Buick LaCrosse Complaints (2008)

251 consumer complaints on file.

#10484791November 15, 2012
ELECTRICAL SYSTEM, LATCHES/LOCKS/LINKAGES
WE HAVE A PROBLEM WITH OUR AUTOMATIC POWER DOOR LOCKS AND THE REMOTE START FEATURE. THEY DON'T WORK, EITHER BY KEY FOB OR THE POWER DOOR LOCK BUTTONS IN THE CAR. THE ONLY WAY WE CAN LOCK OUR DOORS IS MANUALLY. WE TOOK TO THE DEALER BELIEVING IT TO BE JUST THE DRIVERS DOOR BUT THEY TOLD US ALL OUR DOOR LOCK ACTUATORS NEEDED TO BE REPLACED, CLOSE TO $1000.00 REPAIR WITH NO GUARANTEE THAT THE ACTUATORS ARE THE TRUE PROBLEM. AFTER GOING ON THE NHTSA SITE I SEE THAT WE ARE NOT ALONE WITH THESE PROBLEM. I CAN UNDERSTAND A ACTUATOR GOING BAD, BUT NOT ALL OF THEM AT ONE TIME. I AM A FORMER DEALERSHIP GSM AND VERY AWARE OF "NORMAL WEAR AND TEAR" AND "DEFECTS". I'VE NEVER IN MY 35 YEARS IN THE BUSINESS SEEN THIS WITH DOOR LOCKS. I WAS INSULTED BY THEIR OFFER TO REPAIR THEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10477143September 26, 2012
SERVICE BRAKES, AIR BAGS, VISIBILITY
TL* THE CONTACT OWNS 2008 BUICK LACROSSE. THE CONTACT STATED THAT WHILE THE BRAKES WERE DEPRESSED THE VEHICLE MADE A LOUD FRICTION SOUND AND THE AIR BAG LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSE THAT THE FRONT BRAKE HUB SPEED SENSOR, THE WIRING HARNESS AND THE PASSENGER AIR BAG WIRING CONNECTOR TERMINAL WERE DEFECTIVE AND NEEDED TO BE REPLACED. IN ADDITION, THE CONTACT MENTIONED THAT THE DRIVER SIDE SUN VISOR WAS DEFECTIVE AND CAUSED A BLINDING SPOT. THE FAILURE MILEAGE WAS 20,000 AND THE CURRENT MILEAGE WAS 20,500. UPDATED 11/9/2012 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10472022August 23, 2012
LATCHES/LOCKS/LINKAGES
TL* THE CONTACT OWNS 2008 BUICK LACROSSE. THE CONTACT STATED THAT ALL THE DOORS HAD BECOME INOPERABLE AND AS A RESULT, THE DOOR LOCKS FAILED TO UNLOCK OR LOCK. THE CONTACT MENTIONED THAT IN ONE OCCASION THE DOORS FAILED TO UNLOCK WHICH PREVENTED HER FROM EXITING THE VEHICLE. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 52,000. UPDATED 10/3/12 *CN THE CONSUMER STATED THE VEHICLE WAS TAKEN TO BUICK HOUSE. THE CONSUMER'S SON REPAIRED THE VEHICLE. THE CONSUMER COULD NOT AFFORD THE COST FOR THE DEALER TO REPAIR THE LOCKS. UPDATED 10/09/2012 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10471608August 20, 2012
AIR BAGS
THE AIRBAG READINESS LIGHT HAS BEEN TURNED ON FOR THE LAST COUPLE OF DAYS SO I TOOK TO THE DEALERSHIP AND FOUND OUT THAT IT WAS A FAULTY RIGHT FRONT SEAT MAT ASSEMBLY. THEY REPLACED IT AT A COST OF $710. I DO NOT THINK THIS SHOULD HAVE FAILED. APPROXIMATELY 6 MONTHS AGO THE PASSENGER AIRBAG STATUS INDICATOR LIGHT INDICATED THAT IT WAS NOT WORKING EVEN WITH A PERSON SITTING THERE AND SEATBELT ON. THEY CLEANED CORRODED CONNECTIONS. IT CERTAINLY APPEARS A DEFECT IN THE CONSTRUCTION OF THESE AIRBAG INDICATORS. THIS SHOULD BE COVERED UNDER WARRANTY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10465183July 11, 2012
EXTERIOR LIGHTING
HEADLIGHTS WENT OFF WHILE DRIVING 60 MPH IN THE DARK AND NO NEARBY LIGHT SOURCES WERE PRESENT. TURNED HEADLIGHT CONTROL TO MANUAL AND STILL NO HEADLIGHTS. STOPPED VEHICLE AND EVERYTHING BUT THE HEADLIGHTS WERE STILL WORKING. TURNED OFF THE AIR CONDITIONING, THE FAN, THE RADIO, AND STILL NO HEADLIGHTS. TURNED CAR OFF AND BACK ON, STILL NO HEADLIGHTS. TURNED CAR OFF AGAIN AND WAITED 5 MINUTES AND RESTARTED CAR AND HEADLIGHTS CAME ON. THIS HAS HAPPENED 2 TIMES NOW, 3 MONTHS APART. DEALERSHIP DENIED ANY KNOWLEDGE OF THIS PROBLEM THE 1ST TIME I TALKED TO THEM, BUT ADMITS NOW THAT SEVERAL OTHER PEOPLE HAVE ALSO TRIED TO GET THIS PROBLEM FIXED BUT THEY WERE UNABLE TO DUPLICATE THE PROBLEM. IF I HAD BEEN DRIVING ON A CURVE, I WOULD MOST LIKELY BE DEAD NOW AND THEY WOULD BE GUESSING WHY I RAN OFF THE ROAD (USER ERROR), WHEN THEY KNOW THERE IS A DEFECT IN DESIGN. LIGHT SWITCH ON MANUAL SHOULD BYPASS EVERYTHING EXCEPT THE FUSE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10440839December 21, 2011
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2008 BUICK LACROSSE. THE CONTACT STATED THAT THE VEHICLE WAS NOT EQUIPPED WITH A MANUAL RELEASE MECHANISM FOR ACCESSING THE TRUNK. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 500 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10425813September 16, 2011
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2008 BUICK LACROSSE. THE CONTACT STATED THAT THE LIGHTS CON THE INSTRUMENT PANEL WOULD FAIL SPORADICALLY, CAUSING LIMITED VISUALIZATION OF THE GAUGES WHEN DRIVING AT NIGHT. THE CONTACT TOOK THE VEHICLE TO THE DEALER BUT THE DEALER WAS UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 47,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10424251September 8, 2011
AIR BAGS
TL* THE CONTACT OWNS A 2008 BUICK LACROSSE. WHILE DRIVING APPROXIMATELY 20 MPH, THE FRONT PASSENGER AIR BAG OFF INDICATOR ILLUMINATED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER SIX TIMES FOR THE SIMILAR FAILURE. IN 2009, THE FRONT PASSENGER SEAT WAS REPLACED AND THE FAILURE CONTINUED TO OCCUR. IN ADDITION, THE AIR BAG SENSOR WAS REPLACED AND THE TECHNICIAN STATED THE AIR BAG FUNCTIONED PROPERLY, EVEN THOUGH THE DEFECT CONTINUED TO OCCUR. THE MANUFACTURER WAS NOTIFIED OF THE CONSTANT PROBLEM AND PROVIDED NO FURTHER ASSISTANCE. THE APPROXIMATE FAILURE MILEAGE WAS 1,000. UPDATED 09/30/11. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10402969May 27, 2011
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL, FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2008 BUICK LACROSSE. WHILE DRIVING APPROXIMATELY 65 MPH, THE CONTACT NOTICED THAT THE FUEL GAUGE DISPLAYED AN INCORRECT FUEL LEVEL EVEN THOUGH FUEL WAS IN THE FUEL TANK. THEN, THE ENGINE STALLED WITHOUT WARNING. THE VEHICLE FAILED TO RESTART AND WAS TOWED TO AN AUTHORIZED DEALER WHERE THEY ADVISED THAT THE FUEL TANK WAS EMPTY. THE TECHNICIAN DISPENSED ONE GALLON OF FUEL INTO THE FUEL TANK AND WAS UNABLE TO DETECT A PROBLEM. THE FAILURE HAD NOT YET RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 35,000. UPDATED 07/08/11*LJ UPDATED 07/18/11
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10395998April 15, 2011
EQUIPMENT
I HAVE HAD TWO FAILURE INCIDENTS WITH THE JACK AND THE LUG WRENCH THAT CAME WITH MY VEHICLE FROM BUICK. APPROXIMATE 1 YEAR AGO I WAS USING THE JACK FOR THE FIRST TIME AND IT CAME APART WITH THE VEHICLE RAISED ON IT. BUICK REPLACED THE JACK. I WAS USING THE REPLACEMENT JACK FOR THE FIRST TIME LAST WEEK AND THE ORIGINAL LUG WRENCH SPLIT AT THE SOCKET END. THIS WAS THE SECOND TIME THIS WRENCH WAS USED. I AM CONCERNED THERE IS SOMETHING WRONG WITH THE JACK/WRENCH DESIGN OR METAL IT IS MADE OUT OF. I HAVE CONTACTED BUICK ABOUT THE PROBLEM BUT HAVE NOT HEARD BACK FROM THEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10395807April 13, 2011
SUSPENSION:REAR
COULD NOT UNDERSTAND WHY MY 2008 BUICK LACROSSE COULD NOT HANDLE LOW SPEED SNOW AND ICE ISSUES WITHOUT MY REAR END SWAYING. I REPLACED THE ALL THE TIRES AND STILL HAD ISSUES WITHREAR SWAYING ON SNOW AND ICE OVER 30 MILES PER HOUR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10395243April 8, 2011
STEERING
THE POWER STEERING IS MAKING A WHINING NOISE. THIS IS A FAIRLY NEW CAR AND IT'S NOT NORMAL TO HEAR THIS ALL THE TIME. BROUGHT IT TO A DEALERSHIP WHO COULDN'T FIND ANYTHING WRONG OTHER THAN THE SOUND. IT IS OBVIOUSLY GOING BUT ISN'T AT THAT POINT YET, PROBLEM BEING MY WARRANTY WILL EXPIRE BY THE TIME IT DOES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10371320December 13, 2010
FUEL SYSTEM, GASOLINE, ELECTRICAL SYSTEM
THE FUEL LEVEL SENSOR LOCATED IN THE GAS TANK HAS FAILED THREE TIMES IN THE PAST THREE YEARS. EACH TIME THE DEALER HAS REPLACED THE FUEL LEVEL SENSOR. THIS HAS OCCURRED FIRST IN DEC. 2008 (7574 MILES), THEN NOV. 2009 (21145 MILES), AND NOW DEC. 2010 (37344 MILES). THE SERVICE TECH AT THE DEALERSHIP INFORMED ME THAT THIS PROBLEM IS FAIRLY COMMON (IN FACT, WHEN I TOOK THE CAR IN FOR REPAIR THIS TIME, THERE WAS A PONTIAC AZTEC WITH THE SAME PROBLEM BEING REPAIRED). THE TECH ALSO TOLD ME THAT THE CAUSE IS SULFUR IN THE GAS CAUSING THE SMALL WIRES IN THE SENSOR TO CORRODE AND EVENTUALLY BREAK. THE MODULE ERROR CODE ERROR IS P0463.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10364121November 5, 2010
ELECTRICAL SYSTEM
TL*THE CONTACT OWNS A 2008 BUICK LACROSSE. WHILE DRIVING AN UNKNOWN SPEED, THE CONTACT STATED THAT THE LIGHTS ON THE INSTRUMENT PANEL SUDDENLY BEGAN TO DIM BEFORE THEY EVENTUALLY SHUT OFF. THE LIGHTS TURNED BACK ON. THE FAILURE OCCURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER BUT THE FAILURE COULD NOT BE DIAGNOSED. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS 30,400 AND THE CURRENT MILEAGE WAS 30,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10356384September 20, 2010
AIR BAGS, ELECTRICAL SYSTEM, SEAT BELTS
AIR BAG PASSENGER SEAT LIGHT SHOWS OFF EVEN WITH A PASSENGER SEATED. PASSENGER IS WELL ABOVE 80LBS. INDICATOR LIGHT ON DIC SHOWS SEAT BELT NOT BEING WORN EVEN WHEN A PASSENGER HAS ONE ON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10356385September 20, 2010
ELECTRICAL SYSTEM
INSTRUMENT PANEL LIGHTS AND RADIO DISPLAY LIGHTS GO DIM, VERY HARD TO READ. DOES NOT CORRECT IF CAR IS TURNED OFF THEN BACK ON. DOES NOT CORRECT IF BATTERY IS DISCONNECTED THEN RE-CONNECTED. DOES NOT HAPPEN AT ANY CERTAIN TIME, JUST HAPPENS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10356387September 20, 2010
ELECTRICAL SYSTEM, LATCHES/LOCKS/LINKAGES, EQUIPMENT
REMOTE, REMOTE STARTER (RKE) FOB FOR CAR STOPPED WORKING PROPERLY. REPLACED BATTERIES EVEN THOUGH DIC DID NOT SHOW BATTERIES NEEDED CHANGING. THIS MAYBE A PROBLEM ALSO. SOMETIMES IT WORKS, SOMETIMES IT DOESN'T. WORKED PERFECTLY FINE, THEN PROBLEMS STARTED. 99% OF THE TIME IT WILL NOT START THE CAR. 50% OF THE TIME IT WILL OR WILL NOT, LOCK OR UNLOCK CAR. I HAVE TRIED RESETTING AND/OR PERSONALIZING KEYS & FOB THROUGH DIC CENTER. CAR WILL SOUND HORN TO SHOW IT HAS BEEN RESET PROPERLY, BUT ISN'T. STILL DOES NOT WORK PROPERLY ALSO WHEN USING RKE, THE DOOR LOCK KNOB WILL NOT COME UP ALL THE WAY AND THE DOOR IS NOT UNLOCKED. ALSO, THE DOOR LICK KNOW WILL NOT GO DOWN ALL THE WAY IF I USE THE RKE FOB. IF I USE THE KEY TO UNLOCK THE DOOR, THE DOOR KNOB WILL COME UP ALL THE WAY AND THE DOOR WILL UNLOCK. IF I USE THE RKE FOB TO LOCK THE DOOR, THE DOOR KNOB WILL NOT GO DOWN ALL THE WAY AND THE DOOR WILL NOT BE LOCKED. I HAVE TRIED USING THE FOB AWAY FROM ALL POSSIBLE INTERFERENCE WHICH I DO NOT THINK IS THE PROBLEMS, IT STILL ONLY WORKS SOMETIMES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10354907September 10, 2010
SUSPENSION:REAR
STRUTS WENT BAD AT 45,000 MILES AFTER REGULAR CAR USAGE AND RUINED MY TWO BACK TIRES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10335483June 9, 2010
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 2008 BUICK LACROSSE. THE CONTACT STATED THAT WHEN DRIVING UPHILL WITH THE CRUISE CONTROL ACTIVATED, THE VEHICLE WOULD BEGIN TO ACCELERATE AT A FAST RATE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALERSHIP WHERE THE CONTACT WAS TOLD THERE WERE NO PROBLEMS WITH THE CRUISE CONTROL. THE FAILURE MILEAGE WAS 25. THE CURRENT MILEAGE WAS APPROXIMATELY 20,000. UPDATED 08/03/10. *LJ UPDATED 09/21/10
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10332211May 25, 2010
AIR BAGS:FRONTAL
I HAVE A 2008 BUICK LACROSSE CXL WHICH I PURCHASED 04/29/2008. AT ABOUT 3,000 MILES I NOTICED THE PASSENGER AIR BAG LIGHT WOULD COME ON INTERMITTENTLY SHOWING THE BAG WAS OFF EVEN THOUGH MY WIFE WAS IN THE SEAT AND BUCKLED UP. I TOOK THE UNIT INTO THE LOCAL DEALER AND THE SERVICE ADVISOR TOLD THEY COULDN'T CHECK FOR A CODE UNLESS THE "OFF" LIGHT WAS SHOWING WHEN SOMEONE WAS IN THE SEAT. LATER THE INDICATOR LAMP STARTED COMING ON AND WOULD STAY ON (SHOWING THE AIR BAG WAS OFF) FOR MILES. I RETURNED TO THE DEALER I PURCHASED THE CAR FROM AND THEY CHECKED ALL CONNECTORS AND PINS. IT DID NOT MALFUNCTION WHEN THEY TEST DROVE THE VEHICLE BUT THE MALFUNCTION RETURNED ON THE WAY HOME. THIS DEALER HAS RECHECKED THE VEHICLE TWO TIMES TO NO AVAIL, THE LIGHT STILL COMES ON. I HAVE FOUND IF I HAVE MY WIFE MOVE THE SEAT FORWARD AND/OR BACKWARD THE LIGHT WILL GO OF FOR A WHILE, (THE TIME VARIES WITH THE ROAD CONDITIONS E.G. ROUGH, SMOOTH, STRAIGHT, CURVY AND SO FORTH). I FOUND ANOTHER INSTANCE ON LINE WHERE A 2009 LACROSSE HAD THE SAME PROBLEM AS MINE. A FIX WAS NOT PROVIDED IN THEIR INVESTIGATION OF THE VEHICLE. BUICK DOESN'T LIST ANY TECHNICAL BULLETINS PERTAINING TO THIS MALFUNCTION. THIS IS A VERY DIS-CONCERNING ISSUE ANY TIME WE DRIVE AND I SUPPOSE IT IS A SAFETY ISSUE ALSO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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