Volkswagen Tiguan Complaints (2015)

62 consumer complaints on file.

#11455033March 3, 2022
AIR BAGS:FRONTAL:DRIVER CLOCKSPRING/SPIRAL CASSETTE
The contact owns a 2015 Volkswagen Tiguan. The contact stated that the horn was inoperable. The air bag warning light illuminated. The vehicle was taken to the local dealer where it was diagnosed that the steering wheel clock spring needed to be replaced. The dealer informed the contact that the parts for repair were on backorder. The vehicle was not repaired. The manufacturer was notified of the failure but did not provide further assistance. The failure mileage was approximately 74,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449797February 1, 2022
UNKNOWN OR OTHER
The clock spring broke very suddenly over two months ago. The airbag light came on and the steering wheel started to make a twisting noise when I turned it. My steering wheel controls and horn stopped working. The VW dealer diagnosed the problem as the clock spring, and stated that they would order the part and it would be replaced for free since it was part of a recall. The dealer has been unable to get the part for two months with no delivery date in sight. The inconvenience of not being able to access bluetooth and steering wheel controls is an annoyance, but not having a functioning horn has been a huge liability. In that time, I have nearly been hit by other drivers twice, and was unable to alert them with my horn. One of those events was almost a head on collision...the oncoming car drifted into my lane because the driver was looking at her phone. I was able to swerve onto the shoulder to avoid an accident. I was lucky that there were no obstructions or pedestrians. My car is unsafe to drive and yet I have no other option.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447753January 17, 2022
AIR BAGS, ELECTRICAL SYSTEM
This morning I realized that my spring clock isn’t working. My air bag light is on saying error air bag. I have no controls on my steering wheel.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441740November 26, 2021
ELECTRICAL SYSTEM
When I press the unlock button on the remote fob, all the doors unlock except the drivers door. I then have to open the rear door, reach the handle on the drivers door and open it. The VW Dealer want $245.00 just to find the problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433591September 20, 2021
ELECTRICAL SYSTEM, UNKNOWN OR OTHER, STRUCTURE:BODY
VW panoramic roof was leaking behind plastic and roof covering without visible signs to the floor . We only figure it out after 3 years . Electric failure noticed after a year of ownership . Keyless entry , stop / start engine and what most dangerous car stoped in the middle of the street /fortunately not busy street . And it took a while to start engine again. Also fire hazard because electric damaged by the water . There was recall because of fire hazard in VW Tiguan 2015 and panoramic roof issue but notes was sent only a few customers . At least 10 lawsuits was filed already . VW refuse to fix the problem . And we don't have money to fix it because its not just about roof leak but electric , carpet fool of mold and other water damage and cost of fixing it will exceed the cost of this car . Technically it's flooded car because of manufacturer defect . Car has only 58000 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426808July 28, 2021
AIR BAGS
daughter bought this car awhile ago...already she s having problem with the air bag(1300.00)to fix and make payments on it too.it sitting on the property where she got it from..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11420758June 13, 2021
AIR BAGS, ENGINE
My vehicle is experiencing multiple issues and I’m certain it has been hacked. All began happening around the same time. The front passenger seat air bag goes off and on with or without a person sitting in it. The voice activation prompt goes off on its own, the battery drains for no apparent reason, I get messages all at once (drivers side auto operation console) all go off back to back and then all messages go off at once and it dies. The car is running poorly (sputtering, very heavy pull on the engine). The temperature and miles left before gas tank is empty is completely off most of the time. I can fill my gas tank up and it should be around 480 miles and go down as driven, but I will show less than that (for example 360) and then as I drive it will go up by a few miles vs down and it isn’t dependable at all. I am a terrified single mother and have a child. I want this car inspected. Please help me. We do not feel safe and I feel forced to drive this car. Thank you
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11417535May 17, 2021
POWER TRAIN
After the battery on the car died, the steering wheel clock spring failed. After replacing the clock spring, it was unable to be programed through authorized VW repair shop. This has been subject for a recall for previous models and is a known problem in current models. There have also been problems with the car shifting into neutral by itself while driving on the freeway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11395058February 7, 2021
ELECTRICAL SYSTEM, STEERING
POWER STEERING FAILURE. LESS THAN 80K MILES. WENT TO THE GAS STATION. CAME OUT AND THE POWER STEERING WENT ON VEHICLE. POWER STEERING LIGHT CAME ON. VERY HARD TO STEER. WAS RUNNING FINE BEFOREHAND. THIS IS A SAFETY RISK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11386133January 2, 2021
AIR BAGS, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
I WAS TURNING AND A CRACK SOUND CAME FROM THE STEERING WHEEL, TURNING THE CAR CAUSED THE CLOCK SPRING TO BREAK. AIRBAG LIGHT CAME ON, HORN DOESN'T WORK, NO CONTROLS ON STEERING WHEEL WORK. KNOWN ISSUE BUT THEY STOPPED RECALLS AT 2014 MODELS BUT SHOULD STILL HAVR RECALLS FOR LATER YEARS, SAME ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11366717October 27, 2020
AIR BAGS, ELECTRICAL SYSTEM
AIR BAG ERROR. TOOK IT TO JIFFU LUBE AND THEY SAID THEY COULDN'T FIGURE OUT WHAT WAS WRONG.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11328048June 9, 2020
ELECTRICAL SYSTEM, SEAT BELTS
PASSENGER SEATBELT LOCKS UP UNNECESSARILY. THE SEATBELT LOCKS UP ON THE PASSENGER WITHOUT BEING ENGAGED BY ANY OTHER SOURCE OR ACTION. ENTIRE VEHICLE SHUTS OFF WHILE DRIVING... NO ELECTRICAL, POWER STEERING, ACCELERATOR N ETC. ALL THE INTERIOR LIGHTS FLICKER AND FLASH AND THE GAUGE NEEDLES SWING BACK AND FORTH FROM MINIMUM TO MAXIMUM POSITIONS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11326195May 27, 2020
ENGINE
MISFIRE ON COLD STARTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11321559April 19, 2020
ENGINE, FUEL/PROPULSION SYSTEM
THE ENGINE STARTED TO SHAKE AND WOULD ACT LIKE IT WOULDN'T TURN OVER , THEN IT BROKE DOWN ON US ON A ROAD TRIP , GOT IT TOWED AND FIXED BUT THE SAME PROBLEM HAPPEN AGAIN COUPLE MONTHS AFTER OF GETTING IT FIXED , AND NOW IT'S LEAKING OR SMELLING LIKE GASOLINE LEAKING INTO THE CABIN OF THE CAR THROUGH THE AIR VENTS AND WHEN YOU LIFT THE HOOD. EACH TIME WE NOTICED THE PROBLEM WE WERE DRIVING THE VEHICLE BUT IMMEDIATELY STOPPED ONCE WE NOTICE THE SMELL OF GAS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11291131December 24, 2019
AIR BAGS, ELECTRICAL SYSTEM, STEERING
AIRBAG ERROR LIGHT ON, CLICKING SOUND WHEN TURNING STEERING WHEEL, HORN STOPPED WORKING, BUTTONS ON RIGHT SIDE OF STEERING WHEEL STOPPED WORKING, DISPLAY STUCK ON BLUETOOTH PHONE CONNECTION
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11290352December 20, 2019
AIR BAGS, ELECTRICAL SYSTEM
WHILE SLOWLY TURNING LEFT TO PARK AT A GAS STATION I HEARD A "SNAP" AND FOUND THAT MY AIRBAG LIGHT CAME ON AND NONE OF THE CONTROLS ON MY STEERING WHEEL WERE WORKING. AFTERWARDS I NOTICED A CONSISTENT CLICKING NOISE WHENEVER I WOULD TURN THE WHEEL. AFTER RESEARCHING I AM CONFIDENT THAT THIS IS AN ISSUE WITH THE RIBBON WIRE LEADING DOWN THE STEERING COLUMN FROM THE CLOCK SPRING. MANY OTHER VOLKSWAGEN MODELS ARE HAVING THE SAME ISSUE AND RECALLED FOR THIS PROBLEM. MINE HAS NOT YET BEEN RECALLED AND THIS IS A SAFETY ISSUE. THIS IS A 2015 MODEL THAT I PURCHASED IN MARCH OF 2018 AND THE ISSUE OCCURRED 6 MONTHS AFTER I PURCHASED THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11278883November 8, 2019
AIR BAGS
MY CAR ACCIDENTALLY REAR-ENDED ANOTHER CAR, AND NONE OF THE AIRBAGS DEPLOYED. MY MAKE, MODEL, AND YEAR CAR IS SUBJECT TO A RECALL FOR AIRBAGS NOT DEPLOYING; HOWEVER, MY VIN IS NOT INCLUDED IN THE RECALL. DURING THE COLLISION, MY BODY HIT THE STEERING WHEEL AND/OR SEAT BELT (WHICH LOCKED) AND I FRACTURED MY STERNUM IN THE ACCIDENT. I WAS DRIVING 20-25 MPH IN A STRAIGHT LINE ON A CITY STREET JUST BEFORE THE COLLISION. I'M NOT SURE WHAT SPEED THE CAR WAS GOING AT IMPACT, AS I HAD ENGAGED THE BRAKES. IT SEEMS LIKE THE DRIVER FRONT AIRBAG SHOULD HAVE DEPLOYED. THE CAR HOOD, FRONT BUMPER, AND DRIVER SIDE FENDER WERE ALL DAMAGED; THERE ALSO IS MECHANICAL DAMAGE THAT IS STILL BEING ASSESSED.
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0
#11271290October 27, 2019
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
MY CAR WAS PARKED IN A PUBLIC AREA AND CAUGHT FIRE AFTER I GOT OUT OF IT ON A CITY STREET
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11267220October 9, 2019
AIR BAGS, STEERING, UNKNOWN OR OTHER
STEERING WHEEL HAS CONTROLS THAT NO LONGER FUNCTION, THE HORN IS NON-FUNCTIONING AND CAN NOT BE USED TO ALERT A CAR WHEN DANGER IS EMINENT, SUCH AS BACKING UP WITH BYPASSING CARS, CARS IMPROPERLY CHANGING LANES OR DRIFTING INTO LANE, ALSO THE AIRBAG WARNING LIGHT IS ON AND THE CAR DISPLAYS ERROR AIRBAG MESSAGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11256508September 18, 2019
AIR BAGS
MY AIR BAG ERROR LIGHT CAME ON AT ABOUT 138,000 MILES WHILE MY CAR WAS IN MOTION, IN THE MIDDLE OF MAKING A LEFT TURN FROM A CITY STREET ONTO A SIDE STREET. THE HORN AND OTHER CONTROLS ON THE STEERING WHEEL DO NOT WORK NOW. THIS IS A KNOWN PROBLEM THAT CAUSED THE COMPANY TO EXTEND A WARRANTY THAT ENDED AT 120,000 RATHER THAN ISSUING A RECALL. MY DRIVER'S SIDE AIRBAG NO LONGER WORKS AND MY HORN NO LONGER WORKS, BOTH ARE SAFETY ISSUES. THE COMPANY ACKNOWLEDGED THIS IS A KNOWN ISSUE WITH THIS MODEL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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