Volvo XC90 Complaints (2016)

197 consumer complaints on file.

#11508511February 22, 2023
ENGINE, UNKNOWN OR OTHER
Our car has shut down in the middle of traffic due to the oil going from full to empty in a few hundred miles. Oil change was recently done with synthetic oil and only had driven a few hundred miles when it went to empty. I had to buy a quart of oil at the gas station. I need to put an extra quart of oil every few hundred miles due to excessive oil consumption.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503813January 26, 2023
ENGINE
The contact owns a 2016 Volvo XC90. The contact stated the vehicle was leaking and consuming engine oil. The contact checked and became aware that there was no oil in the engine. There were no warning lights illuminated. The vehicle was taken to the local dealer who performed an oil consumption test and determined that the piston rings and engine needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure and informed the contact that the vehicle was not covered under warranty. The failure mileage was approximately 53,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502849January 20, 2023
ENGINE
engine consuming lots of oil. sometimes it fails to accelerate when I press the accelerator pedal.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502287January 17, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
First, the rear passenger side door latch failed at 57k miles, allegedly due to water intrusion. They replaced with a revised part - p/n 32310869. Now at 63k miles, the driver side rear door latch failed in the same way. This compromises safety because it renders the rear seats completely inaccessible. I could not get my children out of the back seat through traditional means. The problem has been confirmed by a dealership and is well documented online. There was no warning or indication when the part had failed. The passenger door stopped working "regularly" (intermittently would not open) a few days before it failed entirely. The driver rear door gave no advanced notice.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498962December 27, 2022
ENGINE
The contact owns a 2016 Volvo XC90. The contact stated that she became aware the engine oil level was lower than needed. The vehicle was taken to the dealer and the contact was informed that the vehicle was experiencing excessive oil consumption. The vehicle was not repaired. The manufacturer was not contacted or notified of the failure. The approximate failure mileage was 79,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498757December 24, 2022
STRUCTURE:BODY
When temperatures drop below freezing, the rear door latches will not latch closed. Our children have to hang onto the doors to keep them from swinging open on corners while they also try not to fall out of the vehicle. Dealer says this is a common problem on this model, and is known to Volvo. They’ve attempted to regrease, and advised that the technical service bulletin provided by Volvo does not fix the issue (attempting to reseal window above latch to keep from water intrusion/freezing).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497997December 19, 2022
ENGINE
Engine oil consumption issue. Engine is consuming a quart of oil every 1,500 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497718December 16, 2022
VISIBILITY:SUN/MOON ROOF ASSEMBLY
The contact owns a 2016 Volvo XC90. The contact stated while driving down a hill and depressing the brake pedal, water started leaking through the sunroof. The contact stated he noticed water in the trunk of the vehicle. The contact took the vehicle to the local dealer, where it was diagnosed with needing the seals of the sunroof and the sunroof motor to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494753November 23, 2022
SUSPENSION
The contact owns a 2016 Volvo XC90. The contact stated while driving 25 MPH, there was a rattling sound coming from the vehicle. The vehicle was taken to the dealer and the contact was informed that the front air strut needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and informed of the failure however, no assistance was provided. The failure mileage was 65,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492283November 4, 2022
ENGINE
Engine coolant line leaking from a faulty coolant pipe. Which can potentially cause fire.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11491364October 28, 2022
VISIBILITY:SUN/MOON ROOF ASSEMBLY
The contact owns a 2016 Volvo XC90. The contact stated that while driving in the rain, water was entering into the vehicle from the sunroof onto the rearview mirror and the control display. Additionally, the contact also noticed that water was coming from the speakers. The contact called the dealer; however, the vehicle was not diagnosed or repaired. The contact called an independent mechanic who stated that tracks on the sunroof seal needed to be repaired. The manufacturer was not contacted. The approximate failure mileage was 72,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481661August 28, 2022
ENGINE
Warning to add a quart of oil. Dealer investigated and found loss of compression in 2/4 cylinders. Dealer indicates that a ring and piston job will have to be done for all cylinders. Dealer also indicated they were aware of such problems with the rings wearing improperly. Therefore car burns oil. We are currently awaiting the extended warranty company to agree to pay for the repairs. The car has < 50000 miles and has received all recommended service at the dealer. I understand this is a problem with these cars. As failure of the cylinders could cause an accident, why is there no recall and if Volvo knew of the problem why did they not warn us.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11480226August 19, 2022
AIR BAGS, ENGINE, SEAT BELTS
Every 1500 miles or less, engine looses oil. Adding a quart of oil each week once it passes the 1500 trip mile. Also SRS warning light has come on, was told it was the seat harness that has a airbag module in which the airbag possibly won’t deploy in an accident. Dealer indicated it is not covered nor will the manufacturer repair it. These two issues can cause the engine to get on fire and the airbags not deploy in an accident which I believe are safety related.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478827August 11, 2022
ENGINE
Driving on the far left lane of the freeway and the engine needs coolant light came on. I started to change lanes, and by the time I got all the way to the right the car said turn off engine. The car started to smoke and I had to stop on the freeway in the right shoulder. Called a tow truck they picked up the car. and towed it to a local shop. This car had just been in for regular maitance at Rusnak Pasadena Volvo dealership. The car was taken to Bertone Motorsport and they discovered a coolant hose failure. They replaced the hose and bleed the cooling system.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477461August 3, 2022
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The contact owns a 2016 Volvo XC90. The contact stated while driving 65 MPH with his four children sitting in the rear of the vehicle, the parking brake engaged independently and the vehicle stopped abruptly. The contact stated that the seat belts engaged to the point of choking himself and the passengers. Additionally, the vehicle lost power steering functionality. The contact stated that the vehicle resumed normal driving independently and he was able to drive to his residence. Additionally, the contact stated that the vehicle would stall while driving. The message "Loss of Power" was displayed. The contact was able to restart the vehicle after several attempts; however, the vehicle would occasionally start only when jumpstarted. The contact stated that the vehicle would often times be restarted within an hour. The dealer was notified and an appointment was scheduled for diagnostic testing. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11476292July 28, 2022
ENGINE
Driving at highway speed and a sudden loss of power. Vehicle has a history oil consumption. Seems that engine has a major defect. Waiting on a second estimate, seems a known catastrophic issue with pistons issue causing major engine work or possible replacement.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11469160June 14, 2022
AIR BAGS, ELECTRICAL SYSTEM, SEATS
SRS Airbag Service Urgent Drive to workshop light has come on twice. I was told by dealership it is a faulty wire harness where the airbags could possibly deploy if I was in an accident. Volvo does have a recall for the exact issue yet my VIN does not fall in this recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468244June 8, 2022
ENGINE
The engine was losing almost a quart of oil every thousand miles. It did not always notify me when it was low on oil. No one's safety was put at risk. I ended up refilling a total of 3 quarts before taking it to the dealer. The dealer said that the front crankshaft seal was leaking, and the oil was dripping down it and onto the side and bottom of the oil pan.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465155May 18, 2022
ENGINE
Oil consumption issue every 1500 miles engine requires top off oil 1 qt other wise piston rings can ignite damage engine result in loss of power.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464980May 17, 2022
ENGINE
The issue began in April 2021, the engine burns oil and empties out every 1,500 or less. Contacted Volvo corp & dealership several times. Have gotten two things repaired by Volvo indicating those were the root issue of the oil consumption, not the case, continues to burn oil. Was told by the dealer that I have to continue to drive the vehicle until the low oil comes on for them to re-check the engine. Not sure if they want me to crack the engine while I drive for them to realize this is a serious issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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