Volkswagen Golf Complaints (2017)

122 consumer complaints on file.

#11184156March 4, 2019
ELECTRICAL SYSTEM, STEERING
TL* THE CONTACT OWNS A 2017 VOLKSWAGEN GOLF SPORTSWAGEN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V464000 (STEERING, ELECTRICAL SYSTEM). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. NAPLETON VOLKSWAGEN OF SANFORD (4175 S ORLANDO DR, SANFORD, FL 32773, (855) 743-7423) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11180563February 17, 2019
FUEL/PROPULSION SYSTEM
EVAP CANISTER FAILED WITH LESS THAN 40,000 MILES ON THE CAR. I FIRST NOTICED WHEN I WAS PUMPING GAS ONE DAY, I OPENED MY TANK AND HEARD A LOUD WOOSH NOISE LIKE PRESSURE HAD BEEN BUILDING UP INSIDE THE GAS TANK. I THEN WENT TO FILL UP MY TANK AND GOT MAYBE $3 WORTH OF GAS IN THE TANK BEFORE THE PUMP SHUT ITSELF OFF LIKE THE TANK WAS FULL THOUGH IT WASN'T. WAS TOLD IT'S NOT COVERED UNDER WARRANTY BY VOLKSWAGEN, AND EVEN THOUGH THE 15-16 GTI HAD RECALLS FOR THE SAME ISSUE THE PROBLEM WAS SUPPOSED TO BE FIXED FOR THE 17 GTI. I EITHER HAVE A LEMON OR THE PROBLEM HAS CARRIED OVER FOR A 3RD STRAIGHT YEAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11180256February 15, 2019
ELECTRICAL SYSTEM, STEERING
TL* THE CONTACT OWNS A 2017 VOLKSWAGEN GOLF. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V464000 (STEERING, ELECTRICAL SYSTEM). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. VOLKSWAGEN OF CHERRY HILL (2261 MARLTON PIKE W, CHERRY HILL, NJ 08002, (888) 486-1840) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *BF *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11176461February 12, 2019
ENGINE, FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2017 VOLKSWAGEN GOLF SPORTSWAGEN. WHILE THE VEHICLE WAS STOPPED WITH THE BRAKE PEDAL DEPRESSED, THE RPMS DECREASED TO ZERO. APPROXIMATELY 4 SECONDS AFTER RELEASING THE BRAKE PEDAL, THE VEHICLE FAILED TO RESPOND AND THEN SUDDENLY LUNGED FORWARD AND ACCELERATED. THE CONTACT INDICATED THAT THE FAILURE WAS INTERMITTENT. THE VEHICLE WAS TAKEN TO JIM ELLIS VOLKSWAGEN (5901 PEACH TREE INDUSTRIAL BLVD, CHAMPLEE, GA) TO BE DIAGNOSED, BUT THE FAILURE COULD NOT BE DUPLICATED. AFTER THE THIRD VISIT TO THE DEALER FOR THE SAME FAILURE, THE DEALER DIAGNOSED THAT THERE WAS ENGINE TIMING FAILURE DUE TO LOW QUALITY FUEL. THE CONTACT WAS INFORMED TO USE PREMIUM FUEL TO RECTIFY THE FAILURE. THE CONTACT INDICATED THAT THE VEHICLE OWNER'S MANUAL INSTRUCTED THEM TO USE REGULAR FUEL ONLY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 14,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11138732October 9, 2018
VISIBILITY:SUN/MOON ROOF ASSEMBLY
2017 VOLKSWAGEN GOLF. CONSUMER WRITES WITH CONCERNS REGARDS SUNROOF EXPLOSION. *AS THE CONSUMER STATED THE MANUFACTURER REFUSES TO REPAIR THE VEHICLE UNDER WARRANTY CLAIMING THERE MUST HAVE BEEN AN IMPACT FROM OUTSIDE. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11124316September 4, 2018
FORWARD COLLISION AVOIDANCE
TL* THE CONTACT OWNS A 2017 VOLKSWAGEN GOLF. THE CONTACT STATED THAT THE FRONT ASSIST WARNING INDICATOR ILLUMINATED AND THE "FRONT ASSIST NOT AVAILABLE" MESSAGE WAS DISPLAYED. THE VEHICLE WAS TAKEN TO LIBERTY VOLKSWAGEN (920 S MILWAUKEE AVE, LIBERTYVILLE, IL 60048, (847) 680-8000) WHERE IT WAS DIAGNOSED THAT THE VEHICLE FAILED TO CONNECT TO THE SERVER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 7,200. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11122026August 24, 2018
UNKNOWN OR OTHER
SHATTERED SUNROOF FOR 2017 VW GOLF GTI. SUNROOF SHATTERED FOLLOWING A LOUD NOISE WITH NO OBVIOUS DIRECT CAUSE. THERE WERE NO VEHICLES AHEAD AND NO OVERHEADS OR BRIDGES IN THE AREA. EVENT TOOK PLACE ON AUGUST 16TH, 2018 ON A SUNNY MORNING (75-80F), AT 45-55MPH. THE ENTIRE SUNROOF CRACKED FOLLOWING THE LOUD NOISE AND SMALL PIECES BEGAN TO SLOWLY FALL ON TOP OF THE SEE-THROUGH FABRIC SUNROOF SHADE THAT WAS CLOSED AT THE TIME OF THE INCIDENT. LARGER PORTIONS OF THE SUNROOF FELL AS THE VEHICLE RETURNED TO A SAFE LOCATION TO REMOVE THE REMAINING GLASS. SHATTERING GLASS POSES A SAFETY CONCERN TO DRIVERS AND PASSENGERS OF THE AFFECTED VEHICLES, IN ADDITION TO NEARBY MOTORISTS THAT COULD GET IMPACTED BY THE GLASS DEBRIS AT HIGHER SPEEDS. THE USE OF LAMINATED GLASS COULD PREVENT THIS SAFETY CONCERN TO MOTORISTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11113145July 23, 2018
SERVICE BRAKES
BRAKES SEIZED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11102380June 18, 2018
AIR BAGS, ELECTRICAL SYSTEM, SEATS
THE SUNROOF LEAKS WATER FROM ALL FOUR COUNTERS INTO THE VEHICLE: HEADLINER, SEATS, CARPET AND DASHBOARD. WARNING SIGNALS/ERRORS MESSAGES: AIR BAG, TRACTION, ENGINE LIGHT. 2500 MILES ON VEHICLE PURCHASED 3/18 NEW. THE VEHICLE WAS PARKED IN A DRIVEWAY DURING A MAJOR RAIN STORM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11083743April 7, 2018
SERVICE BRAKES
JUNE 16,2017 , I PUT THE CAR IN REVERSE AND ATTEMPTED TO LEAVE THE PARKING SPACE. ALL WHEEL BRAKES WERE LOCKED/THE CAR STALLED. 2-3 MINUTES LATER, THEY FREED UP. ON FEB.15,2018 WHILE WAITING IN TRAFFIC ON RT.580 IN DUNEDIN, THEY LOCKED UP AGAIN. 2-3 MINUTES LATER, THEY FREED UP AND I SHUT OFF MY EMERGENCY FLASHERS. MARCH 28 ,2018 , DITTO IN MY DRIVEWAY AFTER JUST BACKING OUT OF THE GARAGE. TWO VW DEALERS ON MAR.22 AND AGAIN ON APRIL 5, THEIR COMPUTERS COULD FIND NO PROBLEMS WITH THE BRAKING SYSTEM. MY SCAN OF THE INTERNET ALL POINTED TO THE MASTER CYLINDER AS THE PROBLEM. *JS *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11083269April 4, 2018
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, VEHICLE SPEED CONTROL
CAR SHUDDERED AND LOST SPEED WHILE TURNING ON A CITY STREET.. EPC LIGHT CAME ON. DEALER RAN DIAGNOSTIC AND SAID THERE WAS A CYLINDER PROBLEM AND THEN SAID PROBLEM WAS RESOLVED WITH A SOFTWARE UPDATE. THIS IS A BRAND NEW CAR ONLY 5,000 MILES. I AM SKEPTICAL THIS WAS JUST A SOFTWARE ISSUE GIVEN ALL THE REPORTS I HAVE READ OF OTHER VW DRIVERS HAVING THIS SAME EPC AND SHUDDERING ISSUE AND THEY HAVE LOST ABILITY TO ACCELERATE AND SOMETIMES LOST ALL POWER AND BREAKING ABILITY ON THE HIGHWAY. I AM SCARED FOR MYSELF AND MY CHILD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11081299March 26, 2018
EXTERIOR LIGHTING
LOW AND HIGH BEAM LAMPS ARE INADEQUATE AND DO NOT SUFFICIENTLY ILLUMINATE THE ROAD. MUCH DIMMER THAN ANY CAR I HAVE EVER DRIVEN. VW NEEDS TO ADDRESS THIS LIGHTING ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11067286February 6, 2018
STRUCTURE:BODY
THE PROBLEM PRESENTS ITSELF AS TICKING/CLICKING/CRACKING NOISE COMING FROM THE TOP OF THE DRIVER'S SIDE B-PILLAR WHEN THE BODY OF THE CAR FLEXES, FOR EXAMPLE WHEN DRIVING OVER UNEVEN ROAD (EVEN AT PARKING LOT SPEED). AFTER THE DEALERSHIP TRIED TO ADDRESS IT BY REPLACING INTERIOR PANELS AND APPLYING FOAM, THEY WERE ADVISED BY THE MANUFACTURER THAT THE ISSUE IS RELATED TO A WELD JOINT, AND 'PERFORMED ADJUSTMENT TO PILLAR SEAM' (AS LISTED ON THE SERVICE RECORD). THIS FAILED TO ADDRESS THE ISSUE, SO AFTER A VISIT FROM A VW REPRESENTATIVE THEY TRIED 'PEENIG OVER' THE SEAM, BUT THE NOISE IS STILL PRESENT. MY CONCERN IS THAT ANY ISSUE RELATED TO A STRUCTURAL COMPONENT OF THE CAR, SUCH AS THE B-PILLAR TO ROOF/DOOR FRAME JOINT, POTENTIALLY COMPROMISES THE STRUCTURAL INTEGRITY AND SAFETY OF THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11066846February 4, 2018
VEHICLE SPEED CONTROL
TAKATA RECALL HAVING AN ISSUE WITH ACC OR ADAPTIVE CRUISE CONTROL, INFO SCREEN SAYS ACC NOT AVAILABLE, THIS IS SECOND TIME HAPPENING, FIRST TIME DEALER SAID IT JUST NEEDS CALIBRATION, IT JUST HAPPENED AGAIN. THE CAR IS STILL UNDER WARRANTY, ONCE IT EXPIRES AND IT HAPPENED AGAIN, IT WILL BE OUT OF POCKET EXPENSE. PLEASE TAKE ACTION TO THIS MATTER, MULTIPLE PEOPLE BEEN HAVING SAME ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11066587February 2, 2018
ENGINE
VEHICLE HAD 300 MILES ON ENGINE WHEN LOW OIL PRESSURE INDICATOR REGISTERED. CAUSE WAS METAL SHAVINGS IN OIL, ACCORDING TO MANUFACTURER AS TOLD TO DEALER. MANUFACTURER INSTRUCTED DEALER TO REPLACE ENGINE AND ALL ASSOCIATED PARTS LUBRICATED BY ENGINE OIL AND SEND NON-FUNCTIONING ENGINE TO MANUFACTURER'S RESEARCH AND DEVELOPMENT FACILITY; STATED THAT PROBLEM HAS HAPPENED, ALBEIT INFREQUENTLY, TO OTHER LIKE ENGINES. WARRANTY COVERED ALL COSTS. I HAVE INVOICES FOR AUTO PURCHASE AND REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11064526January 23, 2018
VISIBILITY/WIPER
WAS DRIVING ON THE FREE WAY WHEN SUDDENLY HEARD A LOUD BANG THAT SOUNDED LIKE A FUN SHOT. IMMEDIATELY I HEARD A CRACK AND PIECES OF GLASS FROM MY SUNROOF STARTED FALLING INTO MY CAR. UPON FURTHER INSPECTION THERE WAS NO ROCKS OR ANYTHING IN THE CAR. FURTHERMORE THE GLASS SEEMED TO BE PUSHED OUTWARD TOWARD THE OUTSIDE WHICH MADE ME THINK IT EXPLODED FROM DEFECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11062426January 12, 2018
WHEELS
CONTINENTAL PROCONTACT TX TIRES ARE THE PROBLEM. WENT ROUND A LEFT-HAND BEND AT 55 MPH AND TIRES LOST AIR. MY TIRE INFLATION SYSTEM IN THE CAR IMMEDIATELY CAME ON WARNING ME THAT TIRES HAD LOST PRESSURE. STANDARD/RECOMMENDED TIRE SIZE ON VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11043590November 5, 2017
STRUCTURE:BODY, UNKNOWN OR OTHER
ON 10/17/17 AT 6:30 PM, I WAS DRIVING VERY SLOWLY IN SLOW TRAFFIC IN TOWN WHEN A MAN DRIVING IN BACK OF ME WAS LOOKING DOWN SLIGHTLY TO THE RIGHT AND DISTRACTED (WAS ON HIS PHONE ALTHOUGH HE SAID HE FELL ASLEEP) WHEN HE HIT THE BACK (REAR-ENDED) MY CAR. I HAD MY SEAT BELT ON. MY HEAD AND BODY THRUSTED FORWARD AND BACK AND MY HEAD HIT THE LOWER PART OF THE HEAD REST HARD BECAUSE THE HEAD REST AND SEAT ARE TOO TALL (I'M SHORT) AND THE HEADREST DOESN'T FIT MY HEAD. I SUFFERED A CONCUSSION, WHIPLASH, AND SIGNIFICANT PAIN. THIS IS THE 2ND ACCIDENT WHICH WAS EXACTLY THE SAME AS THE 1ST ACCIDENT ON 6/21/17 WHICH I PREVIOUSLY REPORTED TO YOU, VW OF AMERICA, AND DIRITO BROTHERS IN WALNUT CREEK. I SUFFERED A 2ND CONCUSSION AND WHIPLASH. BOTH TIMES, THE OTHER PARTY WAS AT FAULT AND BOTH PARTIES ADMITTED THEY WERE AT FAULT AND I DID NOTHING WRONG BOTH TIMES. I REQUESTED THAT VW RECALL THESE HEADRESTS AND SEATS AND REPLACE THEM WITH HEADRESTS AND SEATS THAT ARE ADJUSTABLE AND FIT PROPERLY FOR SHORT PEOPLE. MY REQUEST WAS DENIED DESPITE THIS BEING A SAFETY CONCERN WHICH CAUSED MY VEHICLE DAMAGE AND MY BODY WAS INJURED. I, AM, AGAIN, RESPECTFULLY REQUESTING A RECALL SO MY HEADREST AND SEAT WILL FIT PROPERLY AND I WILL BE AT REDUCED RISK FOR INJURY WHEN THERE IS AN ACCIDENT. BOTH TIMES, I FILED CLAIMS WITH MY STATE FARM INSURANCE CO. I RECEIVED MEDICAL TREATMENT BOTH TIMES.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11003718July 7, 2017
UNKNOWN OR OTHER
ON 6/21/17, A SUV CAR REAR-ENDED MY VEHICLE WHILE I WAS TRAVELING IN TOWN ABOUT 4-6 MPH BECAUSE I HAD SLOWED DOWN AND WAS PREPARING TO STOP FOR AN AMBER LIGHT. WHEN THE PERSON HIT MY CAR, MY HEAD AND UPPER BODY WERE VIOLENTLY THRUST FORWARD AND BACK AS MY HEAD HIT NEAR THE BOTTOM AREA OF MY HEADREST. I HAVE A CONCUSSION AND WHIP LASH. MY CAR HAS REAR-END AND SIDE DAMAGE. SHORTLY AFTER I PURCHASED MY NEW CAR IN SEPT. 2016, I COMPLAINED ABOUT MY CONCERN TO THE DEALER, DIRITO BROTHERS IN WALNUT CREEK, CA AND SPOKE TO: [XXX], SALESPERSON, [XXX], OWNER, [XXX], THE SERVICE MANAGER, AND [XXX], SERVICE CONSULTANT AND TOLD THEM SINCE THE SEAT IS TOO TALL, THE HEADREST DOESN'T GO DOWN ENOUGH TO CRADLE MY HEAD IN THE MIDDLE OF THE HEADREST. I TOLD THEM I WAS AFRAID IF I WAS INVOLVED IN AN ACCIDENT, MY HEAD COULD POSSIBLY HIT AT OR NEAR THE BOTTOM PART OF THE HEADREST AND I COULD POSSILBLY BE INJURED (WHICH IS EXACTLY WHAT HAPPENED). MY NAME IS [XXX], PH # IS [XXX], EMAIL IS [XXX], AND MY MILEAGE IS 14,739. I FILED A COMPLAINT WITH VW OF AMERICA, CASE #[XXX] ON 6/30/17. I TOLD THEM MY MAIN CONCERN WAS SAFETY AND FOR THE PROBLEM TO BE RESOLVED TO PREVENT INJURIES OF THEIR CUSTOMERS IN FUTURE ACCIDENTS. I SUGGESTED A RECALL AND POSSIBLE COMPENSATION. TODAY, VW STAFF, [XXX] CONTACTED ME AND TOLD ME THERE WAS NOTHING THEY WOULD DO SINCE THE NHTSA (YOUR AGENCY) SAID VW HEADRESTS MEET AND EXCEED FEDERAL SAFETY STANDARDS. WHEN I ASKED TO SPEAK TO A SUPERVISOR, [XXX] PLACED ME ON-HOLD AND WHEN SHE RETURNED TO THE PHONE, SHE SAID THE SUPERVISORS WERE ALL IN A MEETING, AND THERE WAS NOTHING ELSE THEY COULD DO. VW OF AMERICA REFUSED TO TAKE RESPONSIBILITY FOR MY AND OTHERS' SAFETY AND SHOWED NO CONCERN. THIS IS THE 3RD GOLF VW I'VE OWNED AND I'VE NEVER HAD THIS PROBLEM PREVIOUSLY WITH HEADRESTS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10972264April 13, 2017
ENGINE, ELECTRICAL SYSTEM:SOFTWARE
TL* THE CONTACT OWNS A 2017 VOLKSWAGEN GOLF. THE CONTACT STATED THAT THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO DEALER WHERE IT WAS DIAGNOSED THAT THE VEHICLE HAD MISFIRED IN ALL CYLINDERS; HOWEVER, THEY WERE UNABLE TO DUPLICATE THE FAILURE. THE DEALER CLEARED THE SYSTEM AND WARNING SENSORS AND ADVISED THE CONTACT TO ALLOW THE VEHICLE TO WARM UP BEFORE DRIVING. IN ADDITION, THE FAILURE RECURRED TWO WEEKS LATER. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS DIAGNOSED THAT IT NEEDED A SOFTWARE UPDATE; HOWEVER, AN UPDATE WAS NOT AVAILABLE AT THE TIME. THE FAILURE OCCURRED A TOTAL OF THREE TIMES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS 1,300. ..UPDATED 05/15/17 *BF *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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