE CHECK ENGINE LIGHT ALSO COMES ON AND STAYS ON THROUGHOUT THE REST OF MY DRIVE. YOU CAN GO SOMETIMES WEEKS OR MONTHS INCIDENT FREE AND WITH NO CHECK ENGINE LIGHT ON. THEN OUT OF NOWHERE IT HAPPENS AGAIN. I HAVE TAKEN MY CAR TO THE DAVE SINCLAIR BUICK / GM DEALER LOCATED IN ST. LOUIS, MISSOURI ON 4 SEPARATE OCCASIONS OVER THE LAST 2 YEARS FOR THE SAME ISSUE YET TO NO AVAIL IT IS STILL NOT FIXED. THE DEALER'S TECH SAID MY CARS PROBLEM IS ALMOST CERTAINLY ELECTRICAL. SO FAR THEY HAVE FOUND MULTIPLE CODES FOR ECM (THEY REPLACED AT MY COST) & TCM LOST COMMUNICATION PCM MALFUNCTION & OTHER COMMUNICATION ISSUES (THEY REPROGRAMMED). THEY HAVE DRIVEN THE CAR AND HAVE DUPLICATED THE ISSUES BUT TO THIS POINT HAVE NOT BEEN ABLE TO PINPOINT THE PROBLEM BUT SAID THAT IT'S ELECTRICAL. I CONTACTED BUICK AND CHATTED WITH AN ADVISOR (A COPY WAS UPLOADED) WHO BASICALLY TOLD ME THERE IS NOTHING THAT THEY CAN DO. A QUICK SEARCH OF THE INTERNET WILL SHOW SEVERAL OTHER BUICK OWNERS EXPERIENCING THE SAME ISSUE AS I DESCRIBE. THIS IS A VERY DANGEROUS SITUATION & I DON'T FEEL SAFE DRIVING THE CAR SINCE I NEVER KNOW WHEN THE CAR WILL SUDDENLY LOSE POWER, THUS CAUSING AN ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11255601September 16, 2019
UNKNOWN OR OTHER
THE BOXING OF MY KEYS HAS GIVEN OUT THE UNLOCK AND TRUNK AND OPENING THE DOORS THE RUBBER IS GONE OVER OF THE BLACK BLOCKING . I HAVE A 2010 BUICK LACROSS I WOULD LOVE HAVE SOME HELP WITH THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11241511August 1, 2019
AIR BAGS
TAKATA RECALL? : THE FRONT PASSENGER AIRBAG ON OUR 2010 BUICK LACROSSE EXPLODED ABOUT 9PM ON SATURDAY JULY 20TH, 2019. THE CAR WAS UN-STARTED (NOT RUNNING) AND UNOCCUPIED AT THE TIME. THE PASSENGER SIDE AIRBAGEXPLODED WHEN I OPENED THE DRIVER SIDE CAR DOOR. THIS CAR WAS SITTING IN THE DRIVEWAY ALL WEEKEND. DURING THIS WEEKEND, WE WERE EXPERIENCING A HEAT WAVE WITH EXTREME HIGH TEMPERATURE AND HUMIDITY. LOCATION: [XXX]. ON MONDAY JULY 22ND, 2019, I DROVE THE CAR TO JOYCE BUICK (AVON, OHIO). THE SERVICE MANAGER TOLD ME THAT THE DEALERSHIP WOULD CONTACT A GM INVESTIGATOR AND KEPT THE CAR AT THE DEALERSHIP, WHERE IS STAYS TO THIS DATE. GENERAL MOTORS PRODUCT ASSISTANCE CLAIMS (PAC) HAS CONTACTED ME AND HAS STARTED THE PROCESS OF INVESTIGATE THIS CLAIM. PAC CONTACT 866-446-6963, EXTENSION #[XXX]. THEY HAVE ASSIGNED A CASE NUMBER: [XXX]. BUICK LACROSSE 2010 VIN: [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11234439July 24, 2019
AIR BAGS
TAKATA RECALL: THE FRONT PASSENGER AIRBAG ON OUR 2010 BUICK LACROSSE EXPLODED ABOUT 9PM ON SATURDAY JULY 20TH, 2019. THE CAR WAS UN-STARTED (NOT RUNNING) AND UNOCCUPIED AT THE TIME. THE AIRBAG EXPLODED WHEN I OPENED THE DRIVER'S CAR DOOR. THIS CAR WAS SITTING IN THE DRIVEWAY ALL WEEKEND. DURING THIS WEEKEND, WE WERE EXPERIENCING A HEAT WAVE WITH EXTREME HIGH TEMPERATURE AND HUMIDITY. LOCATION: 37870 CENTURY LANE, AVON, OH 44011. ON MONDAY JULY 22ND, 2019, I DROVE THE CAR TO JOYCE BUICK (AVON, OHIO). THE SERVICE MANAGER TOLD ME THAT THE DEALERSHIP WOULD CONTACT A GM INVESTIGATOR AND KEPT THE CAR AT THE DEALERSHIP, WHERE IS STAYS TO THIS DATE. GENERAL MOTORS PRODUCT ASSISTANCE CLAIMS (PAC) HAS CONTACTED ME AND HAS STARTED THE PROCESS OF INVESTIGATE THIS CLAIM. PAC CONTACT 866-446-6963, EXTENSION #5921578. THEY HAVE ASSIGNED A CASE NUMBER: [XXX]. BUICK LACROSSE 2010 VIN: 1G4GD5EG6AF[XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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