Subaru Legacy Complaints (2019)

123 consumer complaints on file.

#11556680November 24, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
The "infotainment system" screen is delaminating. I can not see my surroundings when in reverse. The system is paired with my mobile telephone and randomly calls persons in my contact list without my requesting it do so. The radio can not be turned off and it consistently makes noises as if it is attempting to scan different radio stations. These defects first appeared at 34,000 miles, well below the 36,000 mile warranty period.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556233November 21, 2023
UNKNOWN OR OTHER
Parasitic battery drain from the DCM that is known by Subaru but proper long term repair is not offered easily. Please force them to do the right thing!! This should be a covered fix offered to every affected vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551168October 21, 2023
ELECTRICAL SYSTEM
Battery's keep dying we've went through 3 in the last 6 months,we've been told it's a faulty dcm module ,I put the latest date this happened in the date below
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11550903October 19, 2023
UNKNOWN OR OTHER
The radio, which is also impacts screen, is defective. It is available for examination. The radio jumps stations with beeps, the sound can’t be eliminated by turning down the volume. It indiscriminately jumps from satellite to FM. It will hold a station for a while but then it jumps around. I get a few seconds of a music or talk station and then it jumps. It is a safety hazard since the beeps distracts the driver. It doesn’t recognize AppleCarPlay that is used for GPS navigation. The screen when it manages to show the menu, does not respond to touch so you can’t use GPS or access other vehicle processes such as clock, brightness, etc. I can’t use the phone for navigation while charging only seeing turn-by-turn directions, no map. The dealer has ordered a replacement radio but it is back ordered. The vehicle has not been inspected by anyone other than Dan Perkins Subaru in Milford, CT. No warning indicator, it just started exhibiting the jump problem. The experience started gradually and would go back to working order. It got worse over several months, first appearing 7 months ago. Internet search shows this is an issue with several Subaru models and years.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545633September 20, 2023
ELECTRICAL SYSTEM, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Touch screen driver information system has random display and audible warnings. Audio and navigation display cannot be controlled and does random radio channels and map displays. The screen developed bubbles under the front panel that appears to activate the touch sensor for the display. This condition is very distracting to the driver and might cause unsafe vehicle operation. The display changing and beeping during driving causes an unsafe situation. It also impacts the ability to use and see the rear view camera as the display is distorted due to the delamination/bubbles. This problem was identified by many Subaru Legacy and Outback owners in 2018 which led to a recall and warranty extension for repairs. The radio/nav display is manufactured by Harmon. It was widely reported in 2019 and the problem persists. Subaru contends that the display bubbles are caused by liquid contamination of the display, but this has not occurred in our vehicle, and dealers will not accept responsibility for the defective displays.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542310September 2, 2023
ELECTRICAL SYSTEM
Car wont start after having a new battery (only 2 months old) put volt meter on battery and reads 5.76 volts. Put 2 amp charger on it for an hour and car starts and voltage meter shows 12.26 volts after i shut it off. This is clearly an electrical problem that Subaru is trying to put off as a battery issue. This car only has 22 thousand miles on it and it is unreliable.The dealer says there is nothing wrong but anybody that knows anything about cars will disagree.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534944July 27, 2023
VISIBILITY/WIPER
The windshield of my vehicle randomly cracked from the driver’s side at the base of the windshield to about halfway across. Nothing hit the windshield whatsoever. I just heard a low sounding pop and discovered the crack.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528894June 26, 2023
ELECTRICAL SYSTEM
2019 Subaru Legacy battery drain. The car would not start, it was jumped in February 2023. In March, the car would not start and it was jumped and taken to the Subaru Serramonte dealer, a claim was filed for the extended warranty and the battery was replaced at no charge. In April 2023, the car would not start, it was jumped and taken to the dealer, the battery was replaced at no charge. In June 2023, the car would not start, it was jumped and taken to dealer where it is now not jumpable and the dealer says the electrical system is draining the battery through the On Star system. There is a 2-month back order on the part, at which time the car is not usable. The dealer claims they cannot disconnect the On Star system due to safety issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521859May 13, 2023
TIRES
After my 2019 Subaru Legacy 2.5i Limited sat outside on a level blacktop parking lot for one week (05-03-23 to 05-10-23) without moving, both passenger side tires were discovered completely deflated. The tires were Goodyear Eagle LS-2 size 225/50R18 95H (front passenger DOT M678 JR2R 1819 and rear passenger DOT M678 JR2R 1719). The tires were original to the car when purchased new by myself at Jenkins Subaru in Bridgeport WV on 09-23-19 with 26 miles on the odometer. The tires had 32,515 miles on them and were rotated 6 times. Sever dry rot on the tires sidewalls was the reason given by the Goodyear technician, Goodyear Service Center, 149 Green Bag Rd, Morgantown, WV, 304296-1748, for complete deflation. It was also recommended that the remaining divers side tires be replaced as they were also displaying sidewall dry rot (front drivers DOT M678 JR2R 1719 and rear drivers DOT M678 JR2R 1819). All four tires were replaced with new Goodyear Eagle LS2 tires (2 on 05-10-23 and 2 on 05-12-23).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521296May 10, 2023
UNKNOWN OR OTHER
While at a red light, and with foot firmly on brake pedal, the car suddenly began to rev and lurched forward. All the dash indicator lights (Brake, Engine, Lane Departure, etc.) lit up. I was able to keep the car from hitting the vehicle in front of me and managed to put the car in "park" until the light turned green, at which point I put the car back in "drive," pulled into USPS parking lot, collected myself, then drove to my local mechanic (~.25 miles). Braking to turn into mechanic's location the vehicle again revved and was difficult to slow, but I managed to do so, park, and left for them to examine. Later, and on local mechanic's advice, drove (without incident) to Subaru dealer in Milford, NH to drop off for them to investigate amid recent trend in unanticipated acceleration problem and pending class action lawsuit.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520816May 7, 2023
ELECTRICAL SYSTEM
Frequent battery charge draining requiring external charging/jump starts
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513814March 26, 2023
STEERING
Power steering stopped working. I see online this problem was reported with other Subaru vehicle 2019 models and a recall was made but for some reason my car is not included. I believe this is the same issue of faulty equipment.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509636March 1, 2023
ELECTRICAL SYSTEM
I have owned my car since January 2019. I replaced the battery in November 2022 because the car wouldn't start after being left home for a week with no one driving it. In January 2023, I had to replace my battery because the car wouldn't start after not driving it for a weekend. I was told the battery was faulty. Now, on March 1, 2023, my car won't start again since no one drove it yesterday. The fob won't even open the doors. I have heard that there is a lawsuit open over my car make, model, and year because of a battery drain problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509257February 27, 2023
FUEL/PROPULSION SYSTEM
Fuel Pump failed. Available for inspection upon request. Vehicle shut down near a busy intersection. There were no warnings, just failed while leaving a restaurant.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11482257August 31, 2022
ELECTRICAL SYSTEM
If the car is not driven for multiple days, the battery completely dies. Recharging the battery resolves temporarily. Replacing the battery does not resolve the battery draining quickly. Dealer mechanic confirmed there is no unexpected drain on battery. There are no warning lights or messages.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11480464August 21, 2022
UNKNOWN OR OTHER
During small front end collision, car’s engine failed and car sparked a fire resulting in total loss of vehicle. California highway patrol was called and a report was filed. Insurance was contacted and conducted own investigation to rule car as a total loss. No prior warning lights or messages appeared prior to accident.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11480111August 19, 2022
ELECTRICAL SYSTEM
Touch screen driver information system has random display and audible warnings. Audio and navigation display cannot be controlled and does random radio channels and map displays. The screen developed bubbles under the front panel that appears to activate the touch sensor for the display. This condition is very distracting to the driver and might cause unsafe vehicle operation. The constant display changing and beeping may also stimulate seizure symptoms for affected people also causing unsafe operation. This problem was identified by many Subaru Legacy and Outback owners in 2018 which led to a recall and warranty extension for repairs. The radio/nav display is manufactured by Harmon. It was widely reported in 2019 and the problem persists. Subaru contends that the display bubbles are caused by liquid contamination of the display, but this has not occurred in our vehicle, and dealers will not accept responsibility for the defective displays.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11476651July 30, 2022
FUEL/PROPULSION SYSTEM
Acceleration is uneven/hesitant. I think it’s the fuel pump. 56,000 miles on vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11474480July 18, 2022
VISIBILITY/WIPER
ON 17JUL2022 A LONG CRACK APPEARED IN THE WINDSHIELD(FRONT). THIS CAN BE DANGEROUS AS THE WINDSHIELD CAN BREAK AND IMPACT MY SAFETY IN THE CAR AS WELL AS THE SAFETY OF OTHERS AROUND THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11469398June 15, 2022
ELECTRICAL SYSTEM
Battery keeps draining and dying. Replaced battery in October 2021, December 2021 and February 2022. Battery dead again June 2022.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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