Suzuki XL7 Complaints (2007)

138 consumer complaints on file.

#10403662May 28, 2011
AIR BAGS:FRONTAL
I AM AN OWNER OF A 2007 SUZUKI XL-7 AWD LIMITED VERSION. ABOUT A YEAR AFTER PURCHASE, THE PASSENGER AIRBAG LOCATED IMMEDIATELY BELOW THE PASSENGER SIDE FRONT DASH BOARD BEGAN TO SHOW AN OUTLINE IN THE DASHBOARD. IT APPEARS LIKE THERE IS SOME PRESSURE FROM THE INSIDE OF THE AIRBAG PUSHING UP AGAINST THE DASHBOARD MATERIAL AND CUTOUT FOR THE AIRBAG DEPLOYMENT AREA. THE AIRBAG HAS NOT YET DEPLOYED NOT HAS THE VEHICLE BEEN IN ANY ACCIDENTS. IT APPEARS THERE IS A POOR QUALITY DASH MATERIAL OR A DEFECTIVE AIRBAG. I AM CONCERN THAT WHEN THE AIRBAG IS NEEDED, IT WILL NOT DEPLOY. SUZUKI WOULD NOT EVEN REPLACE IT WHILE UNDER WARRANTY BECAUSE THEY DETERMINED THERE WAS NOTHING WRONG WITH IT. NOW THAT ITS OUT OF WARRANTY, THE PROBLEM IS STILL EVIDENT AND MAY BECOME WORST WITH TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10401238May 17, 2011
STEERING
MY STEERING WHEEL ON MY 2007 SUZUKI XL7 HAS ALWAYS MADE A LITTLE NOISE WHEN TURNING,BUT IN THE PAST 6 MOS.IT SOUNDS HORRIBLE AND IS MORE DIFFICULT TO STEER. SAW THERE WAS A RECALL ON 06,COULD YOU PLEASE CHECK ON THIS AND SEE IF SAME PROBLEM. DEALERSHIP WANT HELP ME. I READ RECALL ON 06 AND MINE SOUND LIKE THE SAME THING AND IM AFRAID IT WILL GET WORSE AND CAUSE ME NOT TO BE ABLE TO STEER IT AND HAVE AN ACCIDENT...ANY RECOMMENDATIONS? [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10399161May 5, 2011
AIR BAGS:SIDE/WINDOW, AIR BAGS, SEAT BELTS
ON FEBRUARY 4, 2011, I WAS DRIVING BETWEEN 10-15MPH ON A VERY ROUGH ROAD DUE TO THE CITY OF TULSA NOT CLEARING THE ROADS AFTER 12 INCHES OF SNOW. ALL OF THE SUDDEN ALL SIDE AIR BAGS WENT OFF. THAT DAY I DROVE IT TO THE DEALERSHIP. I DID NOT GET IT BACK UNTIL APRIL 23, 2011. I WAS GIVING EVERY EXCUSE IN THE BOOK ON ABOUT EVERY DAY ON WHY IT WAS TAKING SO LONG TO GET FIXED. AN INSURANCE CHECK WAS ISSUED TO THE REPAIR SHOP FEBRUARY 18TH. THE PARTS WERE NOT ORDERED UNTIL AROUND THE 28TH. I WAS TOLD THEY COULD NOT FIND THE SEAT BELTS AND I WAS ASKED TO TRY TO FIND SOME ONLINE. ONCE I PROVIDED TWO SITES TO THE REPAIR SHOP THEY CLAIMED THEY CAN ONLY ORDER FROM SUZUKI. MY WIFE INFORMED THE DEALERSHIP SHE WAS GOING TO REPORT THIS TO THE LOCAL MEDIA OUTLET. ALL OF THE SUDDEN SEAT BELTS APPEARED 1000 MILES AWAY. THEY EVEN ARGUED ABOUT HAVING TO GET THEM. THE INSURANCE COMPANY (FARMERS) WANTS A RECALL ON THE ROLLOVER SENSOR, AND REQUESTED THE REPAIR SHOP TO CONTACT SUZUKI. THE REPAIR SHOP WANT ME TO DO THIS. I HAD TO PAY FOR THE SENSOR BEING FARMERS THINKS IT IS DEFECTIVE. $447.49 TOTAL BILL $5766.73. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10397965April 26, 2011
STEERING, TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
I AM THE ORIGINAL OWNER OF A 2007 SUZUKI XL7. I BOUGHT MY VEHICLE FROM TALISMAN SUZUKI IN HOUSTON BACK IN SEPTEMBER OF 2007. FIVE MONTHS AFTER I PURCHASED THE VEHICLE I BEGAN TO HAVE ISSUES WITH THE TIRE MONITORING SYSTEMS. A YEAR LATER AT 50,000 MILES I NOTICED THAT MY VEHICLE WAS HARD TO STEER, SO I TOOK IT INTO THE DEALER. I HAVE A 100, 000 MILE BUMPER TO BUMPER WARRANTY BUT I WAS TOLD THAT THE POWER STEERING PUMP WAS LEAKING AND THAT IS WHAT WAS CAUSING THE HARD STEERING. I INFORMED THE DEALER THAT MY VEHICLE HAS NEVER LEAKED POWER STEERING AND TOO THIS DAY I HAVE NOT ADDED ANY POWER STEERING FLUID AND MY POWER STEERING RESERVOIR IS FULL. I PROMISED MYSELF THAT I WOULD NEVER BUY ANOTHER SUZUKI BECAUSE I AM A FAITHFUL BUYER, I HAVE HAD NOTHING BUT SUZUKI'S SINCE I STARTED PURCHASING VEHICLES IN 1990. I WAS VERY DISAPPOINTED IN SUZUKI FOR NOT TRYING TO SOLVE THIS PROBLEM. I HOPE AND PRAY THAT THE VEHICLE DOES NOT LOCK WHILE I AM TRANSPORTING MY CHILDREN . I CONTACTED THE MARKETING PERSON AND SUZUKI AND THEY DID NOT OFFER ANY SOLUTIONS BESIDES PAYING $1000 TO GET IT FIXED. RECENTLY I TOOK MY VEHICLE TO GET AN OIL CHANGE AND THE MECHANIC THERE TOLD ME THAT IT IS A RACK PINION ISSUE AND THAT I WAS NOT THE FIRST PERSON WITH THAT PROBLEM ON THE SUZUKI XL7. THE MECHANIC INFORMED ME THAT THERE WAS A RECALL OF THIS ISSUED BECAUSE HE HAS CALLED THE DEALER FOR SOME OF HIS CLIENTS AND SUZUKI FIXED THERE PROBLEM EVENTHOUGH THEY REFUSED IN THE BEGINNING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10394417April 6, 2011
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
MY CAR SPEEDOMETER IS NOT WORKING IT STARTED ALL OF A SUDDEN READING 120 MILES AN HOUR WHEN I WAS DRIVING 30 MILES PER HOUR ALSO MY SPEEDOMETER READS 120 MILES PER HOUR WHEN CAR IS STOPPED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10395097April 6, 2011
VEHICLE SPEED CONTROL
MY SPEEDOMETER READS A DIFFERENT SPEED SOME TIMES WHEN I'M DRIVING IT WILL SAY 110 MILES AN HOUR WHEN I'M DRIVING ONLY 30 MILES PER HOUR. SOME TIMES IT WILL STICK ON AT 55 MILES PER HOUR. SOME TIMES IT JUST WON'T READ AT ALL WHILE I'M DRIVING IT WILL BE STUCK IN 0 MILES PER HOUR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10393351March 25, 2011
SERVICE BRAKES, HYDRAULIC
THE BRAKES OF THE CAR BECOMES HARD AND LOCKS THE CAR FROM MOVING. THE DASH BOARD WILL SHOW TRACTION LIGHT ON WITH THE READING "TRACTION CONTROL SERVICE / STABILITY CONTROL SERVICE" THE FIRST INCIDENT HAPPENED SEPTEMBER 2010. MILES COVERED 55391 . MATTER TAKEN WITH SUZUKI AND THE DEALER. THEY SAID THE BRAKE PADS WORE OUT, SO REPLACED THE PADS AND THE ROTOR FOR $536.00. THE PROBLEM REPEATED BUT AFTER 2 HRS BRAKES GOT RELEASED. THE TRACTION CONTROL AND STABILITY CONTROL SWITCH WAS PUT OFF TO AVOID THE DANGER OF THE VEHICLE GETTING AUTO BRAKED IN THE MIDDLE OF THE HIGHWAY. HOWEVER THE SWITCH DID NOT WORK AND THE PROBLEM REPEATED TWO TIMES. TAKEN UP WITH ANOTHER DEALER. THEY HAVE STATED THAT BRAKES AND ROTOR NEED TO BE REPLACED WITH CERTAIN OTHER KITS FOR A PRICE OF $2100. TALKING WITH SUZUKI AND THEY STATED THAT THE VEHICLE IS NOT UNDER WARRANTY. HENCE, I HAVE TO PAY FOR THE REPAIR. I FAIL TO UNDERSTAND HOW CAN THE BRAKE PADS LOCK THE MOVING VEHICLE AUTOMATICALLY. IT IS THE MOST DANGEROUS SITUATION ESPECIALLY ON HIGHWAYS. SOMEONE PLEASE HELP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10386270March 3, 2011
VISIBILITY:SUN/MOON ROOF ASSEMBLY, STEERING, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2007 SUZUKI XL7. THE CONTACT STATED THAT THE STEERING WHEEL WAS MAKING A STRANGE NOISE AND WATER WAS ENTERING THE VEHICLE ON THE PASSENGER SIDE FLOORBOARD. THE CONTACT STATED THAT THE WATER INITIALLY LEAKED FROM THE SUNROOF WHICH WAS TAKEN TO THE DEALER AND REPAIRED, BUT THE PROBLEM PERSISTED. FROM THE LEAKAGE, MOLD BEGAN TO FORM IN THE VEHICLE. IT WAS TAKEN TO AN AUTHORIZED DEALER WHO OFFERED NO ASSISTANCE. THE VEHICLE WAS ALSO TAKEN TO A SECOND DEALER FOR THE STEERING WHEEL FAILURES WHERE THE CONTACT WAS ADVISED THAT THE BUSHINGS WOULD NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED, AS THE PART NEEDED FOR REPAIRS WAS ON BACKORDER. THE HORN HAD ALSO FAILED BUT THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS UNAVAILABLE AND THE CURRENT MILEAGE WAS 48,082. THE FAILURE MILEAGE WAS 35,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10383376February 20, 2011
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
ENGINE TROUBLE LIGHT CAME ON NOV. 2009. TALKED TO DEALERSHIP THEY SAID THE LIGHT HAD TO BE ON AT TIME OF COMP. DIAGNOSTIC. CAME ON AGAIN IN DEC. 2009. HAD DIAGNOSTIC DONE AT DEALER & INDEPENDENTLY, THE CODE INDICATED A CYLINDER MISFIRE. THE DEALERSHIP ORDERED PARTS, WHICH TOOK TWO MONTHS TO GET (FEB. 2010). IN THE MEAN TIME THE CAR WAS RUNNING WITH A CYLINDER MISFIRE THE WHOLE TIME CAUSING IT TO RUN HOT, WHICH CREATED A LARGE BURN HOLE IN THE FRONT EXHAUST PIPE/CONVERTER ASSEMBLY (WHICH SUZUKI ATTRIBUTED TO A POOR ENGINE GROUND). THE DEALERSHIP "FIXED" THE CYLINDER MISFIRE BY REPLACING SOME 34 INTERNAL PARTS ASSOCIATED WITH THE CAM SHAFT OR CRANK "TENSIONER AND GUIDE". TWO MONTHS LATER (APRIL 2010)THE ALTERNATOR MOUNTING BOLT AND PULLEY ASSEMBLY (RECALL NHTSA # 10V25000)BOTH BROKE. THAT IS WHERE THE DEALERSHIP NOTICE THE HOLE IN THE FRONT EXHAUST AND ATTRIBUTED IT TO A "POOR ENGINE GROUND" WHEN AN INDEPENDENT FIRESTONE MECHANIC ALREADY TOLD ME THAT HOLE WAS A DIRECT RESULT OF THE ENGINE RUNNING HOT FOR SO LONG DUE TO THE "CYLINDER MISFIRE". NOW HERE IT IS A YEAR LATER AND THE SAME PROBLEM IS PRESENT. I BELIEVE THERE IS A MANUFACTURING QUALITY DEFECT ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10381592February 11, 2011
AIR BAGS
TL* THE CONTACT OWNS A 2007 SUZUKI XL7. THE CONTACT WAS DRIVING 35 MPH WHEN BOTH THE DRIVER AND PASSENGER FRONTAL AIR BAGS DEPLOYED AND EXPLODED INDEPENDENTLY. THE DEALER WAS CONTACTED AND ADVISED THAT THERE WERE NO RECALLS FOR THE FAILURE AND NO FURTHER ASSISTANCE WAS OFFERED. THE MANUFACTURER WAS NOT CONTACTED AND THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 96,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10380687February 3, 2011
UNKNOWN OR OTHER
THE CHROME PLATING ON THE INTERIOR DOOR HANDLES HAVE STARTED TO PEEL AND CAUSED A PAINFUL BLEEDING CUT.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10363842November 3, 2010
STEERING
WHEN I BOUGHT MY 2007 SUZUKI XL 7 LUXURY, I WAS NOT AWARE OF ANY PROBLEMS. I DID NOTICE I WAS ALWAYS RUNNING LOW OF POWER STEERING FLUID. MY PARKING SPACE WAS STARTING TO SHOW SIGNS OF A LEAK. I THOUGHT IT WAS OIL OR SOMETHING, BUT ONLY TO FIND OUT IT'S POWER STEERING. BY THE TIME I FOUND THIS OUT MY 36K MILES WERE OVER. I'VE BEEN RESEARCHING, AND THERE'S OTHER PEOPLE WITH THE POWER STEERING PROBLEM. IT IS GETTING WORSE AND I HATE TO HAVE IT AFFECT EVERYTHING ELSE. I HAVE TO FILL UP EVERY MONTH, AND THE SQUEALING IS TERRIBLE. THE POWER STEERING WAS DEFECTIVE IN THE FIRST PLACE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10362773October 28, 2010
STEERING
I HAVE HAD MULTIPLE ISSUES W/MY 2007 SUZUKI XL7. HOWEVER, THE MOST CONCERNING IS THE STEERING WHEEL PROBLEM. NOT ONLY HAVE I HAD WORK DONE ON THE RACK IN 2008 BUT THE NOISES HAVE RETURNED. OUR LOCAL SERVICE STATION SAID THAT THEY COULD NOT DUPLICATE THE NOISE NO MATTER WHAT THEY TRIED. YET, WHEN I WENT TO PICK UP MY CAR I IMMEDIATELY HEARD THE NOISE, WENT INSIDE TO GRAB A TECH AND MADE HIM RIDE W/ME TO HEAR THE NOISE HIMSELF. HE SAID THAT THE NOISE WAS DIFFERENT FROM BEFORE AND SIMPLY WAS A RUBBER SEAL THAT NEEDED TO BE REPLACED. HE SAID THAT IT WASN'T COVERED AND "I WAS SAFE TO DRIVE W/IT LIKE THIS". I HAVE MULTIPLE PROBLEMS W/THIS VEHICLE THAT I'M NOW RESPONSIBLE FOR. I DO NOT EVEN KNOW WHERE TO START IN REFERENCE TO WHAT SHOULD BE FIXED FIRST. FINANCIALLY IT IS A BURDEN AND MOST DEFINITELY AN IRRITANT AS I AM MAKING MONTHLY PAYMENTS ON A VEHICLE THAT IS IN MAJOR NEGATIVE EQUITY! I HOPE FOR MY CHILDREN'S SAKE THAT NOTHING MAJOR GOES WRONG IN THIS VEHICLE WHILE WE ARE RIDING IN IT! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10362775October 28, 2010
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS, ELECTRICAL SYSTEM, LATCHES/LOCKS/LINKAGES
I AM THE ORIGINAL OWNER OF A 2007 SUZUKI XL7. DUE TO DISABILITIES IN THE FAMILY I PUT SEVERAL MILES ON THIS VEHICLE. FROM THE BEGINNING I HAVE SEVERAL ISSUES W/THIS VEHICLE. BECAUSE OF SUZUKI'S LACK OF CONCERN/INTEREST I HAVE DECIDED TO MAKE FORMAL COMPLAINTS ABOUT THE "SAFETY" ISSUES TODAY. IF I WAS TO LIST ALL PROBLEMS WITH THIS VEHICLE I WOULD BE HERE ALL DAY. OUT OF 4 PASSENGER WINDOWS WE CURRENTLY HAVE ONLY 2 FUNCTIONING. WHEN DIAGNOSED I WAS TOLD THAT ONE WINDOW WAS THE MOTOR AND THE OTHER WAS ELECTRICAL. AFTER PAYING $76.00 TO THE DEALERSHIP TO IDENTIFY THE ELECTRICAL PROBLEM THEY TOLD ME THAT THEY WOULD NEED AT LEAST AN ADDITIONAL HOUR (ADDITIONAL $76.00) TO FIND THE WIRING PROBLEM. I DECLINED. I HAVE MADE SEVERAL CALLS TO SUZUKI, ABOUT THEIR PRODUCT, TO WHICH THEY HAVE REPLIED I HAVE TOO MANY MILES ON MY CAR AND THEY WILL DO NOTHING FOR ME. ALSO, THE LATCHES THAT FOLD THE MIDDLE SEATS DOWN OFTEN STICK. AT ANY GIVEN TIME YOU CAN GO TO PULL ONE UP SO AS TO FOLD THE MIDDLE SEATS AND THEY WILL NOT BUDGE! WE HAVE ALREADY HAD THIS ISSUE ADDRESSED WAY BACK IN THE BEGINNING OF OWNING THE VEHICLE. WHEN WE BROUGHT IT BACK IN TO HAVE THE MULTIPLE ISSUES ADDRESSED (SOMETHING SUZUKI SUGGESTED WE DO TO SEE IF WE COULD HELP) WE WERE TOLD THAT "THEY WOULD NEED TO BE TAKEN APART TO SEE WHAT THE PROBLEM WAS". FOR A COST, OF COURSE. WE DO NOT LET OUR DAUGHTERS RIDE IN THE THIRD ROW SEATING FOR FEAR THAT IF SOMETHING HAPPENED THEY COULD NOT GET OUT!! SUZUKI'S REP (WHO I WAS TOLD WAS ON VACATION AND DIDN'T KNOW WHEN HE COULD CONSIDER OUR ISSUES) QUICKLY EMAILED BACK TO THE DEALER "TOO MANY MILES, NOT GOING TO HELP". I CANNOT EVEN BEGIN TO AFFORD THE MULTIPLE PROBLEMS W/THIS CAR AND THE VALUE HAS DECREASED SO THAT TRADING IT IN IS JUST NOT AN OPTION. MY CONCERN IS THAT I DRIVE MY CHILDREN IN THIS CAR DAILY AND EVERYTIME I HOPE AND PRAY NOTHING MAJOR HAPPENS. MY CHILDREN NOW CALL THE CAR THE "LEMON" OR THE "BEATER". AS THEY TOO ARE WELL AWARE OF ALL THE PROBLEMS W/THE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10355764September 15, 2010
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2007 SUZUKI XL7. THE CONTACT STATED THAT IF THERE WAS A POWER FAILURE WHILE IN THE VEHICLE, HE NOTICED THAT ONE WOULD BE UNABLE TO EXIT THE VEHICLE. THE UNLOCK/LOCK BUTTON WAS ELECTRONICALLY CONTROLLED. HE HAD TO HAVE SOMEONE GET A SECOND KEY TO UNLOCK THE DOORS SO HE COULD GET OUT OF THE VEHICLE. THE VEHICLE HAD NOT BEEN INSPECTED OR REPAIRED. THE CONTACT CALLED THE MANUFACTURER WHO OFFERED NO ASSISTANCE. THE CURRENT AND FAILURE MILEAGES WERE APPROXIMATELY 18,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10347454August 5, 2010
ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN
TL* THE CONTACT OWNS A 2007 SUZUKI XL7. WHILE DRIVING AT 25 MPH, THE VEHICLE BEGAN TO OVERHEAT. THE CONTACT SHUT OFF THE ENGINE TO ALLOW IT TO COOL. THE ENTIRE CONSOLE WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TOWED TO THE DEALER. THE DEALER ADVISED THAT THE PASSENGER SIDE FAN MOTOR FAILED YET THE PARTS NEEDED TO MAKE THE REPAIR WERE ON A NATIONAL BACKORDER. THE DEALER WAS UNABLE TO PROVIDE AN ESTIMATE OF WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER ADVISED THEY WOULD CONTACT THE DEALER AND DID NOT PROVIDE ANY FURTHER ASSISTANCE. THE VIN WAS NOT AVAILABLE. THE FAILURE AND CURRENT MILEAGES WERE 57,027.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10346403July 30, 2010
AIR BAGS:SIDE/WINDOW
I HAVE A 2007 SUZUKI XL7 LIMITED THAT WAS BOUGHT BRAND NEW AND HAVE BEEN EXPERIENCING SOME ISSUES THAT I HAVE NEVER HAD WHILE OWNING TWO OTHER SUZUKI SUV'S. ON JUNE 24TH, 2010, MY DAUGHTER WAS DRIVING IN TRAFFIC AT 32 MPH WHEN THE SIDE AIRBAGS DEPLOYED. THERE WAS NO IMPACT TO THE VEHICLE. SHE DID NOT HIT ANYTHING AND NOBODY HIT HER. SHE WAS NOT DRIVING ERRATIC NOR IRRESPONSIBLY AND THIS WAS CONFIRMED BY A MOTORCYCLE POLICE WHO WAS OBSERVING THE TRAFFIC AT THE TIME THIS HAPPENED. MY CAR IS STILL UNDER WARRANTY, SO I TOOK THE VEHICLE TO THE SUZUKI DEALERSHIP AND REPORTED THE INCIDENT. THEY STATED THAT THEY HAD NEVER HEARD OF THAT HAPPENING AND INSINUATED THAT THE CAR HAD TO HAVE BEEN DRIVEN RECKLESSLY FOR THE DEPLOYMENT TO HAPPEN. SUZUKI STATED THEY COULD NOT DO ANYTHING UNTIL THE MODULE HAD BEEN TESTED, TO DETERMINE WHAT TOOK PLACE. IT TOOK MORE THAN A MONTH FOR SUZUKI TO INFORM ME OF THEIR DECISION AND THAT WAS AFTER I CALLED TO FIND OUT WHAT WAS GOING ON. SUZUKI INFORMED ME THAT THE MODULE WAS FOUND TO BE IN GOOD CONDITION AND REPORTED THAT THE VEHICLE EXPERIENCED LATERAL G?S RANGING FROM (-) 1.17 ~ (+) .91 ~ (-) 2.08 DURING THE LAST 180 M/SEC. MAX ROLL RATE WAS 40 DEG/SEC @ 30 M/S. THE DATA INDICATES THAT AN EVASIVE MANEUVER WAS TAKEN CAUSING THE ROS (ROLL OVER SENSOR) TO SENSE AN IMMINENT ROLLOVER EVENT, THUS DEPLOYING THE CURTAIN AIR BAGS. SUZUKI REFUSED TO PROVIDE ME WITH TRANSPORTATION DURING THE MONTH IT TOOK THEM TO TEST THE MODULE AND DOES NOT INTEND TO FIX MY CAR EVEN UNDER WARRANTY AND A POLICE OFFICER AS WITNESS. FOR A CUSTOMER WHO HAS BOUGHT THREE(3) BRAND NEW VEHICLE FROM THIS COMPANY, I FIND IT A SLAP IN THE FACE TO BE TREATED LIKE THIS. I WOULD LIKE THIS DEFECT/MALFUNCTION INVESTIGATED BY NHTSA AND SUZUKI TO ACCEPT RESPONSIBILITY. MY VEHICLE HAS LESS THAN 30K MILES ON IT AND IS STILL UNDER WARRANTY, YET SUZUKI MAINTAINS EVEN WTH THE EVIDENCE, THAT I MUST FIX THEIR $7K PROBLEM MYSELF IF I EVER WANT TO DRIVE MY VEHICLE AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10343152July 14, 2010
STEERING, EQUIPMENT
A COUPLE OF YEARS AGO WHEN OUR XL7 WAS STILL UNDER WARRANTY NEAL SUZUKI IN FORT WORTH, TEXAS, FIXED THE SQUEAKY NOISE IN OUR STEERING WHEEL BY REPLACING THE RACK AND PINION. TODAY, JULY 14, 2010, THE NOISE IS BACK AND HAS BEEN BACK FOR APPROXIMATELY TWO MONTHS. I HAVEN'T NOTICED ANY PERFORMANCE ISSUES WITH THE STEERING OTHER THAN IT HAS BEEN MORE SENSITIVE THAN NORMAL AT FREEWAY SPEEDS, 60 AND ABOVE. THE NOISE IS MOST ANNOYING ESPECIALLY WHILE MANEUVERING THROUGH PARKING LOTS. MY MOTHER-IN-LAW AND MY WIFE'S CO-WORKER HAVE EXPERIENCED THE SAME PROBLEM WITH THEIR XL7S TOO. I CALLED THE SERVICE DEPARTMENT AND SINCE MY CAR IS OUT OF WARRANTY I HAVE TO PAY FOR THE REPAIR THIS TIME EVEN THOUGH IT'S THE SAME PROBLEM THAT I HAD BEFORE. WHAT AN OUTRAGE AND RIP-OFF! WHO'S ON THE CONSUMER'S SIDE? CAR CORPORATIONS ARE TO CONSUMERS AS MAJOR LEAGUE BASEBALL UMPIRES ARE TO BASEBALL TEAMS AND PLAYERS. IT SEEMS THEY CAN DO ANY THING WRONG, MAKE ANY BAD CALL, WITHOUT SUFFERING ANY CONSEQUENCE, WHILE THE CONSUMER HAS TO PAY THE PRICE AND BRE THE BURDEN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10332569May 27, 2010
AIR BAGS:SIDE/WINDOW
ON APRIL 18TH, 2010, MY HUSBAND WAS DRIVING ON A STRETCH OF FLAT CITY STREET GOING APPROXIMATELY 25 MPH. A LOUD BANG WENT OFF IN THE CAR AND WHITE POWDER DISPERSED THROUGHOUT THE CAR. HE PULLED OVER AND NOTED THAT ALL THE CURTAIN AIRBAGS HAD DEPLOYED. UPON INSPECTING THE CAR, NO DAMAGE WAS NOTED. HE DID NOT REMEMBER HITTING A POT HOLE OR CURB. HE DROVE THE CAR TO WHERE WE WERE STAYING (WE WERE VISITING FAMILY IN ANOTHER STATE) AND CALLED OUR INSURANCE COMPANY. GEICO CAME OUT TWO DAYS LATER, TOOK PICS AND DENIED THE CLAIM DUE TO NO IMPACT. HAD NO MONEY TO GET VEHICLE TOWED RIGHT AWAY SO IT SAT FOR A MONTH WHILE WE FILED A COMPLAINT THROUGH THE DEPARTMENT OF INSURANCE. WHEN WE RECEIVED A LETTER FROM INSURANCE STATING THEY WOULD REOPEN THE CLAIM, WE HAD IT TOWED TO A SUZUKI DEALER. DEALER CLAIMS THEY CANNOT PINPOINT AN IMPACT AND INSURANCE JUST DENIED THE CLAIM A SECOND TIME. WE ARE NOW WAITING FOR THE MANUFACTURER TO COME OUT AND TAKE A LOOK. UPON DOING SOME RESEARCH ONLINE, AT LEAST 4 OTHER COMPLAINTS WITH THIS SAME THING ON THE SAME MODEL WERE REPORTED. I HAVE ONLY BEEN ONLINE ABOUT 35 MINUTES AND AM APPALLED AT THE NUMBER OF COMPLAINTS. AND WITH ALL OF THE COMPLAINTS, SUZUKI HAS REFUSED TO PAY AS WELL AS INSURANCE. THE TOTAL FOR REPAIR WILL BE AROUND $7000 AND WE ARE INCREDIBLY LUCKY OUR ONE YEAR OLD WAS NOT IN THE CAR WHEN THE AIRBAGS WENT OFF. THIS COULD'VE RESULTED IN A HUGE ACCIDENT OR INJURY. THERE IS NO DOUBT A RECALL NEEDS TO BE ISSUED FOR THE SAFETY OF CONSUMERS!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10324534April 8, 2010
SEATS
I RECENTLY PURCHASED A 2007 SUZUKI XL7 AND AT FIRST I DIDN'T NOTICE THAT THERE WAS A PROBLEM WITH GETTING INTO THE 3RD ROW BECAUSE WE DIDN'T HAVE A NEED TO SEAT BACK THERE. BUT ONE DAY AS I TRIED TO RECLINE THE 2ND ROW SEAT TO GET TO THE 3RD ROW SEATING, THE SEAT WHICH IS SUPPOSED TO RECLINE WOULD NOT WORK. NO MATTER HOW MUCH I TRIED TO PULL ON THE LEVER THAT'S SUPPOSED TO RELEASE THE SEAT IT STILL WOULDN'T WORK. AFTER LOTS OF PUSHING ON THE SEAT AND PUNCHING ON IT FOR ABOUT 5 MINS., IT FINALLY RECLINED AND MY CHILD WAS ABLE TO GET TO THE 3RD ROW. AFTER OUR TRIP, I TRIED TO RECLINE THE SEAT SO MY CHILD COULD GET OUT BUT IT WAS STUCK AGAIN. THERE WAS NO WAY THAT MY CHILD WAS ABLE TO GET OUT OF THE 3RD ROW AND BECAUSE SHE'S A TEENAGER, THERE WAS NO WAY SHE COULD CLIMB OVER THE SEAT IN FRONT OF HER OR OVER THE 3RD ROW SEAT TO GET OUT FROM THE TRUNK. I THOUGHT THERE WAS A GLITCH WITH THE SEAT AND CALLED THE DEALER TO HAVE IT LOOKED AT. AFTER WHICH TIME THE DEALER CALLED ME BACK AND SAID THAT THE MODEL HAS A TENDENCY TO DO THAT. THE DEALER SUGGESTED THAT IF IT DOES HAPPEN AGAIN TO JUST KEEP PULLING AND PUSHING ON THE RECLINER SEAT AND IT WILL EVENTUALLY WORK. ON NUMEROUS OCCASIONS IT DID THE SAME THING. IT HAS GOTTEN TO THE POINT WHERE WE DON'T EVEN SIT BACK THERE FOR FEAR THAT THE PASSENGER WILL BECOME TRAP. SO, THIS IS A CONCERN TO ME BECAUSE IN CASE OF AN EMERGENCY THERE IS NO WAY THAT I WOULD BE ABLE TO GET MY CHILD OR PASSENGER OUT OF THE 3RD ROW IN TIME. I REALLY WOULD LIKE SOMEONE TO INVESTIGATE THIS PROBLEM BECAUSE THE DEALER KNOWS OF THIS PROBLEM BUT SEEM TO LOOK AT IT AS A MINOR PROBLEM. IN CASE OF AN EMERGENCY OR ACCIDENT, HOW IS A PERSON SUPPOSE TO GET OUT OF THE VEHICLE TO AVOID INJURIES? THIS IS SOMETHING I FEEL IS SERIOUS AND COULD POTENTIALLY BE LIFE THREATENING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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