Volkswagen Tiguan Complaints (2016)

97 consumer complaints on file.

#11526973June 14, 2023
UNKNOWN OR OTHER
Turbocharger went out on this vehicle rendering it unsafe to drive. Check engine light came on and after several opinions, it was determined that the Turbocharger went out and needed replacement in order for the vehicle to safely run. This was confirmed via a independent service center. Upon further research on the internet and VW chat forums, there are several other people with this year and model Volkswagen that have had similar issues with low mileage. The turbo charger should not have went out on a vehicle with 39,000 miles on it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513041March 21, 2023
STRUCTURE:BODY
The sunroof/moonroof glass shattered while my daughter was driving on the highway, causing glass to fall down on her while driving. She stated that it sounded like a gunshot, then glass was breaking while driving. She was upset and crying, which could easily have caused an accident if it weren't that it happened in the evening. The car scheduled to be repaired I contacted the VW dealership and they stated there were no recalls. No warning
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510370March 6, 2023
AIR BAGS
Steering Wheel Clock Spring has gone out on my VW Tiguan, driver air bag is on which means the airbag wont come if we get in a accident. Pressure light is on as well. This will be the 3rd Steering Wheel Clock Spring installed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504781January 31, 2023
POWER TRAIN
Oil consumption issue. “Normal” oil consumption is 1 quart per 1200 miles according to VW. My Tiguan with 70k miles is burning 3 quarts every 2,000 miles. No obvious oil leak or burning of oil. I’m told I need a new engine and this is a known issue for VW. Car no longer under warranty after 60k miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494260November 19, 2022
SUSPENSION, ENGINE
I had a coolant leak and needed to replace the water pump. My control arms were corroded out at 67k miles and needed to be replaced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11493702November 15, 2022
AIR BAGS, ELECTRICAL SYSTEM
The clock spring part of the steering wheel has failed rendering all steering wheel controls and most importantly the air bag inoperable. This is a major safety hazard for the driver and ultimately passengers as well. This part has been a well known problem with this vehicle and has been covered under an extended warranty, yet Volkswagen refuses to make the part readily available to their customers who are under extended warranty coverage for said part. This is a major safety risk in that they are showing months long delays in getting parts forcing people to choose ability to get to work over safety. Volkswagen is wilfully exposing customers to undue safety compromises. Recall the car and make them fix this. And compensate owners.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11489138October 13, 2022
AIR BAGS:FRONTAL:DRIVER CLOCKSPRING/SPIRAL CASSETTE
The contact owns a 2016 Volkswagen Tiguan. The contact stated that while his wife was reversing, the vehicle emitted abnormal clicking sounds with the air bag warning light illuminated. Additionally, the contact stated that the horn was inoperable. The vehicle was taken to the dealer where it was diagnosed that the clock spring needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that the replacement part was on backorder. The failure mileage was approximately 94,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484936September 17, 2022
UNKNOWN OR OTHER
Front portion of panoramic sunroof shattered-sounded like an explosion. Had the fabric sunscreen not been in place, vehicle occupants would have been severely cut by glass shards. The vehicle has not been inspected by dealer, repair facility, law enforcement or insurance. This happened in a rural part of Iowa and we chose to make it home (to beat incoming rain). There was no impact and no previous damage on this sunroof. Unit was in the closed position and no mechanical or physical defects visible. There were no warning lights and symptoms of the problem prior to failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483122September 6, 2022
AIR BAGS, ELECTRICAL SYSTEM
The clockspring has failed, and all electronics in the steering column do not work, including the horn (as well as cruise control, radio volume, channel, etc). It is also believed the air bag(s) will not deploy in a crash. The clockspring failure has been verified by the local VW dealership. The part has not been available from VW for over 2 months(!), and now my vehicle's safety inspection has expired and the car is not legally drivable on public roads (in Virginia) (and VW will not provide or pay for alternative transportation). VW can not provide and ETA for when this critical safety part will be available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11480667August 22, 2022
AIR BAGS, UNKNOWN OR OTHER
The clockspring failed at under 62,000 miles. Air bag light came on, steering controls stopped working, and horn stopped working. Lots of other VWs have had clockspring issues--wondering why this is not included yet?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478669August 10, 2022
AIR BAGS, ELECTRICAL SYSTEM
Unknown. Airbag sign went on, Clock does not work, seems like electrical problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478192August 8, 2022
ENGINE AND ENGINE COOLING
I have taken my 2016 VW Tiguan to a VW service center, and they have notified me of a faulty water pump in my car that is leaking coolant. This is endangering the engine of the car and its safety. There has been a class action lawsuit regarding this exact issue with VW in the case Zhao, et al. v. Volkswagen Group of America, Inc., et al., Civil Action No. 2:21-cv-11251. I have contacted the manufacturer VW several times regarding this issue, but they refuse to cover the costs of my repair as the mileage on my car is above their current warranty period. However, if this is a known issue with a faulty part, the manufacturer VW should be responsible for the costs of repairing the issue and maintaining the drivability of my car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11475331July 22, 2022
AIR BAGS, ELECTRICAL SYSTEM
Clock spring in steering wheel failed and the airbag, horn and steering wheel controls no longer work on my daughter's Tiguan which is still under warranty. ( a very expensive extended warranty) Volkswagon is no longer manufacturing the part, so the only way to repair the car is to replace the whole steering wheel column which costs 5 times as much.(So they don't want to fix it that way) I was told they have multiple cars sitting on their lot since last year waiting for that part, but from what I heard from a mechanic/parts guy is VW is just simply no longer making that part and stringing their customers along saying it is "backordered". The warranty is not being honored. The car is sitting at the dealership collecting dust. They will not provide me with a loaner, or reimburse me for a rental car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11474901July 20, 2022
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
The contact owns a 2016 Volkswagen Tiguan. The contact stated while driving at an undisclosed speed, an abnormal fuel odor was detected. The vehicle was taken to the dealer where it was diagnosed with a fuel line leak. The dealer informed the contact that the fuel pump needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 36,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11474762July 19, 2022
ELECTRICAL SYSTEM, AIR BAGS:FRONTAL:DRIVER CLOCKSPRING/SPIRAL CASSETTE
The contact owns a 2016 Volkswagen Tiguan. The contact stated that while driving, the horn and radio became inoperable. The TPMS and airbag warning lights were illuminated. The vehicle was taken to an independent mechanic and the contact was informed that the clockspring needed to be replaced. The local dealer was not contacted and the vehicle was not diagnosed or repaired. The manufacturer was notified of the failure but no assistance was provided. The approximate failure mileage was 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11472166July 2, 2022
AIR BAGS
Air bag light on due to recall, dealership cannot fix because the part is out of stock and there is no ETA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11470487June 22, 2022
AIR BAGS:FRONTAL:DRIVER CLOCKSPRING/SPIRAL CASSETTE
Issues related to the vehicles airbag light being on and no sound when horn is pushed, the dealer has stated is due to a bad clock spring. they said it could be replaced under warranty but they don’t know if they will ever receive a clock spring from VW. This vehicle is unsafe to drive without a horn.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465378May 20, 2022
AIR BAGS, STEERING
The clock spring in my vehicle broke back in December of 2021. This was diagnosed by a Volkswagen dealership service department. It is now 5 1/2 months after the part was ordered and still no part. This makes the car undriveable. The air bag and horn do not work and the entire dash is unusable. It is a safety issue that has rendered my car undriveable for the past 5 months. We can’t get dealership to answer calls. We have found many others complaining of same thing being wrong with their Tiguan and have all been told the part is indefinitely delayed with thousands of people needing the part but none are being made. Volkswagen needs to do something to help people who purchased their product and can’t even use them. My daughter was driving the vehicle when she heard a crunch and her air bag light came on and the steering was affected. Thankfully she pulled over until someone could help her. We are still paying monthly for a car that is not driveable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464826May 16, 2022
AIR BAGS, ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
The contact owns a 2016 Volkswagen Tiguan. The contact stated when the vehicle was started, the instrument cluster was inoperable. Additionally, the air bag warning light was illuminated. The vehicle was taken to the local dealer and diagnosed with an air bag failure however, the vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 37,147.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464637May 14, 2022
AIR BAGS:FRONTAL:DRIVER CLOCKSPRING/SPIRAL CASSETTE
I had my clockspring replaced in March 2021 and it broke again January 2022 (less than a year and only 10k miles added) The part is nationally backordered, there has been a 7+ month wait time and no end in sight. The clockspring causes clicking in the steering wheel, the buttons and HORN do not function, and the airbag light goes on. VW just tells you it’s fine to drive even though this is a safety issue. I was not able to pass my inspection, it was over the 30 day extension so my registration was revoked! Corporate said there was nothing they can do so my car was just sitting in my driveway undrivable. I traded it in for a Honda after 4 months because this was stressful not having a car to drive. VW needs to be held responsible and this needs to go public.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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