Volkswagen Tiguan Complaints (2012)

153 consumer complaints on file.

#11450588February 5, 2022
ENGINE
At 77k miles the engine's timing chain jumped a tooth or two at startup. This seems to have destroyed the engine. Prior to that: no problems. My DTC scanner said the cam timing was off. VW wanted $25k to fix it after having it towed in. It sounded like rocks in a coffee can. It had just come from Chicago to visit and my son was stranded. I had to put him on a train home. I now am putting in a used engine for $9500 & it is going to take several weeks. When I looked on the internet I see this has been described as "a ticking time bomb". (REF Jalopnik.com). There was a class action law suit, but I guess --- since we had not had an issue--- redress was over. Still... 77k miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11442950December 7, 2021
STEERING
unexpectedly power steering stop working, second it happened
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437321October 19, 2021
UNKNOWN OR OTHER
Our daughter's veh. has mold in the rt front & rt rear seat flooring. The inside of the windshield has water to the point that it is very hard to see out of it at night and the pano. glass roof also has water inside of the suv as well. We have taken the veh. to (2) glass shops & a body shop & they are saying this is a safety & defect issue with this model. We researched on this & there are thousand of consumers who have the same complaints & concerns about the mold that this has caused & also many cases electrical issues inside this model suv. no matter what year same issues. We also know of a relative same thing same model & leakage as well and luckily hers so far no mold as of yet. Our daughter cannot use this suv due to the mold & is forced to use another veh. to get to college. We have video and photos showing the water in the veh & inside the rt windows during the night & day time. We have tried getting this resolved & have done all we could in so far as also going to the dealership but they did not want to hear it nor their VW "Care" dept. as well they just stated to contact NHTSA as our veh. could be included as again there are numerous complaints on this issue. Please let us know what is needed from us to investigate this. I can be reached at [XXX] or email us at [XXX]. ***Thank you so very much for any assistance you can provide us on this.*** Sincerely concerned parent INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11417593May 18, 2021
STEERING
Power steering malfunction, it’s a serious safety concern reason why being there is no indication or warning of steering problem. Before The steering stop working. Went online to see if there is a recall and there was none. Seen a lot of report on the same situation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11396125February 13, 2021
FUEL/PROPULSION SYSTEM
AFTER I TURN THE CAR OFF, THE FUEL HOSE CONNECTED TO THE HIGH PRESSURE FUEL PUMPS DOESN'T POPS OFF AND GASOLINE LEAKS ALL OVER MY ENGINE. THIS STARTED HAPPENS REPEATEDLY NOW. WHEN I GET INTO MY CAR, IT IS FILLED WITH THE SMELL OF THE GASOLINE THAT IS LEAKING BECAUSE THE HOSE DOESN'T STAY ON THE FUEL PUMP. I HAVE TO POP OPEN MY HOOD AND SLIDE THE HOSE ONTO THE FUEL PUMP BEFORE I START DRIVING. I'VE TRIED USING DIFFERENT BRACKETS TO KEEP THE HOSE TIGHT ON THE FUEL PUMP, HOWEVER, THE HOSE KEEPS ON FALLING OFF. I'M NOT SURE WHAT ELSE I CAN DO, AND I CAN'T IMAGINE HOW DANGEROUS IT IS THAT THERE ARE POOLS OF GASOLINE SITTING AROUND MY ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11377561December 2, 2020
ELECTRICAL SYSTEM
WATER IS LEAKING FROM THE SUNROOM ON THE PASSENGER FRONT SIDE WHEN IT RAINS. I AM CONCERNED BECAUSE IT IS SOAKING THE AREA AROUND THE ELECTRONICS, AND HAS FLOODED THE FOOTWELLS OF THE FRONT AND REAR PASSENGER SIDE OF THE VEHICLE. IN ADDITION, NOW THE RIGHT SIDE OF THE HVAC SYSTEM IS NOT FUNCTIONING PROPERLY AND I CANNOT DE-FOG THE ENTIRE RIGHT SIDE OF THE WINDSHIELD WHILE DRIVING. THERE IS ALSO SIGNIFICANT MOLD BUILD UP FROM THE DAMP AREAS, AND IT DOESN'T SEEM LIKE A GOOD IDEA TO BREATHE THAT IN. WATER DRIPS AND SOAKS THE RIGHT SIDE OF THE VEHICLE WHEN STATIONARY OR IN MOTION IN THE RAIN. LEAK HAS BEEN GETTING PROGRESSIVELY WORSE OVER THE LAST SEVERAL MONTHS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11377174November 30, 2020
STEERING
TL* THE CONTACT OWNS A 2012 VOLKSWAGEN TIGUAN. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE POWER STEERING FAILED TO OPERATE AS NEEDED. THE ELECTRONIC POWER STEERING SYMBOL APPEARED ON THE INSTRUMENT PANEL. THE CONTACT HAD TAKEN THE VEHICLE TO AN INDEPENDENT MECHANIC ON SEVERAL DIFFERENT OCCASIONS WHERE THE RACK AND PINION, STEERING ANGLE SENSOR, CLOCKSPRING, AND THE POWER STEERING CONTROL MODULE WERE ALL REPLACED. THE COMPUTER SOFTWARE IN THE VEHICLE WAS ALSO UPDATE HOWEVER, THE FAILURE PERSISTED SHORTLY AFTER EACH REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND OFFERED NO ASSISTANCE. THE VEHICLE HAD YET TO BE REPAIRED. THE FAILURE MILEAGE WAS 91,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11353913September 9, 2020
VISIBILITY/WIPER
FAULTY AND FAILING DRAINS IN ALL 4 CORNERS OF PANORAMIC SUN ROOF HAVE CAUSED EXTENSIVE WATER DAMAGE ON PILLARS, HEADLINER, CARPET, PAD AND SEATS IN FRONT AND BACK SEAT, PASSENGER AND DRIVER SIDE OF CAR. MOISTURE INSIDE OF CABIN CREATES FOGGED WINDSHIELD AND UNKNOWN POTENTIAL ELECTRICAL DAMAGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11340966July 22, 2020
ELECTRICAL SYSTEM
WE ALREADY HAD A PRIOR COMPLAINT IN ABOUT THE MANUFACTURERS DEFECT OF THE DRAINAGE SYSTEM IN THIS VEHICLE ODI# 412775589 REF# 238025. WE SAID IT WAS AFFECTING THE ELECTRICAL COMPONENTS IN THE CAR. TODAY WE HAD TO REPLACE THE IGNITION STARTER BUTTON DUE TO THE CONDENSATION. WE HAVE ALSO CONTACTED VOLKSWAGON PRIOR TO THIS, BUT THEY JUST IGNORE THE ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11340620July 21, 2020
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
I'VE ONLY OWNED THE VW TIGUAN 2012 FOR 6 MONTHS, JANUARY 2020 AND THE VEHICLE ENGINE SHUTS OFF, ALL POWER LOST AND HAS TO BE RESTARTED. THIS HAS HAPPENED MORE THAN 8 TIMES IN THE PAST 6 MONTHS, 2 TIMES IN THE PAST WEEK, IT SHUT OFF WHILE DRIVING ON THE HIGHWAY AND YESTERDAY JULY 20,2020 WHILE DRIVING THROUGH AN INTERSECTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11330749June 25, 2020
ENGINE
GRADUAL COOLANT LEAK WITH DEALERSHIP KNOWLEDGE UPON SALE OF THE CAR (44,000 MILES). REFILL OVERFLOW EVERY 8 TO 10 MONTHS. LEAK UNKNOWN. HAD TO INCREASE REFILLING GRADUALLY OVER TIME, THOUGHT IT WAS DUE TO USE FROM WORK IN 2016. INCREASED TO ONCE EVERY FEW MONTHS 2017. FILL EVERY WEEK OR TWO FROM 2018 TO 2019....DAILY SINCE LATE 2019 TO NOW. ENGINE DOES NOT OVER HEAT. REFILLING OVER FLOW COOLANT TANK EVERY TIME I NEED TO DRIVE THE CAR. I HAVE TO TURN ON THE CAR, POP THE HOOD, AND SEE HOW MUCH IT GOES BELOW THE MINIMUM LINE. THEN FILL TO MAXIMUM. DAILY REFILL STARTED AROUND OCTOBER 2019. RECEIVED TRANSMISSION FLUSH AND FUEL INDUCTION SERVICE. MECHANIC SAID I NEED A WATER PUMP AND RADIATOR. HE THOUGHT THE RECALL WOULD COVER MY CAR BUT SAID MY VIN WASN'T SHOWING A DEFECT. I'M NOT SURE WHY IT'S NOT. DEALERSHIP KNEW ABOUT THE LEAK UPON THE SALE OF THE CAR. HELP!! I HAD NO IDEA THE LEAK WAS GOING TO GET WORSE. THE DEALERSHIP MADE IT SOUND LIKE SOMETHING MINOR I JUST HAD TO DEAL WITH. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11325073May 18, 2020
ENGINE
THE VEHICLE CHECKS ENGINE AND OIL LIGHT OFTEN APPEAR IN THE PANEL, EVEN AFTER CHANGE THE OIL AND THE CAR SHOW NO LEAKING. THE OIL WAS CHANGED ALWAYS BY VW, WHO NEVER DETECTED ANY PROBLEM, EVEN WHEN THE PAPER THEY GAVE TO US SAYS, 'OUR TECHNICIAN HAS INSPECTED YOUR VEHICLE'. WE LEFT THE CAR IN VW SERVICE WE RECEIVED THE DIAGNOSTIC: "REPLACE TIMING CHAIN AND TURBO." BY THE WAY, THIS IS THE THIRD TIME THEY REPLACE THE TURBO: ORIGINAL ONE, AND 2 REPLACEMENT. AFTER THEY CHANGE THE TURBO, THEY DISCOVERED A NEW PROBLEM WITH CAMSHAFT. OUR CAR HAS THE MPP COVERAGE, THE LAST OWNER HAS TOO. ALL THE REPAIR AND OIL CHANGE NEVER BE MADE BY OUTSIDE OF VW. THIS COST TO OUR COVERAGE AND FOR US A LOT OF MONEY AND WE SPEND A LOT OF TIME WITHOUT THE CAR. WE WOULD DO LIKE AN ANSWER FROM VW ABOUT THIS SITUATION BECAUSE THE CAR STILL HAS A PROBLEM WITH VIBRATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11323898May 8, 2020
AIR BAGS, ELECTRONIC STABILITY CONTROL (ESC)
THE INSTRUMENT PANEL DISPLAYS FAULT: ABS/STABILIZATION CONTROL. TIRE PRESSURE ERROR AND AIRBAG ERROR WHEN DRIVING AND CAR BEGIN TO SLOW DOWN WHILE I WAS DRIVING DOWN A CITY HIGHWAY AT 60 MPH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11323498May 6, 2020
AIR BAGS
MY AIRBAG LIGHTS ARE ON. BOTH ON THE DASHBOARD AND ON THE SCREEN. IT SAYS AIRBAGS: ERROR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11322966May 1, 2020
UNKNOWN OR OTHER
I WOKE UP AND THERE WAS WATER ON THE ON THE RIGHT PASSENGERS' SIDE FLOOR. YET IT HASN'T RAINED IN ALMOST A MONTH. I DON'T KNOW HOW IT WAS THERE BUT MADE THE DISCOVERY AFTER CARRYING A PASSENGER AT THE FRONT AND BACK SEAT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11321359April 16, 2020
ELECTRICAL SYSTEM, ENGINE
MY CAR ONLY HAS 50K MILES ON IT. THE COOLANT LIGHT COMES ON EVERY MONTH OR SO. WHEN I CHECK THE COOLANT THE LEVER IS SEVERELY LOW. THERE MUST BE A PROBLEM WITH A DEFECTIVE PART ON THE VW TIGUAN WHY THIS IS HAPPENING. CAN SOMEONE EXPLAIN THE ISSUE HERE? THANKS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11299503January 15, 2020
POWER TRAIN
I HAVE VW TIGUAN, 2012 MANUAL TRANSMISSION. IT APPEARS THAT WHEN THE CAR IS COLD, ESPECIALLY DURING COLD WEATHER, THE ACCELERATION OF THE CAR IS INCONSISTENT. TOOK TO DEALER TO TAKE A LOOK BUT THEY DIDN'T FIND ANYTHING. THE ISSUE APPEARS TO AFFECT MULTIPLE OWNERS AND MULTIPLE TIGUAN MODELS, AS SEEN HERE IN THIS FORUM DISCUSSION: HTTPS://FORUMS.VWVORTEX.COM/SHOWTHREAD.PHP?9237567-VERY-DELAYED-ACCELERATION-NO-FIX
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11292323December 31, 2019
ENGINE
THE WATER PUMP HAS BEEN CRACKED, LEAKING THE COOLANT. THE CAR ENGINE WAS OVERHEATED BUT DIDN'T LEAD TO ACCIDENTS IN MY CASE. VW GROUP IS PRODUCING THE WATER PUMP OUT OF PLASTIC, WHICH EVENTUALLY CRACKS FOR MANY OF VW AND AUDI CAR OWNERS, AND COULD LEAD TO THE ROAD ACCIDENT INDIRECTLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281310November 20, 2019
VISIBILITY/WIPER, UNKNOWN OR OTHER
AFTER RAIN DRIVERS SIDE FRONT & REAR CARPET IS SOAKED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11277589November 1, 2019
ELECTRICAL SYSTEM, VISIBILITY:SUN/MOON ROOF ASSEMBLY
TL* THE CONTACT OWNS A 2012 VOLKSWAGEN TIGUAN. THE CONTACT STATED THAT THE PANORAMIC SUN ROOF WAS DEFECTIVE AND CAUSED WATER TO LEAK INTO THE VEHICLE. AS A RESULT, CERTAIN ELECTRICAL COMPONENTS WERE AFFECTED, SUCH AS THE GEAR LIGHTS AND VANITY LIGHTS. ALSO, THE PUSH START ENGINE BUTTON WAS DEFECTIVE. THE CONTACT HAD TO PUSH THE BUTTON SEVERAL TIMES BEFORE THE VEHICLE WOULD START. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES AND PROVIDED CASE NUMBER: [XXX]. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS LESS THAN 50,000. *DT *TR CONSUMER STATED CAR IS DEVELOPING MOLD INSIDE WHERE IT IS LEAKING.*DT CONSUMER ALSO STATED AIRBAG GOES ON AND OFF, BUT FOR NOW DUE TO CONDENSATION IT IS STAYING ON.*DT ('PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).')*JB*JB THE CONTACT STATED THE VEHICLE SHUT OFF WHILE DRIVING AND WOULDNT STOP, WHICH RESULTED IN AN ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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