Tesla Model Y Complaints (2023)

1,136 consumer complaints on file.

#11519968May 2, 2023
SUSPENSION, SERVICE BRAKES, POWER TRAIN
1)2 weeks into owning the car had a powertrain error message which was fixed by replacing the front drive unit oil pump. 2)Static noise behind the display unit was due to the harness of the circuit not being tightened properly. 3)Left hand drive side LatheralLink bolt was loose and dropped off while making a turn. Right hand LatheralLink bolt was not tightened to the recommended torque. Lefthand driver side Latherallink was replaced and bolts have been tightened. I have updated the invoices, videos and pictures of the 3rd issue. Have requested Tesla to replace my car with a new one as I do not feel safe in the car nor do I feel safe having my family in the car. I have raised this issue with Tesla on Saturday (April 30) and have not heard back from them. I could not upload the video of the issue that I have captured on my phone in this ticket. Please let me know how to share that via an email.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519756May 1, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: WARNINGS
I've experienced "phantom braking" about 5 times in the last 3 months, where the vehicle automatically braked aggressively when on Autopilot without another nearby object in front of it. Some of the cases are re-producible, especially going West on Route 66 near coordinate 38.84779147045726, -77.42673470607882, where there are overlapping bridges above the highway. The aggressive braking of my vehicle caused vehicles behind me to swerve. Also, I've experienced false forward collision warnings multiple times. The most re-producible one is going down a little hill and its bumps near 38.88456462883165, -77.49153173786168 going west. The others happened when going around a circle or semicircle curves, with cars parked on the side or another car farther ahead in the circle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519678April 30, 2023
STEERING
April 22, 2023, at 7:00 pm: I stepped into the car at a local store parking lot and pushed my foot on the brake to unlock the vehicle. The wheel jerked hard right and made a thud. The screen warned that “Steering Assist Reduced” with an error code ui_a020. Power steering was disabled. I restarted the Tesla with dual buttons and left it alone for two minutes, but power steering did not return. The vehicle drove but was difficult to steer without power steering. We were less than a mile away and made it home with steering difficulties. I made a service request online to Tesla immediately. At home, I restarted using the dual buttons again and left the vehicle alone for longer. This time power steering felt like it partially returned, but when turning the wheel, it was clunky: every 1/8”, a bump in the steering was felt. I’ve now discovered other Model Ys in online forums with the same issue, and they describe a similar experience that the steering feels ‘notchy.’ The vehicle is available for inspection. I have attempted to drive it a little on my block, and it feels unsafe to steer. Tesla has moved my service visit from May 2 to May 25 due to a backlog of parts. They confirmed this is a recently known issue and noted the steering rack might be replaced entirely. No one has yet inspected the vehicle; it is sitting untouched in my driveway. Aside from the screen warnings of “Steering Assist Reduced” with an error code ui_a020, no other warnings were received. The error happened on a vehicle less than 30 days old: * Model Y * Dual Motor * Plant of Manufacture: Fremont, CA * Software Version: 2023.6.11 * Delivery: March 23, 2023 * Mileage: 800
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519624April 29, 2023
SERVICE BRAKES, VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
While driving down the freeway on 4/29/2023 my Tesla Model Y slammed the brakes on for seemingly no reason without warning. This incident occurred with auto pilot and auto steering engaged. The day was clear and road was clear.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519561April 29, 2023
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
When I use the autopilot system. The car applied automatic emergency braking abruptly even there is nothing in the front. This could result in the rear end accident. I recorded a video since it kept applying AEB. But your system does not let me upload it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519546April 29, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, VEHICLE SPEED CONTROL
Phantom breaking when adaptive cruise control is on. Manufacturer refuses to help and promises a software fix is on the way. No way to use cruise control without adaptive cruise control, so no way to use cruise control safely. I was pulled over today after the car decided to brake check a sheriff deputy. Lane departure warning activates for no apparent reason. Does not go away when the feature is disabled. Actively corrects for the non existent lane departure; came inches from crashing several times in 8,000mi. Tesla suggests I use an alternate route because this one is "too rough". It's an interstate. Forward collision warning activates for no apparent reason despite being set to off. Does not actively brake but it does make a startling chime.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519538April 28, 2023
SERVICE BRAKES, STEERING, VEHICLE SPEED CONTROL
While driving down the road in traffic, several errors started appearing on the Tesla screen, and the vehicle lost power brakes and steering, rendering it impossible to drive safely. The complete set of car systems that were disabled all at once was: stability control disabled traction control disabled automatic vehicle hold disabled lane departure avoidance unavailable ABS disabled steering assist reduced (no power steering) regenerative braking features temporarily limited automatic emergency braking disabled The car is only weeks old. We had the car towed to a Tesla repair center, and they said due to a wiring issue, the wheel weight on the right rear wheel was rubbing against the wire connecting the wheel speed sensor, which led to this cascading series of errors. I'm concerned this is a systemic issue with newer Model Ys. There's a QA or manufacturing defect, and Tesla, along with the NHTSA, needs to investigate this dangerous safety issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519481April 28, 2023
STEERING, WHEELS
Upon receiving the car the steering wheel never matched the way the wheels pointed. The steering wheel needed to be around 10-15 degrees to the right to go straight. After 3 wheel alignment's, the steering wheel still isn't straight to get the car to travel straight, but having to keep the wheel 3 degrees to the right is better than 10 degrees.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519448April 28, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, VEHICLE SPEED CONTROL
Tesla abruptly reduced speed by as much as 30 mph while using cruise control in various scenerios. @ lanes highway with oncoming traffic, divided highways with no traffic or obstacles nearby. It happened at least 6 different times while on a 1400 mile trip. There were no warnings issued in any of the occurances. I discontinued using cruise control because of this issue. I have an appointment to take the Tesla in on May 5, 2023 to correct the problem, but after researching this issue, I now know this is an ongoing problem At 2 of the supercharger stations we stopped at, 2 other Tesla drivers asked me if I had this issue, because they were experiencing it also.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519066April 26, 2023
SEAT BELTS
On April 10th I received a notification from the car of a "Front passenger safety restraint system fault" and was asked to request service, which I did right away. Thus far I have been unable to receive any information from Tesla on this matter and they have not allowed me to service the car. This seems like a safety hazard from the description and I would hope Tesla would both share more information on this issue and help car owners who have received the warning. Right now it's unclear if the car is safe to drive.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519064April 26, 2023
SERVICE BRAKES, VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
This is the problem know in Tesla world as "phantom braking." This happens to me frequently. I am driving on a clear road, no obstacles, and the car will brake hard for no clear reason. At best this is annoying. But there are times when it is extremely dangerous. This happens on highways and interstates at highway speeds. Drivers behind me are forced to brake hard to avoid a rear-end collision.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519061April 26, 2023
VISIBILITY/WIPER, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
When driving using basic autopilot (i.e., adaptive cruise control), the windshield wipers will often be automatically activated when not needed. This is damaging the windshield, the wipers, and very distracting. It makes the car much less drivable in these conditions and a safety hazard, as I'm trying to figure out how to turn off the wipers, distracting me from the road. Happens often. Basically, the point is this: It is frequently the case that I as the driver have no control over the windshield wipers.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519008April 26, 2023
STEERING
I lost the ability to steer the Tesla Model Y. After exiting the vehicle, I found a bolt on the pavement beside the vehicle (see photo) that fell out of the steering mechanism. Had this happened at high speed, a fatal accident could have occurred. We called Tesla Roadside Assistance; they responded within an hour, towed the vehicle to the repair facility, and replaced the parts and aligned the front end.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11518908April 25, 2023
UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Car just applying brake on its own when I was driving on freeway on April 12, 2023 at 1105AM and 115PM and on April 18 at 1414PM. I was lucky nobody was following me closely, otherwise it could be a different result. I was driving at around 70 mph on cruise control. This incidents happened on Freeway 5 in southern California and the weather was nice during that time. This issue could be accident waiting to happen.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11518569April 23, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
When adaptive cruise control is enable, it will break abruptly when there is no danger. AKA “phantom breaking”
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11518520April 23, 2023
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I was driving palisade parkway in NY in autopilot mode at around 65 mph. The car suddenly reduced speed to below 50 mph for no reason. This happened twice in the same trip so I decided not to use the auto pilot function anymore.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11518497April 23, 2023
FORWARD COLLISION AVOIDANCE: WARNINGS
This incident is related to the previous incident that I filed with NHTSA issue is 11514358 on March 28, 2023. I had my car serviced at Tesla service on April 14, 2023. I shared all the data and my complaint with the service center located at 22400 Davis Dr., Sterling, VA. I was told the issue is fixed. But, I had exactly the same problem: AI/Deep learning technology based Tesla Forward Collision System mistaken a 'parked on the street car' for a moving car, and it gives me crash warning, thinking that I will be crashing to a moving car. This incident happened at April 21, 2023 at 10:25am at Alder Woods Dr, at Fairfax, VA. I have other forward collision warning related mishaps, which I will be filing separately.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11518439April 22, 2023
VISIBILITY/WIPER
This vehicle forces the “Automatic Wiper” setting to be on whenever cruise control is engaged. Wipers will come on randomly when there is no rain or when wipers are not necessary. Yesterday it happened over 30 times on a dry day distracting the driver and finally we just had to drive without any cruise control or driver assist functions on, which increases the changes of not maintaining a safe and constant speed along with lane keeping in some circumstances. I live in a rural area with lots of bugs and dust. When wipers actuate unnecessarily it smears bugs all over the window decreasing visibility and eventually scratching the glass from the wipers grinding dust into the windshield. We clean the windshield often but can’t stop during the middle of a trip to clean the windshield whenever a bug hits the sensor. I’ve placed a service ticket in to Tesla and they state the system is functioning as designed and refuse to address this safety issue. Please help. I’m happy to help NHTSA in any way possible. This is an easy software fix for Tesla to simply allow cruise control without automatic wipers, but they refuse. Auto wipers in many cases can be less safe than manual as as soon as they come on the driver is scrambling to fumble with the touchscreen to get them off before they decrease visibility.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11518309April 21, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, STEERING, LANE DEPARTURE: BLIND SPOT DETECTION
Tesla autopilot made a turn into oncoming traffic without warning and caused a collision.
Crash:
Yes
Fire:
No
Injuries:
4
Deaths:
0
#11518272April 21, 2023
VEHICLE SPEED CONTROL, STEERING, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Automatic emergency braking occurs without cause at high speeds on flat divided Hwy. Happened on multiple trips 5 or more times in a 3 hour drive on 3 different highways in NM. Tesla service has addressed the issue twice. said everything is working properly. Happens when Cruse control + auto steering are active.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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