Subaru Outback Complaints (2002)

143 consumer complaints on file.

#10494612January 24, 2013
ENGINE, FUEL/PROPULSION SYSTEM
THE CAR ALWAYS HAS A STRONG GAS SMELL INSIDE DURING WINTER. THE SMELL IS SO BAD THAT I GET HEADACHES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10468975August 2, 2012
LATCHES/LOCKS/LINKAGES, STRUCTURE:BODY
WE WERE DRIVING ON HIGHWAY I-95 GOING BETWEEN 55 AND 60 MILES AN HOUR AND THE HOOD LATCH FAILED. THE HOOD CAME UP BLOCKING OUR VISION AND BROKE THE WINDSHIELD. EXTENSIVE DAMAGE TO CAR. WE WERE TRAVELING IN THE FAR RIGHT LANE AND WERE LUCKY THAT WE COULD PULL THE CAR OFF THE HIGHWAY INTO THE BREAKDOWN LANE. WE WERE VERY LUCKY NO ONE WAS BEHIND US. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10455703April 18, 2012
SUSPENSION:REAR, STRUCTURE:FRAME AND MEMBERS
TL* THE CONTACT OWNS A 2002 SUBARU OUTBACK SPORT. WHILE HAVING THE VEHICLE EXAMINED, THE CONTACT WAS INFORMED THAT THE SUB FRAME HAD BEGUN TO RUST AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT SERVICED. THE CURRENT AND FAILURE MILEAGES WERE 152,000. UPDATED 05/09/12 *BF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10450552March 6, 2012
FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2002 SUBARU OUTBACK. THE CONTACT STATED THAT WHENEVER THE HEAT WAS ACTIVATED, THE CONTACT WOULD NOTICE A GASOLINE ODOR COMING THROUGH THE VENTS. THE VEHICLE WAS TAKEN TO THE DEALER ON FOUR OCCASIONS WHERE THE HEAD GASKETS WERE REPLACED EACH TIME. HOWEVER, ONE YEAR AFTER THE REPAIR THE CONTACT NOTICED THAT THE FAILURE RECURRED. THE VEHICLE HAD NOT BEEN RECENTLY DIAGNOSED. THE CURRENT AND FAILURE MILEAGES WERE 84,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10448222February 16, 2012
SUSPENSION
TL* THE CONTACT OWNS A 2002 SUBARU OUTBACK. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC WHERE IT WAS CONFIRMED THAT CORROSION WAS ON THE REAR SUB FRAME. THE MECHANIC ADVISED THE CONTACT OF A RECALL RELATED TO THE FAILURE UNDER NHTSA CAMPAIGN ID NUMBER:03V153000(SUSPENSION:REAR). THE FAILURE WAS ALSO CONFIRMED BY AN AUTHORIZED DEALER. THE MANUFACTURER WAS CONTACTED BUT IT WAS NOT CONFIRMED IF THE VEHICLE WAS INCLUDED IN THE RECALL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND THE CURRENT MILEAGE WAS 148,731.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10443860January 15, 2012
FUEL SYSTEM, GASOLINE, ENGINE AND ENGINE COOLING
WHEN WEATHER TURNS COLD, THE SMELL OF RAW GAS COMES INTO THE CAR, AS WELL AS IN THE GARAGE AFTER PARKING. SO FAR THE DEALER HAS JUST TIGHTENED A CLAMP, BUT WHAT HAPPENS IF I'M ON A HI-WAY AND THAT HAPPENS? I CAN'T DRIVE THE CAR WITH A GAS LEAK IN THE ENGINE AND TO FAR AWAY FROM A FIRE STATION SO DO I CALL A TOWE TRUCK OR MY LAWYER. BECAUSE THE CAR BURNT UP? CAN'T BELIEVE THE SUBARU DEALERSHIP IS BEING SO UNRESPONSIVE ABOUT THIS. GET THIS RECALL TO ALL THE SUBARU HAVING A ISSUE I THOUGHT YOU HAD GREAT CARS NOT SO MUCH NOW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10443610January 12, 2012
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2002 SUBARU OUTBACK WAGON. THE CONTACT STATED DURING ROUTINE MAINTENANCE WITH A PRIVATE MECHANIC, THE MECHANIC ADVISED THAT RADIATOR FLUID WAS LEAKING INTO THE EXHAUST. THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND THE CURRENT MILEAGES WERE 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10442771January 7, 2012
FUEL SYSTEM, GASOLINE
IN COLD WEATHER, MY 2002 SUBARU OUTBACK CABIN GETS FILLED WITH VERY STRONG RAW FUEL SMELL AS THE CAR WARMS UP WITH THE HEATER ON. IT HAS GOTTEN SO BAD, THAT MY DAUGHTER NEARLY THROWS UP EVERY MORNING ON OUR WAY TO SCHOOL IN COLD WEATHER. THIS IS AN ISSUE THAT MY LOCAL DEALER EXPLAINED AWAY HAS A TYPICAL SUBARU THING IN COLD WEATHER. THIS IS UNACCEPTABLE. THIS IS A HEALTH HAZARD AND SUBARU IS GETTING AWAY WITH IT. I HAVE BEEN USING THIS PARTICULAR CAR FOR THE LAST 10 YEARS, AND EVERY WINTER THE SMELL GETS WORSE AND WORSE. SUBARU NEEDS TO STEP UP, ACKNOWLEDGE THE PROBLEM AND FIX IT, OR FACE THE VERY REAL PROBLEM OF A MASSIVE LAWSUIT SOON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10441912December 30, 2011
ENGINE AND ENGINE COOLING
I RECENTLY TOOK MY OUTBACK IN TO A LOCAL SHOP FOR AN OIL CHANGE, AND THEY NOTIFIED ME THAT THE HEAD GASKET HAS STARTED TO LEAK. TOOK IT TO THE DEALERSHIP FOR A SECOND OPINION, AND THEY SAID THE SAME THING. CALLED FOUR DIFFERENT PLACES, AND GOT ESTIMATES FOR ANYWHERE FROM $1500-$2100 (AFTER SPENDING $2K ON OTHER WEAR AND TEAR REPAIRS THIS SUMMER). EVERY MECHANIC I SPOKE WITH WAS KEENLY AWARE OF THIS PROBLEM, WHICH OBVIOUSLY MEANS THIS IS A VERY COMMON - AND EXPENSIVE - DEFECT! *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10436793November 22, 2011
FUEL SYSTEM, GASOLINE
PROMINENT GAS SMELL INSIDE CABIN WHEN TEMPERATURE IS BELOW 32 DEGREES F. IT IS A KNOWN SAFETY ISSUE ON SUBARU'S BUT NOTHING IS BEING DONE BY SUBARU TO RECTIFY THIS POOR ENGINEERING SAFETY ISSUE ON THEIR BEHALF. I HAVE TALKED TO SUBARU OF AMERICA VIA EMAIL AND ON PHONE AND THEY SAY THAT THERE IS NO ISSUE WITH THIS CAR EVEN THOUGH THERE IS THOUSANDS OF PEOPLE THAT ARE EXPERIENCING THIS ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10403814May 31, 2011
WHEELS
TL* THE CONTACT OWNS A 2002 SUBARU OUTBACK. THE CONTACT WAS DRIVING 55 MPH WHEN THE LUG NUTS DETACHED FROM THE VEHICLE. THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBER: 02V235000 (WHEELS) BUT WAS NOT INCLUDED IN THE RECALL. THE VEHICLE WAS TOWED TO A LOCAL REPAIR SHOP WHERE THE FAILURE WAS REPAIRED. NEITHER THE DEALER NOR MANUFACTURER WAS CONTACTED IN REGARDS TO THE FAILURE. THE FAILURE MILEAGE WAS 150,000 AND THE CURRENT MILEAGE WAS 155,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10397415April 25, 2011
SEAT BELTS
WAS DRIVING MY RECENTLY BOUGHT 2002 SUBARU OUTBACK, WHEN MY CHILD WHO WAS SITTING IN THE MIDDLE SEAT IN THE BACK STARTED SCREAMING THAT THE SEATBELT WAS HURTING HER AND SHE COULDN'T BREATHE. I MADE AN EMERGENCY STOP AT A FULL SERVICE GAS STATION, JUMPED OUT AND TRIED GETTING THE SEATBELT UNDONE BUT IT WAS STUCK. RAN IN AND GRABBED A MECHANIC AND HE WAS LUCKILY ABLE TO RELEASE IT AND HE SAID THAT THE TENSIONER WAS BAD. THIS COULD HAVE BEEN A MUCH WORSE CASE IF IT DIDN'T HAPPEN A BLOCK FROM HELP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10379400January 28, 2011
FUEL SYSTEM, GASOLINE
THERE IS A DOCUMENTED PROBLEM WITH OLDER MODEL SUBARU OUTBACKS (EARLY 2000S) LEAKING GAS INTO THE ENGINE COMPARTMENT IN COLD WEATHER. DEALERS AND REPAIR SERVICES CANNOT FULLY RESOLVE THE ISSUE BECAUSE IT APPEARS TO BE A DESIGN FLAW WITH THE FUEL LINES AND CLAMPS. INTERNET FORUMS PROVIDE COUNTLESS CASES (HERE IS JUST ONE HTTP://ACTION.PUBLICBROADCASTING.NET/CARTALK/POSTS/LIST/1794410.PAGE). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10375520January 10, 2011
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
FUSE FOR TAIL LIGHTS BLEW DUE TO TAIL LIGHT SOCKET PARTIALLY MELTING (AREA WHERE THE TWO CONTACTS FOR BRAKE/TAIL LIGHT ARE LOCATED-LOCATION WAS THE DRIVER'S SIDE INSIDE BRAKE/TAIL LIGHT). WAS UNAWARE THAT THE TAIL LIGHTS WERE NOT WORKING FOR ABOUT 1 WEEK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10363643November 2, 2010
FUEL SYSTEM, GASOLINE
2002 SUBARU OUTBACK SMELLS OF GAS EVERY TIME IT GETS COLD. A SHOP THAT WORKS ON JUST SUBARUS KNOWS THE PROBLEM WELL AND TRIED A FEW THINGS TO FIX IT. AFTER $175, IT DID NOT WORK. LAST YEAR, I HAD TO DRIVE WITH MY WINDOWS DOWN ON COLD NIGHTS THE SMELL WAS SO STRONG. ONE NIGHT IT WAS -20 DEGREES! THIS YEAR THE SMELL HAS COME BACK AT JUST 39 DEGREES AND STRONGER. MY GARAGE SMELLS AND I AM AFRAID THE CALL WILL BLOW UP OR I WILL GET SICK DRIVING IT. ON-LINE AND ON THE NHTSA I SEE MANY OTHER SUBARU OWNERS HAVING TO PUT IT WITH THE SAME THING. CAN YOU FOLKS HELP? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10362512October 26, 2010
FUEL SYSTEM, GASOLINE
TL*THE CONTACT OWNS A 2002 SUBARU OUTBACK. WHILE THE VEHICLE WAS IDLE SHE STATED THAT THERE WAS A STRONG FUEL SMELL IN THE VEHICLE. THE VEHICLE WAS TAKEN TO A LOCAL MECHANIC WHO CLEANED THE EXHAUST SYSTEM. THE CONTACT STATED THAT THE FAILURE CONTINUED TO OCCUR. THE VEHICLE WAS TAKEN TO ANOTHER LOCAL MECHANIC WHO STATED THAT THE FAILURE WAS CAUSED BY A LOOSE LATCH IN THE HATCH BACK. THE MECHANIC REPAIRED THE LOOSE LATCH. THE FAILURE CONTINUED AFTER THE LATCH WAS REPAIRED. THE VEHICLE WAS TAKEN BACK TO THE MECHANIC AND HE WAS UNABLE TO DETERMINE WHAT CAUSED THE FAILURE TO OCCUR. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS PURCHASED USED IN 2007 WHO STATED THAT THE FAILURE HAD OCCURRED FOR TWO TO THREE YEARS. THE CONTACT STATED THAT THE FAILURE ONLY HAPPENED DURING COLD WEATHER CONDITIONS. THE FAILURE MILEAGE WAS 92,000. THE CURRENT MILEAGE WAS 108,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10330190May 12, 2010
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2002 SUBARU OUTBACK. WHILE ATTEMPTING TO SHIFT INTO PARK, THE VEHICLE ABNORMALLY ACCELERATED WITHOUT WARNING, CAUSING THE CONTACT TO CRASH INTO A NEARBY FENCE. THE CONTACT WAS NOT INJURED. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR FURTHER TESTING TO DETERMINE THE CAUSE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGES WERE 71,000. UPDATED 07/19/2010. *LJ UPDATED 07/26/10*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10327072April 22, 2010
SERVICE BRAKES, HYDRAULIC
BRAKES BRIEFLY FAIL IN FREEZING COLD WEATHER CONDITIONS. 5 OR 10 HARD PUMPS HAVE USUALLY BROUGHT THEM BACK. VERY DANGEROUS IF YOU ARE NOT EXPECTING IT. I NEVER LEAVE MY DRIVEWAY OR PARKING SPACE WITHOUT REPEATED PUMPING TO GET THEM WORKING AGAIN. WE ARE SKI INSTRUCTORS (AND THIS CAR IS MARKETED FOR THAT) BUT ITS QUITE DANGEROUS IN FREEZING WEATHER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10323992April 6, 2010
FUEL SYSTEM, OTHER
IDLING AT STOP WITH FOOT FIRMLY ON BRAKE PEDAL. SUDDEN SURGE WITH AUDIBLE AND TACHOMETER INCREASE IN RPM. CAR JUMPED FORWARD SLIGHTLY. A FEW PRIOR MINOR RPM SURGES WITH FOOT ON BRAKE. THANKS TO THE RECENT NEWS RE TOYOTA. I KNEW TO SHOVE THE TRANSMISSION INTO PARK AND TURNED OFF THE IGNITION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10312712February 22, 2010
FUEL SYSTEM, GASOLINE
FUEL SMELL INSIDE AND OUTSIDE OF CABIN WHEN WEATHER IS COLD (20' OR BELOW). SHOP HAS EXAMINED THE VEHICLE AND CANNOT DETERMINE CAUSE. SEEN REFERENCES TO SIMILAR ISSUE WITH THE WRX MODEL AND FUEL LINES/CLAMP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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