Audi A6 Complaints (1999)

217 consumer complaints on file.

#10086068August 3, 2004
ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH
WHILE TRAVELING HOME ON THE ATLANTIC CITY EXPRESSWAY, MY WIFE AND I NOTICED A PECULIAR SMELL COMING FROM THE VENTS. AS THE ODOR GOT STRONGER, WE DECIDED TO PULL OVER AND CHECK UNDERNEATH THE HOOD. WHEN I LOOKED UNDERNEATH THE HOOD, I SAW NOTHING OUT OF THE ORDINARY. A FEW SECONDS LATER, I HEARD MY WIFE EXITING THE VEHICLE BECAUSE THE CABIN BEGAN TO FILL WITH SMOKE. UPON CLOSER REVIEW, I SAW A SMALL FLAME INSIDE THE DRIVERS SIDE VENT. WE WORKED FRANTICALLY TO PUT THE SMALL FLAME OUT HOWEVER, WE HAD NO IDEA THAT THE FLAME WAS MUCH MORE INTENSE THAN WHAT WAS VISIBLE. SECONDS LATER, THE ENTIRE DASH WAS COMPLETELY ON FIRE. DUE TO TRAFFIC CONDITIONS, IT TOOK THE FIRE DEPARTMENT 22 MINUTES TO REACH THE FIRE CONSEQUENTLY; THE VEHICLE WAS COMPLETELY DEMOLISHED BY THE TIME THEY ARRIVED. AFTER SPENDING AN HOUR OR SO GIVING THE STATE POLICE THE DETAILS OF WHAT HAPPENED, WE FINALLY REALIZED THAT OUR CELL PHONE, HOUSE KEYS AND OTHER IMPORTANT ITEMS WERE LOST IN THE FIRE. WE HAD TO WALK HOME- (3 MILES) AND WAIT FOR MY PARENTS TO BRING OUR SPARE KEY SO WE COULD GET INTO OUR HOUSE. IT TOOK US MORE THAN A WEEK TO GET ALL OF THE PAPERWORK SUBMITTED TO HAVE OUR DRIVERS LICENSE, SOCIAL SECURITY CARD, ETC. REPLACED. MY PERSONAL COMPUTER THAT HAD MORE THAN 100 SENSITIVE WORK-RELATED DOCUMENTS (WORTH MORE THAN THE PC) WAS LOST. THESE DOCUMENTS ARE COMPLETELY UNRECOVERABLE AND I HAVENT BEGUN TO EVALUATE THE AMOUNT OF TIME IT WILL TAKE TO REPLICATE THEM.*AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10082523July 23, 2004
SUSPENSION:FRONT
I NEED SOME ASSISTANCE REGARDING AUDI, THE AUTOMOTIVE COMPANY, AND I DO NOT KNOW TO WHOM TO TURN TO. AUDI ACKNOWLEDGED A PROBLEM WITH ITS 1999 AUDI A6 AUTOMOBILE. HOWEVER, THEY DO NOT WANT TO BE HELD RESPONSIBLE FOR IT.*AK PLEASE SEE MY LETTER BELOW TO GET A FULL UNDERSTANDING OF THE SITUATION. POSSIBLY YOU CAN ASSIST ME IN THIS MATTER. MY PERSONAL E-MAIL ADDRESS IS [XXX] JULY 8, 2004 AUDI OF AMERICA, INC. ATTN: CUSTOMER RELATIONS 3499 WEST HAMLIN ROAD MAIL STEP 2 WEST ROCHESTER HILL, MI 48309 REIMBURSEMENT OF REPAIRS UNDER RECALL DEAR SIRS: I AM WRITING TO YOU IN REGARD TO YOUR WORLDWIDE RECALL AS DISCUSSED IN THE ATTACHED WALL STREET JOURNAL ARTICLE DATED APRIL 29, 2004. AS MENTIONED IN THE ARTICLE, AUDI IS RECALLING A6 MODELS BUILT BETWEEN 1997 AND 1999 IN REGARD TO POSSIBLE PROBLEMS WITH THE VEHICLES RUBBER BOOTS ON THE FRONT AXLES. UNFORTUNATELY, BOTH RUBBER BOOTS ON EACH SIDE OF THE FRONT AXLE OF MY AUTOMOBILE (1999 AUDI A6) HAD TO BE REPLACED DUE TO THIS PROBLEM THAT AUDI HAS DISCOVERED AND ACKNOWLEDGED AS THEIR RESPONSIBILITY. THE RIGHT FRONT BOOT OF THE VEHICLE WAS REPLACED ON OCTOBER 1, 2003, BY AUTOBAHN SERVICE CENTER, INC. AT A COST OF TWO HUNDRED AND ONE DOLLARS AND THIRTY-FIVE CENTS ($201.35). THE LEFT BOOT WAS REPLACED ON JULY 1, 2004, BY DANBURY AUDI AT A COST OF TWO HUNDRED AND NINETY ONE DOLLARS AND SEVENTY-SEVEN CENTS ($291.77). COPIES OF BOTH INVOICES ARE INCLUDED ALONG WITH THE CORRESPONDING CREDIT CARD RECEIPT FOR EACH REPAIR. THE TOTAL FOR BOTH OF THE REPAIRS AMOUNTS TO FOUR HUNDRED AND NINETY THREE DOLLARS AND TWELVE CENTS ($493.12). KINDLY REMIT A CHECK TO ME AT THE ADDRESS IN THE LETTERHEAD IN THE AMOUNT OF FOUR HUNDRED AND NINETY THREE DOLLARS AND TWELVE CENTS ($493.12) TO REIMBURSE ME FOR THE NECESSARY REPAIRS TO MY AUTOMOBILE STEMMING FROM THE AUDI ACKNOWLEDGED PROBLEMS RELATING TO THESE REPAIRS. THANK YOU VERY MUCH FOR YOUR IMMEDIATE ATTENTION TO THIS MATTER. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10083483July 22, 2004
VEHICLE SPEED CONTROL
WHEN STOPPED AT A TRAFFIC LIGHT, THE VEHICLE SURGED FORWARD. THE CONSUMER WAS ABLE TO CONTROL THE VEHICLE AND PULLED OFF THE ROAD. THE CONSUMER WILL CONTACT THE DEALER ABOUT THIS ISSUE. PLEASE PROVIDE ANY FURTHER DETAILS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10078674June 23, 2004
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
UPON ACTIVATING THE DRIVER'S SIDE SEAT HEATING ELEMENT, THE STEERING WHEEL HEATER BEGINS TO HEAT. THE STEERING WHEEL, AFTER A SHORT WHILE (APPROX 5 MINUTES) REACHES TEMPERATURES UNBEARABLE TO THE TOUCH, AND ALSO BEGINS 'BURNING THROUGH' THE STEERING WHEEL CASING IN MULTIPLE LOCATIONS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10078604June 22, 2004
ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH
CENTER DISPLAY FADED OUT AT 55000 MILES AND NEEDED TO BE REPLACED FOR $900. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10078601June 22, 2004
ENGINE AND ENGINE COOLING:ENGINE
CAM SEALS AND MAIN SEAL BOTH FAILED AND COST OVER $2000 TO REPAIR OUT OF WARRANTY. VERY UPSET SINCE THE CAR ONLY HAD 58000 MILES ON IT.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10078602June 22, 2004
SUSPENSION:FRONT:CONTROL ARM:LOWER ARM
CONTROL ARM FAILURE ON PASSENGER FRONT RIGHT WITH DAMAGE TO CV BOOT. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10078603June 22, 2004
INTERIOR LIGHTING
DRIVER'S DOOR HAS SHORTED OUT ON THE LIGHTING AND LOCKING SYSTEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10079546June 21, 2004
VEHICLE SPEED CONTROL:CRUISE CONTROL, VEHICLE SPEED CONTROL:CABLES
CONSUMER'S WIFE HAD A BAD EXPERIENCE LAST MONTH WITH THE CRUISE CONTROL. SHE HAD THE CRUISE SET AT 75 MPH AND HIT THE BRAKES TO TURN OFF THE CRUISE CONTROL, BUT VEHICLE DID NOT RESPOND. SHE TURNED OFF THE SWITCH ON THE STEERING COLUMN, AND THAT DID NOT STOP THE CRUISE CONTROL. SHE PUT BOTH FEET ON THE BRAKES AND TRIED TO STOP VEHICLE, BUT THE ENGINE CONTINUED TO RUN. FORTUNATELY, CONSUMER WAS ABLE TO POWER BRAKE THE VEHICLE, AND BRING IT OVER TO THE SHOULDER OF THE HIGHWAY. THEN, BROUGHT THE SPEED DOWN ENOUGH TO SLAM THE TRANSMISSION INTO PARK, AND ABRUPTLY STOP THE VEHICLE'S MOTION. ALL FOUR WHEELS WERE SMOKING, AND SHE TURNED THE VEHICLE OFF. SHE CALLED THE MAPLEWOOD AUDI DEALER, WHERE CONSUMER HAD THE CAR IN FOR FULL SERVICE AND SCHEDULED A CHECKUP. VEHICLE WAS TOWED TO THE DEALER, AND KEPT FOR DIAGNOSTIC INVESTIGATION BY THE TECHNICIAN. WHEN THE TECHNICIAN TURNED THE VEHICLE ON ENGINE REVVED AND RPMS WENT BACK UP. THE SERVICE DEPARTMENT PULLED THE THROTTLE CABLE FROM VEHICLE. AND DISCOVERED CRACKS IN THE HOUSING OF THE CABLE. BUT WERE NOT CERTAIN THAT THIS WAS THE PROBLEM. IT WAS TECHNICIAN'S GUESS. CONSUMER'S WIFE QUESTIONED THIS BECAUSE OF THE CRUISE CONTROL WHICH WAS NOT CABLE RELATED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10074661June 2, 2004
SUSPENSION:FRONT:CONTROL ARM
I OWN A 1999 AUDI AND I RECENTLY STARTED TO HEAR A CLUNKING NOISE IN THE FRONTEND. DURING AN OIL CHANGE THE AUDI DEALER TOLD ME THAT MY CONTROL ARM BUSHINGS WERE GOING BAD. I DID NOT GET THEM REPLACED AT THAT TIME. AFEW WEEKS LATER I WAS ON THE INTERNET AND READ ABOUT A CONTROLARM BUSHING RECALL FOR THE 1999 AUDI. I CALLED THE DEALERSHIP THEY HAD HEARD OF THE UPCOMING RECALL BUT HAS NO PAPERWORK ON IT. THEN I CALLED THE AUDI HEADQUARTERS THEY TOLD ME THAT IT THE RECALL WAS UNDER INVESTIGATION. I AM SURE MY CAR IS PART OF THIS RECALL. I ALSO READ THAT AT LOW SPEEDS THE EFFECTED PART CAN COME LOOSE AND MAKE MY TIRE FALL OF THE CAR. I DO NOT WANT TO SPEND THE $1000 TO GET THIS FIXED IF IT IS A RECALL. I HAVE RECIVED NO HELP FROM AUDI TO SEE WETHER MY CAR WILL BE IN THE RECALL OR NOT. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10072564May 13, 2004
SUSPENSION:FRONT:CONTROL ARM:UPPER ARM
SUSPENSION:FRONT:CONTROL ARM:UPPER ARM IS MAKING NOISE WHEN CAR IS ROLLING. THE DEALER HAD TO REPLACE IT SINCE I HEARD ON YOUR WEB SITE THAT THIS COULD LEAD TO THE FALL OF FRONT WHEELS. THE CAR IS LESS THAN FIVE YEARS AND THIS SHOULD NOT HAPPEN.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10072204May 6, 2004
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
IN EARLY MARCH 2004 MR GROZA WAS DRIVING IN CLEAVLAND, OHIO ON THE HIGHWAY DOING ABOUT 65 MPH. WHEN HE TOOK FOOT OFF THE ACCELERATOR PEDAL VEHICLE WOULD NOT SLOW DOWN. MR GROZA SAID THE VEHICLE ACTUALLY ACCELERATED. MR GROZA WAS ABLE TO STOP THE VEHICLE WITH GREAT DIFFICULTY BY HITTING THE BRAKES AS HARD AS POSSIBLE, AND PUTTING THE TRANSMISSION IN NEUTRAL. THE ENGINE WENT TO REDLINE. MR GROZA PULLED TO THE SIDE OF THE ROAD AND TURNED OFF THE ENGINE. ON MARCH 16, A FEW DAYS AFTER THE INCIDENT MR. GROZA TOOK THE VEHICLE TO DEALER, AND DEALER COULD FIND ANYTHING WRONG WITH THE CAR.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10071920April 29, 2004
VEHICLE SPEED CONTROL
VEHICLE ACCELERATED THREE TIMES IN BELOW ZERO DEGREE WEATHER. *PH *SC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10063073April 20, 2004
VEHICLE SPEED CONTROL
CONSUMER STATED CAR JUST TOOK OFF AT A HIGH RATE OF SPEED, AND IT ALMOST HIT ANOTHER CAR, AND SON WAS NEARLY KILLED. IT WAS HARD TO BELIEVE UNTIL CONSUMER DROVE THE CAR 3 WEEKS AGO IN TEMPERATURE OF 12 DEGREES. CONSUMER WAS PULLING OFF THE NORTHWAY ONTO ROUTE HEADED WEST WHEN THE CAR JUST TOOK OFF BY ITSELF. CONSUMER CHECKED CRUISE CONTROL TO SEE IF IT WAS ON, IT WAS NOT ON. *AK *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10066056April 13, 2004
ENGINE AND ENGINE COOLING:ENGINE
UNINTENDED ACCELERATION -- CAR ACCELERATED RAPIDLY. WOULD NOT SLOW EVEN WHEN DRIVER'S FOOT WAS NOT ON THE GAS. ENGINE REVVED RAPIDLY AND WOULD NOT RETURN TO NORMAL IDLE SPEED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10064122March 29, 2004
ELECTRICAL SYSTEM
THE CENTRAL DASH CLUSTER, DRIVERS INFORMATION DISPLAY FADES TO ILLEGIBLE AFTER A FEW MINUTES OF OPERATION. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10064926March 25, 2004
STEERING
THE HEATED STEERING WHEEL BECAME TOO HOT WHILE BEING USED AND BEGAN TO SMOKE. WHEN THE CONSUMER TURNED THE SYSTEM OFF THE HEAT SUBSIDED. THE DEALER WANTED TO REPLACE THE ENTIRE STEERING COLUMN INSTEAD OF DISCONNECTING THE HEATING DEVICE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10065360March 18, 2004
FUEL SYSTEM, GASOLINE
I HAVE RECENTLY EXPERIENCE THE EXACT SAME SUDDEN ACCELERATION WITH MY AUDI A6 QUATTRO. THE TEMPERATURE OUTDOORS WAS VERY COLD AND I WAS TRAVELING UP A HILL WHEN THE CAR KEPT ACCELERATING ON ITS OWN. WHILE APPLYING PRESSURE TO THE BRAKES THE CAR CONTINUED TO ACCELERATE. LUCKILY I WAS ABLE TO PULL THE CAR OFF THE ROAD AND SHIFTED INTO PARK. UPON PLACING THE CAR IN PARK THE TACHOMETER RED LINED. AFTER TAKING IT TO THE GARAGE THE TECHNICIAN DETERMINED HE COULD NOT FIND ANYTHING WRONG THE AUTOMOBILE. THE FOLLOWING WEEK MY HUSBAND DROVE THE CAR AND EXPERIENCED THE EXACT SAME THING. AGAIN OUR CAR IS IN THE GARAGE AND THE TECHNICIANS ARE TRYING TO DETERMINE A CAUSE. TO DATE, THEY HAVE BEEN UNSUCCESSFUL IN FINDING THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10063449March 18, 2004
ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH
WHILE DRIVING BETWEEN 45-50 MPH CONSUMER TURNED THE HEATER ON AND A DISTINCT SMELL CAME FROM THE DASHBOARD, FOLLOWED BY CONDENSATION SMOKE; FIRST BEING GRAY SMOKE, THEN TURNING TO BLACK SMOKE. CONSUMER STOPPED THE VEHICLE JUST BEFORE THE VEHICLE BECAME ENGULFED IN FLAMES. *AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10063454March 18, 2004
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
WHILE DRIVING IN SNOWY WEATHER ABS FAILED, AND CAUSED EXTENDED STOPPING DISTANCE. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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