Volkswagen Passat Complaints (2015)

244 consumer complaints on file.

#11255513September 14, 2019
ENGINE, FUEL/PROPULSION SYSTEM
CAR LOST POWER WHILE DRIVING. ALMOST CAUSED CRASH, AS I WAS ACCELERATING AND SUDDEN LOSS OF POWER WITH CARS COMING. CAR WOULD NOT REV OVER 2K RPM, AND TOOK ABOUT 2 MINUTES TO GET TO 45MPH. DEALER DIAGNOSED CAR AND SAID HIGH PRESSURE FUEL PUMP WAS BAD. THEY CHANGED THAT, FUEL FILTER, AND CLEANED DIESEL TANK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11245508August 21, 2019
AIR BAGS
TAKATA RECALL I RECEIVED A TAKATA RECALL NOTICE RECENTLY FOR MY 2015 VW PASSAT. I AM CURRENTLY A DOD CIVILIAN WORKING AND LIVING IN GERMANY. WHEN I MOVED HERE 2 YEARS AGO FOR MY JOB I SHIPPED MY CAR WHICH DID NOT HAVE A RECALL PLACED ON IT AT THE TIME. WHEN I RECEIVED THE NOTICE I CONTACTED VW CUSTOMER CARE FOR ASSISTANCE. DUE TO MY LOCATION THEY REFERRED ME TO THE OVERSEAS MILITARY CARS SERVICE (OMCS) FOR FURTHER ASSISTANCE IN COORDINATING RECALL REPAIRS WITH VW DEALERS IN GERMANY. I DID SO, HOWEVER WAS INFORMED BY THE OMCS REP THAT THE RECALL WAS ONLY APPLICABLE IN THE US AND THAT THE REQUIRED PARTS AND TOOLS TO COMPLETE THE RECALL IS NOT AVAILABLE OVERSEAS FOR THE RECALL TO BE COMPLETED BY LOCAL VW DEALERS (SEE ATTACHED PHOTO OF EMAIL). SHE SAID OMCS HAS ALERTED VW OF THIS ISSUE BUT RECEIVED NO RESPONSE. SHE SAID THERE WAS NOTHING OMCS COULD DO AND I NEEDED TO DIRECT ALL OF MY QUESTIONS TO THE MANUFACTURER. I CONTACTED VW AGAIN AND EXPLAINED THE SITUATION, BUT RECEIVED A RESPONSE THAT THERE WAS NOTHING THEY COULD DO AND I NEEDED TO DIRECT ALL FURTHER QUESTIONS AND REQUEST FOR ASSISTANCE TO OMCS (SEE ATTACHED EMAIL). I HAVE CONTACTED BOTH AGENCIES REPEATEDLY AND REQUESTED TO SPEAK TO SUPERVISORS, BUT HAVE NOT BEEN GIVEN AN OPPORTUNITY AND CONTINUE TO BE REFERRRED TO THE OTHER. IN THE MEAN TIME, I AM DRIVING A CAR WITH A SIGNIFICANT SAFETY HAZARD AND IF/WHEN IT IS TIME TO MOVE BACK TO THE STATES, I WILL NOT BE ABLE TO SHIP THIS CAR WITH OUTSTANDING RECALLS. I DO NOT KNOW WHO I CAN GO TO FOR ASSISTANCE AT THIS TIME AS BOTH VW AND THE OVERSEAS AGENCY THEY REFER ME TO ARE DENYING RESPONSIBILITY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11242406August 7, 2019
AIR BAGS
TAKATA RECALL. I TRIED TO DO FACTORY RECALL AIRBAG, BUT MY AIRBAG MODULE IS NOT WORKING. THE DEALER DOESN'T/CANNOT DO ANYTHING ABOUT IT. AIRBAG INDICATOR SOMETIMES BLINKS AND SOMETIMES DOESN’T. MY VOLKSWAGEN PASSAT IS 2015.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11241822August 5, 2019
ENGINE
TL* THE CONTACT OWNS A 2015 VOLKSWAGEN PASSAT. THE CONTACT STATED THAT THE VEHICLE DECELERATED ON ITS OWN. ON ANOTHER OCCASION, WHILE ATTEMPTING TO ACCELERATE FROM A RED LIGHT, THE FRONT TIRES SPUN AND THE VEHICLE DID NOT MOVE. THE BODY OF THE VEHICLE SHOOK. AFTER A WHILE, THE CONTACT WAS ABLE TO DRIVE HOME SAFELY. THE CONTACT STATED THAT THE TRACTION AND CHECK ENGINE WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT SPARK PLUGS #2 AND #3 MISFIRED. THE VEHICLE WAS ALSO DRIVEN TO AN AUTO REPAIR SHOP, BUT WAS NOT REPAIRED. THE MANUFACTURER AND DEALER WERE NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 64,583.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11241319August 2, 2019
AIR BAGS, EXTERIOR LIGHTING
FRONTAL AIRBAG INFLATOR NOT REPLACE BEFORE OR AFTER PURCHASE OF VEHICLE. HORIZONTAL ADJUSTMENT FOR HEADLIGHTS NOT ADDRESSED BEFORE OR AFTER PURCHASE OF VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11233068July 18, 2019
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2015 VOLKSWAGEN PASSAT. THE CONTACT STATED THAT HE WAS UNABLE TO INSERT THE KEY INTO THE IGNITION SWITCH. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO REFERRED THE CONTACT TO THE DEALER. THE VEHICLE WAS TAKEN TO VOLKSWAGEN OF NEW PORT RICHEY (4719 US-19, NEW PORT RICHEY, FL 34652) WHERE IT WAS DIAGNOSED THAT THE IGNITION SWITCH NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 55,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11230499July 9, 2019
SUSPENSION:REAR, SUSPENSION
TL* THE CONTACT OWNS A 2015 VOLKSWAGEN PASSAT. WHILE DRIVING APPROXIMATELY 35 MPH, THE CONTACT HEARD A LOT OF UNUSUAL NOISES COMING FROM THE REAR OF THE VEHICLE WITHOUT WARNING. THE CONTACT STATED THAT THE VEHICLE WAS LEANING TOWARDS THE DRIVER'S SIDE. THE VEHICLE WAS TAKEN TO FOX VALLEY VOLKSWAGEN SCHAUMBURG (847-839-8101, LOCATED AT 1000 EAST GOLF ROAD, SCHAUMBURG, IL 60173) WHERE IT WAS DIAGNOSED THAT THE REAR COIL SPRING WAS FRACTURED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 17,000. *TR*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11229730July 6, 2019
SUSPENSION
I RECENTLY FACED AN ISSUE WITH MY VOLKSWAGEN PASSAT 2015 WITH THE SUSPENSIONS MAKING CLANKING NOISE. I HAD IT CHECKED WITH THE DEALERSHIP AND THE ISSUE TURNED OUT TO BE BROKEN COIL SPRINGS ON THE REAR LEFT SIDE. I HAVE OWN THIS CAR FOR THREE AND A HALF YEARS, BUT ONLY HAVE 16K MILES ON IT. I RARELY DRIVE IN SNOW AS I WORK FROM HOME. A LITTLE EXPOSURE TO SNOW HAVE CAUSED THE COIL SPRINGS TO WEAR OUT. I HAVE HEARD OF RECALLS FROM NISSAN AND HONDA IN THE PAST REGARDING A SIMILAR ISSUE WITH COIL SPRINGS. I'M SURE OTHER VOLKSWAGEN OWNERS ARE FACING THE SAME THING AS I HEARD THE SERVICE AGENT WHISPERING THAT THIS HAPPENS WITH MOST OF THE VOLKSWAGEN CARS AND HE'S SURPRISED THERE HASN'T BEEN A RECALL FOR IT YET. AS I'M MERELY OVER THE BUMPER WARRANTY, I HAD TO PAY $800 OUT OF POCKET TO REPLACE THE SPRINGS. I WISH VOLKSWAGEN MADE MORE RELIABLE CARS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11229000July 2, 2019
ELECTRICAL SYSTEM
CAR WAS OFF AND PARKED. CAN'T GET KEY INTO IGNITION. STEERING WHEEL IS LOCKED IGNITION LOCK CYLINDER. IGNITION ISSUES SEEM TO BE COMMON IN VW'S
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11229079July 2, 2019
ENGINE
I DON'T DRIVE MY CAR OFTEN AS I WORK FROM HOME AND TRAVEL OUT OF TOWN ALL THE TIME. I ONLY HAVE 16K MILES ON MY CAR DESPITE OF OWNING IT FOR 3 AND A HALF YEARS. RECENTLY, THE CHECK ENGINE SIGN SHOWED UP ON THE DASHBOARD. THE ISSUE CAME OUT TO BE WITH THE FAILED BANK 1 OXYGEN SENSOR 1. IT'S PRETTY RARE FOR A CAR WITH LESS MILEAGE TO HAVE SUCH ISSUES. AS I'M OVER THE THREE YEAR MARK, THE FIX WAS NOT COVERED UNDER WARRANTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11220986June 18, 2019
AIR BAGS, ELECTRICAL SYSTEM, STEERING
UPDATE JUNE 2019 - NOW MY CAR HAS 53,000 MILES. MY REPLACED CLOCK SPRING HAS FAILED AGAIN. NO HORN, OR STEERING WHEEL CONTROLS AND THE AIRBAG LIGHT IS ON. THIS IS 8 MONTHS/10 MILES AFTER I HAD IT REPLACED. THIS IS A SAFETY ISSUE. I AM REQUESTING THAT DOT NHTSA INVESTIGATE A SAFETY ISSUE WITH CLOCK SPRING PART ON MY 2015 VW PASSAT, WHICH CONTROLS BOTH THE AIR BAGS AND THE HORN. I PURCHASED THE CAR NEW IN SEPT 2015. I STARTED MY CAR WITH 42,500 MILES AND THE AIRBAG LIGHT CAME ON AND STAYED ON. THE VEHICLE WAS STATIONARY IN A FLAT PARKING LOT THE FIRST TIME I NOTICED THE AIR BAG LIGHT. WHEN I DROVE THE VEHICLE AND TURNED THE STEERING WHEEL THERE WERE CLICKING NOISES COMING FROM THE STEERING WHEEL AREA. WHEN I GOT HOME, I GOOGLED A COUPLE POSSIBLE CAUSES AND SCHEDULED THE VEHICLE IN TO A MECHANIC. BEFORE I COULD GET VEHICLE IN FOR SERVICE, THE HORN AND OTHER STEERING WHEEL CONTROLS WENT OUT. I WAS LEFT WITHOUT AIRBAGS AND A HORN ON A VEHICLE THAT I DRIVE DAILY. THE MECHANIC DETERMINED THAT THE CLOCK SPRING NEEDS TO BE REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11210306May 28, 2019
SUSPENSION
ON THE WAY TO THE AIRPORT PULLING OUT INTO TRAFFICS. I HEARD A POUND NOICE AND MY WHOLE CAR VIBRATED. IT WAS LIKE A STING LOUD AND TENSION FILLED. WHEN WE CAME BACK TO HAVE IT LOOKED AT AND MY DEALERSHIP THEY SAY IT'S A COIL SPRING. IVE FOUND RECALLS ON THE VW 2015-2019 BUT NOT THE PASSAT. WELL. THE PASSAT HAS THE PROBLEM TOO PLEASE LOOK INTO TO THIS. VERY DISCONCERTING. I FEEL IT IS THE SAME PROBLEM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11209412May 23, 2019
AIR BAGS
I AM NEEDING ASSISTANCE WITH MY VEHICLE, I AM CURRENTLY STATION IN GERMANY AND THERE IS NOT A DEALERSHIP THAT CAN REPLACE THE AIRBAG. MY CONCERN IS THAT IF SOMETHING HAPPENS WHILE MY WIFE AND FAMILY IS IN THE CAR AND THERE IS A MALFUNCTION WITH THE AIRBAG, IT COULD CAUSE SERIOUS INJURY, IS THERE A SOLUTION TO THIS ISSUE FOR PERSONNEL STATIONED OVERSEAS NOT ABLE TO RESOLVE THIS ISSUE?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11205244May 2, 2019
SUSPENSION
TL* THE CONTACT OWNS A 2015 VOLKSWAGEN PASSAT. WHILE DRIVING 35 MPH, AN ABNORMAL NOISE WAS HEARD FROM THE REAR OF THE VEHICLE WITHOUT WARNING. THE VEHICLE WAS TAKEN TO MAGUIRE VOLKSWAGEN OF ITHICA (LOCATED AT 370 ELMIRA RD, ITHACA, NY 14850, (607) 257-1515) WHERE IT WAS DIAGNOSED THAT THE REAR PASSENGER SIDE COIL SPRING FRACTURED AND NEEDED TO BE REPLACED. THE CONTACT WAS ALSO INFORMED THAT THE COIL SPRINGS INSTALLED ON THE VEHICLE WERE NOT MADE TO SUPPORT THE WEIGHT OF THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 68,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11203019April 22, 2019
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
I EXPERIENCED THE SAME ISSUE THAT THE 2012-2013 MODEL PASSATS EXPERIENCED IN THAT THE LOW BEAM DIED MULTIPLE TIMES. I HAD TO REPLACE THE HEADLIGHT HOUSING ON THE PASSENGER THREE TIMES AFTER THE ORIGINAL OWNER REPLACED IT ONCE. I TOOK IT TO A VOLKSWAGEN DEALERSHIP AND THEY FINALLY FIGURED OUT THE ROOT OF THE PROBLEM. THE APPLIED THE SAME FIX THAT WAS PART OF A 2012-2013 MODEL RECALL AND GOT THE HEADLIGHT WORKING PROPERLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11196191April 15, 2019
UNKNOWN OR OTHER
PUSH TO START ENGINE FAILING TO START CAR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11196210April 15, 2019
STRUCTURE:BODY, FUEL/PROPULSION SYSTEM
FUEL FILLER DOOR OPENS INTERMITTENTLY. NOT GOOD WHEN ATTEMPTING TO FILL CAR WITH GAS, AND THE DOOR WON'T OPEN. THERE IS NO MANUAL RELEASE FOR THIS, AND YOU WOULD HAVE TO BREAK PARTS TO GET TO THE FUEL FILLER CAP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11195264April 9, 2019
ENGINE
TIMING CHAIN SKIPPED. 82,000 MILES ON THE CAR. WHEN IT WAS STATIONARY IT WOULD NOT START.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11192548March 30, 2019
AIR BAGS
I SAW THE RECALL ON THIS WEBSITE EARLIER THIS YEAR SO I MADE AN APPOINTMENT WITH MY LOCAL VOLKSWAGEN DEALERSHIP. WHEN I ARRIVED, THE SERVICE MANAGER SAID THEY DID NOT HAVE THE PARTS. I ASKED IF THERE WAS A LOANER VEHICLE BECAUSE I DRIVE 100 MILES PER DAY TO WORK AND I DO NOT FEEL SAFE. THEY JUST LOOKED AT ME AND SAID , 'UH...NO'.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11192664March 30, 2019
AIR BAGS, FUEL/PROPULSION SYSTEM
TOOK CAR IN FOR RECALL ON AIR BAGS DROVE HOME 3 MINUTES FROM DEALER.NEXT MORNING CAR DIES OUT IN THE MIDDLE OF BUSY INTERSECTION AND WILL NOT RESTART NEARLY CAUSING AN ACCIDENT 3 BLOCKS FROM HOME. DEALER SAYS THEY DID NOTHING TO ENGINE. AND WOULD CHARGE ME 175.00 TO DIAGNOSE . VW HAD THIS PROBLEM WITH EARLIER YEAR PASSAT VEHICLES WHEN POWER WAS INTERRUPTED AND WOULD CAUSE FUEL PUMP FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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