Volvo XC90 Complaints (2016)

197 consumer complaints on file.

#11559646December 12, 2023
LATCHES/LOCKS/LINKAGES
The contact owns a 2016 Volvo XC90. The contact stated that the rear door latches and locks were frozen and no longer opened or closed as designed. The contact stated he no longer attempts to open the door out of concern that the door will no longer be able to be closed properly. The contact stated no warning light was illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that water had entered the rear door locking mechanism. The door locks had not been repaired or replaced. The manufacturer was not informed of the failure. The failure mileage was approximately 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554655November 11, 2023
ELECTRICAL SYSTEM
The DIM (driver/driving instrument module), also known as the dashboard, on my vehicle suddenly stopped showing anything (speed, gas or battery charge level, etc.) recently, although there is still power (I could see the background lighting in the dark) and the vehicle can still be driven. This is certainly a severe safety issue. I had my vehicle checked at a Volvo Dealership shop; their diagnosis concluded that the entire DIM needs to be replaced; software update alone won't solve the issue. I shared this issue at a social media site (Volvo XC90 Owners Club at Facebook) and several others said to have had the same or similar issues with the DIM. I'd suggest Volvo to recall this safety issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554657November 11, 2023
STEERING
Yesterday I had my vehicle checked at a Volvo Dealership shop for the malfunction of the DIM (driver/driving instrument module, also known as dashboard; I have filed a separate compliant about this common problem.), their diagnosis also found a critical malfunction of the steering wheel module, which needs to be replaced with stalks. This is a potentially very serious safety issue. I'd suggest Volvo to recall this safety issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554683November 11, 2023
UNKNOWN OR OTHER
Car had a known issue regarding inappropriate oil consumption and was awaiting repair by Volvo dealership. While merging onto highway and accelerating, car lurched, check engine light came on, and shortly after there was a warning regarding reduced performance. The car was maneuvered to the closest exit and parked. During this time, approx 90secs, all major warning lights came on and smoke started coming up from engine. We quickly pulled to the side of the road (was unable to put car in park) and exited the vehicle as smoke was entering the cabin. There was a fire under the engine compartment that quickly engulfed and consumed the front of thr car.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11545499September 19, 2023
ENGINE
What seems to be a plastic coolant line cracked and is leaking antifreeze everywhere. Found a recall that mentions this but my vehicle is not listed. NHTSA campaign number: 19V308. Volvo's own number for this recall is R29936.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545283September 18, 2023
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: WARNINGS, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
It came to my attention this summer that my 2016 Volvo XC90 has an extensive sunroof drainage problem that has resulted in major leaks in the interior of the car and that has destroyed the electrical system which impacts everything (airbags, speed control, back up camera, object alert warnings, etc. It was impossible to have knowledge of this problem until it was too late (like cancer). Many dashboard lights came on, the car was acting funning, back-up camera did not work, AC worked intermittently, standing water in trunk, headliner water damage, etc. Onboard diagnostic system also not working. I have attached the preliminary report but dealership saying they need to pull up carpets, seats and dash to get to a full diagnosis. Here's summary I put together(Volvo Corp won't really communicate w/consumer). I have photos if needed: I also spent time the last several days continuing to do my research. It takes little more than a google search to understand the widespread sunroom drainage/leak issue with many Volvos. There are too many articles to list, but here is one: [XXX] recalls 127K vehicles due to leak The recall covers 2016 and 2017 XC90 SUVs and S90 sedans Myriad Facebook complaints I also spoke to service managers at various other Volvo dealerships. They have seen and continue to see this sunroof drainage problem and according to them, it is not minor nor unique. They agreed that the first incomplete estimate (~$3,500) that dealership is just that: incomplete. They said there is no way to know extent of the damage until carpets, dash, etc., are removed to see what full damage is but that they often see the need for full body harness replacement. It is special order + requires time to get and considerable labor hours to replace. That can push estimate up to $8,000-$9,000, well above estimate thus far from dealer. And the car will never be the same. Undriveable now. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545025September 17, 2023
ELECTRICAL SYSTEM, ENGINE
Main Cooling system hose burst while driving down the road. Volvo Dealer said extremely rare for this to occur. Car overheated, all warning lights appeared and coolant exploded under hood all while driving.Had to have repaired $1000. Also a water leak inside 3rd row & leaks from rear view mirror area. Caused electrical damage to main system computer module, had to have replaced $2000+. All work done at volvo dealer. No frame damage,no missing parts, dealer stated unknown reason. Same thing is now happening a 2nd time and warranty will not cover water damage. Have spoken with others experiencing the same problem with roof leak. No alarms came on prior to combustion/main hose top engine area before break. Happend immediately, unexpectedly
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538326August 14, 2023
ENGINE
The low coolant warning went off and the turn off engine notification came on. I turned off my vehicle and noticed all the coolant leaking out the bottom underneath the car. I had the vehicle towed to the nearest mechanic and I was given this diagnosis: Found cooling system low, pressure tested and located a slip line that runs from the coolant crossover tube to under the intake manifold. Coolant pipe runs from the crossover pipe down to the engine oil cooler. Volvo has an updated part number due to high failure rate of the component.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536157August 2, 2023
ENGINE, FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
I own a 2016 XC90 that was regularly serviced by the Volvo dealer we bought the car from. My son and I were in my car on 08/02/2023 and we were at a stop light and something smelt a little off so my son put his window down to get fresh air. Then, we accelerated when the light turned green. Within 100 yds of accelerating my check engine light when on and simultaneously I lost acceleration. It was clear that something was wrong. I told my son we needed to unbuckle our seat belts and jump out of the car when I could get us safely stopped. We coasted into a parking lot where I found a safe spot to stop. While coasting I looked at my car screen to see if there was oil or other fluid that was low, but there was no indicator of a problem other than the check engine light that had just gone on at the same time as I lost the ability to accelerate. When the car stopped, I grabbed my purse next to me and before we were to the sidewalk the car was engulfed in smoke and then flames. Our lives were at risk within two minutes of the check engine light coming on. This car was on fire in a parking lot of a pediatricians office around other cars with young families inside. It was scary and extremely unsafe for my son and I and many other people who were around the vehicle. Our car received each recall replacement/fix that was identified. This was extremely scary and unsafe, it put our lives and others' lives at risk within 2 minutes. We along with many others called 911, the situation was immediately out of control.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11534889July 27, 2023
ENGINE, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
Previous issues with brakes, suspension, leaking sunroof, electrical and gauges. Vehicle became disabled due to defect with coolant system, smoke from engine compartment, towed to Monterery Volvo (dealership/service center identified issues with coolant leak present turbo & cooling Plastic pipe. Cruise control-Vacuum Pump: Found vacuum pump leaking oil. Estimated repair $5,414.38
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11534736July 27, 2023
ELECTRICAL SYSTEM, BACK OVER PREVENTION, ENGINE
The contact owns a 2016 Volvo XC90. The contact stated that the vehicle had experienced high oil consumption. After adding oil to the engine, the message "Oil Level Low" was display within three weeks. Additionally, while operating the vehicle the message "low engine function" had displayed and the vehicle would not properly accelerate and was jerking. The contact also discovered puddles of water inside the rear trunk of the vehicle with electrical wires and components submerged in the water. The vehicle had experienced various electrical failures with the back-up camera malfunctioning. In addition, there was mold inside the vehicle. The cause of the failure was not yet determined. The manufacturer and local dealer were contacted regarding the failures. The failure mileage was 75,000. The VIN was not included.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532971July 18, 2023
ENGINE
for last 2 years, my 2016 xc90 has kept request to add oil every 1 or 2 month. In May, 2023, my car speed suddenly reduced the speed to 25 miles and the turtle sign popped up. It was very dangerous when I drove it on the highway, it was almost get hit by the car after me. After I sent to dealer, I was told that the the cylinder of the engine did not work. The engine light has been on and off many times. I sent my car to the dealer regularly for the maintenance
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529708June 30, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
My vehicle’s SOS, On Call safety functions no longer work. In addition my navigation system no longer works properly. In the event of an accident These key safety features would not be able to alert emergency services or locate my position. This is a direct result in a flawed vehicle modem that uses the 3G network not supported by cellular carriers. Volvo has a solution that would cost me $850 to remedy this safety design flaw. Volvo should fix this key safety issue as it puts my family at risk if we are involved in an accident
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529191June 27, 2023
ENGINE
My 2016 Volvo XC90's engine has suffered from high oil consumption that has required excessive servicing and additions of motor oil. These issues began several years ago when the XC90's low oil warning message appeared. The local Volvo dealership said my XC90 had an oil leak and it would cost over $10,000 to determine the source of the leak. So the Volvo dealership suggested that I regularly put 2 quarts of oil in the engine every couple hundred miles, which I have done. Despite the Volvo dealership's speculative guess, no oil leakage was ever seen and there was never any oil pooling under the vehicle. Then on Sunday, June 25, 2023, out of nowhere a "reduced engine performance" message popped up. The XC90 swerved, almost causing a wreck, while greatly decreasing speed in traffic on the interstate. I was barely able to get to the next exit where the engine died. Our car had to be towed over 30 miles to the nearest Volvo dealership. The engine was leaking oil throughout the engine compartment, including fully coating the spark plugs. Additionally, the motor mount is broken in multiple places causing the engine to shake wildly. Now I am told the engine is destroyed and will cost $20,000-$24,000 to replace. Volvo knows about the defective pistons and piston rings in the 2016 XC90 engines, as illustrated by Technical Journal 31216.6.0, but has never issued a recall. The local Volvo service dept. never checked, much less replaced the defective pistons and piston rings, even though it knew or should have known the defect could require the engine to be replaced. In speaking with Volvo customer service, I was advised that Volvo service technicians are not required to follow the service solutions found in the technical journal. Volvo's failure to recall the defective engines has now exposed my family, including my baby, to unnecessary danger, but also exposed us to grossly excessive costs/expenses due to known defects. A recall should be required for all 2016 XC90 engines.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522254May 16, 2023
ENGINE, FUEL/PROPULSION SYSTEM
My XC90 had the oil consumption issue that I started reporting at 50K miles and Volvo finally performed a piston ring replacement at 80K miles under a service action. Fuel injectors were also replaced by the Dealer. On our first long distance trip from Tallahassee to Atlanta, the car lost all power and stopped on I-75, almost killing us. It had to be towed and the dealer says that the engine was flooded by fuel due to fuel pump module failure causing fuel injectors to stay activated and engine needs to be replaced. I believe that the issue was caused by the repair not being done correctly or the time it took Volvo to take responsibility for the oil consumption issue and subsequent repair.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519587April 29, 2023
ELECTRICAL SYSTEM, STEERING
The indicators do not work randomly and we have had near miss accidents. The bulbs are in good working order. The stalk functions correctly. The computer after several seconds flashes up a message that the system has failed. Clearly the system is not safe as it’s designed. If Volvo are using a computer system to operate the lights it should be sufficiently reliable and fault tolerant to maintain safe operation of the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515453April 4, 2023
ENGINE
Vehicle caught fire after exiting freeway. Warning light turned on to check oil, immediately followed by smoke and flames from engine bay. Driver exited vehicle, call 911, fire was dispatched and extinguished fire. Vehicle suffered extensive fire/smoke damage and is a total loss.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11513990March 27, 2023
ENGINE, UNKNOWN OR OTHER
Like you know now most 2016 volvo xc90 are burning oil 2-3 quarts every 1500 miles car is smoking blue smoke most of the xc90 2016 with 2.0 liter engine volvo has like extended warranty up to 100k on some cars but cars where burning oil from 2016 year most cars are over 100k volvo will not help fix issue . No check engine light on cars ! You stay behind the muffler can’t breath how bad it stinks no check engine passing emission like that !!! I don’t have money to pay $11000 to replace pistons rings volvo will not help so guess this car will smoke and can pass emission
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513336March 23, 2023
STRUCTURE:BODY, ELECTRICAL SYSTEM
The door locks FREEZE SHUT in the winter. You CANNOT open the affected door(s). This is a widespread, serious safety issue and Volvo has done nothing about it. A passenger could die if unable to exit the vehicle. Note that both of my rear passenger door LOCKS - not just the door seals, the LOCKS - have done this repeatedly during my ownership. The vehicle is kept out of the elements in a garage.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511943March 15, 2023
STRUCTURE:BODY
Rear doors will fail to latch shut in cold weather. Repeated closings of the door (slammed or gentle) fails to latch shut for up to 10 minutes or more. On last occasion door appeared to be shut, but while driving door came open (almost hitting 2 children waiting for school bus). TSB exists for this problem but some claim problem to persist after repair. Do not feel safe driving the car anymore for fear of a repeat incident of door coming open, especially while moving at speed with passengers in the back.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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