Acura RDX Complaints (2020)

351 consumer complaints on file.

#11317340March 10, 2020
SERVICE BRAKES
VEHICLE HAS A HIGH PITCH SQUEAL FROM BOTH THE FRONT BRAKES AT LOW SPEED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11307687February 7, 2020
SERVICE BRAKES
BRAKES MAKE A CONTINUOUS HIGH PITCH SQUEAL NOISE WHEN ENGAGED FOR APPROXIMATELY 2 MILES EVERY TIME I START DRIVING MY CAR REGARDLESS OF WEATHER. STERLING ACURA REPLACED THE BRAKES AND ROTORS BUT THE ISSUE REMAINED. HONDA SAYS THEY ARE AWARE OF THE ISSUE BUT DO NOT KNOW WHAT IS CAUSING IT. THEY REASSURED ME THIS IS NOT A SAFETY ISSUE WHILE TELLING ME THEY DO NOT KNOW WHAT IS CAUSING IT OR HOW TO FIX IT. I FEEL UNSAFE DRIVING MY BRAND NEW 2020 ACURA RDX ASPEC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11303032January 30, 2020
ENGINE
I DRIVE A 2020 ACURA RDX HAVING 1,840 MILES. WHILE DRIVING ON THE HIGHWAY ON TWO SEPARATE OCCASIONS (APPROXIMATELY SEVERAL MONTHS APART), MY CAR HAD SUDDENLY DECELERATED. MY FOOT WAS NOT ON THE BREAK AT ALL. THE CAR WOULD NOT ACCELERATE WHEN APPLYING MY FOOT ON THE ACCELERATOR. FORTUNATELY THERE WAS STILL ENOUGH FORWARD MOTION IN THE CAR FOR ME TO BE ABLE TO PULL OVER TO THE SIDE WITHOUT INCIDENT. AFTER A FEW SECONDS, I STEPPED ON THE ACCELERATOR AGAIN AND THE CAR HAD RETURNED TO NORMAL OPERATION. I BROUGHT THE CAR IN TO THE DEALERSHIP FOR SERVICE. THEY COULD NOT FIND OR DUPLICATE THE PROBLEM RELATED TO MY EXPERIENCES. I GAVE THEM COPIES OF MY INTERNET SEARCHES SHOWING OTHER DRIVERS' COMPLAINTS HAVING SIMILAR "LIMP MODE" EXPERIENCES. THE DEALERSHIP CLAIMED THEY ARE NOT AWARE OF THIS PROBLEM AND OF ANY COMPLAINTS. I FIND THIS RESPONSE ABSOLUTELY FRUSTRATING BECAUSE THE SAFETY OF MY FAMILY AND FRIENDS ARE AT STAKE. FOR NOW, I AM LIMITING MY DRIVING TO WHAT IS ONLY NECESSARY UNTIL THIS DEFECT IS RESOLVED. I AM ALSO CONSIDERING OTHER OPTIONS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11301394January 23, 2020
SUSPENSION
ON OCTOBER 30, 2020 I LEASED A 2020 ACURA RDX (AWD TECH) FROM SPRINGFIELD ACURA, 243 ROUTE 22 E, SPRINGFIELD, NJ 07081. ON NOVEMBER 11, 2019, I BOUGHT THE CAR BACK TO SPRINGFIELD ACURA. I WAS HEARING A SCRAPING, CRUNCHING NOISE FROM UNDER THE FRONT OF THE CAR WHEN GOING OVER BUMPS. THE TECHNICIAN DIAGNOSED AND DISCOVERED THE NOISE WAS COMING FROM THE FRONT SUSPENSION AND MADE NECESSARY REPAIRS (A COPY OF SERVICE REPORT IS ATTACHED). A FEW DAYS LATER THE NOISE RETURNED AND AGAIN I BOUGHT THE CAR TO SPRINGFIELD ACURA ON JANUARY 6, 2020. ACCORDING TO THE SERVICE REPORT (A COPY OF WHICH IS ATTACHED): . . . 'THERE IS NO FIX FOR THE CURRENT ISSUE . . .'. AS OF THIS DATE, THE CAR STILL IS MAKING THE SAME SCRAPING, CRUNCHING NOISE. I PURPOSELY LEASED A NEW VEHICLE IN ORDER TO AVOID SPENDING TIME AND MONEY ON REPAIRS. THIS VEHICLE IS BRAND NEW AND HAS BEEN SERVED TWICE AND STILL NOT FIXED. TAKING TIME TO BRING THE CAR BACK TO THE DEALERSHIP HAS CAUSED UNDUE HARDSHIP THE CAR I LEASED FROM SPRINGFIELD ACURA HAS A KNOWN DEFECT AND WAS NOT DISCLOSED TO ME AT THE TIME OF MY LEASE OF THE VEHICLE. SPRINGFIELD ACURA SHOULD BE OBLIGATED TO REPLACE MY CURRENT VEHICLE WITH ANOTHER NEW 2020 ACURA RDX (AWD TECH) AFTER IT HAS BEEN DEEMED THAT THE SAME PROBLEM DOES NOT EXIST.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297905January 8, 2020
SERVICE BRAKES
WE HAVE A 2-MONTH OLD 2020 ACURA RDX. WE PURCHASED THE CAR ON OCTOBER 21ST, 2019. IT HAS APPROXIMATELY 1,500 MILES ON IT AT THIS TIME. WE WERE TRAVELING SOUTHBOUND AT APPROXIMATELY 45 MILES PER HOUR. WE WERE ON A 4-LANE ROAD. AS WE APPROACHED A RAILROAD CROSSING, OUR CAR CAME TO AN ABRUPT AND FORCEFUL HALT IN THE MIDDLE OF THE STREET. THE RAILROAD TRACKS ARE NOT ROUGH AND WE HAD NOT APPLIED THE BRAKES AT ALL. THE LIGHTS WERE NOT FLASHING AND THERE ARE NO GATES AT THIS RAILROAD CROSSING. WE WERE SHOCKED AS THIS WAS COMPLETELY UNEXPECTED. WE ARE WORRIED THAT SHOULD THIS HAPPEN WHEN WE'RE DRIVING IN SNOW OR RAIN, WE MAY LOSE CONTROL OF THE VEHICLE. ALSO, IF THIS SHOULD HAPPEN WHEN WE'RE BEING FOLLOWED BY ANOTHER CAR, IT WILL CERTAINLY RESULT IN AN ACCIDENT. WE HAVE PHOTOGRAPHIC EVIDENCE AND ALSO A DASH-CAMERA VIDEO OF THE INCIDENT AVAILABLE UPON REQUEST.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297708January 7, 2020
AIR BAGS, SEATS
ON OCT 31 2019 WE PURCHASED THE 2020 RDX ADVANCE AND THE PASSENGER FRONT SEAT AIRBAG LIGHT OFF HAS BEEN SPORADICALLY STAYING ON WHEN MY WIFE IS SITTING IN THE PASSENGER SEAT. WHICH INDICATES THE AIRBAG IS NOT ARMED ON THAT SIDE. LUCKILY WE HAVE BEEN TAKING PHOTOS OF THE SWITCH COMING ON WITH HER SITTING IN THE SEAT. THEY SAY ITS A WEIGHT ISSUE WHICH IS UNACCEPTABLE. IF YOU TURN THE CAR OFF THE AIRBAG LIGHT RESETS TO OFF WHEN SHE IS SITTING IN THE CAR. IF THE CAR IS RUNNING AND YOU PICK UP A PASSENGER THE AIRBAG LIGHT DOES NOT TURNOFF. DEALER RESPONDED IT BEING A WEIGHT ISSUE AND THAT THE SENSORS ARE DIFFERENT BETWEEN THE DRIVER AND PASSENGER. THIS IS UNACCEPTABLE SAFETY ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11296882January 3, 2020
STRUCTURE:BODY
POWER LIFT GATE MAKES A POPPING NOISE WHEN OPENING HTTPS://ACURAZINE.COM/FORUMS/3G-RDX-PROBLEMS-FIXES-458/POWER-LIFTGATE-MAKES-POPPING-NOISE-WHEN-OPENING-983782/
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11290869December 23, 2019
SERVICE BRAKES, AIR:DISC:ROTOR, SERVICE BRAKES
TL* THE CONTACT OWNS A 2020 ACURA RDX. THE CONTACT STATED THAT AFTER THE VEHICLE WAS PARKED FOR AWHILE, THE BRAKES WOULD SQUEAK WHEN THE BRAKE PEDAL WAS DEPRESSED. THE FAILURE OCCURRED THE DAY AFTER THE VEHICLE WAS PURCHASED. THE VEHICLE WAS TAKEN TO THE DEALER AND WAS INFORMED THAT THE FAILURE COULD HAVE BEEN CAUSED BY THE CONTACT DRIVING IN A WET ENVIRONMENT. THE CONTACT TOOK THE VEHICLE BACK TO THE DEALER DUE TO THE SOUNDS COMING FROM THE ROTORS. THE DEALER WAS UNABLE TO DUPLICATE THE FAILURE. THE CONTACT RECORDED THE SQUEAKING SOUND AND PLAYED IT FOR THE DEALER TO HEAR. SINCE THE DEALER COULD NOT DUPLICATE THE NOISE, THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CALLED AND DIRECTED THE CONTACT BACK TO THE DEALER. THE FAILURE MILEAGE WAS 780. *DT CURRENT STATUS CONSUMER STATED ROTORS AND BACK BRAKES WERE REPLACED, BUT NOISE STILL REMAINS. DEALER IS WORKING ON FIXING THE NOISE DUE TO SURFACE GLAZE.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11282791November 28, 2019
ENGINE, VEHICLE SPEED CONTROL
FROM THE DAY I TOOK DELIVERY OF MY 2020 RDX ADVANCE IN AUGUST, I'VE BEEN COMPLETELY CRAZY ABOUT IT. NOW, HOWEVER, I'M FEELING SAD AND DISILLUSIONED, BUT MORE IMPORTANTLY, I DON'T FEEL 100% SAFE DRIVING IT. RECENTLY, AFTER SPENDING A FEW WEEKS IN GEORGIA, WE WERE DRIVING BACK HOME TO NORTHERN VIRGINIA ON I-85N IN NORTH CAROLINA. IT WAS AND HAD BEEN RAINING STEADILY THE ENTIRE TRIP. THERE WAS MODERATE/HEAVY TRAFFIC MOVING AT SPEEDS BETWEEN 60-75/80 MPH. SOMEWHERE JUST SOUTH OF CHARLOTTE, THE CAR SUDDENLY STARTED SLOWING DOWN, EVEN THOUGH I WAS PRESSING THE ACCELERATOR! IT WAS BARELY MOVING IN THE MIDDLE OF TRAFFIC. THE CHECK ENGINE LIGHT WAS BLINKING AND THE ENGINE WAS RATTLING AND SPUTTERING. I IMMEDIATELY TURNED ON THE HAZARDS AND STARTED CROSSING THE TWO FAR RIGHT LANES TO GET OVER TO THE NARROW SHOULDER. TERRIFYING. FORTUNATELY, WE WERE ONLY ABOUT A 1/4 MILE FROM AN EXIT. WE SLOWLY MADE IT ON THE SHOULDER TO ONE OF GAS STATIONS THERE. AFTER CHECKING THE SUPPORT SECTION IN THE APP AND CALLING A TECH AT MY HOME DEALERSHIP, I SHUT THE CAR OFF AND LET IT SIT FOR ABOUT 15 MINUTES. IT STARTED AND WE WERE ABLE TO FINISH THE TRIP WITHOUT FURTHER INCIDENT. WE MADE IT HOME SAFELY, BUT THE REMAINING SIX HOURS OF THE TRIP WERE MENTALLY EXCRUCIATING. WE DROVE AS SLOWLY AS SAFELY POSSIBLE IN THE RIGHT LANE. I COULDN'T GET IT OUT OF MY HEAD THAT IT COULD HAPPEN AGAIN AT ANY MOMENT. AND, I CAN'T SAY IT HASN'T CROSSED MY MIND THAT I WON'T BE ABLE TO GET OVER THAT EXTENDED FEELING OF UNCERTAINTY WHILE DRIVING IT. AT LEAST, NOT FOR NOW. I TOOK IT TO THE DEALER ON 11/25/19. THEY SAID THEY COULD NOT DUPLICATE THE ISSUE, AND THAT THERE WERE NEITHER ERROR NOR FAULT CODES STORED. I HAD BEEN HOPING THEY WOULD GIVE ME SOME EXPLANATION AND REASSURANCE THAT EVERYTHING IS FINE. I WANTED TO FEEL 100% THAT THE CAR IS STILL SAFE TO DRIVE, BUT I'M NOT FEELING THAT NOW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11277312October 31, 2019
ENGINE, POWER TRAIN
TL* THE CONTACT OWNS A 2020 ACURA RDX. WHILE THE CONTACT WAS PASSING A VEHICLE ACCELERATING AT 45 MPH, THE VEHICLE SUDDENLY LOST POWER AND THE CHECK ENGINE INDICATOR FLASHED. THE VEHICLE WENT INTO LIMP MODE AND SLOWED DOWN TO ONLY 10 MPH. WHEN THE CONTACT PULLED OVER AND RESTARTED THE VEHICLE, IT OPERATED NORMALLY AND WAS ABLE TO BE DRIVEN HOME. THE SAME FAILURE OCCURRED RANDOMLY ON AN EARLIER MODEL VEHICLE. THE CONTACT SCHEDULED AN APPOINTMENT WITH ACURA OF AUGUSTA (1760 GORDON HWY, AUGUSTA, GA 30904, (706) 737-5200). THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 3,400.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11268890October 16, 2019
SERVICE BRAKES
BRAKES WERE MAKING A SCRAPING NOISE WHEN APPLIED. VEHICLE HAD 2,679 MILES. TOOK IT TO FOUNTAIN ACURA IN ORLANDO FOR INSPECTION. DEALER REPLACED PADS AND ROTORS ON FRONT NO CHARGE. DEALER ALSO STATED THAT THERE WAS A POSSIBLE MATERIAL DEFECT AT THE FACTORY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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