Tesla Model Y Complaints (2022)

851 consumer complaints on file.

#11498727December 24, 2022
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Car did a hard braking while going 75mph on autopilot, no car or obstacle in front when it happened. The car following me had to do an emergency lane switch maneuver to avoid collision.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498667December 23, 2022
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The contact owns a Tesla 2022 Tesla Model Y. The contact stated while driving at 65 MPH in the rain, the vehicle experienced phantom braking and stopped suddenly. The vehicle then veered to the right independently. The brake pedal was depressed but failed to respond. The contact lost control of the vehicle. The vehicle spun out and crashed into a wall on the side of the road. The air bags deployed. The contact sustained bruises and significant pain to the left leg. The contact also sustained soreness of her fingers, arms and shoulders. The contact did not seek medical assistance. The contact’s sister transported her to her residence. The contact was unsure whether a police report was filed. The vehicle was towed to a tow lot. The vehicle was then towed to a collision center. The contact was not using autopilot mode at the time the failure occurred. The manufacturer was notified of the failure and informed the contact that she would need to repair the vehicle at her own expense. The vehicle was not diagnosed or repaired. The failure mileage was approximately 5,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11498481December 21, 2022
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
While driving with Autopilot engaged at approximately 65 mph the car suddenly decelerated to less than 40 mph and then accelerated back to 65. This happened again within a minute of the first occurance and I turned off Autopilot but left cruise control on. It then happened again and I turned cruise control off. Fortunately there were no cars following close behind me nor was I following close behind another car. In the first two cases there were intermittant shadows across the road cast by trees along the road side. In the third there was a large black programmable traffic information sign 20 ft or so off the side of the road that had no information displayed. There was no damage to the car or injuries to the occupants. The vehicle has not been inspected by the manufacturer. No warnings were displayed prior to the event.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498174December 20, 2022
UNKNOWN OR OTHER
Interior Cabin Cameras prior to a certain build date around late May, for all models and trims, do not have the necessary Infrared (IR) Leds to see driver at night/and or dark environments, leading to system to disengage due to “being blinded or covered” if a user has their car in the FSD beta testing software. This issue was reproduced by the Mobile Service Technician and then replaced accordingly, with the new Interior Cabin Camera Fixture with the IR Leds fully solving and correcting the error from before. Their part was not inspected by any agencies and error is displayed before ADAS system disengagement. This issue is also known and reproduced across many different people, with this replacement correcting the issue. Necessary action would involve ordering a retrofit for all cars with the old interior cabin camera to the new interior cabin camera.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498152December 19, 2022
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
During a recent road trip, my TESLA 2022 MY experienced multiple "phantom braking" incidents. The worst one involved while driving at highway speed (77 MPH). On a clear day, with a dry road, with no traffic nearby, no shadows in the area, the vehicle suddenly applied the brakes. It was like it detected something in the road and jammed on the brakes. I used the accelerator to compensate, but, it tried to slow down for 20 seconds before resolving. My wife (passenger) has medical conditions that were exacerbated by being frightened. I also was frightened, which is dangerous while driving. If there was a vehicle behind us, there cold have been an accident. There was no warnings before, during, or after the incident. Multiple people online have described their situation. It is exactly the experience that I have had with my vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498133December 19, 2022
ELECTRICAL SYSTEM, ENGINE, STRUCTURE:BODY
First my car was having issues charginging at the charge stations. Then as soon as that issue occurred, I had to replace the car battery. Then I noticed that the windows would randomly retract while I was driving my vehicle. My child had pointed out that his window was down, when he did not roll it down. Then I noticed some leakage from underneath my vehicle. My main concern of fluids leaking from my vehicle was my main concern. The Tesla dispatcher confirmed that concern by stating that fluids should not be leaking from my vehicle. When he started accusing me of having a car accident that caused me to be even more concerned. He told me that the Tesla service center on 1100 Colorado Ave, Santa Monica, Ca. would find out if I did have an accident by running a diagnostics. When I had my car towed to the Tesla service center, their main concern was a hole in my tire and their professional opinion was to just patch up the tire and not replace the damaged product. Crystal, a representative from the Service center said that she would address the main concern of the leakage which she never did. She told me that my car was ready for pickup. I was again confused because she never addressed my main concern. Then I asked what I was paying for and she simply said that it was on my estimate and that it’s a patch for my tire. She was very adamant about me picking up my car before the Service Center closed at 5:30 but told me at the last minute to do so. She did not explain the details of the leakage until I inquired about it. I did not receive the diagnostics that were promised to me by your Tesla dispatcher. Her explanation to my main concern was, “ No leak was detected under the car so just recommend monitoring and definitely taking a pic when it happens. If the leak is by my left front tire, it’s more likely to be my AC and can be normal.” That did not make me feel like Tesla’s Supplier Code of Conduct was being followed. Now I am being told that the only liquid coming fro
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498051December 19, 2022
AIR BAGS
The front passenger seat airbag does not properly arm when occupied by an adult female weighing between 120-125 pounds. According to the vehicle's Owners Manual, it should arm at any weight in excess of 100 pounds. There is an indicator on the main display that clearly displays when the passenger airbag is armed and when it is unarmed. This is an intermittent issue, occurring more than 50% of the time the seat is occupied. The best we can do to characterize the behavior is as follows: 1) The passenger airbag is more likely to arm correctly if the passenger gets into the car at the same time as the driver. 2) It is less likely to arm correctly if the passenger gets in after the driver has started the car and/or driven it a bit. Two examples: Driver gets in to set the temp or navigation before a trip and passenger gets in a few minutes later, or driver retrieves car from a parking place and then drives a short distance to pick up the passenger. In both cases, the airbag is unlikely to arm correctly. 3) Even after a successful drive (in which the airbag armed), say to the grocery store, it is unlikely to arm when the driver and passenger get back in together a few minutes later. In all cases above, the longer it is driven in a single trip, the more likely it is to randomly arm/disarm itself multiple times during that trip. By failing to correctly and consistently arm when occupied by a 120-pound adult passenger, it leaves said passenger unprotected in case of an accident. Tesla Service performed static, calibrated-weight tests, and confirmed that it takes greater than 125 pounds to consistently arm the front passenger airbag. They have replaced the passenger seat twice so far, and claimed that the most recent seat installed passed the 100-pound test, but the issue persists. The car was serviced for this issue on November 28th, and again from November 23 to December 7. This issue remains to this date (December 19).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497992December 19, 2022
FORWARD COLLISION AVOIDANCE, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
The contact owns a 2022 Tesla Model Y. The contact stated that while driving at various speeds, the Forward Collision Avoidance system was erroneously activated, causing the vehicle to abruptly decelerate. The contact stated that the failure had occurred on multiple occasions. The contact stated that during each failure, the cruise control was activated. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure. The failure mileage was 2,300.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497037December 12, 2022
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
On Saturday night between 9:30 to 9:45 PM while driving on 495, Tesla Model Y 2022, Auto pilot was engaged at 70 miles per hour in three lane highway. My car was in middle lane with no vehicle in front in any of lanes. Suddenly without any warning, auto pilot was disengaged and car moved from 70 mph to 30 mph within few seconds shockingly. I was alert to pull accelerator in timely manner and avoided a possible rear-ended accident . It was scary moment with family onboard and luckily cars where behind enough to evade a possible disastrous accident. This must be fixed
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496662December 8, 2022
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
While using cruise control the vehicle brakes hard when no obstacle is any where near the car in front or sides. Some times hard enough to engage abs and you can feel the car on the edge of losing traction/control. This has happened multiple times on multiple trips.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496577December 8, 2022
ELECTRICAL SYSTEM
I am writing to file a safety concern with vehicles manufactured by Tesla Motor Company Inc (“TESLA”). The complaint relates to safety failures with the automatic retracting window system. This complaint is different from the NHTSA previous issued recall for pinch points (issued on or around September 19th, 2022). During the vehicle software update process, owners can enter the vehicle and close the door (there is no engineered prevention of opening the doors). However, upon attempting to exit the vehicle the window does not automatically retract. When the owner closes the door after exit the windows are prone to break or shatter (see attached photo) which creates a safety hazard. The specific hazard is with broken glass spread in the cabin of the vehicle. Tesla charges customers to replace the window in spite of the known defect (see attached paid invoice, which documents how the damage occurred). Tesla states "it is a known documented issue and is therefore the customers responsibility". In lieu of correcting the acknowledged known issue or providing a proper engineered control to avoid the safety hazard created by the defect; Tesla has apparently accepted the defect and passed the risk of the defect to customers who are not formally made aware of the problem and are expected to understand the problem based on documentation in third party forums. The issue poses a cutting hazard to the driver and occupants of the vehicle and also a foreseeable egress concern in an emergency.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496513December 7, 2022
FORWARD COLLISION AVOIDANCE: WARNINGS, BACK OVER PREVENTION: WARNINGS
Car did not stop after I parked and continued to go forward and hit another parked a car Even with my foot on the break. No warning light of any sor. This incident happened at 5:35 PM Pacific time on Monday, September 12. I made an appointment with the service department and it took the car there on September 23, 2022, . They only asked me about the time this happened and they said you’re going to send it to engineers and will get back to you. They did even Care to look at the car or inspect it. Since then, no one ever contacted me. I was lucky that this truck was in front of my car otherwise if there was anyone walking they would have been killed.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11496161December 5, 2022
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Sudden Phantom braking happened while driving north on garden state parkway. I was in the 2 lane express northbound highway, and there was heavy traffic and flashing police lights on the separated 3 lane local northbound highway. I was using adaptive cruise control when Tesla suddenly braked, reducing speed 20-30 mph in a matter of seconds, despite no cars in front of me. I took back control and disengaged cruise control
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496074December 5, 2022
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, LANE DEPARTURE: BLIND SPOT DETECTION
All safety features - backup, turn signal and blind spot camera detections stopped working on November 22, 2022. Tesla gave me appointment to bring in the car on 11/28/22 then emailed me informing appointment pushed back to 12/8/22 and today emailed informing appointment pushed back again to 12/12/22. The car is not drivable without these safety features as it poses the risk of accident that could harm driver and other on the road. Tesla is not responding at all for providing a replacement vehicle, while this car is still under warranty.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495963December 4, 2022
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
When using Autopilot on interstate, car did phantom braking when approaching new concrete sections of highway (I-4 between Orlando and Daytona Beach) on a primarily black asphalt highway during sunny afternoon conditions. This happened on a couple of occasions during drive.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495648December 1, 2022
VISIBILITY/WIPER, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
The wipers "swipe" when passing interstate streetlight when in the "Auto" mode. Additionally, the "Auto" mode is automatically enabled when the adaptive cruise control is set. It is not possible to turn off the wipers while using the cruise control, making it basically useless at night. I have been advised on two occasions by Tesla Service that this is a firmware issue and there is no fix. The complaint was last verified by Tesla Service on Dec. 1, 2022.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495639December 1, 2022
STEERING, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, LANE DEPARTURE: ASSIST
I was driving with my wife and two kids at around 8:30pm (it was dark outside already) on November 29, 2022. The street was pretty empty and it had 2 lanes in each direction. I was driving the left lane with the speed at about 40 mph and had the autopilot (the one that keeps lane, not FSD) turned on. When the car was approaching the intersection with the green light on, it suddenly decided to turn left (even though there was a dedicated left turning pocket on the left hand side). It looks like it was confused and after trying to change the direction it pointed the car right to the road sign. Hopefully I had my hands on a wheel and was watching the situation, so I immediately turned the wheel right to get back to our lane. If I wasted a fraction of second we could end up smashing into the road sign at about 40mph.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495490November 30, 2022
UNKNOWN OR OTHER, LANE DEPARTURE: BLIND SPOT DETECTION
Hi, My main concerned about having a Tesla is not having warning beeping sound when reversing. I almost ran over someone because Tesla rear-view camera doesn't provide virtual alert/audio when getting too close to an object or if a pedestrian decides to walk behind your vehicle while you are about to reverse or pull in reverse into a parking space. I feel this should be a mandatory monitoring system for all Tesla when reversing, just like BMW or ACURA, you do get a beeping warning sound when there's something there or when vehicle is getting too close to any objects. Hopeful that this issue can be corrected asap. I appreciate your help [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495402November 29, 2022
SERVICE BRAKES
Driving down road going about 46-50 mph at about 6:45pm tonight and the car suddenly slammed on brakes. Brakes locked, but thank goodness car behind me wasnt following close. My head/neck was jerked hard enough to cause headache and terrible soreness. I am very shaken. Came home and told my husband, took ibuprofen for my headache. He googled the problem, found this website. We are very concerned, since we own 2 Teslas and it seems people have the same complaints on both models we own.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11495351November 29, 2022
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, LANE DEPARTURE: ASSIST
Vehicle is approximately 9 months old with 13,488 miles. Starting today, the cruise control system which includes the adaptive cruise control and lane keeping assist features has failed. It will not activate, and attempts to activate it result in an error stating "cruise control unavailable." As a result, the car will not brake as it approaches other vehicles; will not maintain its speed; and will not maintain its lane. I made an appointment with the manufacturer's service center to have it inspected and repaired, but the manufacturer cancelled the appointment the same day it was made stating, in writing, that it is a "known issue," "replacing any component will not rectify the issue," and instead it "should be rectified in a future firmware update" without any time frame as to when. I asked is there is a service bulletin or recall notice and was advised that "specifics" cannot be provided "unless otherwise authorized."
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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