Toyota RAV4 Complaints (2007)

1,004 consumer complaints on file.

#10476921September 24, 2012
ELECTRICAL SYSTEM
MY WIFE LEFT HOME TO DRIVE TO THE STORE - A 3-MILE TRIP, ALL IN-TOWN DRIVING. AFTER TRAVELING ABOUT 1/2 MILE, SMOKE STARTED COMING INTO THE CAR FROM BEHIND THE PANEL ON THE INSIDE OF THE DRIVER'S DOOR. SHE STOPPED THE CAR. THE VOLUME OF SMOKE ACCUMULATING IN THE CAR INCREASED. A PASSER-BY STOPPED, CALLED 911, REPORTED THE FIRE, AND ASSISTED MY WIFE, WHO CLIMBED INTO THE FRONT PASSENGER SEAT AND EXITED THE CAR OUT THE FRONT, RIGHT PASSENGER DOOR. BY THE TIME THE FIREMEN AND POLICE ARRIVED, APPROXIMATELY 3-5 MINUTES LATER, SMOKE WAS DENSE AND FLAMES WERE SURROUNDING THE EDGES OF THE DOOR PANEL. FIREMEN SPRAYED WATER ON THE PANEL, PULLED THE PANEL OFF THE DOOR, AND CONTINUED TO APPLY WATER UNTIL THE FIRE WAS EXTINGUISHED. THANKFULLY, MY WIFE WAS ABLE TO STOP AND EXIT THE CAR QUICKLY. HAD SHE BEEN IN HEAVY, FAST-MOVING TRAFFIC, IT COULD HAVE BEEN A LIFE-THREATENING SITUATION. ALSO, THE NON-AVAILABILITY OF FIREMEN WOULD HAVE RESULTED IN MUCH MORE FIRE- DAMAGE TO THE CAR AND POSSIBLY AN EXPLOSION. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10475773September 18, 2012
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
TL* THE CONTACT OWNS A 2007 TOYOTA RAV4. THE CONTACT STATED THAT THE PASSENGER SIDE WINDOW EXHIBITED AN ABNORMAL NOISE FOR AND THE POWER SWITCH AILED INTERMITTENTLY. THE CONTACT STATED THAT THERE WAS A BURNING SMELL THROUGHOUT THE VEHICLE WHENEVER CONTACT USED THE POWER SWITCH FOR THE WINDOWS. THE VEHICLE WAS TAKEN TO DEALER WHO INSPECTED VEHICLE AND DETERMINED THAT THE MOTOR FOR THE POWER SWITCH PASSENGER WINDOW NEEDED TO BE REPLACED. THE MOTOR WAS NOT REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 42,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10475522September 16, 2012
ELECTRICAL SYSTEM
I WAS DRIVING THE RAV4 IN APRIL 2011 AND AGAIN ON SEPTEMBER 14, 2012 WHEN THE SAME INCIDENT OCCURRED.THE FIRST TIME THERE WAS NO WARNING, THE BATTERY LIGHT DID NOT COME ON, FIRST THE RADIO QUIT PLAYING AND THEN THE CAR WENT DEAD AS I WAS MOVING IN TRAFFIC. NEEDLESS TO SAY IT WAS VERY STRESSFUL BEING STRUCK IN TRAFFIC. THANKS TO SOME KIND LADIES, THE CAR WAS PUSHED OUT OF THE WAY. WE SUSPECTED IT WAS A BATTERY MALFUNCTION, ALTHOUGH THE BATTERY WAS ONLY 8 MONTHS OLD. WE TOOK THE BATTERY TO PLACE OF PURCHASE AND THEY TRIED TO CHARGE IT, IT WOULD NOT CHARGE SO THEY REPLACED THE BATTERY FOR FREE BECAUSE IT WAS STILL UNDER WARRANTY. ON FRIDAY, SEPTEMBER 14 I WAS DRIVING IN HEAVY TRAFFIC AND THIS TIME THE BATTERY LIGHT CAME ON FOR A FEW MINUTES, THEN THE RADIO WENT OUT AND THE CAR DIED. THIS WAS EXTREMELY STRESSFUL AS TRAFFIC WAS SPEEDING BEHIND ME AND I WAS AFRAID I WOULD GET REAR ENDED. ONCE AGAIN THERE WERE TWO FEMALES THAT HELPED ME PUSH THE CAR OUT OF TRAFFIC. ONCE AGAIN THE BATTERY WAS REPLACED AS IT WAS STILL UNDER WARRANTY, HOWEVER THIS TIME THE BATTERY LIGHT WILL NOT GO OUT. AFTER DOING SOME INVESTIGATING, I BELIEVE THE PROBLEM STEMS FROM THE RAV 4 'S ELECTRICAL STEERING AND THE FACT THAT IT PULLS TO MUCH POWER. THERE IS NOT REASON WHY THE CAR SHOULD JUST QUIT WHILE YOUR DRIVING IN TRAFFIC. IT IS HARD TO TRUST THE VEHICLE WHEN IT SUDDENLY STOPS IN TRAFFIC AND WILL NOT START AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10475230September 12, 2012
ELECTRICAL SYSTEM
THE CAR FILLED WITH THE SMELL ,AND SMOKE OF BURNING WIRE. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10473967September 5, 2012
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2007 TOYOTA RAV4. THE CONTACT STATED THAT WHILE DRIVING 40 MPH BURNING FUMES WERE EMITTED INTO THE VEHICLE AND SMOKE STARTED TO COME OUT FROM THE DOOR. THE CONTACT MENTIONED THAT RIGHT BEFORE HE WAS ABLE TO STOP THE VEHICLE IT ENGULF INTO FLAMES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO DID NOT OFFER ANY ASSISTANCE SINCE THE VEHICLE WAS NO LONGER UNDER WARRANTY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR REPAIR. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 55,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10473753September 4, 2012
ELECTRICAL SYSTEM
WAS DRIVING NORMAL - ONLY A FEW MINUTES AFTER IGNITION - STRANGE SCENT OF PLASTIC BURNING. LOOKED DOWN TO FIND A THICK WHITE SMOKE COMING FROM WINDOW SWITCHES, FLAME SEEN THROUGH CRACKS. HAD TO PULL OVER IMMEDIATELY @ GAS/SERVICE STATION TO EXTINGUISH THE FLAME - I HAD NO LIQUID TO EXTINGUISH AT TIME OF INCIDENT. WENT DIRECTLY TO TOYOTA DEALERSHIP AND DROPPED OFF VEHICLE. THEY ARE SAYING THERE IS NO RECALL - SO THEY WOULD NOT PURCHASE ME A RENTAL HAD TO PAY FOR IT MYSELF. I FOUND THESE LINKS RIGHT AWAY ONCE I GOT IN FRONT OF A COMPUTER: HTTP://WWW.KTVU.COM/NEWS/NEWS/TOYOTA-RECALLING-778000-RAV4-SUVS/NP8CR/ THIS IS THE LATEST ISSUE FOR THE POPULAR RAV4, WHICH IS CURRENTLY INVOLVED IN A GOVERNMENT INVESTIGATION OF DOOR FIRES THAT HAVE BEEN LINKED TO POWER WINDOW SWITCHES. HTTP://WOT.MOTORTREND.COM/BURNING-TOYOTA-CAMRYRAV4-WINDOW-SWITCHES-PROMPT-NHTSA-INVESTIGATION-168895.HTML END OF REPORT. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10473750September 4, 2012
STEERING, SUSPENSION
ON MARCH 29, 2012, I PULLED OUT OF MY DRIVEWAY & HEARD A CLUNK. CHECKED REAR UNDERSIDE & SAW NOTHING AMISS. ARRIVED IN DOWNTOWN CHICAGO AND HEARD 3 MORE CLUNKS (WHEN MAKING RIGHT TURNS). THEN THE FINAL EXTRA LOUD CLUNK AS THE STEERING WENT OUT OF CONTROL. I WAS ON MICHIGAN AVE. IN FRONT OF THE HILTON HOTEL DURING RUSH HOUR TRAFFIC (5 PM) DOING 25 TO 30 MPH. CARS ALL AROUND ME. GENTLY APPLIED BRAKES & EMERGENCY FLASHERS TO WARN OTHERS, AS I KEPT TURNING THE STEERING WHEEL FROM WAY LEFT TO WAY RIGHT. EASED MY WAY FROM CENTER LANE OVER TO THE CURB. CAN'T BELIEVE I DIDN'T HIT ANYTHING! RIGHT REAR WHEEL WAS TILTED AT ABOUT A 45 DEGREE ANGLE--TOP OUTWARD, BOTTOM INWARD. IN ANOTHER 15 MIN. I WOULD HAVE BEEN ON THE EXPRESSWAY DOING 50 --60 MPH. VEHICLE HAD TO BE TOWED BACK TO INDIANA. TOYOTA SERVICE ADVISOR SAID: "BOLT RUSTED THROUGH. IF KEEPING CAR, SUGGEST GETTING LEFT REAR SUSPENSION REPLACED TOO BECAUSE IT IS GETTING READY TO GO. A COMPANY REP IS GOING TO COME OUT TO LOOK AT IT BECAUSE WE HAVE HAD ANOTHER EXACT FAILURE JUST RECENTLY." THE REP DECIDED HE DID NOT NEED TO SEE IT. (I'M SURE HE WAS ALREADY AWARE OF THE BIGGER PROBLEM TOYOTA WOULD BE FACING.) VEHICLE FACTS: 2007 RAV-4, MILEAGE: 43,185, ONE OWNER, GARAGE KEPT (EXCEPT FOR VACATIONS). LAST 27-POINT INSPECTION: (1-21-2012) 2 MONTHS BEFORE FAILURE. NO ITEMS IN THE SECTION TITLED "UNDER VEHICLE" WERE EVEN CHECKED OFF AS COMPLETED (GOOD OR BAD). THIS INCLUDED "SUSPENSION & STEERING LINKAGE". I PAID $778. TO HAVE BOTH LEFT & RIGHT SUSPENSION ASSEMBLIES REPLACED & AN ALIGNMENT. WHEN I ASKED ABOUT REIMBURSEMENT FROM TOYOTA, THE SERVICE ADVISOR SAID "NO. THEY CONSIDER IT NORMAL "WEAR & TEAR". NOTE: CASES LIKE MINE ARE NOT GOING TO SHOW UP AS "TRAFFIC ACCIDENTS" BECAUSE I DIDN'T HIT ANYTHING OR ANYONE. AND THOSE THAT ARE ACCIDENTS COULD POSSIBLY BE MISTAKEN AS: "OVER-CORRECTIVE STEERING!" *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10473276September 1, 2012
STEERING
MY RAV4 WAS MAKING POPPING NOISES IN THE STEERING, I TOOK IT TO THE DEALERSHIP TO HAVE IT LOOKED AT. THE DEALERSHIP SAID THAT THE STEERING SHAFT HAD TO BE REPLACED AND THERE WAS NOT A RECALL ON THAT. I HAVE NEVER HEARD OF A CAR HAVING A SERIOUS PROBLEM WITH STEERING, ESPECIALLY ONE WITH ONLY 70,000 MILES ON IT. ANYWAY, I HAD TO PAY $380 TO HAVE THAT FIXED AND THEY ALSO DID AN ALIGNMENT. THEY SAID THAT I NEEDED THE ALIGNMENT BECAUSE OF THE REPAIR. I PICKED UP THE CAR AND ON THE WAY HOME, IT STARTED MAKING A HORRIBLE POPPING AND CLUNKING SOUND IN THE REAR-END. I CALLED THE DEALERSHIP BACK TO TELL THEM TO COME GET IT BECAUSE I DID NOT FEEL SAFE DRIVING IT BACK TO THEM. AFTER THE TOW TRUCK CAME, MY HUSBAND FOUND THAT THERE IS A RECALL ON THE CAR BECAUSE OF REAR SUSPENSION AFTER AN ALIGNMENT. I AM WRITING THIS TO LET YOU KNOW ABOUT MY PROBLEMS WITH 1) THE STEERING PROBLEM AND 2) THE REAR SUSPENSION PROBLEM. AGAIN, THIS ALIGNMENT WAS DONE AT A TOYOTA DEALERSHIP! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10473212August 31, 2012
ENGINE
TL* THE CONTACT OWNS A 2007 TOYOTA RAV-4. THE CONTACT STATED THAT AFTER PERFORMING AN OIL CHANGE ON THE VEHICLE, THE CONTACT NOTICED THAT OIL LEVEL HAD DIMINISHED DRASTICALLY. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED THAT THE VEHICLE WAS WORKING NORMAL. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO ADVISED THE CONTACT TO TAKE THE VEHICLE TO THE DEALER IN ORDER TO HAVE AN OIL CONSUMPTION TEST DONE. THE FAILURE MILEAGE WAS 66,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10473075August 30, 2012
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
TL* THE CONTACT OWNS A 2007 TOYOTA RAV4. THE CONTACT STATED THAT THE VEHICLE PASSENGER FRONT WINDOW FAILED. AS A RESULT, THE WINDOW COULD NOT BE OPENED AND CAUSED SMOKE TO RELEASE FROM THE DRIVER AIR VENT. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THAT THE DRIVERS DOOR MASTER SWITCH WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 250,000 AND THE CURRENT MILEAGE WAS 307,643.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10473384August 27, 2012
STEERING:LINKAGES:TIE ROD ASSEMBLY
2007 TOYOTA RAV 4. CONSUMER WRITES IN REGARDS TO EXPECTED RECALL CONCERNING REAR TIE RODS *TGW THE CONSUMER STATED SOMETIME AROUND JUNE 2011, SHE BEGAN TO HEAR A NOISE COMING FROM THE REAR OF THE VEHICLE; SOMETIMES FROM THE LEFT AND SOMETIMES FROM THE RIGHT. FINALLY, IN DECEMBER 2011, THE CONSUMER TOOK THE VEHICLE TO A REPAIR SHOP AND AFTER TEST DRIVING THE VEHICLE, IT WAS CONFIRMED THERE WAS A NOISE, BUT THE TECHNICIAN STATED THERE WAS NOTHING WRONG WITH THE VEHICLE. IN MAY 2012, THE NOISE WAS STILL THERE, ONLY PERIODICALLY. ON MAY 3, 2012, AS THE CONSUMER WAS DRIVING APPROXIMATELY 60 MPH THE NOISE BECAME EVEN LOUDER. HOWEVER, THE NEXT DAY WHILE DRIVING 40 MPH, SUDDENLY THE VEHICLE WENT OUT OF CONTROL, GOING BACK AND FORTH ACROSS THE ROAD AND DOING A COMPLETE 360 DEGREE TURN. SHE FINALLY MANAGED TO GET THE VEHICLE UNDER CONTROL AND WAS ABLE TO STOP IN A SAFETY ZONE. THE LEFT REAR TIRE WAS BENT IN AT A 90 DEGREE ANGLE AND ALMOST OFF THE VEHICLE. ON MONDAY MAY 7, 2012, THE DEALER INFORMED THE CONSUMER THE LEFT REAR TIE ROD SNAPPED AND THE RIGHT ONE WAS IN A WEAKENED CONDITION AND BOTH WOULD NEED TO BE REPLACED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10472336August 24, 2012
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2007 TOYOTA RAV4. THE CONTACT STATED THAT WHILE DRIVING 35 MPH, THERE WAS SMOKE AND A BURNING SMELL COMING FROM THE DRIVER SIDE ELECTRICAL PANEL. THE VEHICLE WAS PULLED INTO A TIRE SHOP AND THE FIRE WAS EXTINGUISHED. THE VEHICLE WAS LATER TAKEN TO THE DEALER WHO ADVISED THAT THEY WOULD NEED TO REPLACE THE CONTROL PANEL BECAUSE ALL OF THE WIRES WERE MELTED. THE MANUFACTURER WAS NOTIFIED WHO SENT OUT A REPRESENTATIVE TO INSPECT THE FAILURE, ADVISING THE CONTACT THAT THEY WOULD RESPOND WITHIN THIRTY DAYS. THE VEHICLE WAS NOT YET REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 74,120.   ..UPDATED 09/12/12 *BF UPDATED 09/12/2012 *JS
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10471985August 23, 2012
ENGINE
TL* THE CONTACT OWNS A 2007 TOYOTA RAV-4. THE CONTACT STATED THAT WHILE DRIVING 25 MPH, THE VEHICLE LOST POWER AND THE MOTOR BECAME INOPERABLE WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THAT THE FAILURE WAS THAT THE MOTOR OIL WAS ABNORMALLY LOW AND DAMAGED THE ENGINE. THE ENGINE WAS REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND WHO STATED THAT THE VEHICLE WAS NOT UNDER ANY WARRANTY AND OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 97,000 AND THE CURRENT MILEAGE WAS 99,000. ....UPDATED 10/11/12 *BF UPDATED 10/16/2012*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10471824August 21, 2012
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS, ELECTRICAL SYSTEM
I WAS DRIVING WHEN SUDDENLY I SAW SMOKE COMING OUT OF THE POWER WINDOW SWITCH ON THE DRIVER'S-SIDE DOOR. WHEN I STOP TO CHECK I SAW FIRE INSIDE THE DOOR. I IMMEDIATE ASK FOR ASSISTANCE. WHEN HE UNCOVER THE SWITCH IT HAS A NICKEL SIDE HOLE. THERE IS NO MAJOR DAMAGE TO MY VEHICLE OTHER THAN THE SWITCH NOT WORKING OR MY WINDOWS. I REALLY THINK I WAS LUCKY THAT I WAS NEAR MY BROTHERS HOME WHEN THIS HAPPEN. IF I WAS SOMEWHERE (LIKE THE FREEWAY) I REALLY TAUGHT MY WHOLE CAR WOULD OF CAUGHT ON FIRE AND LUCKY MY CHILD WAS NOT IN THE VEHICLE WITH ME. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10471561August 20, 2012
VEHICLE SPEED CONTROL, EQUIPMENT ADAPTIVE/MOBILITY
VEHICLE WAS RECALLED BY TOYOTA TO HAVE ACCELERATOR PEDAL MODIFIED AND FLOOR MATS CHANGED IN ORDER TO AVOID INADVERTENT ACCELERATION. FLOOR MAT CHANGE APPLIED ONLY TO ORIGINAL TOYOTA SUPPLIED FLOOR MATS, WHICH ABOVE VEHICLE HAS, AT LEAST ACCORDING TO ACCESSORY WINDOW STICKER SUPPLIED AT PURCHASE. WHEN VEHICLE WAS TAKEN TO OURISMAN TOYOTA FOR COMPLIANCE, DEALER MARKED ON CUSTOMER YELLOW FORM THAT MATS WERE NOT ORIGINAL TOYOTA AND THAT THEY WOULD NOT BE CHANGED. HOWEVER DEALER STATED VERBALLY THAT MATS ACTUALLY WERE ORIGINAL TOYOTA, BUT THAT CUSTOMERS WERE NOT HAPPY WITH NEW MATS SINCE THEY WERE TOO THIN. THEREFORE DEALER DECIDED TO COMPLY WITH SAFETY DIRECTIVE BY MARKING ALL ORIGINAL MATS AS NON-ORIGINAL MATS, WHICH DID NOT HAVE TO BE CHANGED. NICE TO KNOW THAT THE DEALER IS CUSTOMER ORIENTED, BUT I AM LEFT WONDERING IF THAT JEOPARDIZES SAFETY. INCIDENT WAS REPORTED TO TOYOTA ON THE SAFETY EMAIL ADDRESS LISTED ON THEIR WEB SITE, BUT NO REPLY RECEIVED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10471634August 20, 2012
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS, SUSPENSION, ELECTRICAL SYSTEM
MY 2007 RAV4 DRIVER SIDE REAR WINDOW WONT GO UP AND DOWN. THE DRIVER SIDE CONTROL SWITCH FOR THE REAR DRIVER SIDE WINDOW DOES NOT MOVE. THE SWITCH FOR THE REAR DRIVER SIDE WINDOW ON THE BACK DOOR DOES NOT WORK ALL THE TIME. WHEN IT DOES WORK JUST ONE TAP AND THE REAR WINDOW (DRIVER SIDE) GOES DOWN ALL THE WAY BY ITS SELF. THE OTHER THREE SWITCHES FOR THE WINDOWS AND THE OTHER THREE WINDOWS SEEM TO WORK AND RESPOND HOW THEY SHOULD. ONLY PROBLEM IS WITH THE REAR WINDOW AND THE SWITCH ON BOTH THE DRIVER DOOR AND THE REAR WINDOW DOOR (DRIVER SIDE). ALSO WHILE DRIVING TO WORK DRIVING APROX 10 MPH MY REAR PASSENGER SIDE WHEEL BENT IN TOWARD THE WHEEL WELL. THE TIE ROD WAS BROKE AND THE TIE ROD WAS VERY RUSTED . THE DEALER SAID IT WAS A FREAK OCCURRENCE AND FIXED IT WHILE UNDER WARRANTY. PROBLEM IS THAT THE OTHER SIDE OF THE REAR SUSPENSION (DRIVER SIDE) IS ALSO RUSTED BUT THEY DID NOT FIX IT AT THE SAME TIME. THIS HAPPENED JUNE 14TH AT ABOUT 6:10 AM I WAS NOT TOLD OF THE RECALL OF THIS TIE ROD ISSUE AT THE TIME OF IT GETTING FIXED . THEY PLAYED IT OFF AS IT WERE A FREAK OCCURRENCE.. TOYOTA/SCION DEALER OF BERLIN CITY TOYOTA. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10471232August 17, 2012
SUSPENSION
BOTH REAR SWAY BAR LINKS BROKE ON A WELL MAINTAINED RAV4 THAT IS GARAGED NIGHTLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10471269August 17, 2012
ENGINE
TL* THE CONTACT OWNS A 2007 TOYOTA RAV4. WHILE DRIVING APPROXIMATELY 15 MPH, THE CONTACT HEARD A CLUNKING NOISE COMING FROM THE ENGINE. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTICS. THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE DEALER REQUESTED A TOYOTA ENGINEER COME TO INSPECT THE VEHICLE IN AN ATTEMPT TO FIND THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 5,000. UPDATED 08/29/12*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10470719August 15, 2012
STEERING
FELT A LOOSENESS IN THE STEERING, A POPPING NOISE WHEN MAKING TURNS. UNDER WARRENTY, AT APPROXIMATELY 33,000 MILES, THE INTERMEDIATE STEERING SHAFT WAS REPLACED. AT APPROXIMATELY 56,000 MILES, THE SAME PROBLEM RECURRED. WAS ADVISED BY THE LOCAL TOYOTA DEALER THE INTERMEDIATE STEERING SHAFT HAD FAILED ONCE AGAIN. COST OF REPLACEMENT ESTIMATED AT $628.00. CALLED TOYOTA CUSTOMER EXPERIENCE CENTER AND RECEIVED A CASE MANAGER. CASE MANAGER INFORMED ME THE FINAL OFFER TOYOTA WOULD MAKE IS TO PAY THE COST OF THE PART, I WOULD BE RESPONSIBLE FOR THE APPROXIMATE $300.00 LABOR COSTS. THEY WOULD NOT GUARANTEE FUTURE REPLACEMENTS SHOULD THE PART FAIL AGAIN. CLEARLY A SAFETY ISSUE THAT TOYOTA REFUSES TO PROPERLY ADDRESS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10470578August 14, 2012
AIR BAGS:FRONTAL, AIR BAGS:SIDE/WINDOW
TL* THE CONTACT OWNS A 2007 TOYOTA RAV4. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO THE DEALER FOR NHTSA CAMPAIGN ID NUMBER: 11V245000 (AIR BAG: SIDE WINDOW) TO HAVE THE SIDE AIR BAGS SENSOR REPLACED. THE CONTACT WAS MADE AWARE THAT THE SPIRAL CABLE FAILED AS A RESULT OF THE DEFECTIVE SENSOR. THE MANUFACTURER WAS CONTACT WHO DID NOT OFFER ANY ASSISTANCE SINCE THE SPIRAL CABLE WAS NOT INCLUDED IN THE RECALL. THE VIN WAS NOT AVAILABLE. THE CURRENT MILEAGE WAS 90,000. THE CONSUMER STATED WHEN THE SRS LIGHT ILLUMINATED, SHE TOOK THE VEHICLE TO THE DEALER. THE DEALER INFORMED THE HER, THE VEHICLE WAS UNDER A RECALL FOR A DEFECTIVE SIDE IMPACT AIR BAG ECM AND THEY WOULD RUN A DIAGNOSTIC TO SEE WHAT ERROR CODE WAS CAUSING THE ACTIVATION OF THE WARNING LIGHT. THE CONSUMER RECEIVED A CALL FROM THE SERVICE DEPT, AND THEY STATED THE VEHICLE WAS REPORTING TWO SEPARATE ERROR CODES; THE FIRST FOR THE RECALLED ECM, WHICH WAS REPLACED, AND A SECOND FOR A DEFECTIVE SPIRAL CABLE, WHICH WAS RELATED TO THE AIR BAG SYSTEM, BUT NOT COVERED UNDER THE RECALL. UPDATED EVOQ 10/10/12
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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