Tesla Model Y Complaints (2021)

1,096 consumer complaints on file.

#11407155April 8, 2021
STRUCTURE:BODY, VEHICLE SPEED CONTROL, SUSPENSION
PARKING MY CAR WHEN I PRESSED THE BRAKE AND READY TO ENGAGE PARK , CAR ACCELERATED IN HIGH SPEED AND DROVE TO ISLAND AND TRYING TO CONTROL THE WHEEL WHILE MY FOOT STILL ON BREAK TO AVOID HITTING OTHER CARS ON THE PARKING LOT , HIT SOME CURBS WHICH CAUSE THE TIRE ON THE FRONT PASSENGER SIDE CAME OFF COMPLETELY WITH AXLE ATTACHED . THIS CAUSE THE CAR TO STOP AND DEPLOYED AIR BAG AND CAUGHT ON FIRE , THAT'S WHEN I IMMEDIATELY GOT OUT THE CAR. THE CAR MILEAGE IS 524 WHEN IT HAPPENED. MINOR BURN ON MY LEFT ARM FROM THE FIRE AND SORE SHOULDER LESS THAN 24 HOURS.
Crash:
Yes
Fire:
Yes
Injuries:
0
Deaths:
0
#11406984April 8, 2021
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
THESE ARE ADDITIONAL COMMENTS REGARDING COMPLAINTS NUMBERS 11406321, 11406325, AND 11406632. ACCORDING TO TESLA DOCUMENTATION, LOSS OF PHONE KEY COMMUNICATION SHOULD GIVE 2 TO 3 MINUTES DRIVABILITY TO GET TO A SAFE STOP. THERE WAS NO STATEMENT THAT I FOUND IN THAT DOCUMENTATION TO DESCRIBE HOW THE DRIVER IS NOTIFIED OF THE FAILURE. REGARDING THE STATEMENT BY TESLA PERSONNEL THAT I TRIED TO SHIFT INTO PARK WHILE MOVING, THE CAR DOES, INDEED, PREVENT THAT FROM HAPPENING, AND GIVES THE DRIVER A LOUD AUDIBLE WARNING. THE DATE OF OCCURRENCE LISTED WITH THIS SUBMISSION IS APPROXIMATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11406775April 6, 2021
STEERING, SUSPENSION
HERE IS A 2021 TESLA MODEL Y IN THE JUNKYARD HTTPS://WWW.IAAI.COM/VEHICLEDETAILS/39612087?TENANT=US&ROWNUMBER=3 IT HAS BEEN IN A ROLLOVER AND IT LOOKS AS THOUGH THE OCCUPANTS WERE INJURED. THE FRONT SUSPENSION HAS SNAPPED OFF AND IT IS MOST PROBABLE THAT THIS WAS THE CAUSE OF THE ROLLOVER RATHER THAN DAMAGE CAUSED BY THE CRASH. MOST ALARMINGLY THE BASE OF THE STEERING KNUCKLE HAS CRACKED APART LEAVING HALF OF THE MOUNTING POINT STILL ATTACHED TO THE LOWER BALL JOINT. AN EXPANDED IMAGE OF THIS COMPONENT IS PROVIDED WITH THIS SUBMISSION. IT IS OBVIOUS THAT TESLA IS USING LOW QUALITY AND UNSAFE COMPONENTS ON THE CRITICAL SUSPENSION AND STEERING ASSEMBLIES. THE JUNKYARDS ARE FILLING UP WITH LATE MODEL TESLAS THAT STILL HAVE ABSURDLY WEAK SUSPENSION GIBLETS. PLEASE ASK THEM NICELY TO FIX THIS OR BETTER YET BAN THE WRETCHED THINGS FROM LEAVING THE TENT FACTORY. THANK YOU FOR YOUR ATTENTION. KEEF
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11406632April 6, 2021
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
THESE ARE ADDITIONAL COMMENTS REGARDING COMPLAINTS NUMBERS 11406321 AND 11406325. SINCE THAT TIME WE HAVE HAD INCREASINGLY FREQUENT PROBLEMS WITH THE PHONE KEYS ON MULTIPLE PHONES. MY SUSPICION IS THAT THE PROBLEM I INITIALLY REPORTED IN CASE NUMBER 11406321 WAS CAUSED BY LOSS OF COMMUNICATION OF THAT PHONE. I HAVE NEVER BEEN ABLE TO RE-ESTABLISH THAT PHONE AS A PHONE KEY, AND WE ARE NOW EXPERIENCING PROBLEMS WITH MULTIPLE PHONES. I MOST STRONGLY BELIEVE THAT THERE IS A HUGE SAFETY ISSUE WITH THE PHONE KEYS. FAILURE OF THAT BLUETOOTH CONNECTION WOULD RESULT IN THE IMMEDIATE STOPPING OF THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11406627April 6, 2021
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
1.SCREEN FROZE. WHEN REBOOTED WHILE DRIVING BY PRESSING BOTH SCROLL BUTTONS, THE SCREEN WENT BLACK AND COULD NOT ACCESS ANY INFORMATION OR FUNCTIONS ON THE SCREEN. PUT THE CAR INTO PARK TO FIX THE ISSUE BUT THEN COULD NOT CHANGE TO DRIVE FOR A MINUTE BECAUSE THE GEAR CHANGE LEVER WOULDN'T RESPOND. 2. THE CAR DOES NOT STAY IN ITS LANE WHEN USING AUTOPILOT DURING THE DAYTIME ON A WELL MARKED FREEWAY WITH CLEAR LANE MARKINGS. THE CAR KEPT ON CROSSING LANE MARKERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11406325April 4, 2021
ELECTRICAL SYSTEM, POWER TRAIN
THESE ARE ADDITIONAL COMMENTS REGARDING COMPLAIN NUMBER 11406321. WE DID HAVE TO SHIFT INTO PARK IN ORDER TO USE THE KEY CARD. THAT IS NORMAL AND EXPECTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11406321April 4, 2021
ELECTRICAL SYSTEM, POWER TRAIN
ON MULTIPLE OCCASIONS WE HAVE LOST COMMUNICATIONS WITH THE VEHICLE THROUGH THE TESLA PHONE APP. THE PROBLEM EXISTS FOR THREE DIFFERENT PHONES OF TWO DIFFERENT MODELS. WE HAVE USUALLY BEEN ABLE TO RE-ESTABLISH COMMUNICATIONS THROUGH THE TESLA PROCEDURES, BUT NOT ALWAYS. ON ALL BUT ONE OF THOSE OCCASIONS THE VEHICLE WAS STATIONARY AND WE WERE ABLE TO USE A KEY CARD TO CONTINUE. BUT ON ONE OCCASION, WHILE MAKING A U-TURN ON A SIDE STREET, THE CAR JUST STOPPED MOVING, PARTIALLY BLOCKING THE STREET. WE HAD LOST COMMUNICATIONS WITH THE PHONE APP. AFTER RECOVERING WITH A KEY CARD WE WENT STRAIGHT TO THE DEALER. EXAMINING THE SOFTWARE, THEY CLAIMED THAT I HAD HIT THE 'PARK' BUTTON WHILE MOVING. FIRST, I WOULD HAVE HAD NO REASON TO DO SO. SECOND, I KNOW OF NO VEHICLE THAT WOULD NOT BLOCK ANY ATTEMPT TO ENTER PARK WHILE MOVING. THIRD, IT KILLED ALL COMMUNICATION WITH THE VEHICLE, WHILE MOVING, LEAVING IT STRANDED IN THE MIDDLE OF THE STREET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11404951March 26, 2021
WHEELS, STEERING, SUSPENSION
HEARD A LOUD POP WHEN TURNING WHEEL TO PUT IN REVERSE AND PARK. NOW ONE WHEEL POINTS STRAIGHT, ONE IS TURNED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11404368March 22, 2021
SERVICE BRAKES, FUEL/PROPULSION SYSTEM
TODAY, MAR. 22, 2021, IN MY BRAND NEW 2021 TESLA MODEL Y, WHICH I HAVE NOW OWNED FOR ONE MONTH, I WAS SITTING AT A RED LIGHT AT A FAIRLY LARGE INTERSECTION ON THE OUTSKIRTS OF ANNAPOLIS, MD. I HAD MY FOOT RESTING ON THE FLOOR AS THE CAR WAS STOPPED AND IN HOLD MODE. SUDDENLY, WITH THE LIGHT STILL RED AND ON ITS OWN, MY CAR ACCELERATED THROUGH THE RED LIGHT INTO THE INTERSECTION AT TOP SPEED. (I WAS THE FIRST CAR IN LINE AT THE RED LIGHT.) I SLAMMED MY FOOT ON THE BRAKE BUT NOTHING HAPPENED, IT KEPT GOING RIGHT THROUGH. A VAN CROSSING THROUGH THE INTERSECTION IN THE OTHER DIRECTION PROCEEDING THROUGH HIS GREEN LIGHT WAS NARROWLY, WITHIN AN INCH, MISSED BY MY CAR, WHICH KEPT GOING ALL THE WAY THROUGH UNTIL IT FINALLY STOPPED AT THE OTHER SIDE. CONDITIONS WERE DRY AND THE WEATHER WAS NICE. IT WAS APPROXIMATELY 1:00 IN THE AFTERNOON EST. I CONTINUED TO DRIVE UNTIL I CAME TO A SAFE PLACE TO PULL OVER, AND THEN CALLED TESLA SERVICE AND ROADSIDE ASSISTANCE, AND FOUND THEIR ATTITUDE TO BE VERY DEFENSIVE. I WAS TERRIFIED TO DRIVE IT SO I HAD THEM COME AND TOW IT TO THE SERVICE CENTER WHERE THEY SAY THEY WILL LOOK AT THE LOG. ABOUT A DAY OR TWO AGO, A SOFTWARE UPDATE WAS PUSHED TO MY CAR; THAT WAS THE SECOND SW UPDATE SINCE I BOUGHT THE CAR ONE MONTH AGO. THIS WAS ABSOLUTELY THE MOST TERRIFYING THING THAT HAS EVER HAPPENED IN MY 42 YEARS OF DRIVING. I COULD HAVE BEEN KILLED OR MY CAR COULD HAVE KILLED SOMEONE. THANK GOD NO PEDESTRIANS WERE CROSSING IN FRONT OF ME AT THE TIME, AND THAT I SOMEHOW MISSED THAT PASSING VAN. I I FELT THE NEED TO REPORT THIS INCIDENT TO THE AUTHORITIES -- I TOLD TESLA I WANT THEM TO TAKE BACK THE CAR AND GIVE ME A NEW ONE IN EXCHANGE. IT IS ONLY ONE MONTH OLD AND HAS JUST 801 MILES OF DRIVING ON IT THUS FAR. I WAS NOT USING AUTO PILOT, TO MY KNOWLEDGE, NOR WAS I USING CRUISE CONTROL. I DO NOT HAVE THE SELF-DRIVING PACKAGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11403991March 20, 2021
STEERING, SUSPENSION
HERE IS A MODEL Y IN THE JUNKYARD HTTPS://WWW.IAAI.COM/VEHICLEDETAILS/39423095?TENANT=US&ROWNUMBER=11 THE FRONT WHEEL FELL OFF. ALL THE STUPID FLIMSY LITTLE BALL JOINTS HAVE SNAPPED OFF. THE WHEEL IS STASHED IN THE FRUNK. THE DAMAGE TO THE WHEEL WELL IS A STRONG INDICATION THAT THE WHEEL WAS NOT TORN OFF IN A CRASH BUT THAT IT WENT WHOMPY AND THRASHED THE BEGEEZUS OUT OF THE FRONT OF THE CAR. THIS A 2021 CAR AND THIS IS THE BEST THEY CAN DO? THIS THING IS A KILLER ON THE ROAD. PLEASE GET THESE DEADLY JUNKSTERS OFF THE ROADS. THANK YOU. KEEF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11402907March 14, 2021
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
MY BRAND NEW 2021 TESLA MODEL Y HAS HAD PROBLEMS WITH THE TOUCHSCREEN (THE MAIN CONTROL CENTER OF THE CAR) SINCE DAY 1. IT FLICKERS OFF AND ON SPORADICALLY WHILE DRIVING (DIFFERENT SPEEDS, ROADS AND WEATHER CONDITIONS EACH TIME) AND ONCE (AFTER BEING PARKED) WOULDN'T TURN ON AT ALL UNTIL I PUT IT IN REVERSE AS ONE OF THE MANY THINGS I TRIED. THEN A GLITCHY SCREEN FULL OF STATIC APPEARED AND EVENTUALLY THE SCREEN CAME BACK ON. THERE ARE NUMEROUS ONLINE POSTS ABOUT HOW TO FIX THIS BUT NONE HAVE WORKED. THIS OCCURS WHILE DRIVING, WHICH MEANS I CAN'T SEE WARNINGS OR EVEN THE SPEED I AM TRAVELING! I HAVE TO WAIT ANOTHER WEEK, THEN DRIVE ABOUT AN HOUR TO GET TO THE REPAIR LOCATION. THEN WHO KNOWS WHAT WILL HAPPEN OR HOW LONG IT WILL TAKE. SEEMS YOU SHOULD BE LOOKING INTO ALL TESLA TOUCHSCREENS, NOT JUST THE X AND S. JUST "GOOGLE" THIS ISSUE AND YOU'LL FIND PLENTY OF COMPLAINTS. THIS IS CLEARLY NOT JUST ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11399955March 9, 2021
STRUCTURE:BODY
THE REAR BODY PANEL IN FRONT OF THE REAR WHEELS HAVE PAINT ISSUE BEING HIT BY DEBRIS COMING FROM THE FRONT TIRES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11398626March 2, 2021
STEERING, SUSPENSION
HERE IS YET ANOTHER TESLA WITH A BROKEN SUSPENSION HTTPS://EREPAIRABLES.COM/SALVAGE-CARS-AUCTION/TESLA/MODEL+Y/VID-45992776 IT HAS DONE JUST 283 MILES SINCE BEING FACTORY GATED. IT HAS NOT BEEN IN A CRASH, THE FRONT SUSPENSION HAS SIMPLY FALLEN TO BITS. THIS IS SELF INFLICTED INJURY CAUSED BY BAD DESIGN, BAD CHOICE OF MATERIAL AND TOTAL LACK OF QUALITY CONTROL. THE MODEL Y APPEARS TO BE EVEN WORSE THAN ITS PREDECESSORS. HOW MUCH LONGER ARE YOU GOING TO ALLOW THIS MADNESS TO CONTINUE? HOW MANY MORE LIVES MUST BE LOST? YOURS PERSISTENTLY KEEF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11398302February 28, 2021
STEERING, SUSPENSION
HERE IS A 2021 MODEL Y IN THE JUNKYARD. HTTPS://WWW.IAAI.COM/VEHICLEDETAILS/39198554?TENANT=US&ROWNUMBER=18 IN COMMON WITH MANY OTHER TESLA JUNKYARD CARS IT HAS NOT BEEN IN A CRASH BUT HAS SIMPLY HAD THE SUSPENSION FALL TO BITS. THE STEM OF THE BALL JOINT ON THE STEERING ARM HAS SNAPPED. THE LOWER BALL-JOINT IS HALFWAY FALLEN OFF. THE UNDAMAGED WHEEL IS LYING ON THE GROUND BESIDE THE CAR. IT IS IMPOSSIBLE FOR MAJOR FORCE TO BE APPLIED TO THE SUSPENSION WITHOUT THE WHEEL BEING DAMAGED. THIS IS ONCE AGAIN THE FAULT OF CHAOTIC DISORGANIZED MANUFACTURING AND WIDESPREAD DRUG USE AT TESLA. WATCH THIS VIDEO TO SEE GOOD REASON WHY DRUGS ARE BAD. HTTPS://WWW.YOUTUBE.COM/WATCH?V=HF_ORMIY9TK M'KAY? PLEASE DO YOUR JOB. THANK YOU. KEEF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11397029February 19, 2021
SUSPENSION
HERE IS A MODEL Y THAT HAS JUST ARRIVED IN THE JUNKYARD. HTTPS://WWW.COPART.COM/LOT/59067410/PHOTOS/SALVAGE-2021-TESLA-MODEL-Y-MA-NORTH-BOSTON IT HAS TRAVELLED A MIND BOGGLING 283 MILES AND THEN THE WHEELS FELL OFF. THE ENTIRE FRONT SUSPENSION IS FUBAR. THIS IS NOT CRASH DAMAGED. IT IS DEFECTIVE TENT BUILT SELF DESTRUCTING LUNACY. WILL YOU PLEASE DO THE JOB WHICH YOU ARE PAID TO DO AND GET THESE DEADLY MISSILES BANNED FROM THE ROADS. THANK YOU. CITIZEN KEEF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11396340February 15, 2021
FUEL/PROPULSION SYSTEM
WHILE I WAS PREPARING TO PARK. THE CAR ACCELERATED ON IT'S OWN AND JUMPED THE CURB. THE BREAK WAS NOT RESPONSIVE, AND I WAS UNABLE TO STOP THE CAR. THE CAR HIT A POLE AND STOPPED. I CALLED THE POLICE AND FILED A POLICE REPORT. THIS IS SECOND TIME THAT THIS HAS HAPPENED SINCE OWNING THE CAR.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11396221February 15, 2021
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, LANE DEPARTURE: WARNING, LANE DEPARTURE: ASSIST
VEHICLE MADE A SUDDEN RIGHT TURN WHEN IT WAS ON AUTO PILOT AND BECAUSE OF THAT THERE ARE MINOR COSMETIC DAMAGES TO WHEEL AND TIRE. MANUFACTURER DOESN'T ACCEPT ANY FAULT WHEN IT WAS HUMANLY IMPOSSIBLE TO CONTROL THE VEHICLE BECAUSE OF SUDDEN TURN.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11396220February 15, 2021
AIR BAGS, ELECTRICAL SYSTEM, AIR BAGS:FRONTAL:DRIVER SIDE:INFLATOR MODULE
SAFETY RESTRAINT SYSTEM FAILED A FEW DAYS AFTER DELIVERY AND TESLA REPAIRED AFTER TWO WEEKS OF REPORIITHE ISSUE.*DT CONSUMER STATED AIRBAG ON THE DRIVER'S SIDE WAS CHANGED.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11396163February 14, 2021
ELECTRICAL SYSTEM, VISIBILITY/WIPER, UNKNOWN OR OTHER
WE PICKED UP OUT NEW MODEL Y ON 2/13/2021 FROM MINNEAPOLIS, DUE TO LIVING IN IOWA AND THAT BEING THE CLOSEST STORE. AFTER LEAVING MINNEAPOLIS, THE INTERIOR HEAT QUIT WORKING. WE MESSED WITH THE CONTROLS ALL WE COULD AND IT WOULD NOT START AGAIN. THE EXTERIOR TEMPERATURE WAS IN THE NEGATIVE TEENS. AT ONE POINT ON THE 2 HOUR 45 MINUTE DRIVE HOME THE INTERIOR CABIN TEMPERATURE WAS IN THE SINGLE DIDGETS. IT CONTINUES TO NOT WORK CORRECTLY FROM THE INTERIOR CONTROLS. I WAS UNABLE TO GET AHOLD OF ANYONE AT TESLA TO FIND A BETTER SOLUTION OTHER THAN JUST GETTING HOME. ONLINE RESEARCH SAYS THAT THIS IS AN ISSUE MANY PEOPLE HAVE COME ACROSS THAT I WAS NOT MADE AWARE OF. THE WINDOWS OF THE VEHICLE WERE BEGINNING TO FROST OVER DURING OUR DRIVE HOME. WE RESTARTED THE VEHICLE MULTIPLE TIMES, AND HAVE BEEN ABLE TO GET THE CAR TO WARM BY USING THE TESLA APP ON OUR PHONES, BUT ONCE WE START DRIVING THE HEATER STOPS WORKING. I FEEL IT IS UNACCEPTABLE TO HAVE RECEIVED A NEW VEHICLE WITH 6 MILES ON THE ODOMETER IN THE UPPER MIDWEST WITH A HEATER THAT DOES NOT WORK AS INTENDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11395858February 11, 2021
SERVICE BRAKES
WENT TO STOP ON BELLFLOWER AVE IN LONG BEACH AROUND 8 AM 2/11/21 TO TURN IN TO THE LONG BEACH VA AND HAD LOSS OF BRAKE PRESSURE. BASICALLY STOPPED FROM REGENERATIVE BRAKING. HAD TO PUSH BRAKE PEDAL TO THE FLOOR TO ENGAGE AT ALL. THANKFULLY DID NOT HAVE AN ACCIDENT. TESLA FOUND AN INTERNAL FAILURE OF A BRAKE CALIPER WITH A LEAK. THIS IS UNACCEPTABLE QUALITY CONTROL FOR A BRAND NEW CAR. THANKFULLY I WAS NOT ON THE FREEWAY WHEN THIS HAPPENED OR GOD FORBID, WITH MY KIDS IN THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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