Volkswagen Tiguan Complaints (2013)

140 consumer complaints on file.

#11408458April 16, 2021
SERVICE BRAKES
NORMALLY VW IS EXTREMELY INTELLIGENTLY DESIGNED BUT THEIR DESIGN OF THE ELECTRONIC BRAKE MODULE LEAVES MUCH TO BE DESIRED. THE MODULE CONSISTS OF A RECESSED ELONGATED TOGGLE SWITCH THAT ALLOWS ONE TO SET THE PARKING BRAKE AT THE FLICK OF A FINGER AS OPPOSED TO THE OLD HANDBRAKE/FOOTBRAKE PEDAL (EFFECTIVE MODEL YEAR 2013). UNFORTUNATELY, IT IS SUPER EASY TO ACTIVE THE EMERGENCY BRAKE/PARKING BRAKE BY CAUSING YOUR COFFEE CUP TO PULL UP ONE THE TOGGLE SWITCH (IF MEMORY SERVES ME RIGHT, THERE HAVE BEEN 8 ACCIDENTAL ACTIVATIONS WHILE ON THE FREEWAY.) MY PROBLEM DE JOUR WAS THE OPPOSITE. I WAS IN MY DRIVEWAY AND LATE FOR WORK AND THE PARKING BRAKE WOULDN'T DISENGAGE. I TRIED EVERYTHING FROM DISCONNECTING THE BATTERY TO WIGGLING IT BACK & FORTH AND NOTHING WORKED. MY DEALER'S QUOTE WAS APPROXIMATELY $1,500.00 WHICH CAUSED ME TO FAINT. I RAN MY BLUE DRIVER OSBD II SCANNER AND IT SHOWED NO PROBLEMS? I THEN STARED HOPELESSLY AT THE SWITCH AND NOTICED IT WASN'T FLUSH WITH THE CONSOLE, MEANING IT WAS A TOP LOADER (THANK GOD). I IMMEDIATELY REMOVED IT BUT COULDN'T UNDO THE WIRE HARNESS WITHOUT TURNING IT UPSIDE DOWN & SHAKING IT. WELL, WHEN I DID THAT...AN AMERICAN D-I-M-E FELL OUT AND UNBLOCKED THE MECHANISM. IF YOU STORE LOOSE CHANGE ON TOP OF THE TWO CUBBY HOLES ABOVE THE CONSOLE---YOU WILL RISK JAMMING THE CAR IN PARK EVEN THOUGH NOTHING ELSE IS WRONG. MY SOLUTIONS: (A) MAKE IT IDIOT PROOF BY SCOTCH TAPING A BUSINESS CARD OVER THE E-BRAKE (ONE PIECE ONLY SO AS TO MAKE IT A REUSEABLE PAPER FLAP (B) BE AS STUPID & CARELESS AS YOU ALWAYS ARE/WERE AND IF YOUR PARKING BRAKE FAILS TO RETRACT, TAKE YER FINGERNAILS AND POP OPEN THE SWITCH, REMOVE THE WIRE HARNESS (PULL THE RED TONGUE OUT FIRST), TURN IT UPSIDE DOWN AND THEN BANG IT VIOLENTLY UNTIL YOUR DIME OR TORTILLA CHIP OR PAPER CLIP OR CHERRY PIT WORKS ITS SELF OUT....OR SEE SOLUTION (A). FYI, CAR WAS STATIONARY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11400387March 11, 2021
WHEELS
ONE WHEEL SHOW CRACK , NO ACCIDENT, WHEEL LOOK LIKE NEW, BUT WITH ONE CRACK CLOSE TO BOLTING AREA. (JUST FOUND RECENTLY). MOST LIKELY WILL CRACK DOWN WHOLE WHEEL DURING DRIVING, VERY DANGEROUS. I AM GOING TO REPLACE IT WITH A NEW WHEEL, BUT WOULD LIKE TO HOLD VW RESPONSIBLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11389392January 22, 2021
ENGINE
NO POWER WHILE DRIVING ON CITY STREET HAD TO HAVE THE TURBOCHARGER PUT IN CAR ONLY HAS 65600 MILES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11386906January 7, 2021
AIR BAGS
I TURN THE CAR ON ONE AFTERNOON AND THE FRONTAL AIR GAVE ME ERROR ON THE SCREEN AND I DO NOT KNOW WHY, I AM EXTREMELY NERVOUS DRIVING MY CAR BECAUSE I HEARD THERE WAS A RECALL ABOUT THESE AIR BAGS BEFORE, I AM A HEALTH CARE WORKER AND I NEED MY CAR TO GET TO WORK SO I DON'T HAVE A CHOICE BUT TO DRIVE IT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11360304September 21, 2020
POWER TRAIN
TL* THE CONTACT OWNS A 2013 VOLKSWAGEN TIGUAN. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 60 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT STATED THAT BECAUSE OF THE MOMENTUM THEY WERE GOING THEY WERE ABLE TO PULL OVER TO THE EMERGENCY LANE. THE VEHICLE WAS TOWED TO VOLKSWAGEN OF INVER GROVE (1325 50TH ST E, INVER GROVE HEIGHTS, MN 55077, (651) 552-9100) WHO STATED THAT THE MEGA TRONIC UNIT WAS REPLACED AT 53,000. THE CONTACT STATED THAT AT 72,000 MILES THE FAILURE RECURRED. THE CONTACT TOOK THE VEHICLE TO ANOTHER DEALER, VOLKSWAGEN OF ALAMO HEIGHTS (1402 NE LOOP 410 EXPRESSWAY, SAN ANTONIO, TX 78209; (210) 828-1201) WHO STATED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 53,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11353713September 8, 2020
AIR BAGS, ELECTRICAL SYSTEM, STEERING
VOLKSWAGEN-TIGUAN, 2013 - CLOCK SPRING IS OUT. BY THE LOOK OF THE THE COMPLAINTS, THIS A COMMON PROBLEM. COST - $650 FOR REPLACEMENT - BUT, REPLACING CAN CAUSE A FURTHER PROBLEM ACCORDING TO LOCAL VK DEALER, WHERE THE WHOLE STEER ELECTRICAL SYSTEM WILL HAVE ISSUES WHICH WILL LEAD TO ANOTHER $1500. DONT HAVE A CHOICE THAN TO FIX. A COST VK SHOULD BE PAYING FOR ON RECALL. OH WAIT MINE WAS NOT IN THE RECALL..PREVIOUSLY ALLOWED. OTHERS CONTINUE TO HAVE ISSUES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11351437August 26, 2020
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, POWER TRAIN
3 YEARS AGO THE VEHICLE HAS PROBLEMS WITH SENSORS, THIS YEAR THE ENGINE LIGHT IS ON, THE AUTO REPAIR SHOP WORKER CHECKED THE CAR AND DESCRIBED THAT TURBOCHARGER IS LEAKING AIR, THEY OFFER ME TO IT REPLACE FOR $3000. THE CAR WAS IN MOTION IN CITY STREET WHEN THE LIGHT PUMP UP. EXCEPT OF THE LIGHT THE CAR IS DRIVING AS USUALLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11342971August 3, 2020
AIR BAGS
ON JULY 13,2020 I WAS DRIVING ON A MAIN CITY STREET THE AIR BAGS ON THE PASSENGER SIDE DEPLOYED. I DID NOT HIT ANYTHING NOR WAS I HIT.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11341325July 24, 2020
ENGINE
TL* THE CONTACT OWNS A 2013 VOLKSWAGEN TIGUAN. THE CONTACT STATED THAT WHILE DRIVING 70 MPH, THE VEHICLE STARTED TO SHAKE AND FAILED TO ACCELERATE PROPERLY WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO BOUCHER VOLKSWAGEN OF FRANKLIN LOCATED AT 6420 S. 108TH ST, FRANKLIN, WI 53132, TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE TURBO CHARGER AND REAR OIL SEALS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 153,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11338898July 12, 2020
STEERING
I PARKED TO GO SHOPPING AND WHEN I GOT BACK AND TURNED ON THE CAR, THE STEERING WARMING LIGHT CAME ON AND THE POWER-STEERING WAS DISENGAGED. I WAS NOT ABLE TO DRIVE IT AS THE WHEEL WAS TOO HEAVY. THE STEERING CORRECTED AFTER WAITING FOR AN HOUR TO START THE CAR. MY WIFE HAD THE SAME ISSUE THE NEXT DAY AFTER DROPPING OFF OUR DAUGHTER AT SCHOOL AND HAD TO WAIT 30 MINUTES BEFORE THE PROBLEM CORRECTED. WE TOOK THE CAR THE HONOLULU VW THE NEXT MORNING ON 7/7/2020, AND THEY SAID THEY COULD NOT FIND AN ERROR ON THE CAR DIAGNOSTIC AND THEREFORE COULD NOT FIX THE PROBLEM, THEY SAID TO BRING IT BACK WHEN IT HAPPENS AGAIN. THEY RECOMMENDED WE HAVE THE STEERING RACK REPLACED FOR ROUGHLY 3K. WE CALLED VW CUSTOMER CARE ON JULY 9,2020 AND ASKED FOR HELP AND LET THEM KNOW THAT WE WERE CONSIDERING LEGAL ADVISE AS WE HAVE FOUND ROUGHLY 30 OTHER CAR OWNERS REPORTING THE SAME PROBLEM, WITH THIS MAKE, MODE AND YEAR WITH ROUGHLY THE SAME MILEAGE, AND THIS SEEMED TO BE A FACTORY FLAW (A VERY DANGEROUS ONE), THEY SAID WE SHOULD HAVE LEGAL REPRESENTATION REACH OUT TO THEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11330964June 26, 2020
AIR BAGS, ELECTRICAL SYSTEM, STEERING
I WAS DRIVING MY VOLKSWAGEN 2013 TIGUAN DOWN I-95 WITH MY TODDLER DAUGHTER N THE CAR WHEN ALL OF A SUDDEN THE STEERING WHEEL JERKED VERY HARD ALMOST CRASHING US INTO ANOTHER CAR. WHEN I PULLED OVER TO SAFETY THE STEERING WHEEL LIGHT WAS ON THE DASH LIGHTING UP ALONG WITH A LIGHT THAT SAYS EPC. I DID NOT FEEL SAFE DRIVING THE VEHICLE SO I CALLED A TOW TO COME PICK US UP. ABOUT A FEW WEEKS LATER I WAS TOLD MY VOLKSWAGEN THAT THEY DID NOT SEE THE PROBLEM AFTER COMING THERE MULTIPLE TIMES AND HAVING TO PAY THE DIAGNOSTIC FEE EACH TIME THAT THERE WAS NO ISSUE BECAUSE THE LIGHT WILL GO ON AND OFF. I TOLD IT TO ANOTHER SHOP WHERE I PAID 1,200 TO REPLACE THE WHOLE STEERING WHEEL. AFTER THAT WAS FIXED ANOTHER PROBLEM JUST POPS UP OUT OF THE BLUE WHICH IS THE AIRBAG LIGHT. MY HORN NO LONGER IS WORKING NOR IS MY CRUISE CONTROL WHICH IS DANGEROUS. SO I CAN NO LONGER DRIVE THIS CAR WITH MY CHILDREN INSIDE BECAUSE I DO NOT FEEL SAFE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11321284April 16, 2020
UNKNOWN OR OTHER
THE FLOOR ON PASSENGER SIDE OCCASIONALLY FILLS WITH WATER AND I'M NOT SURE WHERE IT IS COMING FROM. AFTER NOT DRIVING MY CAR FOR A MONTH (DUE TO THE QUARANTINE) I WAS SHOCKED TO FIND ABOUT A GALLON OF WATER POOLED IN THE VEHICLE AND SIGNS OF MOLD. I'M CONCERNED FOR MY HEALTH AS WELL AS THE HEALTH OF MY NEWBORN BABY. OF COURSE I DIDN'T BRING THE BABY WITH ME WHEN I WENT TO THE MECHANIC, BUT I WAS IN THE CAR FOR ALL OF TEN MINUTES (THAT'S HOW LONG IT TAKES TO GET THERE) AND WAS INFLICTED WITH A HEADACHE DUE TO THE MOLD. THE MECHANIC TOLD ME THAT THE CAR NEEDS TO BE RECALLED BECAUSE ITS NEW AND HASN'T BEEN IN ANY ACCIDENTS AND AFTER RESEARCHING MYSELF, THERE HAS BEEN A LOT OF COMPLAINTS ABOUT THE SAME ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11319607March 28, 2020
UNKNOWN OR OTHER
OUR TOWN HAD A LOT OF STORMING/RAINING RECENTLY AND THE CAR BEGAN TO COLLECT MOLD ON THE INSIDE EVEN AS THE DOORS AND WINDOWS WERE CLOSED. THE SEAL ON THE WINDSHIELD SEEMS TO HAVE CAME LOOSE AND POSSIBLY THE BACK WINDSHIELD AS WELL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11318333March 16, 2020
ELECTRICAL SYSTEM, ENGINE
WHILE DRIVING THE VEHICLE THE EPC LIGHT AND CHECK ENGINE LIGHT CAME ON, THE VEHICLE THEN BEGAN TO LOSE POWER AND SLOW DOWN AS I WAS DRIVING. THE VEHICLE STRUGGLES TO GET POWER AND EVEN CHANGING THE SPARK PLUGS AND COILS HAS NOT WORKED AS THE VEHICLE CONTINUES TO DO THE SAME THING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11315766March 3, 2020
STEERING
UPON STARTING THE VEHICLE, ELECTRONIC POWER STEERING IS UNRESPONSIVE/INOPERABLE WITH CORRESPONDING CHIME AND A RED STEERING WHEEL WARNING IS ILLUMINATED ON DASHBOARD. SECONDS TO MINUTES LATER THE POWER STEERING WILL BECOME RESPONSIVE AND RED STEERING WHEEL INDICATION IS CLEARED OR AT TIMES A YELLOW STEERING WHEEL WILL REMAIN. AFTER REGAINING POWER STEERING THERE IS A SUDDEN 'JERK' AND IT IS EXTREMELY LOOSE AT ALL SPEEDS. THIS IS REMEDIED WITH EITHER RECYCLING POWER MULTIPLE TIMES OR PERIODICALLY WHEN AN UNSPECIFIED AMOUNT OF TIME PASSES . THIS DISCREPANCY HAPPENS WHEN VEHICLE IS PARKED AND HAS BEEN CONTINUED OVER THE PAST TWO YEARS. IT IS SUSPECTED TO STEERING ASSIST CONTROL MODULE OR RACK AND PINION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11307344February 5, 2020
SUSPENSION
BOTH FRONT AND REAR COIL SPRINGS BROKE FROM SECURE POSITION CREATING A SAFETY HAZARD AS SPRING COULD COME IN CONTACT WITH MOVING TIRES. REAR SPRING SEPARATED IN JULY 2019, FOLLOWED BY FRONT SPRING IN FEBRUARY 2020. VEHICLE WAS IN MOTION BOTH TIMES, BEING AT HIGHWAY SPEEDS WHEN FRONT SPRING BROKE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11286492December 2, 2019
ELECTRICAL SYSTEM
A-L-L POST 2010 GERMAN CARS HAVE A BATTERY MANAGEMENT SYSTEM (BMS) WHICH IS A REALLY COOL FEATURE---WHEN IT IS WORKING AND SERVICED PROPERLY. VW, WHO INVENTED THE SYSTEM, HAS SOFTWARE/SENSORS THAT WILL TAKE A DYING CAR BATTERY & ATTENUATE IT WITH HIGHER CHARGING VALUES TO COMPENSATE FOR THE DIMINISHED CAPACITY OF SAID DYING BATTERY. MY OEM 5 YEAR OLD BATTERY DIED ON ME TWO MONTHS AGO AND I REPLACED IT WITH A NEW DURACELL AGM (VW TIGUAN FITTED) BATTERY FROM BATTERY & BULBS. I'M HAPPY. THEN I BOUGHT A BLUEDRIVER ODB2 MODULE AND WAS INVITED TO JOIN THEIR BETA TESTING, WHICH ALLOWED CUSTOMERS TO ENTER THEIR OWN BEM TAG CODE INFORMATION & REGISTER THE BATTERIES TO THEIR CARS WITHOUT BEING HIT WITH A DEALER $100.00 CONVENIENCE FEE. NOW GET THIS: I CALLED NOT ONE BUT TWO VW DEALERSHIPS A-N-D VW CORPORATE AND NOBODY HEARD OF THE PROCEDURE, WHICH IS HYSTERICAL SINCE VW INVENTED IT!!! I THEN CALLED BMW ELK GROVE (SEE: MR. TREVOR KAGESIRO (916) 687-9046 NELLO BMW ELK GROVE, CA). SERVICE ADVISOR MR. KAGEHIRO SAID "IF YOU DON'T REGISTER YER NEW BATTERY TO YOUR CAR'S BATTERY MGT SYSTEM, IT WILL USE THE OLD BATTERY'S VALUES & O-V-E-R-C-H-A-R-G-E BOTH YOUR NEW BATTERY & YOUR ALTERNATOR!!! THIS CONSTITUTES A SAFTEY ISSUE BECAUSE IF YOUR BATTERY & ALTERNATOR IS DESTROYED BECAUSE OF VW'S NON COMPLIANCE WITH ITS OWN SERVICE BULLETINS---YOU COULD POTENTIALLY GET PEOPLE KILLED BECAUSE THEIR CAR WOULD HAVE STRANDED THEM DUE TO A NOW DESTROYED NEW BATTERY & ALTERNATOR!!! BMW CHARGES $90.00 TO INPUT THE NEW BATTERY VALUES (DOES NOT HAVE TO BE OEM) INTO BMW'S BATTERY MGT SYSTEM VIA THEIR PROPRIETARY OBD2 SCANNER BUT WON'T DO MY CAR BECAUSE IT'S ONLY A LOWLY VW!!! REQUESTED REMEDY: COMPEL VOLKSWAGEN TO IDENTIFY THE BEM TAG CODE (LOCATED ON THEIR OEM BATTERIES) AND THE WORK AROUND TO ALLOW NON OEM BATTERIES TO REGISTER THE BATTERY BY VW CONSUMERS. THIS EFFECTS EVERY VW OWNER!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11282248November 25, 2019
STEERING
WHILE DRIVING THE VEHICLE DOWN A MAJOR LOCAL ROADWAY (APPROX 40 MILES PER HOUR), THE STEERING RACK FAILED DISABLING THE VEHICLES ABILITY TO STEER. THIS FAILURE HAPPENED WITH NO WARNING, AND THE VEHICLE WAS UNABLE TO BE STEERED AGAIN UNTIL IT WAS SHUT OFF. DUE TO THE ELECTRONIC STEERING SYSTEM (VERSUS A STANDARD STEERING PUMP) THE VEHICLE STEERING SYSTEM LOCKED ENTIRELY. THE VEHICLE WAS TAKEN TO THE LOCAL VOLKSWAGEN DEALER, WHO CONFIRMED A TOTAL FAILURE OF THE STEERING RACK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11266717October 7, 2019
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 VOLKSWAGEN TIGUAN. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED AND THE STEERING WHEEL FEATURES BECAME INOPERABLE. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE CONTACT STATED THAT THE FAILURE WAS SIMILAR TO NHTSA CAMPAIGN NUMBER: 15V483000 (AIR BAGS). THE FAILURE MILEAGE WAS 56,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11231810July 14, 2019
AIR BAGS, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
THE AIRBAG, HORN, STEERING WHEEL AND STEERING WHEEL CONTROLS ON MY 2013 VW TIGUAN STOPPED WORKING TWICE IN THE LAST 1 1/2 YEARS AND JUST STOPPED WORKING AGAIN. THE CLOCK SPRING WAS REPLACED WHICH SOLVED THE ISSUE BUT THIS IS THE 3RD TIME THIS ISSUE HAS HAPPENED IN 1 1/2 YEARS. THIS IS A SERIOUS SAFETY ISSUE SINCE AND I DON'T FEEL SAFE LETTING MY WIFE DRIVE THIS VEHICLE ANYMORE. SOMETHING NEEDS TO BE DONE ABOUT THIS ISSUE. STORIES LIKE MINE ARE ALL OVER THE INTERNET AND THE VEHICLE SHOULD BE RECALLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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