Toyota RAV4 Complaints (2006)

705 consumer complaints on file.

#10779438October 2, 2015
ENGINE
THE 2006 RAV4 MODEL TOYOTA HAS A RECORD OF STUCK OR CLOGGED OIL RINGS CAUSING EXCESSIVE OIL CONSUMPTION WHICH CAN LEAD TO FAILURE OF ENGINE AND CATALYTIC CONVERTER. THIS DEFECT CAUSES OIL TO BURN AT A RATE OF APPROXIMATELY 1 QUART OR MORE EVERY 1,000 MILES. MY RAV4 WAS BROUGHT TO THE DEALERSHIP ON 7/16/2015 TO PERFORM THE FIRST PHASE OF AN OIL INSPECTION & CONSUMPTION TEST. ON 8/4/2015 THE VEHICLE WAS BROUGHT BACK TO THE DEALERSHIP FOR RE-INSPECTION. IT FAILED THE CONSUMPTION TEST & I WAS TOLD THAT AS SOON AS PARTS BECAME AVAILABLE I'D BE CONTACTED; HOWEVER, THERE WERE SEVERAL CUSTOMERS AHEAD OF ME AWAITING THE SAME REPAIR. TWO MONTHS HAVE PASSED & I HAVE YET TO HEAR BACK FROM THE DEALERSHIP AS TO WHEN THE REPAIR CAN HAPPEN. I CALLED THE SERVICE MANAGER 10/2/2015. THE SERVICE MANAGER TOLD ME HE WOULD LOOK INTO THE MATTER & RETURN MY CALL IN 15 MINUTES. HE NEVER CALLED BACK. TOYOTA HAS ONLY ISSUED A TSB ABOUT THIS ISSUE TO DEALERS/MECHANICS, THUS OWNERS MAY NOT BE AWARE THAT OIL IS BEING BURNED OFF AS THE EXCESS SMOKE IS ABSORBED BY THE CATALYTIC CONVERTER, WHICH CAUSES CAUSES PREMATURE FAILURE OF THAT PAR AS WELL. THIS NEEDS TO BE A RECALL ITEM. IF A CAR DOING 70MPH HAS AN ENGINE FAILURE DUE TO LOSS OF OIL THEN THE PERSON WILL LOOSE STEERING AND BRAKE CONTROL LEADING TO A SERIOUS ACCIDENT OR DEATH. THIS IS A MECHANICAL ISSUE AS WELL AS A SAFETY ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10773693September 28, 2015
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
2006 TOYOTA RAV 4. CONSUMER WRITES IN REGARDS TO GAS PEDAL ISSUES. *SMD THE CONSUMER WAS INVOLVED IN AN ACCIDENT, BECAUSE THE ACCELERATOR BECAME STUCK AND DID NOT RELEASE. CONSEQUENTLY, THE CONSUMER HIT A TREE. *JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10760582August 31, 2015
POWER TRAIN, UNKNOWN OR OTHER
WHEN PLACED IN REVERSE GEAR CAR BOLTS OR JUMPS. LOUD NOISE. EITHER REVERSE GEAR OR TRANSMISSION IS FAULTY. HAS GOTTEN WORSE OVER THE YEARS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10759708August 27, 2015
AIR BAGS
ABOUT 8/13/15, MY AIRBAG LIGHT CAME ON. ON 8/20/15, I HAD A DEALER DIAGNOSE THE PROBLEM. THEY TOLD ME THAT THE SPIRAL CABLE IS NOT WORKING AND MY AIRBAG WILL MOST LIKELY NOT DEPLOY IF I AM IN AN ACCIDENT. WHEN I WENT ONLINE TO SEE WHAT THE SPIRAL CABLE IS MANY RECALL NOTICES FOR MY MAKE AND MODEL OF CAR BEGAN TO SHOW UP IN THE SEARCH ENGINE. THE WAY THAT THE SERVICE PERSON DESCRIBED THE PROBLEM TO ME IS EXACTLY WHAT IS DOCUMENTED IN THE RECALL NOTICES, BUT MY CAR IS NOT COVERED BY THE RECALL. I HAVE TALKED WITH BOTH THE DEALER AND A HAVE GOTTEN TO A SUPERVISOR AT TOYOTA, BUT AM STILL WAITING TO HEAR BACK WHETHER THEY ARE WILLING TO DO ANYTHING. I HAVE ALSO NOTICED IN MANY CHAT ROOMS THAT MANY OTHER RAV4 OWNERS HAVE HAD THE PROBLEM OUTSIDE OF THE RECALL. WHEN I LOOK AT DOCUMENTS ON THE NHTSA WEBSITE, THERE IS A DOCUMENT FROM TOYOTA CALLED PART 573, DEFECT INFORMATION REPORT. ON THIS DOCUMENT THE VIN NUMBERS THAT ARE AFFECTED ARE LISTED. MY VIN SEEMS TO FIT, AND I AM NOT SURE WHY MY CAR IS NOT PART OF THE RECALL. I AM DOCUMENTING MY ISSUES IN THE HOPES THAT OTHERS WILL TOO AND THE RECALL WILL BE EXPANDED TO INCLUDE MY CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10748519August 13, 2015
STEERING
THE INTERMEDIATE STEERING SHAFT ON THE RAV4 IS A KNOWN ISSUE AND SHOULD BE RECALLED. THE CLUNKING NOISE WHEN YOU TURN CAN DEGRADE INTO A STEERING HAZARD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10733431July 11, 2015
STRUCTURE:BODY
HOW DO I GET MY NAME REMOVED FROM ANY COMMUNICATIONS REGARDING THE ABOVE VEHICLE. IT WAS TOTALED IN JUNE, 2010. I HAVE TRIED COMMUNICATING THIS TO TOYOTA AND STILL RECEIVE RECALL NOTICES. I AM NOT ASSOCIATED WITH THIS CAR...NOTIFICATION OF IT BEING TOTALED WAS FILED WITH THE WASHINGTON STATE DEPARTMENT OF LICENSING IN JUNE, 2010. THIS VEHICLE WAS REAR ENDED AND TOTALED REGARDS, [XXX] [XXX]@HOTMAIL.COM INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10731858July 3, 2015
AIR BAGS
ON 7/2 AFTERNOON AROUND 4:20, AFTER PICKING UP PARCEL FROM POST OFFICE DOWNTOWN HIGH POINT, NC WITH WIFE, WHILE DRIVING BACK HOME , SPEED ABOUT 25 MPH, MY SIDED AIRBAG DEPLOYED, NO CRASH OR ACCIDENT, NO WARNING LIGHT WAS ON BEFOREHAND, PULLED TO VANN YOKE TOYOTA AT HIGH POINT AND THEY SAID THEY WILL OPEN UP A CASE TO INVESTIGATE FOR SUCH RARE INCIDENT AND SINCE TOYOTA FACTORY TECH OFF FOR THE HOLIDAY, NOT UNTIL COMING MONDAY THEY WILL LOOK AT THIS. I STILL HAVING TINGLING FEELING AT LEFT SIDE OF MY BODY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10730789June 27, 2015
ENGINE, FUEL/PROPULSION SYSTEM
DEAR OFFICER, I WOULD LIKE TO BRING YOUR ATTENTION TO A SERIOUS FLAW WITH CERTAIN TOYOTA MODELS RELATED TO EXCESSIVE OIL CONSUMPTION. BOWING DOWN TO THE THOUSANDS OF CONSUMER COMPLAINTS EARLY THIS YEAR TOYOTA ACCEPTED THAT IT IS ISSUE WITH THEIR ENGINE DESIGN WHICH CAN PUT ENGINE ON FIRE OR MAKE THE CAR COMPLETELY USELESS AFTER SEIZE. TOYOTA INDICATED THAT THEY WOULD PROVIDE PARTS EARLY THIS SPRING, YET IT IS THE END OF JUNE, AND TOYOTA (A GIANT CAR MANUFACTURER) STILL DOES NOT HAVE PARTS TO FIX THE SERIOUS PROBLEM TOYOTA CONSUMERS ARE SUFFERING THRU EVERY DAY. THE ISSUE: CERTAIN TOYOTA MODEL CARS BURN EXCESSIVE OIL. THE PROOF OF ISSUE(FROM INTERNET) 1. TOYOTA ENGINE EXCESSIVE OIL CONSUMPTION WWW.TOYOTAPROBLEMS.COM/TRENDS 2. TOYOTA NAMED IN CLASS ACTION LAWSUIT OVER EXCESSIVE OIL USAGE GOTACLASSACTION.COM/ 3. EXCESSIVE OIL CONSUMPTION ON 2AZ-FE ENGINE WWW.TOYOHEADQUARTERS.COM 4. CLASS ACTION LAWSUIT FILED OVER TOYOTA OIL CONSUMPTION WWW.CONSUMERCLASSLAWYERSBLOG.COM/ 5. "ALL TOYOTAS BURN ENGINE OIL!" AND "BURNING 1 LITRE OF ENGINE ... HTTPS://GRIPEVINE.COM/ THE IMPACT: LIFE ENDANGERMENT, RISK OF ENGINE FIRE, PEOPLE LEFT STRANDED IN THE MIDDLE OF NOWHERE, CONSTANT STRAIN OF CHECKING THE OIL EVERY FEW DAYS, FINANCIAL LOSSES TO CONSUMERS AND HEAVY IMPACT ON ENVIRONMENTAL POLLUTION TOYOTA RESPONSE: DELAY IN ACCEPTING THE RESPONSIBILITY, CANNOT ARRANGE PARTS FOR REPAIR, TEST METHOD PUTS CONSUMER AT RISK. THE REQUEST FOR SOLUTION: THE AMERICAN TOYOTA CONSUMERS ARE LOOKING FOR THE GOVERNMENT CONCERNED ORGANIZATION TO TAKE STRINGENT ACTIONS AGAINST TOYOTA AMERICA TO PROTECT THE LIVES AND MONEY AGAINST SUCH PRACTICES AND PROVIDE SAFE ENVIRONMENT. IF THE GOVERNING BODIES DON'T DO ANYTHING, IT WILL BE ENCOURAGEMENT FOR OTHER CAR MANUFACTURES, AND WILL HAVE DRASTIC IMPACT ON THE LIVES OF MILLIONS OF AMERICAN. THANK YOU!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10725178June 14, 2015
STEERING
STEERING COLUMN CLUNCKING NOISE YEAR: 2006 MAKE: TOYOTA MODEL: RAV4/BASE ISSUE: STEERING COLUMN CLUNCKING NOISE. I JUST BOUGHT THE CAR ON THE 12TH OF JUNE BUT HAVE SEEN OTHER PEOPLE ONLINE TALKING ABOUT IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10723124June 3, 2015
ENGINE
EXCESSIVE CONSUMPTION OF OIL. IT WAS FIRST NOTICED APPROXIMATELY 3+ YEARS AGO IT WAS NOTICED WHEN CAR OIL LIGHT CAME ON AND CAR WAS ALMOST TOTALLY OUT OF OIL. AT APPROXIMATELY 2,000 MILES AFTER AN OIL CHANGE, IT IS NECESSARY TO ADD 2-3 QUARTS OF OIL. THIS HAS BEEN OCCURRING AFTER EVERY OIL CHANGE. TOYOTA RECENTLY TESTED AND AFTER 1,664 MILES FROM THE LAST OIL CHANGE, 3 QUARTS OF OIL WAS NEEDED TO TOP IT OFF. IT DID FAIL THE OIL CONSUMPTION TEST. I WANT TO KNOW WHY TOYOTA IS NOT EXTENDING CAR WARRANTY AS IS HONDA FOR THE SAME PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10717678May 21, 2015
FUEL/PROPULSION SYSTEM
APPROXIMATELY ONE MONTH AGO THE FOLLOWING WARNING SIGNS APPEARED ON MY DASH BOARD: CHECK ENGINE VSC 4WD MAINT REQD I WENT TO SEE A MECHANIC RIGHT AWAY. HE TOLD ME THAT A PART KNOWN AS AN AIR SENSOR HAD STOPPED WORKING. HE GAVE ME THE FOLLOWING IDENTIFICATION FOR THE PART: 02 SENSOR BANK1 SENSOR1 HE ALSO TOLD ME THAT I NEEDED TO ORDER THE PART THROUGH THE DEALER ON THE INTERNET; I WAS NOT SUCCESSFUL FOR THERE WAS NO ONE RESPONDING WITH HAVING THE ORINAL TOYATA PART. NEXT I CALLED A LOCAL TOYOTA DEALER WHO TOLD ME THAT THE PART IN QUESTION WAS ON BACK ORDER NATIONWIDE FOR A WAIT OF AT LEAST 3 MONTHS! MEANWHILE, I AM TOLD THATI SHOULD EXPECT HIGHER GAS CONSUMTIONS AND OTHER RELATED PROBLEMS UNTIL THE PART WAS REPLACE. I, AS I AM SURE MANY OTHER CAR OWNER, AM OUTRAGED TO BE TOLD THAT I HAVE TO WAIT AT LEAST 3 MONTHS FOR A PART AND THEN BE PLACED ON A LONG WAITING LIST. THIS IS THE KIND OF STAFF, I THOUGHT THT ONLY HAPPENED IN CONTROLLED ECONOMIES! THIS IS COSTING ME MONEY IN HIGHER GAS CONSUMTION WHILE THE COMPANY IS NOWHERE TO BE FOUND WITH A SATISFACTORY EXPLAINATION AND APOLOGY TO CUSTOMERS!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10717461May 20, 2015
AIR BAGS
HOW CAN I GET TOYOTA TO PAY FOR THE FULL AMOUNT OF THE SPIRAL CABLE REPAIR I HAD TO MAKE IN NOVEMBER 2013, JUST PRIOR TO THE RECALL? THIS WAS AN EXPENSIVE REPAIR, AND THEY HAVE REFUSED TO FULLY REIMBURSE THE REPAIR COST NEEDED SO I COULD DRIVE A SAFE VEHICLE. I THINK THEY ARE REFUSING TO DO IT BECAUSE I DIDN'T USE THE DEALERSHIP--ALTHOUGH I SENT THEM THE CERTIFIED GARAGE STATEMENT THEY REQUESTED AS WELL AS SUBMITTING THE REPAIR RECEIPT, ETC. I DIDN'T USE THE DEALERSHIP BECAUSE THEY WANTED MUCH MORE TO REPAIR IT AND HAD A 4 WEEK WAIT TO GET THE PARTS AND REPAIR SCHEDULED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10717471May 20, 2015
STEERING, UNKNOWN OR OTHER
MY 2006 TOYOTA RAV4 LIMITED EDITION, I HEARD A CLUNKING NOISE COMING FROM THE FRONT STEERING COLUMN EACH TIME I TURNED THE WHEEL RIGHT OR LEFT. THE NOISE OCCURS ONLY WHEN YOU TURN THE STEERING AND IT IS A CLUNKING NOISE ALONG WITH A VIBRATION IN THE STEERING WHEN YOU TURN THE WHEEL. THIS HAS BEEN AN ONGOING PROBLEM AND WHEN I BROUGHT IT UP WITH THE TOYOTA DEALERSHIP THE ATTENDANT SAID THAT IT WASN'T AN ISSUE. THE PROBLEM ISN'T GOING AWAY AND THE NOISE AND CLUNKY FEELING WHEN TURNING STEERING HAS BEEN INCREASING. THE PROBLEM STARTED WHEN THE CAR WAS ABOUT 40K MILES (OUT OF WARRANTY @ 36K). FEW MECHANICS FROM OTHER PLACES LOOKED AT IT AND SAID IT NEED TO BE FIXED ASAP. I READ BLOGS AND NOTICED MANY OF THESE VEHICLE HAVE SIMILAR ISSUES. I HOPE TOYOTA WON'T WAIT UNTIL AN ACCIDENT HAPPEN BECAUSE OF THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10716914May 17, 2015
ENGINE
EXCESSIVE OIL CONSUMPTION ON THE RAV4 IS ONE QUART AT 1,100 MILES THAT THE LOCAL TOYOTA DEALERSHIP WILL NOT REPAIR ALTHOUGH THE HEAD TOYOTA MOTOR CORPORATION AS RELEASE A TECHNICAL SERVICE BULLENTIN SPECIFIC FOR THIS PROBLEM. LOCAL DEALERSHIP CLAIMS THIS IS "NORMAL" FOR A CAR??
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10716640May 15, 2015
ENGINE
WHEN MY CAR HAD JUST UNDER 100K MILES ON IT I STARTED EXPERIENCING THE FOLLOWING OIL USAGE LEVELS: TWO OIL CHANGES AGO THE OIL LIGHT CAME ON BETWEEN OIL CHANGES; OIL DID NOT REGISTER ON THE DIPSTICK AND IT TOOK APPROXIMATELY 4 QUARTS OF OIL BEFORE OIL EVEN REGISTERED ON THE DIPSTICK. ONE OIL CHANGE AGO I CHECKED THE OIL AFTER APPROXIMATELY 2K MILES AND OIL DID NOT REGISTER ON THE DIPSTICK. IT TOOK APPROXIMATELY 3 QUARTS OF OIL BEFORE OIL REGISTERED ABOVE THE LOWEST MARKING ON THE DIPSTICK. I RECEIVED TOYOTAS WARRANTY EXTENSION NOTICE AND SCHEDULED THE EXCESSIVE OIL USAGE TEST. ON MARCH 7, 2015, PART 1 OF TOYOTAS TECHNICAL SERVICE BULLETIN TEST WAS PERFORMED; I DID NOT STAY WITH THE CAR WHILE THE OIL CHANGE WAS PERFORMED. ON APRIL 13, 2015, THE SECOND PART OF THE TEST WAS PERFORMED. I WAS SURPRISED TO BE INFORMED MY CAR DID NOT MEET TOYOTAS SPECIFICATIONS FOR EXCESSIVE OIL USAGE AS I HAD NOT USED A FULL QUART OF OIL IN THE 1,100 MILES SINCE THE OIL CHANGE. I WAS TOLD THE DEALERSHIP WOULD PERFORM NO FURTHER ACTION AND MY NEXT ALTERNATIVE WOULD BE TO CONTACT TOYOTAS REGIONAL OR CORPORATE OFFICE. I CONTINUE TO EXPERIENCE OIL USAGE AT EXCESSIVE RATES; HOWEVER, BASED ON TOYOTAS STANCE THUS FAR, MY OIL USAGE IS NOT CONSIDERED EXCESSIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10713575April 29, 2015
SUSPENSION, STEERING, VEHICLE SPEED CONTROL
1/30/14 RECALL PART - REAR LOWER SUSPENSION ARM REPAIRED BY HANDY. SHORTLY AFTER (1-3 MONTHS) I NOTICED SWERVE/SWAY DURING HARD RIGHT TURNS. I SUSPECTED BAD OR UNDERINFLATED TIRE ON DRIVERS SIDE REAR. CHECKED ALL TIRE INFLATION AND LUG NUT TIGHTNESS BUT THE SWERVE/SWAY CONTINUED. ON 10/16/14 I HAD (4) NEW SNOW TIRES INSTALLED AT SUMNER TIRE IN NEWPORT/DERBY, VT. I THOUGHT IT WOULD ELIMINATE THE PROBLEM BUT THE SWERVE/SWAY CONTINUED. ON 10/21/14 I HAD LOCAL MECHANIC PERFORM A FOUR WHEEL ALIGNMENT. THE MECHANIC COULD NOT MAKE THE ADJUST BUT CONFIRMED DRIVERS SIDE REAR WAS OUT OF ALIGNMENT. ON 1/16/15 I MADE AN APPOINTMENT AT HANDY TO RESOLVE THIS AND OTHER ISSUES. HANDY OFFERED FREE LABOR IF I PAID $309.43 FOR PARTS TO REPLACE THE FAILED RECALL. WITHIN A FEW DAYS I CONTACTED NATIONAL TOYOTA CUSTOMER SERVICE AND SPOKE TO [XXX]. REF #CAN'T BE ENTERED AS IT FLAGS AS A SS NUMBER. [XXX] CALLED BACK TO STATE THAT HANDY SHOULD BE CONTACTING ME BY END OF THE WEEK CONCERNING THIS ISSUE. RECEIVED A ON-LINE SURVEY ONLY IN WHICH I MADE CLEAR THAT I SHOULD NOT HAVE TO PAY FOR A FAILED RECALL ITEM THAT WAS NOT FIXED PROPERLY. I CALLED NATIONAL C.S. AGAIN TWO WEEKS LATER TO REPORT THAT I HAVE NOT RECEIVED ANY CONTACT FROM HANDY. AFTER THAT CALL, STILL NO CONTACT WAS RECEIVED. I CALLED HANDY (3) TIMES ASKING TO SPEAK TO THE SERVICE MANAGER, [XXX] , WHO WAS ALWAYS BUSY. I FINALLY RECEIVED A CALL BACK FROM A SERVICE TECHNICIAN, [XXX], WITH A LOWER OFFER FOR THE COST OF THE PARTS TO FIX THE RECALL OF $226.03. I CALLED HANDY BACK STATING THAT I FELT THEIR OFFER WAS NOT ACCEPTABLE AND THAT I WOULD BE FILING A COMPLAINT WITH THE BBB FOR ASSISTANCE. MY POINT IN ALL OF THIS IS THAT TOYOTA ISSUED A RECALL FOR THIS PART AND THE RECALL FAILED AND SHOULD NOT BE REPAIRED AT THE CONSUMER'S COST. THIS IS A SAFETY CONCERN OF MINE AS WELL AND LIMITS THE USE OF MY VEHICLE FOR LONG TRIPS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10703432April 2, 2015
SUSPENSION
THE REAR SUSPENSION ARM ON MY TOYOTA RAV4 FAILED, CAUSING THE WHEEL TO DROP OFF THE CAR AS I ENTERED I-95. WHEN I REPORTED IT TO TOYOTA, THEY SAID THE RECALL HAD BEEN FIXED IN ABQ, NM. I LIVE IN VA; THE RECALL HAD NEVER BEEN FIXED, AND THE CAR HAS NEVER BEEN IN ABQ. TURNS OUT ABQ DEALER HAD REPORTED THE WRONG VIN # ON FIXING MULTIPLE RECALLS ON ANOTHER RAV. I HAVE DOUBLE CHECKED THE VEHICLE AND MY VA DMV REGISTRATION TO ENSURE MY VIN IS CORRECT. I HAVE BEEN CONTACTING CORPORATE TOYOTA FOR OVER A WEEK, GETTING THE RUN AROUND. I CANNOT GET MY RAV FIXED BECAUSE THEY SAY THEIR RECORDS ARE IN ERROR. TOYOTA IS REFUSING TO FIX THE RECALL, AND THEIR CUSTOMER RESPONSE ON THIS IS HORRIBLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10702341March 28, 2015
AIR BAGS, ELECTRONIC STABILITY CONTROL (ESC)
OSTEOPOROSIS AND I READ THAT THIS DRUG BRINGS ON OR MAKES WORSE ANY OSTEOPOROSIS CONDITION MINE IS EXTREMELY SEVER AND MINE IS SEVER. I HAVE SINCE GONE TO A NEUROLOGIST AND HE PUT ME ON VERAPAMIL 80 MGS 2 X A DAY. I FRACTURED MY RIGHT KNEE IN 15 PLACES-I AM IN CONSTANT PAIN-I HAVE TO PAY OUT MONEY TO GET ANYWHERE I NEED TO GO-GROCERIES,BANK ALL THE CONTINUING VISITS TO MY PRIMARY DOCTOR, MY ORTHOPEDIC SURGEON(BECAUSE UNLESS I DO NOT REPLACE MY KNEE-I WILL BE IN THIS HORRIFIC-& PAIN THAT IS MY ORTHOS OPINION. I AM ALL FOR IT JUST TO LESSEN THE PAIN- I DO NOT WANT TO HAVE TAKE PILLS WHEN IT COULD BE GONE AFTER MY ACCIDENTS- I RECEIVE IN THE MAIL YET ANOTHER RECALL THAT SPECIFICALLY SAYS MY VIN NUMBER AND SAYS THAT BESIDES SOMETHING THAT GIVES ELECTRICAL TO THE AIR BAGS- MAY CAUSE AIR BAGS-NOT TO DEPLOY-I HAVE NO CAR,IT WAS TOTALED, THE POLICE SUSPENDED MY LICENSE AND BECAUSE OF THIS I HAVE TO GO THROUGH A BUNCH OF STUFF IN ORDER TO GET MY LICENSE BACK. I HAVE CALLED TOYOTA A LOT OF TIMES-THEY DO NOT CARE=I WAS WHAT-I HAVE NO FAMILY I HAVE HAD 4 ACCIDENTS-NEVER HAD THAT MANY, I HAD A TOYOTA CECLICA FOR 20 YEARS AND NEVER HAD 1 RECALL AND DID HAVE 1 ACCIDENT..AND THAT IS 20YEARS PRIOR TO THIS ONE-THAT CAR WAS A SUPER LEMON,BUT NO ONE GIVES A [XXX] WHAT I AM GOING THROUGH AND NO ONE CARES-THE PEOPLE I HAVE TALKED TO DOWN THERE ARE RUDE AND DISRESPECTFUL TO MT. HOPEFULLY I CAN FIND A LAWYER WHICH WILL DO PRO-BONO. THANKS FOR THE 15 FRACTURES. THE LOSS OF MY LICENSE,HAVING TO -THANKS FOR THE MISERY YOU HAVE BROUGHT ME AND THE RUDE AND CRAPPY BEHAVIOR OF YOUR COLLEAGUES. I HAVE NOTHING LEFT-NO LICENSE,NO CAR-HAVE TO PAY SOMEONE TO THE DOCTORS,FOOD,HAD TO MY CHAMPIONSHIP YORKIE UP BECAUSE I COULD NOT CARE FOR HER=U TRY THAT WITH 15 FRACTURES IN UR KNEE-NOT TO MENTION WHAT THE NEUROLOGIST ABOUT MY HANDS.UR CUSTOMER SERVICE SUCKS-THEY ARE RUDE & DISRESPECTFUL. *TR INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10694655March 16, 2015
SUSPENSION
TL* THE CONTACT OWNS A 2006 TOYOTA RAV4. THE CONTACT STATED THAT WHILE DRIVING 25 MPH, A LOUD BANGING NOISE EMITTED FROM THE REAR OF THE VEHICLE. AFTER INSPECTING THE VEHICLE, THE CONTACT NOTICED THAT THE REAR TIE ROD FRACTURED. THE VEHICLE WAS TOWED TO THE DEALER. THE TECHNICIAN STATED THAT THE VEHICLE WAS PREVIOUSLY SERVICED UNDER NHTSA CAMPAIGN NUMBER: 12V373000 (SUSPENSION) AND NHTSA CAMPAIGN NUMBER: 13V383000 (SUSPENSION). HOWEVER, BOTH REMEDIES FAILED TO PREVENT THE FAILURE FROM OCCURRING. THE DEALER STATED THAT THE TIE ROD FRACTURED WITH THE EPOXY STILL ATTACHED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 139,239. UPDATED 5/4/15*CN UPDATED 05/26/15*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10694321March 15, 2015
SUSPENSION
1/30/14 RECALL PART - REAR LOWER SUSPENSION ARM REPAIRED BY HANDY. SHORTLY AFTER (1-3 MONTHS) I NOTICED SWERVE/SWAY DURING HARD RIGHT TURNS. I SUSPECTED BAD OR UNDERINFLATED TIRE ON DRIVERS SIDE REAR. CHECKED ALL TIRE INFLATION AND LUG NUT TIGHTNESS BUT THE SWERVE/SWAY CONTINUED. ON 10/16/14 I HAD (4) NEW SNOW TIRES INSTALLED AT SUMNER TIRE IN NEWPORT/DERBY, VT. I THOUGHT IT WOULD ELIMINATE THE PROBLEM BUT THE SWERVE/SWAY CONTINUED. ON 10/21/14 I HAD LOCAL MECHANIC PERFORM A FOUR WHEEL ALIGNMENT. THE MECHANIC COULD NOT MAKE THE ADJUST BUT CONFIRMED DRIVERS SIDE REAR WAS OUT OF ALIGNMENT. ON 1/16/15 I MADE AN APPOINTMENT AT HANDY TO RESOLVE THIS AND OTHER ISSUES. HANDY OFFERED FREE LABOR IF I PAID $309.43 FOR PARTS TO REPLACE THE FAILED RECALL. WITHIN A FEW DAYS I CONTACTED NATIONAL TOYOTA CUSTOMER SERVICE AND SPOKE TO [XXX]. REF #CAN'T BE ENTERED AS IT FLAGS AS A SS NUMBER. [XXX] CALLED BACK TO STATE THAT HANDY SHOULD BE CONTACTING ME BY END OF THE WEEK CONCERNING THIS ISSUE. RECEIVED A ON-LINE SURVEY ONLY IN WHICH I MADE CLEAR THAT I SHOULD NOT HAVE TO PAY FOR A FAILED RECALL ITEM THAT WAS NOT FIXED PROPERLY. I CALLED NATIONAL C.S. AGAIN TWO WEEKS LATER TO REPORT THAT I HAVE NOT RECEIVED ANY CONTACT FROM HANDY. AFTER THAT CALL, STILL NO CONTACT WAS RECEIVED. I CALLED HANDY (3) TIMES ASKING TO SPEAK TO THE SERVICE MANAGER, [XXX] , WHO WAS ALWAYS BUSY. I FINALLY RECEIVED A CALL BACK FROM A SERVICE TECHNICIAN, [XXX], WITH A LOWER OFFER FOR THE COST OF THE PARTS TO FIX THE RECALL OF $226.03. I CALLED HANDY BACK STATING THAT I FELT THEIR OFFER WAS NOT ACCEPTABLE AND THAT I WOULD BE FILING A COMPLAINT WITH THE BBB FOR ASSISTANCE. MY POINT IN ALL OF THIS IS THAT TOYOTA ISSUED A RECALL FOR THIS PART AND THE RECALL FAILED AND SHOULD NOT BE REPAIRED AT THE CONSUMER'S COST. THIS IS A SAFETY CONCERN OF MINE AS WELL AND LIMITS THE USE OF MY VEHICLE FOR LONG TRIPS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Toyota RAV4