Toyota 4Runner Complaints (2013)

36 consumer complaints on file.

#11172147January 25, 2019
ELECTRICAL SYSTEM
THE CLOCK SPRING IS FAULTY AND THE HORN DOESN'T WORK. THERE WAS A MASSIVE RECALL ON OTHER TOYOTA CARS FOR FAULTY CLOCK SPRINGS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11161588December 17, 2018
VEHICLE SPEED CONTROL, AIR BAGS
2013 TOYOTA RAV4. CONSUMER WRITES IN REGARDS TO BRAKE FAILURE *LD THE CONSUMER STATED THE VEHICLE EXPERIENCED UNINTENDED ACCELERATION CAUSING A CRASH INTO AN UNOCCUPIED PARKED VEHICLE AND A LIGHT POLE. THE AIRBAGS DID NOT DEPLOY. *JS
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11132529October 4, 2018
AIR BAGS
2013 TOYOTA 4 RUNNER. CONSUMER WRITES IN REGARDS TO RECALL FOR DEFECTIVE AIRBAG REPLACEMENT, AND IF TOWING SERVICES WILL BE AVAILABLE. *AS *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11113278July 24, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNED A 2013 TOYOTA 4RUNNER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V024000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT DID NOT CALL THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND CONFIRMED THAT PARTS WERE UNAVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11089974April 24, 2018
SERVICE BRAKES
AT ABOUT 28000 MILES, WITHOUT WARNING THE BRAKE PEDAL WENT ALMOST TO THE FLOOR DURING A ROUTINE STOP. THE BRAKE PEDAL HAS BEEN SOFT LIKE THAT EVER SINCE. THE DEALER SAID THAT IT MIGHT BE FIXED BY A BRAKE FLUID FLUSH AND REPLACE. I HAD ITHAT DONE AT THE DEALER AND IF ANYTHING, IT'S SLIGHTLY WORSE. APPARENTLY THE MECHANIC TOLD THE SERVICE WRITER THAT IT'S JUST A FLAW IN THE VEHICLE ANDNOT A FLUID CHANGE OR ANYTHING ELSE WOULD HELP THAT HE WAS AWARE OF, BUT THEY DID IT ANYWAY AND CHARGED ME OF COURSE. THE BRAKES FUNCTION BUT THEY ARE SUBSTANDARD TO WHAT IS EXPECTED IN A 2013 AUTOMOBILE. THE BRAKES ALMOST FEEL AS IF THERE IS NO POWER ASSIST.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11074477February 23, 2018
STEERING, UNKNOWN OR OTHER
THE KEY IS GETTING BENT IN THE IGNITION SWITCH - EITHER NOT ALLOWING THE KEY TO BE REMOVED. HAS BEEN RE-KEYED BY THE DEALERSHIP ONCE AND THE PROBLEM HAS OCCURRED AGAIN IN LESS THEN A MONTH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11073822February 20, 2018
AIR BAGS
TAKATA RECALL I AM [XXX] AND I OWN A 2013 4RUNNER. I JUST RECEIVED A RECALL LETTER FOR A TAKATA FRONT PASSENGER AIRBAG INFLATOR (ZONE A) I AM VERY UPSET THAT I AM JUST NOW RECEIVING THIS LETTER WHEN OTHER OWNERS OF THE SAME VEHICLE RECEIVED LETTERS IN 2017 AND HAD THEIR VEHICLE HELD BY A TOYOTA DEALER FOR MONTHS WITH A RENTAL VEHICLE BEING MADE AVAILABLE. SAFETY SHOULD BE THE PRIORITY FOR ALL CUSTOMERS, NOT A SELECT GROUP. I SPOKE WITH A REPRESENTATIVE FROM A LOCAL DEALER AS WELL AS A REPRESENTATIVE FROM TOYOTA CUSTOMER EXPERIENCE CENTER AND THE RESPONSES I RECEIVED WERE VERY DIFFERENT. IT IS VERY DISTURBING AND UPSETTING THAT MY LIFE AND THE LIVES OF MY PASSENGERS WERE PUT IN HARMS WAY FOR THE LACK OF URGENCY TO RELEASE LETTERS ON TOYOTA'S BEHALF. THIS IS TOTALLY UNACCEPTABLE AND TOYOTA NEEDS TO BE HELD RESPONSIBLE FOR THEIR ACTIONS. I LOOK FORWARD TO HEARING THE REMEDY FOR TOYOTA'S CONDUCT TOWARDS ME, A CUSTOMER. RESPECTFULLY SUBMITTED, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *PM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11063708January 19, 2018
SUSPENSION
I WENT INTO MY TOYOTA DEALER FOR A STATE INSPECTION. SERVICE WRITER COMES OUT AND TELLS ME THE VEHICLE FAILED DUE TO A BROKEN RIGHT REAR LEAF. AT A COST OF 1026.18 TO REPLACE 1 LEAF . I SAY WELL ISN'T THAT GOING TO CHANGE MY RIDE HEIGHT HAVING ONLY 1 REPLACED . SHE SAYS YES BUT I ONLY QUOTED FOR THE BROKEN 1 . THAT BEING SAID I STILL HAVE TO PAY FOR THE INSPECTION . THE CASHIER SAYS WOULD YOU LIKE TO TALK TO THE SHOP MANAGER AND WAS QUITE ADAMANT ABOUT IT . SO I STARTED THINKING I'M NOT THE ONLY 1 WITH THIS ISSUE. SO THEY GET THE SHOP MANAGER HE SAYS YOU GOT A MINUTE. AND LEAVES COMES BACK AFTER ABOUT 20 MINUTES AND SAYS TOYOTA WILL PAY FOR THE LEAF. BUT YOU HAVE TO PAY THE LABOR . ONCE AGAIN I SAY HOWS THIS GOING TO AFFECT MY RIDE HEIGHT AND WHAT EFFECT IS IT GOING TO HAVE ON MY ALIGNMENT . HE TRY' TO TELL ME IF IT WAS A FRONT COIL IT WOULD SORRY . IF YOUR RIDE HEIGHT IS OFF FRONT OR REAR ITS GOING TO HAVE A EFFECT ON THE VEHICLES CAMBER. THAT BEING SAID THE OTHER LEAF ISN'T GOING TO LAST VERY LONG WITH HALF THE PROBLEM CORRECTED. PLUS ARE THEY GOING TO PUT THE SAME INFERIOR PART IN AGAIN. I FEEL TOYOTA KNOWS ABOUT THIS PROBLEM AND IS SNOWBALLING PEOPLE . JUST LIKE WHEN THEY HAD THEIR FRAME ISSUE. ALSO THE VEHICLE ONLY HAS 55821 MILES ON IT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11057259December 28, 2017
WHEELS
ONE OF THE WHEELS HAS A CRACK IN IT. IT IS A STRANGE LOOKING CRACK WHICH I FOUND WHEN WASHING THE CAR. THE WHEEL IS NOT DAMAGED, IT DOES NOT HAVE ANY SCUFFING OR DINGS AND DENTS IN IT. THE CRACK IS ABOUT 1 1/8" LONG THEN TURNS 90 DEGREES AND ABOUT 1/2" LONG AT THAT END.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11039509October 25, 2017
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
THIS INVOLVES THE BACK UP CAMERA. IT SEEMS TO WORK WHEN IT WANTS TOO. MOST OF THE TIME IT DOES NOT WORK. THE DEALER HAS NOT BEEN ABLE TO FIND THE PROBLEM. SOMETIMES WHEN YOU OPEN AND CLOSE THE LIFT GATE IT WILL WORK FOR A SHORT TIME PERIOD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11031720October 4, 2017
SERVICE BRAKES
PARTIAL BRAKE FAILURE IN HIGH AMBIENT TEMPERATURE. DRIVING ON INTERSTATE I5 THROUGH NEVADA. AMBIENT TEMPERATURE 100 DEGREES F. ENGINE TEMPERATURE GAUGE READ NORMAL. STOPPED FOR GAS. ON RESTARTING ENGINE THE BRAKE BOOSTER SYSTEM DID NOT RECHARGE THE HYDRAULIC ACCUMULATOR. BRAKES WERE FUNCTIONAL BUT PEDAL POSITION WAS HALFWAY TO FLOOR AND EXCESSIVE PRESSURE REQUIRED TO ACTIVATE BRAKES. ALMOST COLLIDED WITH KERB BECAUSE OF THE SURPRISE. NO LOCAL SERVICE AVAILABLE SO CONTINUED TO DRIVE. NEXT MORNING AT 70 DEGREES F TEMPERATURE THE SYSTEM HAD RECOVERED AND OPERATED NORMALLY. SUBSEQUENT CHECK BY DEALER SHOWED NO FAULT CODES OR EVIDENCE OF FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11020556August 30, 2017
SERVICE BRAKES, UNKNOWN OR OTHER
1) THE GUY WHO COMPLAINED ABOUT THE BRAKE PEDAL BEING TOO CLOSE TO THE GAS PEDAL IS RIGHT. MY FOOT GETS CAUGHT UNDER THE BRAKE PEDAL WHEN I'M TRYING TO TAKE MY FOOT OFF THE GAS AND GO FOR THE BRAKES. I GUESS I'M STILL USED TO MY '99 4RUNNER. HE ALSO COMPLAINED THAT THE BRAKE PEDAL DEPRESSES SO FAR THAT HE SOMETIMES ALSO HITS THE GAS. HE'S RIGHT ON THAT TOO. THE DEALER SAYS FOR SOME REASON AFTER A WHILE THE BRAKE PEDAL JUST GOES REALLY SOFT, PRETTY DRAMATICALLY, IN MY CASE FROM THE PREVIOUS DAY. I HAVE ABOUT 27000 MILES. DEALER SAYS ONLY REMEDY IS A $125-$150 BRAKE FLUID CHANGE. 2) THE OUTSIDE TEMPERATURE GAUGE DOESN'T WORK, SO DON'T EXPECT TO BE ALERTED IN A TIMELY MANNER IF THE ROADS ARE READY TO FREEZE OVER AND BECOME ICY. DEALER CHECKED IT AND SAID IT WAS FINE, ITS NOT FINE. IT SEEMS TO BE USUALLY OFF BY 10 DEGREES AND OTHERWISE REACTS SO SLOWLY TO CHANGES IN TEMPERATURE SO AS TO BE USELESS. SOFT BRAKE PEDAL STARTED IN EARLY 2017. TEMPERATURE GAUGE HAS NEVER WORKED WELL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11013682August 8, 2017
SERVICE BRAKES
I HAVE A 2013 4 RUNNER SR5, THAT JUST TURNED 80K, DRIVEN BY AN OLDER WOMAN. WHILE SITTING IN A FAST FOOD LANE THE BRAKE, ABS AND VSC TRACK LIGHTS CAME ON ALONG WITH AN BEEPING ALARM THAT WOULD NOT STOP. I TURNED THE TRUCK OFF AND WAITED A FEW MINUTES AND TURNED BACK ON AND STILL HAD THE PROBLEM. WHEN I MOVED I HAD NO BRAKES AT ALL. I HAD TO ROLL THE TRUCK INTO PARKING SPOT AND HAVE THE TRUCK TOWED. TRUCK WAS TAKEN TO TOYOTA AND THEY TOLD ME IT WAS THE HYDROBOOST FOR THE BRAKES AND ABS. PART WAS ABOUT $3000 AND $620 TO DO THE INSTALL. EVERYONE THAT I TALKED TO SAID IT SHOULD NEVER HAVE HAPPENED. EVEN THE TOYOTA PEOPLE SAID IT SHOULD NEVER HAVE HAPPENED ON THIS NEW OF A TRUCK. I CALLED CORPORATE TOYOTA AND THEY AGREED TO GO HALF ON THE PART. MY CONCERN, IF I WAS GOING FAST OR GOING DOWN HILL I WOULD HAVE PROBABLY BEEN INJURED OR WORSE. I HAD NO BRAKES, ZERO. HAS ANYONE REPORTED THIS BEFORE? I HAVE NOT PICTURE OF THE HYDROBOOST AND I AM WAITING DOCUMENTATION FROM CORPORATE TOYOTA. PART WILL NOT BE IN FOR 6 BUSINESS DAYS. THIS MEANS I HAVE BEEN WITHOUT A CAR FOR 10 DAYS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10956608February 23, 2017
SERVICE BRAKES
INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). I HAVE EXPERIENCED ON MULTIPLE OCCASIONS, UPON BREAKING, HAVING SUDDEN UNEXPECTED ACCELERATION. THIS OCCURS WHEN I AM BRAKING FOR A STOP ON CITY STREETS, STOPPING IN TRAFFIC, STOPPING IN A DRIVEWAY. I SUGGEST THE CAUSE IS THE PROXIMITY OF THE BREAK PEDAL TO THE ACCELERATOR PEDAL. WHEN THE BRAKE IS DEPRESSED, THE LEVEL OF THE PEDAL IS BELOW THAT OF THE ACCELERATOR LEVEL. SO, I FIND MY FOOT AT TIMES HAS A SLIGHT OVERLAP, CAUSING MY FOOT TO APPLY BOTH PEDALS, RESULTING IN BOTH ACCELERATION AND BRAKING. THIS HAS RESULTED IN NUMEROUS FRIGHTENING INSTANCES, SUCH AS BRAKING FOR A PEDESTRIAN CROSSWALK, I OCCASIONALLY FIND MYSELF NEARLY STRIKING A PEDESTRIAN! TO COMPENSATE FOR THIS, I ACTUALLY SHIFT THE TRANSMISSION TO NEUTRAL AS I SLOW DOWN COMING TO A STOP (E.G. STOPPING FOR A TRAFFIC SIGNAL, OR STOP SIGN). THUS PREVENTING ANY UNEXPECTED ACCELERATION. THIS HAS NEVER HAPPENED TO ME IN 50 YEARS OF DRIVING EXPERIENCE WITH NUMEROUS MANUFACTURERS OF AUTOMOBILES OR PICKUP TRUCKS, BOTH DOMESTIC OR FOREIGN AUTOS. I AM A LICENSED PROFESSIONAL CIVIL ENGINEER IN THE STATE OF CALIFORNIA. I SUGGEST THAT THE PEDAL IS 1) TOO CLOSE LATERALLY TO THE ACCELERATOR PEDAL, AND 2) THE LEVEL OF THE DEPRESSED BRAKE PEDAL IS BELOW THAT OF THE NEARBY RESTING ACCELERATOR PEDAL. I FEEL THAT IF THE BRAKE PEDAL WAS POSITIONED AT A HIGHER LEVEL RELATIVE TO THE ACCELERATOR PEDAL, THE DEPRESSED BRAKE WOULD NOT ACCIDENTALLY ACTUATE THE ACCELERATOR. I HAVE MADE TOYOTA AWARE OF THIS, BY 1) A PHONE CALL TO THEIR 800 NUMBER (YEARS AGO), AND 2) AT MANY OF MY SCHEDULED SERVICES WITH TOYOTA OF ORANGE IN SO CA. [XXX], PE, *DL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10914976October 9, 2016
WHEELS
LUG NUT STUDS BROKE WHEN TIGHTENING ON DIVER REAR SIDE AND ON PASSENGER SIDE FRONT 100 FT LBS. THEY JUST STRETCHED, AND BROKE. VEHICLE WAS ON JACK STANDS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10901948August 27, 2016
UNKNOWN OR OTHER
THE PISTON(S) THAT HOLD THE HATCH UP HAVE FAILED, WHILE THE VEHICLE WAS STATIONARY. SINCE THE HATCH CAN NOT STAY UP, I CAN NOT TELL WHETHER IT IS ONE OR BOTH. LUCKILY, THIS OCCURRED WHILE THE HATCH WAS BEING LIFTED AND NOT AFTERWARDS WITH AN INDIVIDUAL UNDER THE HATCH. AFTER THE FAILURE, I HAVE RAISED THE HATCH AND THE LET IT SHUT WITH ITS OWN WEIGHT. IF SOMEONE WAS PUTTING SOMETHING INTO THE BACK OF THE VEHICLE, THERE IS NO DOUBT THAT A SERIOUS INJURY WOULD HAVE OCCURRED. MY SON, WHO HAS A 2012 MODEL, INDICATED THEY HAD THE SAME PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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