Toyota RAV4 Complaints (2024)

171 consumer complaints on file.

#11618615October 8, 2024
STRUCTURE:BODY
Brand new vehicle recently purchased 9/28/2024 at the Dealership, Toyota of AA, Michigan. While driving at highway speeds greater than 70 mph, the flimsy hood balloons/bubbles up and starts flexing visibly and violently with almost 2 inch amplitude waves and looks like it wants to become unlatched and slam into the windshield. Pretty scary! This is definitely a safety risk that raises the fear in me of a potential serious crash. Vehicle dropped back at the Dealership 10/7/2024 for inspection.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618422October 7, 2024
SERVICE BRAKES
I was pulling into a parking space at work and went to break to park and my car accelerated up a hill. After I released my foot from the break,and tried pumping the break the car eventually decelerated and I was able to come down off the hill to park. I had damage to the passenger corner panel and had to file and insurance claim for repairs. I called the dealership and they said they had not heard of any type of issues with breaks on this model and to file an insurance claim and they would inspect the vehicle for default.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11617118September 29, 2024
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
On 3 separate occasions, when pulling out into traffic, the car wrongly senses oncoming traffic as being too close and slams on the brakes once you're out in a lane, preventing acceleration and leaving you stuck and at risk of being hit from oncoming traffic.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616626September 26, 2024
VEHICLE SPEED CONTROL, SERVICE BRAKES
The contact owns a 2024 Toyota Rav4 Hybrid. The contact stated that while driving into a parking speed at a low rate of speed, the contact pressed the brake pedal to stop but the vehicle suddenly experienced unintended acceleration. The contact indicated that the vehicle accelerated forward and crashed into the parked vehicle ahead. During the incident no injuries were reported and a police report was taken at the scene. The vehicle was later driven to the local dealer. The cause of the failure was not determined and the vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 500.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11615426September 19, 2024
ELECTRICAL SYSTEM
The contact owns a 2024 Toyota Rav4. The contact stated that while attempting to start the vehicle, several alarms were activated. The vehicle was started on the third attempt; however, the failure recurred. The vehicle was not taken to an independent mechanic or dealer. The vehicle was repaired but the failure persisted. The manufacturer was notified of the failure. The VIN was not available. The failure mileage was approximately 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11612098September 2, 2024
TIRES
225/60/18
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609584August 20, 2024
UNKNOWN OR OTHER
I just purchased a 2024 Toyota RAV4 SE Hybrid in March 2024 at Summit Toyota in Akron, Ohio. On [XXX], the A/C was not blowing cold air and was making loud noise when turned on. I made an appointment for the car to get checked. Our RAV4 has approximately 3200 miles and is used by my wife sparingly around town. Summit Toyota called me on 8-19-24 and said there was damage to the compressor from “possibly” a rock. They said it would not be covered under the warranty. The total cost is around $1.250.00. We currently have a 2020 Highlander and many other Toyotas before our current ones. We decided to purchase this RAV4 because we wanted the reliability of a Toyota. After today’s assessment from Summit Toyota that this was “possibly” caused from a rock then there must be a design flaw in the grate opening size. This is a safety concern if rocks/road debris can damage components of the vehicle this easily. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608491August 14, 2024
UNKNOWN OR OTHER
I am unable to use any GPS system when connected to the Multimedia function via Apple CarPlay. The location of the car on the maps is inaccurate. I could be a few feet to a few miles off. I called Toyota Brand Engagement to report this. Initially I asked if they could give me a complimentary subscription to their "Direct Connect" as suggested by the Toyota Service center at my Dealership. Ihad hopes that this might improve the location services. This was denied. I have taken it to the dealership 3 times in an effort to resolve this. I was told that they have seen this a few times and have replaced the radios in some cars previously with some success. At the last service visit Toyota was contacted by the service center and they were told to NOT replace any more radios and Case #240705001763 was initiated by the Toyota Brand Engagement center concerning MY car. No fix has been supplied yet nor have I received any communication about this. On Friday August 9, I spoke to "resolution specialist" who said she would escalate this as a safety issue. I have not received any communication since (except the post call survey). This is a safety concern as it renders all GPS wayfinding apps inaccurate( Waze, Google maps, Apple maps. This is a huge problem if you are relying on these. I paid almost $50,000 for this car and I expect the GPS to work
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11607432August 9, 2024
UNKNOWN OR OTHER
I purchased the car 1/31/24 the very next day I experienced a rough idle and the car revving up its own. Toyota was unable to duplicate the problem. In May, I experienced a small leak by driver side pillar A. I was told the vehicle was fixed. In June, I had a leak in the same pillar as well but additional areas were showing a leak. I was told the first leak was from the sunroof. The 2nd leak I was told it was the windshield. The windshield was replaced in July. In August, I am now experiencing a leak again in the same places. Toyota is deeming the care safe and drivable regardless of the fact that the car is still leaking The dealership suggest I trade in the vehicle. Aside from the leak, I’ve dealt with steering/alignment issues which have been looked at twice.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11607053August 7, 2024
SEAT BELTS
This was a rental car. The center rear seat harness is locked so it cannot be used. Pulling lightly, or with any degree of resistance, will not allow the shoulder strap to be loosed so it can be used. As a result a passenger cannot be seated in the center of the rear bench seat. Also, the cover assembly for the rear cargo area was installed incorrectly so it cannot be pulled out and secured to the slots. It appears this was a dealership prep mistake.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11606470August 5, 2024
HYBRID PROPULSION SYSTEM, POWER TRAIN
The contact owns a 2024 Toyota Rav4 Hybrid. The contact stated that while attempting to park the vehicle in a parking space, the vehicle accelerated without warning. The vehicle crashed into a tree while the contact's foot was firmly depressed on the brake pedal. The air bags did not deploy upon impact. The contact did not suffer any injuries and did not seek medical attention. A police report was not filed. The contact stated that two days prior to the failure, the "Hybrid System Fail" warning message appeared on the instrument panel. The manufacturer was notified of the failure. The vehicle was taken to an independent mechanic for a repair and an inspection. The contact was informed that the vehicle's black box did not record a vehicle failure during the accident. The body of the vehicle was repaired. The failure mileage was approximately 4,600.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11604829July 26, 2024
UNKNOWN OR OTHER
The cover and insulation material around the steering shaft came off and it is interfering with the brake and acceptation pedals. It looks to be a safety risk. TOYOTA claims that it is not cover under warranty, but I am concern if this can eventually cause an accident. Refer to the picture attached.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11599866July 7, 2024
VISIBILITY/WIPER, STRUCTURE:BODY, VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR
Hood shakes in the middle presenting the appearance that the hood will open on its own, side mirrors shake causing distorted view
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594457June 14, 2024
AIR BAGS
Car was left inside garage for about 20-24 hrs. Car was locked and turned off with no one in it. Upon going to use the vehicle after this amount of time had passed, it was found the passenger side dash airbag had deployed at some point in time since last parked.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11592083June 3, 2024
SERVICE BRAKES
The contact owns a 2024 Toyota RAV4. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed, however, the vehicle did not stop as intended. The contact stated that the failure occurred while the contact was trying to avoid a crash. The contact stated that while trying to prevent the oncoming vehicle from crashing into the contact's vehicle, the contact crashed into a curb. The contact stated that while driving off the curb, the brake pedal was depressed and the steering wheel was steered to the left, the vehicle did not stop. The contact stated that the vehicle crashed into a pole and then the vehicle stopped. The vehicle was damaged on the passenger's side from the front bumper to the passenger's front door. The driver's front door rear view mirror was damaged. In addition, the transmission fluid leaked and the passenger's front wheel was detached. The fire department and Police department arrived on the scene. The contact sustained injuries to the right lower leg and left wrist. The contact’s left wrist was burned due to the air bag deployment. The contact received medical treatment for the injuries at the scene. A police report was filed. The vehicle was towed to an independent mechanic. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 5,500.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11591815May 31, 2024
ELECTRICAL SYSTEM, SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: WARNINGS
The car self accerated while I was pulling into a parking spot and hit a cement wall. The brake sign came on and I braked. Damage to the front of vehicle and the collision sensor was demolished.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11591433May 30, 2024
ELECTRICAL SYSTEM, STRUCTURE:BODY, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I was pulling into a parking spot in a parking garage. My foot was off the accretor ready to brake and then the car self accelerated and hit the cement wall. The red brake light came on and I slammed on the brake but the damage was done. The front bumper was cracked on the left side and dented on the right side. There whole front end was scraped and scratched. The collision sensor is damaged
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590818May 26, 2024
UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: WARNINGS
I have driven 20 years in USA, where I had observed a debris (dirt/ rock) from road hitting the wind shield and have never had damaged by car wind shield. My new TOYOTA RAV4 xe, wind shield cracked by UN-noticeable debris hitting it. Wind Shield quality has been compromised by TOYOTA. It is so thin and week that it gave way. I lost confidence in Toyota and feel nervous as similar damage may happen in future also. How can you ensure that they recall and install better wind shield. Dealers sell Warranty for the same when we buy new cars, so that Financial impact is taken care by additional 3-4 K. $ warranty sale. But what about Passenger in front if the windshield breaks and cause face / eye injury. The wind shield of RAV4 is too thin for it large area (size). It may be OK for windows and rear, but not OK for front. Do they test the impact test on Wind shield (1/2 cm stone or ice (hail) hitting the wind shield from their vendors? Toyota is not considering this in Manufacturing Warranty. Relying on Toyota's quality, i denied Dealer's warranty, as I am a safe driver (no incidence in my 40 years of driving. Toyota should reimburse and provide High quality Wind shields. Yours sincerely [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11589052May 16, 2024
STEERING, ELECTRICAL SYSTEM, ENGINE
Dear Tim Sir, Greetings to you and Team I hope this email finds you well, Brining it to your attention once again ( VOQ #11581817 Previous case no), In a less than 3 weeks of time and after Toyota's investigations and promises went unfaithful. As per Toyota's office sent email on the April 17th stating the vehicle is fit and safe after claiming highly on the investigation report and put me again into unsafe vehicle, Unfortunately, again last Sunday Morning [XXX] 2024 Time around 2:45 AM on the highway 10 near Orangeville this happened again when the vehicle was on the speed of 80KM a BIG Red steering wheel with exclamation mark appeared with warning sound and for a few seconds steering lost all its power by putting me and family in a dangerous situation and I had to stop the vehicle and its regain the power to pull over on the safer side. I called emergency roadside assistance of Toyota at 3:15 AM after taking car in near safe place, They said they would need a few hours to reach out me and requested me if you can still drive vehicle can park at home and contact your dealer, I had no choice than driving the vehicle as I was with my wife on the rainy night and dark road, I took this risk to reach home. I informed Toyota after reaching home safely. This is already brought to your attention briefly last time before with Toyota and so as dealership level and provided Digital facts regarding the safety issue in RAV4 XLE AWD I VIN: [XXX] . Toyota is just giving false commitments in the shape of reports and promises that could lead to accidents or someone's life. in last 3 months its 3rd time and vehicle spend almost 25 days in service centre and and its brand new vehicle with less than 3000 km on it. [XXX] Sir please help. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11587866May 9, 2024
UNKNOWN OR OTHER
It's brand new car
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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