Subaru Outback Complaints (2009)

112 consumer complaints on file.

#10398264April 29, 2011
TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
THE TIRE PRESSUURE MANAGEMENT SYSTEM ON MY 2009 SUBARU OUTBACK 2.5 XT LTD HAS NEVER WORKED PROPERLY AND THE LOCAL SUBARU SERVICE CENTER (WACKERLI OF IDAHO FALLS), THE REGIONAL SERVIC EMANAGER AND SUBARU OF AMERICA REFUSED TO FIX THE PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10384950February 22, 2011
UNKNOWN OR OTHER, ELECTRONIC STABILITY CONTROL (ESC), SUSPENSION
ROAD CONDITIONS: POOR, ICY. VEHICLE: 2009 SUBARU OUTBACK WAGON LOADED WITH 4 PASSENGERS (2 ADULT, 2 TEEN, PLUS "LIGHT" LUGGAGE). WHEN THE VEHICLE PASSED OVER AN ICY PATCH, THE CAR SWAYED FROM SIDE TO SIDE VIOLENTLY. ON SUBARU FORUM WEBSITES, THIS TYPE OF LOSS OF CONTROL IS TERMED "GHOST WALKING" WHICH IS AN ODD BUT ACCURATE TERM FOR THE FEEL OF THE SITUATION. I HAVE SEEN MULTIPLE ENTRIES ON THE OWNERS' FORUM WEBSITES DESCRIBING THIS PHENOMENA, AND IT APPARENTLY AFFECTS SEVERAL MODEL YEARS. MY DEALER OFFERS TO RE-ALIGN THE BACK TIRES WHICH MAY FIX THE INSTABILITY PROBLEM (WHICH IS ATTRIBUTED TO "LOAD") BUT WHICH WILL CAUSE ANOTHER PROBLEM: EXCESSIVE TIRE WEAR. THIS IS A DANGEROUS SITUATION. AS SUBARU MARKETS THE CAR FOR THE WINTER DRIVING MARKET, IT NEEDS TO FIX THIS DANGEROUS DESIGN FLAW BEFORE SOMEONE IS KILLED OVER COMPENSATING FOR THE SYSTEM-DRIVEN FISHTAILING. PLEASE NOTE: ALTHOUGH SUBARU ATTRIBUTES THIS TO "LOADING" OF THE VEHICLE, THE CAR WAS NOT LOADED BEYOND STRICTLY NORMAL USE FOR A STATION WAGON. THIS IS AS DANGEROUS AS "SUDDEN ACCELERATION" IN TOYOTA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10383846February 18, 2011
POWER TRAIN
THIS TYPE OF INCIDENT HAPPENED TWICE. MAKING A LEFT HAND TURN, PULLING ONTO MAIN TWO-WAY ROAD, THE DASH LIGHTS FLASHED ON, CAR JERKED AND THEN STALLED. THIS WAS A VERY DANGEROUS SITUATION AS 50 MPH CARS AND TRUCKS WERE COMING IN BOTH DIRECTIONS AT US - WITH TWO SMALL CHILDREN IN THE CAR, SCREAMING THEIR HEADS OFF. I MANAGED TO TURN IT OFF AND RESTART AND PULL OVER, GOT VEHICLE TOWED. CURRY SUBARU COMPUTER COULDN'T COME UP WITH ANYTHING. SAME INCIDENT HAPPENED 02/17/2011, MAKING A LEFT ONTO A MAIN ROAD. MY DAUGHTER THOUGHT WE WERE GOING TO BE KILLED, THE CAR DASH LIGHTS FLASHED AND CAR DIED. I MANAGED TO RESTART AND JERK FORWARD. THIS CAR IS A DEATH-TRAP. MY ONLINE RESEARCH SHOWS OTHERS WITH SAME EXACT SITUATION. I BROUGHT CAR TO MY DEALER - BILL KOLB - WITH NO SATISFACTION. CAR REVVS FORWARD AT TIMES DURING NORMAL DRIVING. SITING MANY ON LINE COMPLAINTS, SUBARU MUST BE WELL AWARE OF THE DANGER THIS SITUATION PRESENTS, I CANNOT OPERATE THIS CAR - MY CHILDREN ARE TERRIFIED AFTER TWO INCIDENTS OF NEAR COLLISIONS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10375111January 7, 2011
ENGINE AND ENGINE COOLING:ENGINE
IN JUNE OF 2009 MY HUSBAND AND I PURCHASED A 2009 V6 SUBARU OUTBACK (VIN [XXX]) FROM MANCHESTER SUBARU IN MANCHESTER, NH FOR $29,843.00.IN DECEMBER OF 2010, WITH APPROXIMATELY 30,000 MILES ON THE CAR AND STILL UNDER WARRANTY THE ENGINE FAILED WITHOUT WARNING, LEAVING US STRANDED, ONCE AGAIN, THIS TIME WITH OUR NOW 2 YEAR OLD AND 4 MONTH OLD. THE CAR MOMENTARILY RACED WHILE DRIVING AND THE RPM INDICATOR ROSE UNEXPECTEDLY TO THE RED ZONE FOR A BRIEF TIME. NO INDICATOR LIGHTS TURNED ON UNTIL THE ENGINE HAD ALREADY FAILED. WE HAD THE CAR TOWED TO MANCHESTER SUBARU WHERE THEY STATED THEY FOUND METALLIC PARTICLES IN THE OIL. WE WERE ASKED TO PROVIDE OIL CHANGE RECEIPTS, WHICH WE DID PROVIDE, AS MY HUSBAND REGULARLY CHANGED THE OIL HIMSELF. IT TOOK A MONTH FOR A DECISION TO BE MADE AS TO WHETHER OR NOT THE ENGINE REPAIR WOULD BE COVERED BY THE WARRANTY AND WE WERE WITHOUT A CAR FOR THIS ENTIRE TIME. WE REPEATEDLY ASKED FOR A LOANER CAR, WERE TOLD WE WOULD GET ONE, BUT NEVER DID. SUBARU AMERICA FINALLY DECIDED THAT THEY WOULD SPLIT THE COST WITH US AND THAT WE WOULD BE RESPONSIBLE FOR PAYING $5,485.00. THIS WAS DUE TO THE FACT THAT ACCORDING TO SUBARU, WE DID NOT PUT ENOUGH OIL IN THE CAR AS IT REQUIRED 5.8 QUARTS AND WE PUT IN 5 QUARTS. WE HAD JUST CHANGED THE OIL IN THE CAR IN OCTOBER 2010 AND IT WAS LESS THAN 1 QUART LOW AT THE TIME OF THE ENGINE FAILURE. WE HAD CHECKED THE OIL LEVEL EVERY TIME WHEN CHANGING THE OIL AND THE DIPSTICK INDICATED THAT LEVEL WAS SUFFICIENT, GIVING US NO INDICATION THAT THE OIL LEVEL WAS LOW. THERE WAS NEVER ANY INDICATION OF LOW OIL PRESSURE AT ANY TIME DURING THE LIFE OF THE VEHICLE. THE NEXT DAY, MY HUSBAND SPOKE TO THE SERVICE DEPARTMENT AT MANCHESTER SUBARU. THEY INDICATED THAT THE V6 OUTBACK HAS A VERY SENSITIVE ENGINE AND IF THE OIL IS JUST A LITTLE BIT LOW, IT CAN CAUSE THE ENGINE TO FAIL. THE V4 MODEL WOULD HAVE ALSO GIVEN A LOW OIL PRESSURE INDICATOR LIGHT, WHICH THE V6 MODEL DOES NOT DO THIS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10353974September 6, 2010
POWER TRAIN:MANUAL TRANSMISSION
MY 2009 SUBARU IMPREZA OUTBACK SPORT. FAILURE OF BEARINGS IN 5-SPEED MANUAL TRANSMISSION 6 MONTHS AFTER PURCHASE OF VEHICLE. MADE OPERATION OF VEHICLE DANGEROUS, AND REQUIRES ENTIRE REBUILD OF TRANSMISSION, TAKING 3 WEEKS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10346085July 29, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
TL* THE CONTACT OWNS A 2009 SUBARU OUTBACK. THE CONTACT WAS DRIVING AT 45 MPH WHEN EVERY SERVICE WARNING LIGHT ILLUMINATED. THE VEHICLE BEGAN TO JERK ABNORMALLY WHILE CHANGING GEARS. THE VEHICLE WAS TOWED TO THE DEALER WHERE THE CONTACT WAS INFORMED THAT THERE WAS A MISCOMMUNICATION BETWEEN THE SPEED SENSOR AND TRANSMISSION. THE DEALER MADE REPAIRS TO THE VEHICLE. THE WARNING LIGHTS WERE NO LONGER ILLUMINATED. TWO HOURS LATER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE ANOTHER REPAIR WAS PERFORMED ON THE VEHICLE. THE FAILURE PERSISTED INTERMITTENTLY AFTER THE SECOND REPAIR WHEN DRIVING BETWEEN 25 AND 35 MPH. THE FAILURE MILEAGE WAS 13,357 AND THE CURRENT MILEAGE WAS 14,800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10339240June 20, 2010
VEHICLE SPEED CONTROL
MY 2009 SUBARU OUTBACK BEGAN IDLING ERRATICALLY IN NOVEMBER 2009, CAUSING THE VEHICLE TO LURCH FORWARD WHEN SLOWLY ENTERING PARKING SPACES AND RESULTING IN ROAD SERVICE PULLING ME FROM A DITCH AT THE END OF A POST OFFICE PARKING SPACE. AS A RESULT I DRIVE WITH THE FOOT BRAKE FIRMLY DOWN WHENEVER I PARK TO FIGHT THE LURCHING. THE SUBARU SERVICE DEPARTMENTS AT TWO SUBARU DEALERS TELL ME THIS IS NORMAL, THAT NEWER SUBARU'S COMPUTERS ARE SET FOR FASTER IDLE TO COMPENSATE FOR POWER STEERING AND AIR CONDITIONING DEMANDS. I BELIEVE THE VEHICLE IS DANGEROUS AND WILL TRADE IT IN IF THE CONDITION CAN'T BE REMEDIED. THANK YOU. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10335802June 11, 2010
STEERING, SUSPENSION:FRONT, SUSPENSION:REAR
VEHICLE HAS A SHIMMY WHEN DRIVING AT HIGHWAY SPEEDS: 70-75 MPH. SHIMMY HAS BEEN PRESENT SINCE VEHICLE DELIVERY. 5 TRIPS TO THE SERVICE DEPARTMENT OVER 10 MONTHS DID NOT RESOLVE THIS ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10314148February 25, 2010
VISIBILITY:WINDSHIELD WIPER/WASHER
INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) 2009 SUBARU OUTBACK WINDSHIELD WIPERS ICE UP TOO EASILY, NECESSITATING MY PULLING OVER AND MANUALLY REMOVING ICE FROM BETWEEN THE METAL PARTS. HAVE HAD A MILD WINTER HERE AND WAS ONLY A PROBLEM IN THE PAST DURING SERIOUS WINTER STORMS. DEALER COULD ONLY REPLACE WITH SAME DESIGN. THE 2010 SUBARUS ALL HAVE REDESIGNED WIPER BLADES THAT ARE COVERED TO PREVENT THE PROBLEM. THESE BLADES DO NOT FIT MY MODEL. A CALL TO 800-SUBARU3, [XXX] SAID SUBARU HAS NO PLANS TO CHANGE THE WIPER BLADES ON THE 2009 MODEL. PRESENT DESIGN IS DANGEROUS HERE IN NORTHERN OHIO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10314169February 25, 2010
POWER TRAIN:MANUAL TRANSMISSION
A RETAINING RING IN THE CENTER DIFFERENTIAL ASSEMBLY FAILED, CAUSING GEAR DAMAGE AND REQUIRING THE REPLACEMENT OF THE CENTER DIFFERENTIAL ASSEMBLY AN ALL OF THE BEARINGS IN THE TRANSMISSION. THIS WAS COVERED BY WARRANTY REPAIR BUT WAS A CONCERNING FAILURE AT THIS LOW MILEAGE. I HAVE HEARD OTHER REPORTS OF SUBARU OWNERS HAVING SIMILAR PROBLEMS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10257501February 4, 2009
TIRES, TIRES:SIDEWALL
SIDEWALL TIRE FAILURE IN ORDINARY USE; 2009 SUBARU OUTBACK, 5500 MILES, BRIDGESTONE/FIRESTONE TIRE FAILED, INNER RIGHT REAR SIDEWALL FRACTURED. NO EXCESSIVE DRIVING, SPEED, OR SEVERE USE AT ALL. I REPLACED ALL BRIDGESTONE/FIRESTONE TIRES AND HAVE THEM AVAILABLE FOR OSI/ODI EXPERT ANALYSIS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10253102December 29, 2008
UNKNOWN OR OTHER, SUSPENSION
I RECENTLY PURCHASED A 2009 SUBARU OUTBACK 2.5 SPECIAL EDITION. WHILE DRIVING ON I-35 NEAR CLOQUET, MN, THE CAR EXHIBITED DANGEROUSLY UNSTABLE HANDLING THAT HAS BEEN DESCRIBED BY OTHER SUBARU OUTBACK OWNERS. THE ROAD CONDITIONS WERE ICY AND EVEN WITH GREATLY REDUCED SPEED THE CAR WOULD SLIDE/DRIFT SIDEWAYS ON STRAIGHTAWAYS. THIS WAS VERY UNNERVING AS I COULD DO NOTHING SAVE REDUCING MY SPEED TO A CRAWL TO AVOID THIS DRIFTING EFFECT. AT THIS POINT I WAS BEING PASSED BY ALL OTHER TRAFFIC ON THE HIGHWAY (SEMIS, FWD AND RWD CARS, ETC.), WHICH DID NOT SEEM TO HAVE THE HANDLING ISSUES I WAS HAVING. THE CAR IS NEW (3700 MILES) AND I HAD JUST TAKEN TO A SHOP THAT MORNING FOR AN OIL CHANGE AND EVERYTHING CHECKED OUT OK. I BELIEVE THE OUTBACK HAS A DANGEROUS HANDLING ISSUE THAT APPEARS TO MANIFEST PRIMARILY WHEN FULLY LOADED (I HAD 2 PASSENGERS AND GEAR) AND ON SMOOTH AND SLIPPERY ROADS. I AM SCARED TO DRIVE THIS CAR IN SNOWY CONDITIONS, WHICH IS UNFORTUNATE GIVEN I LIVE IN MN AND BOUGHT THIS CAR FOR WINTER DRIVING AND ITS AWD PROPERTIES. I HAVE NEVER HAD A CAR HANDLE SO POORLY IN MY 16 YEARS OF WINTER DRIVING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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