Subaru Ascent Complaints (2021)

104 consumer complaints on file.

#11572635February 18, 2024
ELECTRICAL SYSTEM
The vehicle has a parasitic battery draw. I purchased a new gel cell (Redtop) battery, the most powerful one that fits the car, and was reimbursed by Subaru. The car battery still goes totally dead after about one week, even with occasional driving. I have to carry a jump battery in case I am traveling to insure that I can get the car started when I stop.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566809January 21, 2024
STEERING, LANE DEPARTURE: ASSIST
Vehicle wanders on the highway and pulls hard to the left, which is a very concerning safety issue. I have already taken the vehicle to the dealer, did an alignment and took it back a month later because the issue persisted. The problem persist, specially when driving the vehicle on the highway. I am really concern about my family safety and the safety of others in the road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11549748October 13, 2023
POWER TRAIN
Car has always refused to accelerate if gas pedal is pushed down too quickly. Just before 60K miles, on way home we had pulled over at a roadside stop on a hill. Tried to pull across highway to continue up road, car refused to accelerate and luckily were able to brake in time to keep from getting t-boned by big truck heading down the hill. No trouble lights came on, so weren't sure if this was operator failure from pushing gas down on hill or mechanical problem. Also were too close to 60K miles to get home and back to dealership without going over warranty and serious service issues with dealership previously, and leaving for vacation following day. Decided to see if there were further problems. Live at 8K elevation, vacation at half that. No further problems until after returning from vacation. Car definitely hesitating when cold to accelerate at 8K elevation. Checked owners manual, at this time believed appropriate 36K service at dealership had inspected CVT fluid as requested, and was a bit early for next inspection listed in book at 66K miles, but thought perhaps CVT fluid needed changed (did not expect transmission to be failing with such a new car, only a bit over warranty miles now). Because of previous with dealership, instead found ASE certified shop for CVT fluid inspection. Fluid at shop inspection was dark and needed replaced. Shop exchanged with OEM fluid, not Subaru brand. CVT functioned much better for a time, then got worse and not just hesitating with cold but also jerking. Called service shop to insure they had used correct fluid and amount, they had. Brought in to confirm and fluid level was correct. They suspected CVT was failing. Called Subaru of America and made appointment at suggested dealership different from purchase dealership, confirmed transmission failure. Dealership rented car for safety because of suspected CVT failure. Subaru refused to replace CVT under warranty and wanted $7K+ to fix after $3K "discount: Still no trouble lights.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540077August 22, 2023
POWER TRAIN
First transmission was replaced after months of trying to get the issue diagnosed. Symptoms included severe hesitation when trying to accelerate, shuttering, and feeling of jerking between gears even though it's a CVT. This escalated to shuttering while driving on the highway. Because the problem was intermittent, my car spent a great deal of time in the shop trying to get a diagnosis. After much back-and-forth with Subaru of America, the transmission was replaced at 48,000 miles. I asked for an extended warranty beyond the 60k warranty due to the fact that it took so long to get the first issue properly fixed. They said no. Less than 3,000 miles later and I'm having the same jerking/hesitation issues. The dealership technician says he cannot duplicate the problem, and SOA still refuses to honor an extended warranty. My 60k warranty is almost up and I fear that I will end up paying for a new transmission or worse, end up in an accident due to the poor performance issues. Subaru will do nothing about this known issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538356August 14, 2023
TIRES
P245 / 50 R 20 OEM Falken Tires need to be replaced with only 20K miles, even when all the maintenance was applied (rotation, inflation control, etc). Subaru dealer recognized that the problem was communicated with HQ in Japan, but still not answer
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536804August 6, 2023
STRUCTURE:BODY
I noticed that the driver's door was making an odd clicking sound when the door was closing. Upon further investigation, I found the silver door bolt holding the door to the frame was loose. I have since then had the bolt tightened.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535879August 1, 2023
SUSPENSION, WHEELS, UNKNOWN OR OTHER
2021 Subaru Ascent with 15,735 miles on it with the factory Falken tires. The tread and metal was showing and separating from the tires. 2 tires, original to the car off the lot. Tires should last 30-40-50 miles. The other 2 tires were labeled as a 4-5 category. The car did not steer to the left or right, no noise at all. If driving on the highway and 2 tires failed, I could have been injured, my passengers or another vehicle crash. This was very dangerous. In going to the Subaru website and seems hundreds of other customers had the same issue. Failing, inferior, defective Falken tires and alignment issues. I hope these tires don't fail and cause someone to lose their life.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533494July 20, 2023
VISIBILITY
The contact owns a 2021 Subaru Ascent. The contact stated that while his wife was repositioning the rear-view mirror, the front windshield cracked without impact and extended approximately 7-inches. The cause of the failure was not yet determined. The manufacturer and local dealer were not notified of the failure. The failure mileage was 32,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532886July 17, 2023
UNKNOWN OR OTHER
Blue smoke from tailpipe upon start
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525262June 4, 2023
VISIBILITY/WIPER
Windshield randomly became extremely hazy in one section to the point where Eyesight forward facing obstacle detection turned off. Cerium oxide rubbing compound was required to clear the haze enough for Eyesight to work again. Other sections have less significant haze. It appears to be hairline cracks in the outer layer of the windshield or the windshield scratches extremely easily without any obvious debris impacting it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525261June 4, 2023
TIRES, TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
OEM tires that came with original vehicle purchase depleted tread and needed to be replaced by 38,000 miles. Alignment may have been bad from initial manufacturing but is no longer covered by "bumper to bumper" warranty because it is 2,000 miles over warranty. Tire size 245/60R18
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523043May 20, 2023
VISIBILITY/WIPER
Windshield started cracking and crack doubled in size within a few hours, we did not hear a rock chip the window and don't know where the crack came from. Car is available for inspection. This is a safety issue as it can impede the drivers clear view of the road. Will call dealer Monday to have windshield replaced. The windshield has not been inspected by manufacture or insurance. Did not see any warnings prior to failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522285May 16, 2023
SERVICE BRAKES
Vehicle braking reduced to about 10%. Brakes was making lots of noise and couldn’t stop for almost 1/4 mile. Managed to stop vehicle was taken to dealer. Calipers were changed and rotors serviced. After several trips to dealership for repairs to brakes vehicle still having braking noise and reduced stopping power which gets worst with time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519391April 28, 2023
STRUCTURE:BODY
Moving glass panel in sunroof cracked. Happened between laminations. Cannot feel crack on either face of glass. Car was parked in parking lot. No visible external impingement or reason I can see. Reporting here after Googl search and seeing other Subaru owners having same issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515496April 4, 2023
POWER TRAIN, ENGINE
The transmission of my 2021 Ascent regularly slips or shutters when trying to accelerate time to time(not always). Loud noises when shifting from low speed. Went to dealership but they said car working perfectly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11500087January 4, 2023
ELECTRICAL SYSTEM
The contact owns a 2021 Subaru Ascent. The contact received notification of NHTSA Campaign Number: 22V9070000 (Electrical System) however, the part to do the recall repair was not yet available. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and informed her that parts were available. The dealer was called back, and the contact was placed on a waiting list. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497152December 12, 2022
ELECTRICAL SYSTEM
The contact owns a 2021 Subaru Ascent. The contact received notification of NHTSA Campaign Number: 22V907000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495560November 30, 2022
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, LANE DEPARTURE: WARNING, VEHICLE SPEED CONTROL
Adaptive Cruise Control, Automatic Emergency Braking, Forward Collision Warning, Lane Departure Warning, Lane Keeping Assistance, Eye Sight, RAB, some ! Symbol, and check engine light are all on and not working. You know everything that makes a Subaru. This is not the first or even second time. We are on the fourth instance of this happening. We live 2+ hrs away from the closest dealers. The first few times it occurred, we called to make a appointment. Each time was always a few weeks out and the issue would clear a day or two before. This last time has been going on for 6 weeks. We both work full time and have a very sick kid so making a appointment is hard. This last time I asked if I can drop in just for a scan due to being in town for an appointment. Was met with we are backed up with way to many repairs. Also it would not be fair to any other people. It is most likely your gas cap. I have made sure the cap is tight as it can get every time from the first time it occurred. So all safety features on the Subaru Ascent just stop working if the cap is not tight. Not only is this a major safety issue their QA is asleep at the wheel. Known issue, just check the forums.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494417November 21, 2022
STRUCTURE:BODY, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
THE MOON ROOF/SUNROOF HAS LEAKED NUMEROUS TIMES. THE DEALER HAS TRIED TO FIX IT ON THREE OCCASIONS. IT CONTINUES TO LEAK- IT LEAKS WATER INTO THE FRONT EYESIGHT CAMERAS CAUSING THEM TO NOT WORK & CUT OFF SPORADICALLY. THE WATER LEAKS INTO THE CAB CAUSING THE HEADLINER TO BE WET, THE FLOORBOARD AND THE ENTIRE CONSOLE AND CUP HOLDERS FILLS UP WITH WATER. I HAVE HAD IT AT THE DEALERSHIP ON THREE OCCASIONS DEC 2012 JAN 2021 NOV 11 2022 AND IT HAS NOW HAPPENED A 4 TH TIME ON NOV 15 2022 AND IS STILL NOT REPAIRED. I HAVE BEEN WITHOUT MY VEHICLE FOR 34 DAYS. IT HAS LESS THAN 18,000 MILES ON IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11490453October 23, 2022
ELECTRICAL SYSTEM
Car would not start in morning. @20,000 miles. Battery dead..not even trying to turn over..Had to get car jumped then all safety features went dead..looked on Subaru sight and it showed every safety feature disabled..I did not drive car till next day to bring to dealer..next day all features fine like nothing happened..Dealer found nothing wrong. Dealer tested battery and showed fully charged..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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