Toyota Highlander Complaints (2019)

514 consumer complaints on file.

#11339876July 17, 2020
FUEL/PROPULSION SYSTEM
WHILE DRIVING ON A CITY STREET IN BALTIMORE, MD ON VACATION AT ABOUT 35 MPH HAVING JUST CONE AROUND A BLIND CURVE MY VEHICLE'S ENGINE SHUT OFF AND WOULD NOT RESTART, GOT MULTIPLE MALFUNCTIONS ON THE DISPLAY. WE WERE ALMOST REAR ENDED MULTIPLE TIMES DUE TO THE VEHICLE BEING IN A LANE OF TRAFFIC FOR ABOUT AN HOUR AFTER IT SHUT OFF. HAD IT TOWED TO THE DEALER AND WAS TOLD THAT IT WAS THE FUEL PUMP. THE MECHANIC SAID THAT THE NON-HYBRID HAD A RECALL BUT SINCE WE HAVE A HYBRID IT ONLY HAS A TSB SO IT IS NOT COVERED BY THE RECALL 20V012000 EVEN THOUGH IT SHOULD BE AS THE ENTIRE GASOLINE FUEL SYSTEM IS THE SAME. I LOOKED UP THE RECALL INFORMATION AND THE HAZARD DESCRIBED HAPPENED TO ME EXCEPT WE DIDN'T CRASH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11339185July 13, 2020
UNKNOWN OR OTHER, VISIBILITY:SUN/MOON ROOF ASSEMBLY
THE PANORAMIC SUNROOF EXPLODED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11337860July 7, 2020
FUEL/PROPULSION SYSTEM
TOYATA ISSUED A RECALL FOR A FAULTY LOW PRESSURE FUEL PUMP IN MAY BUT HAS NOT REPLACED IT IN MY CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11337802July 6, 2020
FUEL/PROPULSION SYSTEM
VEHICLE STALLS OUT SEVERAL TIMES. HAVE TAKEN IT TO DEALERSHIP BUT NO PROBLEM FOUND. WE WERE DRIVING THE VEHICLE MADE A TURN ONTO A MAJOR STREET DURING RUSH HOUR. IT STALLED OUT, WE JUST MADE IT TO THE SIDE OF THE ROAD. CAR FINALLY GAVE OUT AND DID NOT START AGAIN. THIS IS VERY DANGEROUS DUE TO POOR POWER WHILE DRIVING AND CAN ENDANGER PEOPLE IN THE CAR AS WELL AS SURROUNDING VEHICLES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11337213July 2, 2020
FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2019 TOYOTA HIGHLANDER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V012000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER. AN UNKNOWN DEALER WAS CONTACTED AND CONFIRMED THAT PARTS WERE AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS WERE AVAILABLE. *BF CONSUMER STATED FUEL PUMP WAS REPLACED BUT THE JARRING OF THE VEHICLE HAPPENED 2 MORE TIMES.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11330968June 26, 2020
FUEL/PROPULSION SYSTEM
DEALER NOTIFIED ME OF A FUEL PROBLEM IN JANUARY AND STILL NOT FIX BY END OF JUNE--CAR STALLS AND RUNS BADLY AT LOW SPEEDS OR STOPPED AT LIGHT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11331034June 26, 2020
ELECTRONIC STABILITY CONTROL (ESC), ENGINE
TL* THE CONTACT OWNS A 2019 TOYOTA HIGHLANDER. THE CONTACT STATED THAT THE CHECK ENGINE AND TRACTION CONTROL WARNING LIGHTS ILLUMINATED WITH A MESSAGE REFERRING THE CONTACT TO HAVE THE VEHICLE TAKEN TO THE NEAREST DEALER TO BE REPAIRED. THE VEHICLE WAS TAKEN TO KINGS TOYOTA (4700 FIELDS ERTEL RD, CINCINNATI, OH 45249) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE FAILURE WAS DIFFERENT FROM THE PREVIOUS FAILURE THE VEHICLE HAD EXPERIENCED IN WHICH THE SPARK PLUGS WERE REPLACED. THE TECHNICIAN REMOVED THE SPARK PLUGS AND THE COIL PACKS AND RELOCATED ANOTHER CYLINDER. THE VEHICLE WAS REPAIRED. THE CONTACT STATED THAT THE FAILURE RECURRED THREE TIMES AND WAS TAKEN TO THE SAME DEALER AND WAS INFORMED THAT 20 PERCENT OF ALCOHOL WAS FOUND IN THE FUEL INSTEAD OF THE RECOMMENDED 10 PERCENT IN THE FUEL MIXTURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 20V012000 (FUEL SYSTEM, GASOLINE). THE FAILURE MILEAGE WAS APPROXIMATELY 14,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11331085June 26, 2020
FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2019 TOYOTA HIGHLANDER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V012000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO NORTHSHORE TOYOTA (68500 HWY 190 SERVICE RD, COVINGTON, LA 70433, (985) 261-2052), AND IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11330845June 25, 2020
FUEL/PROPULSION SYSTEM
TOYOTA ISSUED A RECALL NOTICE IN JANUARY ABOUT POSSIBLE FUEL PUMP PROBLEMS WHICH IF IT FAILED COULD CAUSE A CRASH. FIRST INDICATION WAS A FIX WOULD BE AVAILABLE IN MARCH. AS OF TODAY, NO FIX AND NO FIRM DATE WHEN A FIX WILL BE AVAILABLE.I'M CONCERNED ABOUT DRIVING THIS HIGHLANDER NOW THIS IS GOING ON 6 MONTHS WITH MY VEHICLE SITTING IN MY GARAGE. CALLS TO DEALERS ARE FUTILE SINCE THEY HAVEN'T BEEN ADVISED BY TOYOTA. AT THIS POINT I CONSIDER MY HIGHLANDER A LEMON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11330652June 24, 2020
FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2019 TOYOTA HIGHLANDER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V012000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED WHILE DRIVING 35 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAITED FOR APPROXIMATELY 5 MINUTES BEFORE RESTARTING THE VEHICLE. THE CONTACT STATED THE FAILURE WAS EXPERIENCED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO SUNNY KING TOYOTA (2570 US-78 E, ANNISTON, AL 36207; (256) 835-0800) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11330270June 23, 2020
FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2019 TOYOTA HIGHLANDER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V012000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AN UNKNOWN DEALER WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11329896June 21, 2020
ENGINE
TWICE MY VEHICLE HAS DIED IN TRAFFIC. FORTUNATELY I WAS ON SURFACE STREETS AND NOT A FREEWAY. BOTH TIMES I HAD TO PHYSICALLY PUSH IT INTO A PARKING LOT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11329138June 16, 2020
FUEL SYSTEM, GASOLINE, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2019 TOYOTA HIGHLANDER. THE CONTACT STATED THAT WHILE DRIVING AT UNDISCLOSED SPEEDS, THE CHECK ENGINE WARNING LIGHT ILLUMINATED AND THE VEHICLE STALLED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO WAS UNABLE TO DUPLICATE THE FAILURE. THE FAILURE RECURRED SEVERAL TIMES. TOYOTA OF CULVER CITY LOCATED AT 9077 WASHINGTON BLVD, CULVER CITY CA, 90232, WAS NOTIFIED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 20V012000 (FUEL SYSTEM, GASOLINE). THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 85,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11328931June 15, 2020
VISIBILITY/WIPER
WHILE WASHING THE VEHICLE THE COLD WATER FROM THE HOSE CAUSED THE WINDSHIELD TO CRACK FROM THE BASE OF THE WINDSHIELD TO THE ROOF. VEHICLE HAD BEEN PARKED IN THE SUN PRIOR TO THIS. VEHICLE HAD JUST SPEND TO THE DEALER FOR SERVICE SIGN AND NO MENTION WAS MADE OF A PRIOR CRACK OR CHIP IN THE WINDSHIELD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11328475June 12, 2020
UNKNOWN OR OTHER
IN MARCH 2020, I RECEIVED A "RECALL SAFETY" INTERIM NOTICE THAT MY 2019 TOYOTA HIGHLANDER IS BEING RECALLED. ON MARCH 21, 2020, I CALLED MY LOCAL DEALERSHIP (KOON'S ARLINGTON) WHERE I PURCHASED THE VEHICLE FROM ON JANUARY 31, 2020. I SPOKE TO [XXX] IN THE RECALL DEPT. SHE SAID THAT THEY WILL CALL ME WHEN THE PARTS COME IN. FAST FORWARD TO 3 MONTHS NOW AND STILL NOTHING. ON JUNE 12, 2020, I CALLED BACK THE DEALER AND THEY SAID TO FILE A COMPLAINT WHICH I AM DOING NOW. THE RECALL SAID THAT "VEHICLE MAY STALL WHILE DRIVING" AND I DRIVE A LOT IN FAST TRAFFIC ON THE HIGHWAY ALMOST EVERYDAY. I HOPE NOTHING HAPPENED TO ME OR MY FAMILY WHILE DRIVING. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11328178June 10, 2020
FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2019 TOYOTA HIGHLANDER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V012000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED GREEN TOYOTA LOCATED AT 3901 WABASH AVE, SPRINGFIELD, IL 62711, (217) 698-3100, AND IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11326972June 2, 2020
AIR BAGS
TL* THE CONTACT OWNS A 2019 TOYOTA HIGHLANDER. THE CONTACT STATED WHILE DRIVING AT 40 MPH, SHE REAR ENDED A VEHICLE IN FRONT BUT THE AIR BAGS FAILED TO DEPLOY. THERE WAS NO WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TOWED TO A COLLISION CENTER FOR COSMETIC REPAIRS. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES REPORTED. THE DEALER WAS NOT NOTIFIED AND THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 18,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11326755June 1, 2020
FUEL SYSTEM, GASOLINE, EQUIPMENT
TOYOTA HAS FAILED TO REMEDY THIS RECALL FOR MY VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11326767June 1, 2020
FUEL/PROPULSION SYSTEM
I HAVE RECEIVED A RECALL NOTICE FROM TOYOTA FOR A LOW PRESSURE FUEL PUMP ISSUE WHICH MAY STOP THE VEHICLE. IF THIS HAPPENS THE VEHICLE MAY STALL WHILE DRIVING AND COULD RISK A CRASH. NOTHING HAS HAPPENED SO FAR BUT WE ARE AFRAID TO DRIVE THE VEHICLE. WE GOT THIS CAR FOR TOWING AND TOYOTA WILL NOT PROVIDE US WITH A COMPARABLE VEHICLE THAT WILL TOW. THE ETA ON THE REPAIR WAS TO BE ABOUT 6/1/2020 BUT TOYOTA WILL NOT PROVIDE A FIRM DATE FOR REPAIR. ALL OF OUR SUMMER VACATION PLANS ARE ON HOLD UNTIL WE GET THIS FIXED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11326387May 28, 2020
FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A TOYOTA 2019 TOYOTA HIGHLANDER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V012000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED TO DON JACOBS TOYOTA (5727 S 27TH ST, MILWAUKEE, WI 53221; (414) 635-6967) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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