Volkswagen Golf Complaints (2017)

122 consumer complaints on file.

#11432063September 7, 2021
ENGINE
My 2017 VW Golf has been leaking oil and coolant. It was taken to a VW dealership where the problem was diagnosed as a leaking auxiliary bracket gasket behind the thermostat housing. The service advisor told me that the car could randomly undergo a catastrophic loss of power if the component were to totally fail. He advised me not to drive the vehicle due to this possibility and the safety issues involved with abrupt loss of power, especially at highway speeds. I requested that this component be repaired under the VW Powertrain Warranty which is still in force for my vehicle but this coverage has been denied by VW Customer Care. The car continues to leak but has not yet lost power. I am concerned that this is a major safety issue for my car. The car is available for inspection upon request.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428661August 11, 2021
ENGINE
Issues with thermostat housing: the part fails, causing a slow coolant leak. Coolant light eventually comes on. I bought my car in fall 2016. Issue first occurred and was diagnosed and fixed by dealer under warranty in April 2020. It has now (August 2021) reoccurred and has been diagnosed again by the dealer as the same issue. This should be a lifetime part. I should not have had to replace this part twice within a little more than a year, on a car that is just about five years old. Safety issue: possibility of sudden failure/overheating that might leave the driver stranded by the side of the road. Numerous others have reported this issue occurring repeatedly; please see https://www.reddit.com/r/GolfGTI/comments/drna5m/mk775_thermostat_housing_issue_and_coolant_loss/ VW has also settled a class action on a similar issue on an older generation of cars (Coffeng, et al. v. Volkswagen Group of America, Inc.) A class action involving the current generation of cars is currently in progress (Zhao, et al., vs. Volkswagen Group of America, Inc., et al.).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428113August 6, 2021
VISIBILITY/WIPER
Panoramic sunroof drains leaked water into passenger compartment down the A pillar on the drivers side. Leak was intense and occurred during rain, even light rain or mist. Material covering the A pillar was soaked through, and water droplets were dripping from the pillar onto the driver and dashboard. Water soaked the gauge cluster electronics and airbag contained within the A pillar. The electronics continued to operate, and water did not immediately cause them to malfunction. No warning lights illuminated. The windshield would become foggy any time there was moisture outside and visibility was severely reduced even when using the defroster. This occurred for the entire length I owned the vehicle, even after multiple drain cleanings at a dealer/ technician, and inspections at a Volkswagen dealer. Volkswagen and the dealer I purchased the used vehicle from were uncooperative in fixing this problem, which began within weeks of my vehicle ownership. Volkswagen dealer service department admitted this is a known issue. I took the vehicle to be inspected and repaired, which did not fix my issue after multiple attempts. I have since sold the vehicle with the known defect at a large loss because I was afraid for my safety and the safety of my family.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426634July 27, 2021
UNKNOWN OR OTHER
warning lights sporatically turning on indicating failure to communicate with TPMS, ABS/ Stabilization control (ESC), Airbag and front collision warning (including all other drive safe support, (blind spot and rear alert). All items stop communicating with car and say they are off. Error happens after heavy rain, leak detected around sunroof. Warning lights / issues disappear after some time. 55000 miles, 2017 VW golf.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426639July 27, 2021
STRUCTURE:BODY, ELECTRICAL SYSTEM
Front and rear radio speakers are not sealed properly leading to rain leaking into the floor and body of the car. This has been reported significantly and frequently online. VW will fix my car for approximately $4500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11406710April 6, 2021
ENGINE
REPLACED MY WATER PUMP 2 TIMES ALREADY. NOW I AM REPLACING THERMOSTAT HOUSING. ALL THIS UNDER 45000 MILES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11405839March 31, 2021
VISIBILITY:SUN/MOON ROOF ASSEMBLY
TL* THE CONTACT OWNS A 2017 VOLKSWAGEN GOLF. THE CONTACT TOOK THE VEHICLE TO GANLEY BEDFORD IMPORTS (250 BROADWAY AVE, BEDFORD, OH 44146) WHERE IT WAS DIAGNOSED WITH A SUN ROOF DRAINAGE PIPE FAILURE WHICH RESULTED IN DAMAGES TO THE WIRES AND CONNECTORS FROM THE WATER LEAKING INTO THE VEHICLE. THE WIRES AND CONNECTORS WERE REPLACED, HOWEVER THE FAILURE RECURRED. THE CONTACT STATED THAT THE ELECTRICAL COMPONENTS WERE NOT OPERATING AS DESIGNED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT TO TAKE THE VEHICLE BACK TO THE DEALER FOR ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 32,951.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11403092March 15, 2021
FUEL/PROPULSION SYSTEM
UNABLE TO FILL GAS TANK. FUELING AT PUMP SHUTS OFF AFTER SMALL AMOUNT OF GAS FLOW. GAS THEN BACK FLOWED OUT OF FUEL TANK NECK ONTO GROUND. VEHICLE EXHIBITED LOSS OF POWER SYMPTOMS AT MID-RPM ENGINE SPEED PRIOR TO FAILED FUELING ATTEMPT. SIMILAR SYMPTOMS TO 2015-2016 RECALL ON PREVIOUS MODEL VW GOLF GTI; SERVICE # 20Y6.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11394610February 4, 2021
ENGINE
LEAKING THERMOSTAT HOUSING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11394609February 4, 2021
SUSPENSION
REAR SPRING BROKE. DEALER REPLACED BUT SAID CAR DOESN'T QUALIFY FOR RELATED SAFETY RECALL 42J5 EVEN THOUGH YEAR OF CAR IS LISTED IN RECALL DATE RANGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11344021August 8, 2020
FUEL/PROPULSION SYSTEM
WHILE I WAS DRIVING, THE FUEL STARTED TO GET OUT FROM THE BOMB, LEAVING GASOLINA IN THE ROAD WITH A HIGH LEVEL OF RISK FOR A EXPLOSION. WHEN INGET TO THE RED LIGHT, THE CAR TURN OFF IN THE MIDDLE OF THE A VERY TRANSITED ROAD WITH A HIG AMOUN OF FUEL UNDER THE CAR. ADDING THAT THE TEMPERATURE WAS OVER 90 DEGREES. EVEN THOUGH THIS SITUATION HAD HAPPENED TO 3 CARS THAT DAY, THERE IS NO SAFETY RECALL FOR THIS PART OF THE CAR. THERE HACE BEEN MORE FOR THIS CASES BEFORE AND NO ACTION HAD BEEN TAKEN..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11331893July 1, 2020
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY
TL* THE CONTACT, AN INDEPENDENT MECHANIC WAS CALLING ON BEHALF OF HIS CLIENT WHO OWNS A 2017 VOLKSWAGEN GOLF. THE CONTACT STATED THAT THE VEHICLE WAS LEAKING FUEL ON THE PASSENGER'S SIDE REAR OF THE VEHICLE. THE CONTACT STATED THAT THE VEHICLE LEAKED FUEL WHEN THE VEHICLE WAS HOT. THE CONTACT INFORMED THE VEHICLE OWNER THAT THE FUEL TANK AND CANISTER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE DEALER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE OWNER CONTACTED THE MANUFACTURER AND WAS INFORMED THAT THE VEHICLE WAS NO LONGER UNDER WARRANTY. THE OWNER WAS INFORMED BY THE MANUFACTURER THAT HE WOULD RECEIVE A CALLBACK WHICH WAS STILL PENDING. THE FAILURE MILEAGE WAS APPROXIMATELY 35,800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11322047April 23, 2020
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2017 VOLKSWAGEN GOLF. THE CONTACT BECAME AWARE THAT THERE WAS FUEL LEAKING FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE VEHICLE WAS DIAGNOSED THAT THE FUEL TANK, FUEL PUMP ASSEMBLY AND VAPOR CANISTER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. A DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 35,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11290702December 22, 2019
ENGINE
THERMOSTAT HOUSING AND WATER PUMP, COOLANT LOSS AND LEAK. DEALER REPLACED THERMOSTAT HOUSING MARCH 2019 (24,000MI), 12/22/19 (37,400MI) ANOTHER COOLANT LEAK LIKELY FROM SECOND THERMOSTATE OR ORIGNAL WATER PUMP WHICH WAS SAID NOT TO HAVE BEEN REPLACED. CAR IS WELL MAINTAINED AND CARED FOR PREEMPTIVELY AS A GERMAN CAR SHOULD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11287740December 8, 2019
STRUCTURE:BODY
SUNROOF SHADE WOULD NOT STAY CLOSED. REPAIRED TWICE BY DEALERSHIP. 12/7/19 DRIVING ON ROAD (NO TRAFFIC OR VEHICLES NEARBY), SUDDENLY LOUD EXPLOSION SOUND, SUNROOF COMPLETELY SHATTERED, BLEW OUT BASKETBALL SIZE HOLE IN SUNROOF GLASS BEFORE COMPLETELY SHATTERING ENTIRE SUNROOF GLASS. VEHICLE WAS MOVING ON RURAL PAVED ROAD, NO OTHER VEHICLES ON ROADWAY. SUNSCREEN PREVENTED GLASS FROM ENTERING DRIVER'S COMPARTMENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11282273November 25, 2019
POWER TRAIN
I NOTICED A VIBRATION AT SPEEDS NEAR AND OVER 80 MPH. I TOOK IT TO THE VW DEALER WHERE I HAD PURCHASED AND THEY FOUND THE BOLTS WHERE THE DRIVER FRONT AXLE CONNECTS TO THE TRANSMISSION OUTPUT SHAFT WERE LOOSE AND BACKING OUT. THEY REPLACED THE BOLTS, BUT I'M STILL HAVING VIBRATION IN THE DRIVELINE. I'M WORRIED WHAT OTHER BOLTS MAY BE LOOSE OR WHAT ASSOCIATED PARTS MAY HAVE BEEN COMPROMISED AS THIS IS POTENTIALLY A VERY DANGEROUS SAFETY SITUATION FOR MYSELF AND ANYONE NEAR MY VEHICLE WERE THE AXLE TO COME APART AT SPEED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11229526July 5, 2019
VISIBILITY:SUN/MOON ROOF ASSEMBLY
TL* THE CONTACT OWNS A 2017 VOLKSWAGEN GOLF. THE CONTACT STATED THAT THE SUN ROOF WAS LEAKING AND STAINED THE HEADLINER. THE MANUFACTURER STATED THAT THE WARRANTY WAS EXPIRED BY 1,000 MILES; THEREFORE, THE CONTACT WOULD BE RESPONSIBLE FOR THE REPAIR COST. VOLKSWAGEN OF ROCHESTER (20 FARMINGTON RD, ROCHESTER, NH 03867, (603) 332-6242) REMOVED THE SPIDER TRAPS ON THE DRAINS FOR THE SUN ROOF. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 36,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11210177May 27, 2019
SERVICE BRAKES, VEHICLE SPEED CONTROL, STEERING
WHILE IN THE NUMBER 2 LANE ON THE FREEWAY, USING CRUISE CONTROL, WE APPROACHED A SEMI TRUCK IN THE NUMBER 3 LANE. WE WERE MOVING MORE QUICKLY THAN THE SEMI TRUCK AND DID NOT CHANGE LANES NOR DID THE SEMI TRUCK. THE FREEWAY WAS STRAIGHT. THE AUTOMATIC BRAKING SYSTEM TURNED ON AND ENGAGED THE BRAKES WHEN OUR CAR REACHES APPROXIMATELY THE REAR AXLE OR IS NEXT TO THE BACK MIDDLE OF THE SEMI TRUCK. BRAKES ENGAGE IN THE SAME FASHION THEY DO AS IF THERE WAS A HAZARD IN FRONT OF US. TO BE CLEAR, NOTHING AT ALL IS IN FRONT OF US, JUST THE SEMI TRUCK TO OUR RIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11209670May 24, 2019
ELECTRICAL SYSTEM, SEAT BELTS, SEATS
FOR THE PAST 2+ YEARS, I WILL HAVE HAD THIS CAR 3 YEARS IN NOV.2019, AND FOR THE PAST 2 YRS+ THE DEALER HAS NOT FOUND THE TROUBLE WITH THE DRIVER'S SIDE SEATBELT SENSOR COMING ON FOR NO REASON. IT COMES ON WHILE DRIVING, THE LDRIVER'S SIDE SEATBELT LIGHT COMES ON AND THE SENSOR STARTS BEEPING - THE WORST WAS OVER A HALF HOUR STRAIGHT WHILE DRIVING HOME. IT HAS HAPPENED ON CITY STREETS- CANNOT RECALL IT ON HIGHWAY DRIVING. IN THE LAST FEW MONTHS THE SEATBELT UNIT WAS REPLACED- BUT THE LIGHTS AND BEEPING HAS RETURNED. I AM NOW THINKING IT MAY BE THE SEAT - SENSOR. NOT THE BELT. I READ/VIEWED VIDEOS THAT THERE WAS A SHORT IN THE ELECTRICAL OF SOME PEOPLE'S SEATBELT HOUSING, FIXED WITH WELDS. MOST RECENTLY IT IS HAPPENING MULTIPLE TIMES WHILE DRIVING. IT HAPPENED 7 TIMES WHILE DRIVING MY CAR FROM WORK TO THE DEALER, <10 MILES CITY STREET DRIVE. IT HAS NEVER BEEN REPRODUCED AND I DO NOT THINK ANY CODE WAS EVER SCANNED. THIS IS MY FIRST LEASE, AND AS SUCH I ONLY LET THE DEALER TACKLE IT. STILL NOT FIXED AND NOW MUCH, MUCH WORSE, WITH MULTIPLE OCCURRENCES AND NO RHYME OR REASON TO IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11190476March 21, 2019
AIR BAGS, UNKNOWN OR OTHER
CLOCKSPRING IN STEERING WHEEL FAILED AT 40,000 MILES. AIRBAG LIGHT STAYS ON AND NONE OF THE STEERING WHEEL CONTROLS WORK TO INCLUDE THE HORN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Volkswagen Golf