Toyota Prius C Complaints (2013)

57 consumer complaints on file.

#11509104February 25, 2023
STRUCTURE:BODY, BACK OVER PREVENTION: WARNINGS
A tree fell on my car during a storm. The tree remains on top of my car. Waiting for your party to remove it off of my car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11500797January 9, 2023
ELECTRICAL SYSTEM, POWER TRAIN
According to Toyota Dealership, "WILL NEED TO REPLACE (MG1) HV TRANSAXLE UNIT AS 1ST STEP IN ORDER TO TO BE ABLE TO PROCEED WITH DIAGNOSE AND CHECKED FOR ANY OTHER SHORTED COMPONENTS". Vehicle is available for inspection. Vehicle was being driven on a city street towards a red light when the vehicle experienced a jolt and lost complete acceleration power and a "Check Hybrid System" was displayed on the dashboard. Luckily all vehicles behind were already coming to a stop for the red light, otherwise, the safety of my family and myself may have been put in more serious harm. Vehicle able to crawl to a nearby gas station. Attempted to use remaining battery power to drive back to residence nearby, but lost all battery power/function and puled into a bus lane where vehicle was towed from. There were no warning lights or messages displayed prior to the incident. Toyota Dealership performed DTC verification 3 times and found to verify P0A94 detail code 172 is the persistent DTC when memory is cleared. They also inspected the vehicle for concern and were able to verify Check Engine Light is ON, vehicle is on "Limp Mode" and does not "Ready ON". The vehicle has not been inspected by anyone else other than the Toyota Dealership.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11490471October 23, 2022
SERVICE BRAKES
The break master cylinder is lighted up on the dashboard and the ABS system is not working which makes me sliding when I'm trying to use brakes. Too much noise coming when starting the engine for like a minute then it cool down The front chairs are not good for diver and passenger nick as it is one piece chairs with build in head stand and now I'm reviewing chiropractor for my nick frequently since I used this car
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11471817June 30, 2022
HYBRID PROPULSION SYSTEM, ELECTRICAL SYSTEM
The contact owns a 2013 Toyota Prius C. The contact stated that while driving at slow speeds, the vehicle stalled as a system failure warning message appeared on the instrument panel. The vehicle inadvertently turned. The vehicle was restarted but shifted into limp mode with the message displayed. The contact was able to restart the vehicle and then drove the vehicle to the residence. Upon investigation, the contact discovered NHTSA Campaign Number: 20V369000 (Hybrid Propulsion System) and 14V053000 (Hybrid Propulsion System, Electrical System) which she linked to the failure. Neither the dealer nor the manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was approximately 66,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463143May 2, 2022
SERVICE BRAKES
I bought my car as used, 3 months after that i hear a weird noise when i use the break, then I replace the break pads but it doesn’t solve the problem after that I got alert C1391, I went to mechanic shop he told me it needs to replace the break booster pump part number 4707052020, I did that but doesn’t solve the problem and still the alert come and go. I want to know if this is general safety issue for this model and should be fixed by the dealer or i should fix it on my own
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461282April 19, 2022
SERVICE BRAKES
Brake Master Cylinder assembly failure. Brakes starting to fail. Not covered under warranty past 150k miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459900April 6, 2022
UNKNOWN OR OTHER
Problem one: water in the passenger taillight. I got on YouTube to find a video to repair it, and guess what? The person in the video was replacing HIS taillight for the exact same problem! PS. I uploaded a picture, and it's sideways! But if you look closely, you can see the water line! Can I get a refund if I get the dealer to replace this?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459903April 6, 2022
FUEL/PROPULSION SYSTEM
So, long story short: for months now, the engine light goes on and off. Whenever it goes on, I go to Autozone or O'Reilly's to get the codes read. It's always the same code: P261B. So I got the coolant pump replaced. The same thing happens! I'd bet there is nothing wrong with the pump, so why am I getting that same code? I'll be happy to send it to you if you want to test it....
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11444160December 17, 2021
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
Without warning my 2013 prius C stalled on the freeway with a hybrid battery warning. When the car was shut off it had intermittent problems with starting. After jumping the car battery , it ran normally again for some time before the stalling problem persisted. The hybrid battery stopped running and I received a warning light. Diagnostics at my repair shop said it was an inverter issue.I see that toyota has recalled several models for similar issues with the inverter. When the car is jumped it seems to work for a short time before stalling out again. Has created a real safety issue for me and there is a real lack of information on behalf of toyota on whether or not it will be covered under existing models. It seems like every model toyota from this year was recalled for an inverter issue. The car does run normally on occasion, charges the battery, and will run on EV, but mostly remains in a stalled out low power mode after it has these stalling episodes.e Diagnostics have stated to me that the car batteries are healthy and I relplaced the 12V and several fuses etc throughout this process with similar results.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432155September 8, 2021
ENGINE, ELECTRICAL SYSTEM
The contact owns a 2013 Toyota Prius C. The contact stated while driving approximately 40 MPH, the vehicle shut-off without warning. The contact pulled over and was unable to restart the vehicle. The vehicle was towed to a local mechanic but was diagnosed nor repaired. The contact stated that several unknown warning lights were illuminated. The manufacturer was informed of the failure and the contact was informed that the VIN was not under recall. The failure mileage was approximately 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11417643May 18, 2021
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
While in line at a church food bank, with cars in front and in back of me, the Prius C suddenly lunged forward. While my foot was on the brake, I hit the car in front of me. The impact was strong enough to cause almost $1400 worth of damage to the car in front of me and more than that for my car. My car's fender is damaged as well as the lights and hood of the car. My sister was in the passenger seat and nephew in the back seat. My sister told me that all she could see when the sudden movement started was my foot on the brake. She said that from where she was sitting, she could not see if my foot was on the gas pedal but could clearly see when my foot was on the brake. So lucky that there were no injuries either to the husband and wife in the car in front of me nor to my passengers. There is no reason for me to have accelerated that fast when the car in front moved a fraction of feet at a time. I would release the brake and the car would move slowly until I applied the brake again. The Prius was inspected by Toyota at a dealer and we were told they could find no sign of anything wrong with the car. There were no warning lights or messages before the sudden acceleration happened. Due to the possibility of it happening again, we decided to park the car in case any litigation could be processed. We have been denied by many law firms due to the fact that there were no serious injuries and the age of the car. About a month after the incident, we bought a new Prius and if unable to litigate, will sell the car for parts. My fear is that it may happen again and could seriously injure or kill someone or the driver and/or passengers in our 2013 Prius. We will not allow it to be driven again and will either junk or sell for parts. Is there any recourse for us to pursue to be refunded for the damage that we paid to the couple whose car we hit, a rental until we bought the new car and refund for the 2013 Prius. Thank you very much for your attention.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11389826January 25, 2021
AIR BAGS, ELECTRICAL SYSTEM
HYBRID WARNING LIGHT COMES ON OUT OF NOWHERE. CODE 3107: LOST COMMUNICATION BETWEEN SRS ECU AND POWER MANAGEMENT ECU. ALL WIRES ARE OTHERWISE GOOD AND NO CORROSION IS APPARENT. THIS MISCOMMUNICATION MEANS THAT THE AIRBAGS ARE NOT WORKING PROPERLY. BATTERY IS HEALTHY ACCORDING TO TOYOTA DEALERSHIP. HYBRID WARNING LIGHT COMES ON INTERMITENTLY TO SHOW WHEN MISCOMMUNICATION IS HAPPENING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11385233December 28, 2020
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
TOYOTA IS TRYING TO COVER UP THE TRUE NUMBER OF VEHICLES SUBJECT TO THE HYBRID SYSTEM RECALL.. TOYOTA CLAIMS THIS VEHICLE IS NOT THE SUBJECT OF RECALL, YET THE VEHICLE DISPLAYS ALL THE SYMPTOMS DESCRIBED IN THE RECALL.. 1.) THE VEHICLE WAS IN MOTION AT FREEWAY SPEED ON WESTBOUND HWY 92 ON 12/27/2020 AT APPROXIMATELY 6:30PM 2.) THE VEHICLE LOST ALL POWER.. DASHBOARD LIGHTS CAME ON.. ERROR MESSAGE SAID "HYBRID SYSTEM FAILURE" 3.) POWER TO BRAKING AND STEERING REMAINED 4.) VEHICLE WENT OFF THE FREEWAY, WITH NO POWER, DOWN AN EXIT RAMP, AND CAME TO A STOP, LUCKILY, IN A LEGAL PARKING PLACE, AT THE CURB ON DE ANZA BLVD.. THIS IS WHAT TOYOTA SAID PUBLICLY: 'THE INVOLVED VEHICLES WERE DESIGNED TO ENTER A FAILSAFE DRIVING MODE IN RESPONSE TO CERTAIN HYBRID SYSTEM FAULTS', THE AUTOMAKER EXPLAINED. 'TOYOTA HAS FOUND THAT IN RARE SITUATIONS, THE VEHICLE MAY NOT ENTER A FAILSAFE DRIVING MODE AS INTENDED. IF THIS OCCURS, THE VEHICLE COULD LOSE POWER AND STALL. WHILE POWER STEERING AND BRAKING WOULD REMAIN OPERATIONAL, A VEHICLE STALL WHILE DRIVING AT HIGHER SPEEDS COULD INCREASE THE RISK OF A CRASH.'
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11373206November 5, 2020
SERVICE BRAKES
TL* THE CONTACT OWNS A 2013 TOYOTA PRIUS C. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30 MPH, THE BRAKE PEDAL WAS DEPRESSED AND AN ABNORMAL HISSING SOUND WAS HEARD. THE VEHICLE STOPPED HOWEVER, THE SECONDARY BRAKES FAILED. TRIANGLE TOYOTA DE SAN JUAN (223 MARGINAL, JOHN F. KENNEDY BECHARA, SAN JUAN, 00920, PUERTO RICO, +1 787-304-1633) WAS CONTACTED AND THE CONTACT WAS INFORMED THAT THE ACCUMULATOR PRESSURE SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 35,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11366860October 28, 2020
STRUCTURE:BODY, SERVICE BRAKES, ELECTRICAL SYSTEM
CAR DIED LAST NIGHT (10/27) AAA NOT ABLE TO JUMP BATTERY. BAD FUSE. TOWED TO SF TOYOTA ON GEARY BL. TAKEN CAR TO SHOP THREE TIMES SINCE PURCHASE 7/22/20 FOR PROBLEMS. ALSO TOLD NOTHING IS WRONG. THIS APPEARS TO BE A SAFETY ISSUE. ALSO I WAS TOLD CAR WAS DAMAGED, NOT IN MAJOR ACCIDENT. HAS SIGNS OF HEAVY DAMAGE FROM 3 ACCIDENTS. IT ONLY HAS 54,XXX MILES ON A 2013 PRIUS C.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11338161July 8, 2020
STRUCTURE:BODY, ELECTRICAL SYSTEM, WHEELS
WHILE IN MOTION, THE VEHICLE SWITCHED OUT OF READY MODE. THE VEHICLE DID NOT SWITCH BACK INTO READY MODE. BODY DAMAGE INCURRED DURING EMERGENCY STOP, DUE TO VEHICLE GOING AT ABOUT 35MPH WHEN THE MALFUNCTION OCCURRED ON A SURFACE STREET.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11337095July 2, 2020
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
DRIVING ON A HIGHWAY ON MY WAY TO WORK SUDDENLY THE MY 2013 PRIUS C ENGINE COMPLETELY STOPS. THE CHECK ENGINE LIGHT AND CHECK HYBRID SYSTEM LIGHT CAME ON. THE CAR COMPLETELY SHUTS DOWN AND NOW I'M A SITTING DUCK GOOD THING PEOPLE SLEW DOWN FOR ME AND EVEN HELP ME PUSH MY CAR TO THE SIDE OF THE ROAD SAFELY. THIS IS A VERY DANGEROUS SITUATION AND NEEDS ATTENTION. IVED TAKEN MY CAR TO ANTIOCH TOYOTA AND EMPHASIZE THAT I SAW 2 RECALLS ON THIS WEBSITE BUT THE DID NOT BELIEVE ME AND THEY ARE CHARGING ME OVER $4000 TO FIX IT. IT'S NOT RIGHT FOR THEM TO JUST CHECK THEIR SYSTEM AND NOT CHECK A NHTSA WEBSITE FOR RECALLS AND COMPLAINTS. IT'S VERY IRRESPONSIBLE FOR THEM NOT TO CHECK FOR RECALLS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11309262February 14, 2020
FUEL/PROPULSION SYSTEM
MY PRIUS C HAS 110,000 MILES AND ALREADY EXPERIENCE THE CHECK HYBRID SYSTEM LIGHT TWICE, THE FIRST TIME I JUST DISCONNECT ALL THE WIRING TO THE HYBRID BATTERY AND IT SAT FOR ABOUT 4 MONTHS, THAN RECONNECTED THE WIRES AND OPERATED NORMAL 2 MONTHS WENT BY AFTER A NORMAL DRIVE, PARKED THE CAR BUT WHEN I WENT AND STARTED THE CAR THE CHECK HYBRID SYSTEM LIGHT COMES BACK ON AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11230545July 9, 2019
EXTERIOR LIGHTING
WHEN STATIONARY OR IN MOTION REAR TAIL LIGHT LENSES LEAK AROUND THE PERIMETER CAUSING TAIL LIGHTS TO FILL WITH WATER. THE WATER INSIDE THEM INCREASES UNTIL LIGHTS SHORT OUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11219077June 10, 2019
AIR BAGS
I WAS INVOLVED IN A LEFT-HAND TURN, T-BONE STYLE/SIDE IMPACT CAR ACCIDENT ON JUNE 5TH, 2019. THE OTHER DRIVER WAS GOING 50+ MPH AND I WAS GOING 20 MPH. MY AIR BAGS SHOULD HAVE AT LEAST DEPLOYED ON THE PASSENGER SIDE WHERE THERE IS IMPACT.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0

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