Tesla Model Y Complaints (2021)

1,096 consumer complaints on file.

#11450535February 5, 2022
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
I commonly will experience phantom breaking driving on two-lane roads, particlualy when meeting oncoming traffic. This occurs most commonly at the crest of a hill or when meeting trucks. It occurs nearly 100% of the time when meeting trucks at the crest of a hill. There are also random occurrences on flat roads with no other vehicles and no shadows or bridges. It also occurs on bridges and occasionally with shadows. Performance has been better on four lane roads with more traffic. It's as if the system needs to have other traffic to gauge itself. With no traffic on four lane roads, phantom braking will rarely occur. There is no single date of this occurrence. It happens ALL THE TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450507February 4, 2022
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Tesla slams on brakes for no reason. Causes a safety hazard with cars behind me. Was almost hit when my model y applied the breaks for no reason.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450499February 4, 2022
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
When using AutoPilot, the car will without any basis or immediate need brake most abruptly without any due cause, as there is no traffic or cars around it. It’s usually when passing over overpasses but not always. This sudden deceleration has almost caused accidents. Only me being wary and cognizant has saved the car from being rear ended. Sometimes there’s no cars around but it still can be very dangerous. This has been happening over almost a year and Tesla has not done anything to address this widespread issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450490February 4, 2022
FORWARD COLLISION AVOIDANCE: WARNINGS
Frequent phantom braking when in cruise control. The vehicle unexpectedly brakes often while in cruise control when there is an oncoming vehicle in the oncoming traffic lane, despite the fact that both my vehicle and the oncoming vehicle are in their respective lanes (in other words there is no apparent danger of collision). The phantom braking also sometimes happens apparently at random, in other words when I can't see anything in the vehicle pathway that could be interpreted as dangerous. I am entering a date under "Additional Details" below, but this has happened repeatedly on many different dates.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450482February 4, 2022
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
Vehicle abruptly applied automatic braking as I was cruising at 40 mph. Went to an almost complete stop in a short distance. No one was behind me but if there were it would have been dangerous. Also, there were patches of ice in the road which made it even more dangerous.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450481February 4, 2022
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
From June, 2019 to June, 2021 we owned a Tesla Model 3. We have had the Model Y since June, 2021. The current Model Y has a significant phantom braking problem. Worse than the Model 3 that we owned. Our Model Y relies on "Tesla Vision" without radar. Last week we drove 1,400 miles from Montana to Southern California. On more than a fifteen occasions phantom braking occurred, to the point that we were reluctant to use it. Driving on an Interstate at 80 mph, the car would suddenly brake. The 1st reaction is to overcome the braking with acceleration. On one occasion when there was no traffic behind, I didn't accelerate until 45 mph. From 80 mph to 45 mph suddenly. Dangerous. On city streets we also experienced phantom braking, yet not so dramatic. Some thoughts on what causes this issue: pavement glare, a change in pavement color, concrete barriers on an overpass, reflection from on coming traffic. Traffic Assisted Cruise Control is an important feature for me and now I'm reluctant to use it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450480February 4, 2022
VISIBILITY/WIPER
The defroster system is not able to keep the windshield clear of ice buildup when driving even in light snow. This is because this is an electric vehicle, so there is no engine heat from underneath the hood to radiate towards the wipers. Between wiper cycles, the wipers rest below the area of the windshield that is heated by the defroster. During snowfall ice builds up on the wipers from their resting position between cycles and that ice then propagates to the rest of the windshield as the wipers move. This is an extremely dangerous situation. I heard Tesla is installing a heater beneath the resting area of the wipers on the 2022 model year of this vehicle. However, NHTSA should issue a recall and require this heating plate be retrofit onto earlier model years. The country of Canada is aware of this issue as well and currently investigating it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450463February 4, 2022
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
When cruise control (TACC) enabled the car will brake on 2 lane undivided roads when oncoming vehicle is a semi or other large vehicle. Vehicle may suddenly slow 5-15mph causing unsafe condition if being followed closely. Problem is easily reproducible on any 2 lane road. Will also occur when autopilot engaged as autopilot is simply TACC with lane keeping. The features otherwise seem safe on interstates and divided highways.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450456February 4, 2022
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
The vehicle brakes out of no where when on autopilot. Phantom braking
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450411February 4, 2022
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
When driving with Adaptive Cruist Control on, the car will randomly slam on the brakes (phantom braking) for no reason. It can be with a shadow on the road or, VERY commonly, when any car or large truck passes on a 2-lane highway or road. It's extremely dangerous to any cars behind and to myself.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450406February 4, 2022
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
Phantom braking. I can’t use the cruise control at all because it constantly brakes and swerves when nothing is in front of the car. I took the car to the device center and was told they can’t do anything.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450377February 4, 2022
FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The car experiences phantom braking when adaptive cruise control is engaged. Happens most often when going under an overpass but has happened on clear open roadway as well (no cars around).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450356February 4, 2022
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
When cruise control is active, the car slams on the brakes for no apparent reason. This happens basically every time I drive the car. I’m always concerned it will cause me to be rear-ended.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450350February 4, 2022
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: WARNINGS
Phantom braking
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450343February 4, 2022
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
This car is exhibiting random “phantom braking” incidents when cruise control or auto pilot is engaged. In EVERY incident the road is clear ahead and in the adjacent lanes, with no other vehicle traffic. The car will appl full emergency braking for no reason, and with no warning
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450335February 4, 2022
UNKNOWN OR OTHER
Since the v11 upgrade, my backup camera has dropped frames and lags while backing up to the point that I have almost hit bollards while backing up. If a child walked behind the car, I would not know it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450326February 4, 2022
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
The Tesla has been doing phanton breaking. For example on the highway using dynamic cruise control or autopilot. When a truck is merging to the right lane it will apply quite the break force. Almost got rear ended cause of this on the highway. Observed this a few times on drive from Ga to NJ. I also noticed going up and down hills with dynamic cruise control it will sometimes trigger the front collision warning or phanton break. This seems to be sporadic and doesn’t like one lane back roads. Last and it least I also noticed that using auto pilot the car forces you to use auto high beans. On the highway at night it will go off and on a lot to the point drivers on opposite side of the road would flash their lights to let me know about the high beans. The model teslas doesn’t use radar or laser sensors like previous year. It does seem to have a lot of impact cause I did not see these issues with my Lexus RX350 With dynamic cruise control, lane keep assist, auto high beans, and front collision warning.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450323February 3, 2022
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: WARNINGS
When using auto pilot our car will suddenly slam on the brakes usually for no reason. Sometimes it will if there is a large vehicle in the oncoming lane. Other times it will do this if we are the only car on the road. It will also do this even more frequently at night. It does this even if emergency braking is turned off. It causes us to panic and search around for a problem. At minimum they need a way to turn this "feature" off and offer normal cruise. This system is not ready for road use. This happens multiple times every time we use the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450322February 3, 2022
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
Phantom braking!! It's happening almost everytime I engage autopilot and it's unfortunate because this system would be amazing if it wasn't do this issue. Anytime I'm in a 2 way highway and I have a semi or a large vehicle coming my way on the opposite lane it decides to slow down from the speed limit around 75mph in Texas all the way down to 35mph, which makes for a dangerous condition and puts me at risk of getting rear ended. I have reached out to Tesla Service and they said they can't do nothing about it. I have videos of these incidents but it seems like I can't upload on these Forms. Please reach out to me so I can send you these videos of the phantom braking.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450318February 3, 2022
SERVICE BRAKES, UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
While driving on the freeway at 70 mph with cruise control activated, the Tesla suddenly braked hard. There was no emergency or vehicle entering my lane. This occurs on a regular basis, more so when passing a semi or large vehicle. Vehicles behind me have to brake or swerve to avoid hitting me. I have notified Tesla Service about the issue and their response was they know about the issue. I was told to keep my hands on the steering wheel and pay attention....UNACCEPTABLE!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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