Acura RDX Complaints (2020)

351 consumer complaints on file.

#11453340February 22, 2022
UNKNOWN OR OTHER
On Feb 14, the back window exploded and shattered on its own, additional the fron windshield was cracked from one side to the next. I came out of my office to find a hole in the back window, shattered glass every where . No one was in or around the vehicle, no vandalism or impact occured to the car. Now the remaining pieces of shattered glass are in the door which could not be removed. This is the 1st car I have ever had to have this type of issue. I have been a loyal Honda car owner for over 15 years. I lease this car in Sept 2021, I'm not sure why the window would be exploding on its own.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11451772February 13, 2022
VISIBILITY/WIPER
I got in my vehicle, closed the driver door and heard a loud "pop" followed by the sound of glass falling. Turned around and saw a giant hole in the middle of my rear windshield. Got out to investigate and noticed the rear window was completely shattered all the way to the edges of the glass. There are multiple reports of this happening and yet Acura USA refuses to acknowledge it. Instead, forcing us to file an insurance claim when in fact this is faulty glass, and should be covered by Acura. It's 2022, a simple google search will show how common this issue has become. Acura needs to be held accountable and something needs to be done about this immediately.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11451524February 11, 2022
UNKNOWN OR OTHER
Rear windshield spontaneously shattered while car was idle. Seems to be a common issue especially in the cold. Outside temp was about 20F when it happened.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11451070February 8, 2022
STRUCTURE:BODY
Reported problem of rear tail gate making loud popping noises First reported at 4454 miles Current reading 21470 miles Gunshot popping noises continue when tailgate opens. Contacted dealer and Acura with ticket numbers Unresolved with incessant diagnosis and false assurances
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450222February 3, 2022
UNKNOWN OR OTHER
On the date of the incident, I remotely started my car from the office before leaving for the day. I got into my vehicle shut the door, started the vehicle (push start), and heard a loud sound that sounded like a gunshot and something shattering. I looked around my surroundings and noticed my rearview window was shattered. The rear window had a large hole slightly just above the rear wiper. I immediately went back into the office to tell one of my co-workers what occurred. My co-worker assisted me with cleaning up the glass and securing the window to get home safely. After arriving home, I called to report the incident to my insurance company and was advised to follow-up the next morning. Later that night I discovered this has been occurring with multiple Acura RDX vehicles in the US and Canada. The next morning I immediately called Rosenthal Acura to report the incident to my service advisor. I asked him if Acura was aware of this occurring with other vehicles. I was told he was aware this occurred with another vehicle but, I was told the corporate office has not made the dealership aware of this occurring with any other vehicles. As a result, it was suggested that I report the incident to my insurance provider. This appears to be an issue with multiple 2019-2021 Acura RDX drivers in the US and Canada. The Canadians appear to be acknowledging the issue and fixing the vehicles. The US needs to protect the consumers and immediately recall and inspect these vehicles. Some drivers are reporting this incident occurring on multiple occasions. I am grateful this did not happen while I was driving home. The idea of glass shattering while driving could be dangerous for the driver, passengers, and others on the highway. This is a safety problem that needs to be immediately addressed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450324February 3, 2022
STRUCTURE:BODY
Opened my Acura RDX car door, sat down, closed the door - and then my rear windshield shattered and collapsed into my trunk. I knew of no damage to it - the car is a 2020, relatively new - This incident caught me my complete surprise. Searched on internet, and see similar complaints from other Acura owners about exploding rear windshields after closing driver side door.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447941January 18, 2022
UNKNOWN OR OTHER
Back windshields have been spontaneously shattering. Sitting in my car parked for 20 minutes waiting for my son and the back window shattered…all the edges with a strange crack and the glass appeared shattered…ran my hand across it and cut my finger. People that came over to the car had me lift the hatch and the center of the window fell in. I joined an RDX owner Facebook page and it seems like this is happening to a lot of people.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447734January 17, 2022
VISIBILITY/WIPER
Rear window spontaneously exploded while opening my door to enter. There are no replacement glass available from Acura, I am forced to drive with plastic and duct tape covering my rear window. Acura denies there is a problem/ that hey are at fault. The are currently daily posts on the 3rd Gen Acura RDX Facebook group of owners rear window spontaneously exploding. This has been a know issue with owners since 2019, however the frequency of the rear glass exploding has increased dramatically.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447607January 15, 2022
UNKNOWN OR OTHER
Back windshield spontaneously shattered
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447614January 15, 2022
UNKNOWN OR OTHER
Car was parked in the garage ..woke up in the morning found my car back window glass shattered
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447486January 14, 2022
UNKNOWN OR OTHER
As normal I remote started my vehicle. Walked over to my vehicle opened my driver door and closed it normal.. all of a sudden my rear window shattered!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447414January 13, 2022
UNKNOWN OR OTHER
When closing driver side door, rear window shattered and blew out.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447429January 13, 2022
VISIBILITY/WIPER
I opened my driver's side door and sat down when I heard a crack sound. I turned around and heard a louder crack sound and saw my back window was shattered. I called Acura twice and spoke to two different agents and both stated they never heard of this happening nor were there any bulletins about this being an issue. I called three Acura dealerships near me and all three stated they have never heard of this issue even though I've heard of this happening multiple times in my Acura owners group discussions. The last dealership I spoke with asked for me to drive it to them so they could see it. While driving there the glass just continued to drop inside my cargo trunk. The dealership is supposed to be checking with their district manager tomorrow but didn't sound optimistic. They did check with parts and the rearview glass is on backorder with no ETA and other Acura owners have been waiting months to get theirs replaced. I feel this is a much bigger issue and is a defect in the design of this model based on what I've heard and have now experienced firsthand.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11445399December 29, 2021
VISIBILITY/WIPER
Rear windshield shattered while parked in my drive way. Vehicle was not being driven. I have read several reports of this happening to other Acura rdx. I have contacted the dealership and Acura who have both told me I need to pay out of pocket to get this fixed. This is an Acura problem and Acura was unable to help. I should not be responsible for getting this fixed as vehicle was in driveway when this happened. I have been without a vehicle since this happened on 12/24. I'm very unsatisfied with Acura.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11442220December 1, 2021
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, FUEL/PROPULSION SYSTEM
11/6/21: Mid way home from a trip from Washington to Connecticut on the New Jersey turnpike in the left-hand lane the car lost all ability to accelerate. Concurrently the engine like came on and multiple warning signals came on regarding traction control, breaking, and steering. One can imagine how unsettling that could be but at that moment. Being in the left lane it was apparent I needed to get off the road. With cars traveling at 65+ mph and my car decelerating continuously changing lanes was nearly catastrophic and the last lane I needed to move over to nearly resulted in a multi car accident 11/8/2021 I was contacted by the service manager at the towed to acura dealer. They informed me that the evaluation determined a need for an “intercooler" This breakdown of my car with less than 20,000 miles on it was under warranty . More importantly, my understanding of this problem is that the car is engineered to power down under these circumstances to protect the engine and or transmission. I would have imagined that when a warning like comes on it would not result in an instantaneous power down action. Put quite simply it appears the car was more interested in protecting itself than the occupants. This is egregious. Acura has failed to address my concern or help now about 1 month out
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11439887November 9, 2021
ENGINE, VEHICLE SPEED CONTROL
Last week I was driving the 2020 Acura RDX on the Massachusetts Turnpike during very wet weather. Three hours into a planned four hour drive, while accelerating up a hill, the car power cut out. Engine was running, but no oomph. Check engine light, and other lights, flashing on dashboard. Car kept slowing, and there was no place to pull over at that point on the pike (mile 68). Finally, car made it to crest of hill (at that point going 15 miles an hour in the right hand lane and still slowing), and a pull out spot appeared. Pulled over, but a very harrowing experience. Had the car towed to the closest Acura dealer (this was clearly an issue that would be covered by warranty...). They checked out car, and said that they had seen the same problem before, and that fix was to replace the "intercooler kit", which required a part that was on a long back order. Researching other threads, I find that this has happened to others... and that a "fix" can be to turn off the car, and restart after a few minutes. Car seems to drive fine again... In any case, I later moved the car to the dealer where we bought it, and they had the part in stock. Apparently, when it is very wet and a driver accelerates hard, the old part lets some water enter the turbo charger, at which point the car goes into "limp" mode. Apparently, Acura has an outstanding service bulletin on this issue. The reason for my filing... I think that this a recall issue. I love the car, and am glad that it is fixed (at least, I hope it is!), but this is a very bad problem and should not happen. Any questions, please let me know. But I would encourage Acura to do a formal recall...
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437457October 20, 2021
POWER TRAIN
Pulled out to pass and when I tried to accelerate, the engine basically died. It didn't turn off, but dropped to limp mode and the check engine light started flashing. Engine stayed in limp mode until being turned off and on again. In limp mode, car would not even go 10 mhp on even a slight uphill incline. Doubt it would have made it up more of a hill. This could be a huge safety problem if there had been more traffic. Acura is aware of the problem and says it is a design flaw with the turbo intercooler, but they don't have parts to fix it. They said pulling over and turning the car off for a minute and restarting it should fix the problem, which it did for me, but that isn't always safe to do. Acura also said it is out of warranty and I will have to pay for the repair out of pocket. Owners need to be aware their car could die unexpectedly when trying to accelerate and what to do to correct it, and Acura/Honda needs to recall and repair this!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11430220August 23, 2021
ENGINE
This car has 21,000 miles, while accelerating the car lost power and the engine light came on, almost caused a severe crash with semi truck. There are numerous articles post about this exact same problem with 2019 and 2020 Acura RDX and some information indicates it was due to solvents used in the manufacturing process of the in tank fuel pumps. It is more pronounce in warmer climates and rain. Acura needs to issue a recall before people get killed from this deficiency in their product.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428094August 6, 2021
POWER TRAIN
When accelerating, my vehicle continues to have sudden deceleration, loss of power and stalls. While driving, the vehicle continues to have very sudden decelerate and loses power which is very dangerous given the volume and speed of other vehicles on the road. When driving steady for more than 30 minutes, you can hear the vehicle downshift or trying to go into another gear. It's only a matter of time before an accident happens if it has not yet already happened to someone else where life if not worth the risk.. Given the number vehicle owners who have had this same experience, I do not understand why this vehicle has not been recalled. It needs to be recalled as soon as possible before a life is involved. By the time the dealer checks for transmission issues, of course they do not find anything after a 10-minute drive which is very frustrating for the owner only to experience this issue over and over again! I am an unsatisfied and frighten by my experience. This issues also seems to be getting worse and worse!!!!!! No crash.....yet!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427232July 30, 2021
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL, ELECTRICAL SYSTEM, POWER TRAIN
The contact owned a 2020 Acura RDX. The contact stated while driving approximately 35 mph, the vehicle inadvertently slowed down and without warning a strange noise came from the engine compartment and a sudden jerk to the wheel when the vehicle accelerated without warning up to approximately 100 mph. The contact was able to exit the highway where the vehicle made another strange noise from the engine compartment and the wheel jerked when the vehicle accelerated without warning again which resulted in the contact crashing into a group of 3 vehicles. There were 2 confirmed injuries which were the occupants of the contact's vehicle the driver and front seat passenger. The contact sustained a broken sternum, internal bleeding, decompression of lower back, and swollen right side foot. The contact's son sustained a lumbar fracture and a contusion. The contact does not know if anyone in the other vehicles were injured. A police report was taken and the vehicle was towed to an insurance lot. The vehicle was then towed to a salvaged lot and deemed a total loss. The contact stated she does not know if warning lights were illuminated. The manufacturer was informed of the failure and told the contact that they were unable to assist. The failure mileage was approximately 5,040.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0

← Back to Acura RDX