Volkswagen Touareg Complaints (2004)

231 consumer complaints on file.

#11092681May 9, 2018
EXTERIOR LIGHTING
THE HEADLIGHTS CONTINUOUSLY SHORT OUT AND STOP WORKING. THE WIRES ON THE HEADLIGHTS HAVE NO INSULATION BECAUSE IT HAS FALLEN OFF. THIS PROBLEM HAS BEEN FIXED MULTIPLE TIMES AND STILL CONTINUES TO HAPPEN. I CONTACTED THE LOCAL VW DEALERSHIP AND WAS NOT HELPED. I CONTACTED VW CORPORATE OFFICE AND NO HELP. THERE WAS A CLASS ACTION SUIT AGAINST VW FOR THIS VERY ISSUE. MORE THAN ONCE IT HAS LEFT MY DAD STRANDED BECAUSE HE HAD NO HEADLIGHTS TO DRIVE HOME WITH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11091195May 1, 2018
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2004 VOLKSWAGEN TOUAREG. WHILE DRIVING APPROXIMATELY 40 MPH, AN ODOR OF FUMES WAS DETECTED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO COACHELLA VALLEY VOLKSWAGEN (79050 VARNER RD, INDIO, CA 92203, 760-200-4000) WHERE THE TECHNICIAN FOUND A FUEL LEAK AND REPLACED THE FILTER FLANGES. THE FAILURE RECURRED FOUR YEARS LATER. THE VEHICLE WAS TAKEN TO VOLKSWAGEN OF PALM SPRINGS (67909 E PALM CANYON DR., CATHEDRAL CITY, CA 92234, 855-996-5429) WHERE THE FILTER FLANGES WERE REPLACED AGAIN DUE TO A FUEL LEAK. THE CONTACT LATER RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V583000 (FUEL SYSTEM, GASOLINE). THE CONTACT CALLED THE MANUFACTURER, REPORTED THE FAILURES, AND DEMANDED REIMBURSEMENT. THE CONTACT STATED THAT THE MANUFACTURER DENIED THE REIMBURSEMENT, STATING THE REPAIRS WERE PERFORMED PRIOR TO THE RECALL. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11072332February 12, 2018
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2004 VOLKSWAGEN TOUAREG. WHILE DRIVING VARIOUS SPEEDS, A STRONG FUEL ODOR EMITTED THROUGH THE VENTS OF THE VEHICLE. THE CONTACT ALSO STATED THAT THE FUEL GAUGE FAILED TO PROVIDE THE ACCURATE READING. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V583000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC TO DETERMINE THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE APPROXIMATE FAILURE MILEAGE WAS 89,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11065404January 27, 2018
FUEL/PROPULSION SYSTEM
THERE WAS A RECALL ISSUED ON MY VEHICLE BACK ON SEPTEMBER 20TH 2017, I CALLED THE DEALERSHIP ON OCTOBER 23RD 2017 TO FIND OUT A RESOLUTION TO THIS PROBLEM, THEY ADVISED THERE WAS NOT A REMEDY YET BUT WOULD CONTACT ME WHEN THERE WAS. IT HAS NOT BEEN ALMOST 6 MONTHS SINCE THE RECALL WAS ISSUED WITH NO CONTACT FROM DEALER OR RESOLUTION. THIS VEHICLE IS USED BY MY WIFE TO TRANSPORT MY CHILDREN AND IT IS UNSAFE, AS WE HAVE STARTED TO SMELL GASOLINE IN AND AROUND THE VEHICLE, I HAVE NO NOTICED ANY MAJOR LEAKS YET BUT I DO NOT WANT HER DRIVING THE VEHICLE UNTIL IT IS FIXED AND IT SHOULD NOT TAKE 6 MONTHS TO DO SO
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11064309January 23, 2018
FUEL/PROPULSION SYSTEM
SMELT FUEL COMING FROM REAR BENCH SEAT - - OPENED COVERS TO SEE CRACKS IN BOTH FUEL FILTER CARTRIDGES. HAD THE FUEL FILTERS AND CARTRIDGES ON BOTH SIDES REPLACED AND CHECKED BY VW DEALERSHIP IN FAIRFIELD, CA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11061975January 10, 2018
FUEL/PROPULSION SYSTEM
ONE MORNING IN JUNE 2017 MY HUSBAND STOPPED FOR GAS. AFTER GETTING GAS HE STARTED TO TURN OUT OF THE GAS STATION WHEN OUR CAR (2004 VOLKSWAGEN TOUAREG) STOPPED MOVING AND SHUT DOWN. MY HUSBAND TRIED SEVERAL TIMES TO START AND MOVE THE CAR, BUT TO NO AVAIL.THE CAR HAD TO BE TOWED (AT OUR EXPENSE) TO OUR LOCAL GAS STATION.THE GAS STATION PERFORMED $1,164.16 WORTH OF WORK. THEY DID AN EXCELLENT JOB OF LOCATING THE PROBLEM AND FIXING IT FOR A REASONABLE PRICE. IN NOVEMBER 2017 WE RECEIVED A SAFETY RECALL NOTICE FROM VOLKSWAGEN. THE RECALL IS 'SAFETY RECALL 20AI - FUEL FILTER FLANGE.' HOWEVER, THE RECALL NOTICE STATED THAT VW DOES NOT HAVE A FIX YET FOR THE ISSUE.THIS APPEARS TO BE THE ISSUE THAT HAPPENED TO OUR CAR. WE CHATTED ONLINE WITH A VW AGENT, EXPLAINED EVERYTHING AND SHE SAID THAT THERE WAS NOTHING THEY COULD DO AT THIS POINT. THE VW AGENT PROVIDED ME WITH A CASE #(171803619), BUT SAID THAT THERE WAS NO FIX AND, THAT UNTIL VW CAME UP WITH A FIX, THERE WOULD BE NO WAY THAT WE COULD RECOUP OUR MONEY SPENT. WE DIDN'T UNDERSTAND HOW THEY DO NOT HAVE A FIX, SINCE IT HAPPENED TO OUR CAR AND IT'S FIXED AND RUNNING FINE TODAY. WE'D LIKE TO RECOUP OUR MONEY SPENT OUT OF POCKET FOR WHAT SEEMS TO BE A SAFETY RECALL WHICH NO ONE IS DOING ANYTHING ABOUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11056565December 26, 2017
AIR BAGS, ENGINE, FUEL/PROPULSION SYSTEM
DRIVE IT SHORT DISTANCE AND IT WON'T START AGAIN FOR HOURS! HAVE TAKEN IT TO VW TO PUT ON BRAKES AND ASKED THEM TO CHECK IT OUT, FOUND NOTHING! THEY HAVE KNOWN ABOUT THIS RECALL SINCE APRIL 2017 SHOWS AIR BAG LIGHT ON ALL THE TIME !
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11054159December 12, 2017
FUEL/PROPULSION SYSTEM
THIS IS A COMPLAINT REGARDING THE WAY THAT VOLKSWAGEN IS HANDLING THE SAFETY RECALL 20Z4 (FUEL PUMP FLANGE). MY CAR SMELLED LIKE GASOLINE AND I HAD RECEIVED THE SAFETY RECALL LETTER IN THE MAIL, SO TOOK MY CAR INTO VOLKSWAGEN IMMEDIATELY AS DIRECTED. THEY TOLD ME THAT THEY DO NOT YET HAVE THE REPLACEMENT PART, BUT THAT THEY COULD "PATCH" THE PROBLEM BY REPLACING THE FLANGE WITH A NEW FLANGE. HOWEVER, I WOULD HAVE TO PAY FOR THE FLANGE REPLACEMENT ($590), AND THEN ONCE THE RECALL IS "VALIDATED" AND THE REPLACEMENT PART COMES IN, THEY WOULD REPAIR THE CAR AND THEN I COULD SEND IN MY RECEIPT FOR VW TO RE-REIMBURSE ME. THEY SAID THAT IF I DID NOT PAY FOR THE TEMPORARY REPAIR THAT I WOULD BE DRIVING MY CAR AT MY OWN RISK. I DO NOT HAVE AN EXTRA $590 LYING AROUND TO PAY FOR THIS REPAIR, EVEN IF AT SOME POINT IN THE FUTURE I MIGHT BE REIMBURSED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11054179December 12, 2017
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2004 VOLKSWAGEN TOUAREG. THE CONTACT STATED THAT THE VEHICLE FAILED TO START WHEN ATTEMPTING TO DRIVE. WHEN THE VEHICLE WAS STARTED, AN ELECTRICAL NOISE WAS HEARD FROM THE DASHBOARD. IN ADDITION, THE ELECTRICAL SYSTEM FAILED AFTER THREE DAYS. THE VEHICLE WAS TAKEN TO DAVID MAUS VOLKSWAGEN NORTH (1050 LEE RD, ORLANDO, FL 32810, PHONE: (407) 233-0529), BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 135,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11053270December 8, 2017
FUEL SYSTEM, GASOLINE
2004 VOLKSWAGEN TOUAREG. CONSUMER WRITES IN REGARDS TO FUEL FILTER FLANGE SAFETY RECALL. *LD THE CONSUMER REQUESTED TO BE REIMBURED FOR THE REPAIRS COVERED IN THE RECALL. UPDATED 12/8/2017*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11052407December 4, 2017
FUEL/PROPULSION SYSTEM
I RECEIVED A SAFETY RECALL 20AI REGARDING MY VOLKSWAGEN TOUAREG, IT IS A SERIOUS SAFETY RECALL AS IT INVOLVES THE FUEL POSSIBLE LEAKAGE; HOWEVER, THE RECALL REPAIR IS NOT YET AVAILABLE, AND I AM SUPPOSED WATCH OUT FOR FUEL LEAK/SMELL !!! I AM NOW NOT ENJOYING DRIVING MY CAR AND FEELING IT IS SAFE ANYMORE FOR KIDS. I AM REQUESTING THAT THIS SAFETY RECALL BE FIXED RIGHT NOW. I DON'T KNOW HOW, BUT PROBABLY THE CAR MAKER KNOWS, AS HE KNEW HOW TO MANUFACTURE, SELL AND MAKE PROFIT OUT OF THESE CARS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11048857November 28, 2017
FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2004 VOLKSWAGEN TOUAREG. THE CONTACT STATED THAT THERE WAS AN ABNORMAL FUEL ODOR COMING FROM THE REAR DRIVER SIDE OF THE VEHICLE. THE CONTACT CALLED A LOCAL DEALER (PLATINUM VOLKSWAGEN, 45 NELSON AVE, HICKSVILLE, NY 11801) AND WAS INFORMED THAT THE PARTS WERE ON BACKORDER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND OPENED CASE NUMBER: [XXX]. NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 220,638. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11047699November 21, 2017
FUEL/PROPULSION SYSTEM
I SMELL GAS INSIDE THE CAR AND YESTERDAY I GOT MAIL FROM VOLKSWAGEN ABOUT A RECALL BECAUSE OF A CRACKED FUEL PUMP FLANGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11039457October 24, 2017
FUEL/PROPULSION SYSTEM
TAKATA RECALL VEHICLE STARTS LEAKING A LOT OF GAS WHEN I GAS ATTEMPTED TO DRIVE BACK HOME AFTER WORK I HAD TO CALL A TOWN TRUCK BECAUSE I WAS SCARED IT COULD IT EXPLODE WHILE DRIVING VW SHOULD PUT MORE ATTENTION THIS MISTAKES COULD END UP IN FATALITY. FOR EXAMPLE I USE TO SIT MY 5 YEARS OLD CHILD ON TOP OF THIS FUEL PUMP RIGHT BEHIND THE DRIVER SIDE WHAT IF IT XPLODE ?? WHO'S GOING TO TAKE THAT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11036006October 24, 2017
UNKNOWN OR OTHER
I WOULD LIKE TO KNOW IF MY CAR IS PART OF THE RECALL CARS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11032774October 10, 2017
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2004 VOLKSWAGEN TOUAREG. WHEN THE VEHICLE WAS FUELED UP, A STRONG ODOR OF FUEL EMITTED INTO THE VENTS. THE CONTACT NOTICED A PUDDLE OF FUEL UNDERNEATH THE VEHICLE. THE VEHICLE WAS NOT TAKEN TO THE DEALER OR AN INDEPENDENT MECHANIC TO DETERMINE THE CAUSE OF THE FAILURE. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V583000 (FUEL SYSTEM, GASOLINE). THE MANUFACTURER WAS NOT CONTACTED AND MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 95,171.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11032057October 6, 2017
FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
SOME WEEKS AGO, THE TV NEWS REPORTED A RECALL FOR MY VEHICLE. I HAVE HAD NO OTHER NOTIFICATION. I HAVE LIVED HERE FOR 51 YEARS AND HAVEN'T CHANGED MY PHONE NUMBER. WHAT IS MOST DISTURBING IS THAT YOUR WEBSITE KNOWS NOTHING ABOUT THIS!!! BESIDES CASHING YOUR PAYCHECK, WHAT ELSE DO YOU DO TO JUSTIFY BREATHING???
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11030630September 30, 2017
FUEL/PROPULSION SYSTEM
FUEL FLANGE IS DEFECTIVE ON THIS TRUCK BUT IS EXCLUDED BY VW FOR SOME STRANGE REASON CONSIDERING IT ONLY MENTION TOUAREGS STARTING AT 2007 &2010 THEY ALL HAVE THE SAME PART THAT'S DEFECTIVE THE DEALERSHIP REFUSES TO COVER MY VEHICLE AND THEY CONFIRMED THIS SERIOUS PROBLEM WHY IS THIS YEAR 2004 NOT COVERED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10978801April 17, 2017
FUEL/PROPULSION SYSTEM
FUEL FLANGE ON DRIVER SIDE IS CRACKING AND LEAKING FUEL UNDER PRESSURE. THERE IS A RECALL ON THE 2007 - 2010 MODELS. MINE IS SUFFERING THE SAME PROBLEM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10960102March 11, 2017
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
ABOUT 2 WEEKS AGO, I STARTED BLOWING FUSES FOR THE DRIVERS SIDE TURN SIGNAL. I WOULD HAVE NO FRONT OR REAR TURN SIGNAL, AS WELL AS NO HAZARDS ON THE DRIVERS SIDE. I LOOKED INSIDE THE HEADLIGHT ASSEMBLY AND FOUND THAT ALL THE WIRING WAS EXPOSED DUE TO THE WIRING INSULATION ROTTING OFF, LEAVING EXPOSED WIRING. I AM A FIREFIGHTER, AND THIS IS A VEHICLE FIRE, WAITING TO HAPPEN. YOU CANT EVEN WRAP ELECTRICAL TAPE AROUND IT, DUE TO THE HEADLAMP UNIT NOT BEING ABLE TO BE TAKEN APART. I HAVE NO LEFT TURN SIGNALS, AND RISK BEING HIT, SIDESWIPED, OR GETTING A TICKET FROM THE POLICE FOR SOMETHING I CANNOT FIX. I HAVE REPLACED 4 DIFFERENT FUSES NOW TRYING TO FIX THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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