Volkswagen Passat Complaints (2013)

749 consumer complaints on file.

#10994376June 12, 2017
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
STALLING, SPUTTERING ERRATICALLY. IT SPUTTERS, BUMPS AND MAY STALL. WHEN IT STALLS IT IS NECESSARY TO TURN IGNITION COMPLETELY OFF AND START AGAIN IN PARK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10994104June 9, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (WALLACE AUTOMOTIVE VOLKSWAGEN IN STUART, FLORIDA) CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT. ...UPDATED 07/11/17 *BF THE CONSUMER STATED 07/12/2017*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10993262June 5, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE REPAIR. THE CONTACT REACHED OUT TO THE DEALER (VOLKSWAGEN IN LYNBROOK). THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10992828June 2, 2017
AIR BAGS, ELECTRICAL SYSTEM, STEERING
TAKATA RECALL - I'M PLACING MYSELF IN DEBT DUE TO THE REPAIRS FOR A CAR THAT ISN'T THAT OLD. I'M HAVING ELECTRICAL PROBLEMS, STEERING WHEEL AND BRAKE ISSUES. THIS COMPANY HAS NUMEROUS ISSUES, RECALLS AND LEGAL ISSUES WITH THEIR CARS. I DIN'T SIGN-UP TO PAY ALL THIS MONEY OUT OF POCKET, AND THE AIRBAG RECALL STILL ISN'T AVAILABLE. THEY WERE SUPPOSED TO FIX THE STEERING WHEEL RECALL, AND NOW MY HORN DOESN'T WORK OR ANY CONTROLS ON THE STEERING UNIT. NOW HOW MUCH MORE MONEY DO I HAVE TO PUT INTO THIS CAR? I'M GOING TO NOTIFY THE BETTER BUSINESS BUREAU. I EXPECT CERTAIN EXPENSES, BUT THIS IS A BIT MUCH AND UNFAIR TO THE CONSUMER TO INCUR MORE DEBT THAN ANTICIPATED. I HAVE OBLIGATIONS AND I HAVE TO BE AT WORK AND CAN'T AFFORD TO BE OFF DUE TO ALL THESE MECHANICAL ISSUES. ESPECIALLY WHEN THE CONSUMER IS PAYING A CAR NOTE AND THE CAR WAS NEVER REPORTED IN AN ACCIDENT. WHAT DO YOU PROPOSE I DO AT THIS POINT?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10992959June 2, 2017
AIR BAGS
I RECEIVED A LETTER NOTIFYING ME OF THE RECALL OVER A YEAR AGO AND STILL THE DEALERSHIP WHERE I SERVICE MY CAR IS UNABLE TO HELP WITH THE RECALL AND THEY SAY THEY HAVE NO DIRECTION AND ARE WAITING FOR FURTHER DETAILS FROM VW IN TERMS OF HOW TO ADDRESS THE RECALL. I HAVE CONTACTED THE DEALERSHIP SEVERAL TIMES AND THEY JUST SAY THEY CAN'T DO ANYTHING ABOUT IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10992685June 1, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10992490May 31, 2017
STEERING: STEERING WHEEL/HANDLE BAR, AIR BAGS
TL* THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. THE CONTACT STATED THAT THE BUTTONS ON THE STEERING WHEEL FAILED AND THE AIR BAG WARNING INDICATOR ILLUMINATED. THE CONTACT TOOK THE VEHICLE TO THE VOLKSWAGEN OF VAN NUYS DEALER WHERE IT WAS DIAGNOSED THAT THE STEERING WHEEL CLOCK SPRING FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 33,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10992577May 31, 2017
AIR BAGS
TAKATA AIRBAG RECALL. RECALL WAS PUT OUT TO BE DONE OVER A YEAR AGO AND THE ISSUE STILL HASNT BEEN RESOLVED. I DO NOT FEEL SAFE DRIVING THIS CAR AND CANT FIGURE OUT WHY THERE STILLISNT A FIX YET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10991742May 26, 2017
AIR BAGS
TAKATA RECALL - VW HAS NOT PERFORMED THE AIRBAG RECALL OF 2/9/2016 - 15 MONTHS & COUNTING IS OUTRAGEOUS. VW CAN PROVIDE NO ESTIMATE ON WHEN THE RECALL CAN BE PERFORMED & REFUSES TO OFFER ANY ALTERNATIVES. UNSAFE & UNACCEPTABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10991005May 22, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER STATED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER DID NOT KNOW WHEN THE PARTS WOULD ARRIVE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10991020May 22, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V078000 (AIR BAGS) AND 15V483000 (AIR BAGS). THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND INFORMED THE CONTACT TO SPEAK WITH HER LOCAL DEALER. THE CONTACT STATED THAT THE DEALER, WORLD VOLKSWAGEN LOCATED ON ROUTE 33 IN NEPTUNE NEW JERSEY, HAD BEEN AVOIDING HER AND INFORMED HER THAT THEY DID NOT HAVE THE AVAILABLE TOOLS. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10991079May 22, 2017
ENGINE, FUEL/PROPULSION SYSTEM
I OWN A 2013 VW PASSAT DIESEL WHICH HAS A BAD NITROGEN OXIDE SENSOR AT 47,300 MILES. I HAVE LEARNED THAT THIS PART IS NOT COVERED UNDER EMISSIONS WARRANTY AND MANY OTHER VW CAR OWNERS HAVE EXPERIENCED FAILURES WITH THIS SAME SENSOR. WITH ALL THE CURRENT EXISTING DIESEL EMISSION PROBLEMS AND FINES, YOU WOULD THINK THAT THIS CRITICAL SENSOR WOULD BE PART OF THE EMISSIONS WARRANTY. MY LOCAL VW DEALER AND THE VW CORPORATION WANTS ME TO PAY OVER $800 TO FIX A CRITICAL EMISSION PROBLEM WHICH IS AN ONGOING ISSUE WITH MANY VW OWNERS. THIS IS A DEFECTIVE PART FOR WHICH THEY HAVE BEEN FINED IN THE PAST (2005). ALL VEHICLES WITH THIS DEFECTIVE NITROGEN OXIDE SENSOR ARE INCREASING THE WORLD POLLUTION. WHY IS THIS SENSOR NOT PART OF A RECALL, NOT PART OF AN EXTENDED EMISSIONS WARRANTY, AND WHY AM I AND MANY OTHER OWNERS STUCK PAYING FOR DEFECTIVE PARTS? UNDER THE EMISSIONS SETTLEMENT PROGRAM, VOLKSWAGEN HAS AGREED TO "PROMOTE ZERO EMISSIONS VEHICLE TECHNOLOGY". SO, WHY IS THERE NOT A RECALL OR WARRANTY ON THE NITROGEN OXIDE SENSOR?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10990688May 20, 2017
AIR BAGS
TAKATA RECALL. I WAS RECEIVED A LETTER IN THE MAIL STATING MY VEHICLE WAS INVOLVED IN THE AIRBAG RECALL. I CONTACTED MY DEALER (CRAIN VW OF FAYETTEVILLE) AND WAS TOLD THAT AT THIS TIME THEY COULD NOT COMPLETE THE AIR BAG RECALL. I CALLED SEVERAL MONTHS LATER AND WAS TOLD THE SAME THING WITH AN ADDED JOKE OF NOT TO BE INVOLVED IN A CRASH. NOW IT IS A YEAR AND 3 MONTHS AND I STILL HAVE NOT RECEIVED A NEW AIR BAG FOR MY VEHICLE AND DO NOT EXPECT TO RECEIVE ONE IN THE NEAR FUTURE FROM WHAT I HAVE SEEN AND READ REGARDING THE RECALL. THIS IS AN UNACCEPTABLE PROBLEM THAT NEEDS TO BE FIXED AS SOON AS POSSIBLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10990593May 19, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE NOTIFICATION IN APRIL OF 2016. THE DEALER STATED THAT THE PART WAS NOT AVAILABLE FOR REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 33,679. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10985716May 15, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PART FOR THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS UNABLE TO CONFIRM WHEN THE PARTS WOULD BE AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10985532May 13, 2017
AIR BAGS, ELECTRICAL SYSTEM
I PURCHASED MY CAR IN 2014. I STARTED HAVING ISSUES WITH THE CAR AS SOON AS I BOUGHT IT. I STARTED HEARING A METAL NOISE AND I TOOK IT 3 TIMES TO THE DEALER AND THEY COULD NOT FIND ANYTHING, THEN I HAD A PROBLEM WITH THE A/C SUPPOSEDLY THEY FIXED. DURING THIS TIME THE CAR WAS STILL UNDER WARRANTY. SINCE 2015 I BEEN RECEIVING BY MAIL A RECALL (SAFETY RECALL 69M9) EVERY TIME I CONTACT THE DEALER THEY ALWAYS SAY THE DON'T HAVE THE AIR BAG IN STOCK. HAS BEEN 2 YEARS SINCE I RECEIVED THE FIRST LETTER AND THEY STILL HAVE NOT RECEIVED THE AIR BAGS, AND FOR THIS REASON THEY HAVE BEEN UNABLE TO SERVICE MY CAR. I FEEL VERY UNSAFE! DRIVING THE CAR LIKE THIS! NOW IN 2017 ANOTHER PROBLEM ARISE, WHEN I AM DRIVING THE CAR SUDDENLY BRAKES / STOPS. ( FEELS LIKE IT IS GOING TO TURNED OFF ON THE MIDDLE OF THE ROAD) THE EPC LIGHT COMES ON. THIS IS THE 4TH TIME IN HAPPENS WHILE DRIVING. FOR EXAMPLE THE FIRST 3 TIMES I WAS DRIVING AT 40 MILES PER HOUR AND THE CAR STARTING SHAKING AND THE SPEED DECREASED DOWN TO 20 MILES, I TRIED TO ACCELERATE AND THE CAR DIDN'T RESPONSE. I HAD TO PULL OVER AND TURN OFF THE CAR. I CAN DEFINITELY TELL IS GETTING WORST! IT HAPPENED AGAIN YESTERDAY AND WAS WORST, I WAS DRIVING AT 30 MILES PER HOUR AND I CAME TO A STOP AS SOON AS I BRAKE , THE EPC LIGHT CAME ON AND THE CAR WILL NOT ACCELERATE. THE CAR BEHIND ME ALMOST HIT ME, I COULD BE DEAD! HOW IS POSSIBLE THAT A 2013 CAR HAS SOME MANY PROBLEMS/?? IS ONLY 4 YEARS OLD AND HAS MORE ISSUES THAN AN OLDER CAR. I DON'T FEEL SAFE DRIVING THIS CAR. IT STOPS SUDDENLY WHILE DRIVING AND IT WON'T ACCELERATE. I HAVE TO PULL OUT TURN OFF THE CAR WAIT AND TURN IT BACK ON. WHAT ABOUT IF I'M DRIVING IN AN EXPRESS WAY?? AND THE CAR STOPS SUDDENLY? SOMEONE WILL CRASH INTO ME! AND WE BOTH COULD DIE!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10984902May 11, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS). THE PARTS WERE UNAVAILABLE FOR THE REPAIR. WHILE DRIVING 70 MPH, THE CONTACT'S VEHICLE WAS STRUCK ON THE FRONT DRIVER SIDE BY ANOTHER VEHICLE TRAVELING AT A HIGH RATE OF SPEED. THE CONTACT'S VEHICLE SPUN AROUND AND LANDED ON THE SIDE OF THE ROAD. THE SEAT BELT RESTRAINED THE CONTACT AND NONE OF THE AIR BAGS DEPLOYED. THE VEHICLE WAS TOWED TO A YARD BY THE INSURANCE COMPANY AND THE MANUFACTURER WAS NOTIFIED. A POLICE REPORT WAS FILED. THE VEHICLE WAS DAMAGED EXTENSIVELY. THE CONTACT SUSTAINED INJURIES TO THE SPINE, NECK, AND BACK, WHICH REQUIRED MEDICAL TREATMENT. THE FAILURE MILEAGE WAS NOT AVAILABLE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10984927May 11, 2017
ENGINE
CAR OVERHEATED ON DRIVE HOME. ONCE ENGINE COOLED I INSPECTED THE COOLANT AND NOTICED THAT IT WAS ORANGE OR RUST COLORED AND MILKY/NOT CLEAR. IT SHOULD BE PINK AND CLEAR. AFTER READING ABOUT VW'S HEATER CORE WARRANTY EXTENSION ON CERTAIN YEARS AND VIN'S I DETERMINED TO HAVE THE SAME ISSUES LISTED. MY HEATER CORE WAS NOT FULLY BLOCKED BUT I DID HAVE DIFFERENCES IN TEMPERATURES FROM THE DRIVERS SIDE AND PASSENGERS SIDE. VW IS NOT REPLACING MY HEATER CORE UNDER WARRANTY BECAUSE MY VIN WASN'T LISTED AS HAVING A PROBLEM. BUT THIS PROBLEM SHOULD BE EXPANDED TO COVER MORE VIN'S AS THE PROBLEM IS STILL OUT THERE. MY CAR HAS 100,600 MILES ON IT AND THERE IS NOT A FLUSH OR COOLANT CHANGE SCHEDULED FOR THE TDI'S.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10984575May 9, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10983666May 5, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. WHILE DRIVING 75 MPH, THE CONTACT'S VEHICLE WAS STRUCK BY ANOTHER VEHICLE ON THE DRIVER'S SIDE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THERE WERE INJURIES SUSTAINED TO THE CONTACT'S NECK, SHOULDERS, AND BACK. MEDICAL ATTENTION WAS REQUIRED. THE VEHICLE WAS TOWED AND WAS NOT DETERMINED WHETHER IT WAS DESTROYED. THE MANUFACTURER WAS NOT MADE AWARE OF THE CRASH. THE FAILURE MILEAGE WAS APPROXIMATELY 83,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0

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