Saturn SL Complaints (1997)

227 consumer complaints on file.

#10050158February 19, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
WHILE DRIVING 65 MPH IN FIRST GEAR TRANSMISSION SHIFTED TO FOURTH GEAR WITHOUT WARNING, AND CONSUMER TEMPORARILY LOST CONTROL OF THE VEHICLE. CONSUMER SHIFTED VEHICLE TO NEUTRAL, THEN BACK TO FIRST GEAR TO REGAIN CONTROL OF THE VEHICLE. DEALERSHIP MECHANIC TRIED TO REPAIR THE VEHICLE, BUT WAS UNABLE TO RESOLVE THE PROBLEM. *AK THE OCCUPANTS SUSTAINED MUSCLES PULLS, BUMPS, AND BRUISES. *NM
Crash:
No
Fire:
No
Injuries:
2
Deaths:
0
#10056916February 10, 2004
ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH
WE EXPERIENCED A DASHBOARD FIRE IN OUR 1997 SATURN SL1 IN THE FALL OF 2003. MY WIFE TURNED THE KEY, STARTED THE CAR, SHIFTED TO REVERSE, AND BEGAN BACKING UP WHEN THE ENGINE QUIT, THE CAR JOLTED TO A STOP, AND THE INTERIOR IMMEDIATELY FILLED WITH ACRID SMOKE. THE KNOXVILLE SATURN DEALER REPLACED THE IGNITION SWITCH AND WIRING--NOT CHEAP. THIS IS OBVIOUSLY A SAFETY-RELATED EVENT.*AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10057822February 10, 2004
SEAT BELTS:FRONT:BUCKLE ASSEMBLY
DRIVER'S SIDE AND PASSENGER'S SIDE SEAT BELTS LOCKED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10054856January 25, 2004
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:BELTS AND ASSOCIATED PULLEYS
WHILE DRIVING AT APP. 45 MPH ON A CITY ROAD THERE WAS A LOUD CLUNKING SOUND IN THE ENGINE FOLLOWED BY A CONTINUOUS RATTLE. I PULLED OFF THE ROAD AND TURNED OFF THE VEHICLE. THE SERPENTINE BELT HAD COME OFF THE PULLEY BY 3/4 INCH. I PROCEEDED TO GET THE BELT SO THAT IT WOULD NOT WORK ITSELF OFF. I PROMPTLY WENT TO THE LOCAL EXXON AND PULLED OFF THE BELT AND PUT THE CAR ON A LIFT. AFTER INSPECTION IT WAS NOTED THAT THE ALTERNATOR BRACKET..AN EXTENSION OF THE ENGINE BLOCK, HAD BROKEN OFF CLEANLY. AFTER CONSULTING WITH THE MECHANICS THERE, AND 2 OTHER ASE CERTIFIED MECHANICS, IT WAS DETERMINED THAT THE CAUSE WAS A DEFECT IN THE CASTING OF THE ENGINE BLOCK. I CONTACTED THE LOCAL SATURN DEALERSHIP WHO WAS OF NO HELP. I WILL BE HAVING THE BRAKING TIG WELDED BACK ON MONDAY, THEN DRIVING TO THE DEALERSHIP WITH PICTURES AND DOCUMENTATION ASKING FOR REIMBURSEMENT OF THE COST. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10046330November 4, 2003
AIR BAGS:FRONTAL
VEHICLE WAS IN A FRONTAL COLLISION WHILE DRIVING AT 25 MPH. UPON IMPACT, NEITHER DRIVER'S SIDE NOR PASSENGER'S SIDE AIR BAGS DEPLOYED. CONSUMER HAD THE VEHICLE TOWED TO THE DEALERSHIP. *AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10043023October 16, 2003
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
ALTERNATOR MOUNT BRACKET FAILURE ON 1997 SATURN SL2, VIN #[XXX] WHILE DRIVING TO WORK, THE MOUNT BRACKET FOR MY ALTERNATOR SNAPPED IN HALF! THE DESIGN FLAW IS THAT THE MOUNT BRACKET IS ACTUALLY PART OF THE ALUMINUM ENGINE BLOCK. THE ENGINE HEATS UP WHICH CAUSES THE METAL TO EXPAND AND BECOME WEAKER FROM THE THERMAL STRESS. THERE IS CONSIDERABLE STRESS FROM THE ALTERNATOR (VIBRATION, STRESS LOADS). WITH THE HEATED UP METAL (WEAKENED FROM THERMAL STRESS) COMBINED WITH THE STRESS LOAD FROM THE ALTERNATOR VIBRATIONS, IT ADDS UP TO TROUBLE. LUCKY FOR ME I WAS ONLY GOING ABOUT 20-30 MPH WHEN THE BRACKET FAILED. THIS FAILURE HAS CAUSED ALMOST $1,400 IN REPAIRS TO MY CAR WHICH IS CURRENTLY @ SATURN OF PENSACOLA, FLORIDA GETTING REPAIRED. I DON'T WANT TO THINK OF WHAT WOULD HAVE HAPPENED IF I HAD BEEN ON THE HIGHWAY AT A HIGHER RATE OF SPEED AND THIS FAILURE HAD OCCURRED. MY VEHICLE IS 6 YEARS OLD BUT THIS IS SOMETHING THAT SHOULDN'T FAIL. IS THERE ANY HELP OR INFORMATION THAT THE NHTSA CAN PROVIDE ME IN THIS MATTER? PLEASE FEEL FREE TO CONTACT ME IF YOU HAVE ANY FURTHER QUESTIONS. THANK YOU VERY MUCH FOR YOUR HELP. *LA INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10039241September 21, 2003
TIRES
I RECENTLY TOOK MY 1997 SATURN IN TO DISCOUNT TIRE FOR MY TIRE ROTATION THAT THEY PROVIDE WHEN YOU PURCHASE TIRES FROM THEM. I TOOK MY VEHICLE IN BECAUSE OF THE WEAR ON THE OUTER EDGES OF THE FRONT TIRES. THE FRONT TIRES ARE WORN BUT NOT DOWN TO THE WEAR INDICATORS AND THE REAR TIRES ARE IN MUCH BETTER CONDITION AND HAVE MUCH MORE TREAD. I WAS TOLD BY THEIR REPRESENTATIVE THAT THEY WOULD NOT ROTATE MY TIRES BECAUSE THE BEST TIRES WERE ALREADY IN THE "REAR", AND THAT IT IS MUCH SAFER TO HAVE BAD TIRES IN THE FRONT THAN IN THE REAR. WHEN I QUESTIONED HIM AS TO WHY, I WAS SHOWN A BROCHURE EXPLAINING THE DIFFERENCE IN LOSS OF VEHICLE CONTROL BETWEEN HAVING A PROBLEM IN THE FRONT VS. THE REAR. I WAS ALSO TOLD THAT HAVING THE BEST TIRES UP FRONT WAS "OLD SCHOOL" MENTALITY. NOT ONLY HAVE I EXPERIENCED "BLOW OUT" CONDITIONS IN BOTH THE FRONT AND REAR OF DIFFERENT VEHICLE THAT I HAVE OWNED THROUGH OUT THE YEARS, I HAVE APPROXIMATELY 15+ YEARS AS AND ASE CERTIFIED MASTER TECHNICIAN AND CURRENTLY WRITE AUTOMOTIVE TECHNICAL SERVICE MANUALS, AND NEVER HAVE I HEARD THIS. STILL HAVING MANY CONTACTS WITHIN THE INDUSTRY, I CAN NOT FIND ANYONE WHO AGREES WITH DISCOUNT TIRE ON THIS ONE. I AM NOT LOOKING TO FILE A FORMAL COMPLAINT, BUT LOOKING TO A RELIABLE SOURCE FOR SOME CLARITY ON THIS ISSUE. TO ME, IT SEEMS AS IF THEY COULD BE CREATING MORE OF A SAFETY ISSUE THAN SOLVING ONE. HOWEVER, IF PRESENTED WITH CREDITABLE INFORMATION ON TESTING (OTHER THAN MARKETING BROCHURES), I COULD BE CONVINCED OTHERWISE. I SEEMED TO ME THAT THIS WAS BEING USED TO SELL ME TIRES MORE THAN ANYTHING, BECAUSE THE SALE PITCH STARTED IMMEDIATELY AFTER SHOWING ME THE COLOR BROCHURE. I LOOK FORWARD TO YOUR FEED BACK OR ADDITIONAL INFORMATION ON THIS CONCERN. FEEL FREE TO CONTACT IF NECESSARY.*JB REGARDS, GARY H KNAPP. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10038848September 14, 2003
ELECTRICAL SYSTEM:12V/24V/48V BATTERY
1997 SL2 SATURN WOULD NOT START. BATTERY WOULD NOT HOLD CHARGE. HAD EARLY ELECTRICAL SYSTEM PROBLEMS (ACCESSORIES WOULD NOT FUNCTION, NO DASH LIGHTS). *PH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10037051September 2, 2003
ENGINE AND ENGINE COOLING:ENGINE
EXCESS OIL CONSUMPTION: VEHICLE COULD STOP WITHOUT WARNING AS A RESULT OF ENGINE BURN-UP. SATURN DENIES RESPONSIBILITY FOR DEFECTIVE ENGINE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10033732August 12, 2003
ENGINE AND ENGINE COOLING:ENGINE
VEHICLE IS LEAKING OIL, NEEDED TO REPLACE THE HEAD GASKET. DEALER STATED NEVER HEARD SOMETHING LIKE THIS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10033630August 11, 2003
ENGINE AND ENGINE COOLING
CONSUMER WILL PROVIDE INFORMATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10031052August 8, 2003
FUEL SYSTEM, OTHER:FUEL INJECTION SYSTEM
RANDOMLY, USUALLY ABOUT EVERY FEW MONTHS, I WILL START MY CAR. IT WILL START, BUT IT STARTS "FUNNY." IT DOESN'T HIT THE USUAL HIGH RPMS AND WILL IDLE LOW. IF I ATTEMPT TO DRIVE THE CAR, IT WILL USUALLY RUN WITH LOW RPMS. WHEN THE CAR COMES TO A STOP, IT WILL IDLE LOW AND SOMETIMES STALL. THE PROBLEM OCCURS IN ALL WEATHER CONDITIONS AND TEMPERATURES. IT ALSO OCCURS WHEN THE ENGINE IS HOT OR COLD. SOMETIMES IT TAKES 5-10 TRIES TO START THE CAR AT ALL. OF COURSE, MECHANICS ARE UNABLE TO REPRODUCE THE PROBLEM AND SAY NOTHING IS WRONG WITH THE CAR. I HAVE HAD THE CAR CHECKED BY SATURN OF GAITHERSBURG, SATURN OF SILVER SPRING, AND GRAEVES AUTO IN OLNEY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10030804August 5, 2003
VISIBILITY:WINDSHIELD WIPER/WASHER
WINDSHIELD WIPERS ON MY 1997 SATURN SL STOPPED AS I WAS DRIVING IN THE RAIN. AD TO TO AN EMERGENCY PULL OVER WHILE NOT BEING ABLE TO SEE ANYTHING OUT MY WINDOW. LUCKY TO FIND A SPOT WHILE NOT BEING HIT BY RUSH HOUR TRAFFIC. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10024477June 19, 2003
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
ALTERNATOR FELL OFF BROKE FROM ENGINE BRACKET. CONSUMER STATED THE VEHICLE IS WITHOUT WARRANTY. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10018432May 8, 2003
POWER TRAIN:AUTOMATIC TRANSMISSION
WE BROUGHT OUR SATURN INTO THE OAKLAND, CA DEALER FOR A TRANSMISSION DIAGNOSIS. AUTOMATIC TRANSMISSION HAS DEVELOPED SOME LEAKS AND CLUTCH / GEAR ASSEMBLY PROBLEMS. INITIAL QUOTE FROM THE DEALER SERVICE MANAGER FOR REPAIR IS $2600.00+. EXTENDED WARRANTY EXPIRED 12/31/02, AND THE CAR IS CURRENTLY AT THE 94,904 MILE MARK. AT THE 91,328 MILEAGE MARK, THE DEALER PERFORMED AN "87,000 MILE" SERVICE, NOT A "90,000 MILE" SERVICE. WHY DIDN'T THE SERVICE ADVISOR INFORM MY DAUGHTER THAT THE "90,000 MILE" SERVICE WAS DUE, WHICH INCLUDED A TRANSMISSION SERVICE? FROM MY PERSPECTIVE THIS APPEARS TO BE A CASE OF THIS DEALERSHIP NOT TRAINING THEIR SERVICE ADVISORS PROPERLY TO ADVISE A CUSTOMER REGARDING ROUTINE MAINTENANCE. THE CAR IS CURRENTLY AT THE 94,904 MILE MARK, AND IT SEEMS REASONABLE THAT IF THE DEALER HAD PERFORMED THE "90,000 MILE" SERVICE WHEN THE CAR WAS AT THE 91,328 MILEAGE MARK AND INSPECTED THE TRANSMISSION THESE PROBLEMS WOULD HAVE BEEN IDENTIFIED AND REPAIRED WHILE THE CAR STILL UNDER WARRANTY. SATURN HAS ISSUED AT LEAST ONE DOZEN SERVICE BULLETINS REGARDING MAINTENANCE OF THIS TRANSMISSION SEVERAL TARGETED TO THE SPECIFIC ISSUE OF TRANSMISSION LEAKS AND REPAIRS. DOES THIS SATURN DEALER HAVE A PATTERN OF NOT INFORMING FEMALE CUSTOMERS ABOUT RECOMMENDED MAINTENANCE? IS THIS AN ISSUE AT OTHER SATURN DEALERS? IS THIS A CASE OF GENDER BIAS SINCE THE MALE SERVICE ADVISOR DID NOT COMMUNICATE THE FACTORY RECOMMENDATIONS TO A FEMALE CUSTOMER? MAINTENANCE WORK BY THE SATURN OAKLAND (CA)DEALER:FUEL PUMP REPLACED, WATER PUMP REPLACED, WINDOW MECHANISMS REPLACED, DRIVE BELT REPLACED, IDLER PULLEY REPLACED, MOTOR MOUNTS REPLACED, ALTERNATOR REPLACED, THE POWER STEERING PUMP REPLACED. WE DON'T UNDERSTAND HOW THEY COULD HAVE INSPECTED/DIAGNOSED/REPAIRED ALL THESE ITEMS AND NOT HAVE INCLUDED THE TRANSMISSION MAINTENANCE AT KEY MILEAGE MILESTONES. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10019532May 8, 2003
ENGINE AND ENGINE COOLING:ENGINE
THE VEHICLE STALLED WITHOUT WARNING. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10015331April 7, 2003
VEHICLE SPEED CONTROL
THE VEHICLE SUDDENLY ACCELERATED WITHOUT WARNING. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10008157February 26, 2003
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
I WOULD LIKE TO REPORT A SAFETY ISSUE RELATED TO MY VEHICLE. EARLIER THIS WEEK I PURCHASED A USED SATURN FROM A DEALERSHIP IN FULL WORKING CONDITION. WHEN I CAME HOME TO SHOW THE REST OF MY FAMILY THE VEHICLE, WE ALL WENT FOR A RIDE. MY BROTHER IN THE FRONT PASSENGER SEAT, AND MY MOTHER IN THE BACK SEAT. AFTER ARRIVING BACK TO MY HOUSE MY BROTHER AND I EXITED THE VEHICLE, WHILE MY MOTHER STRUGGLED UNSUCCESSFULLY TO EXIT THE VEHICLE. EVERY TIME SHE PULLED THE DOOR HANDLE TO OPEN THE DOOR, THE LOCK BUTTON DIRECTLY ABOVE THE HANDLE WOULD CATCH AND REMAINED LOCKED. MY BROTHER AND I WERE NOT ABLE TO OPEN THE VEHICLE DOORS FROM THE OUTSIDE EITHER UNTIL ABOUT 10 MINUTES LATER AFTER NUMEROUS UNSUCCESSFUL ATTEMPTS. THIS FRIGHTENED OUR FAMILY QUITE A BIT AND POSES A POTENTIALLY LETHAL SITUATION IN THE EVENT OF AN ACCIDENT. WE ARE CONCERNED FOR PASSENGERS THAT WILL NOT BE ABLE TO EXIT THE VEHICLE DURING AN EMERGENCY. WE HAVE TAKEN THE VEHICLE TO SATURN FOR INSPECTION, AND THEY WILL NOT EVEN LOOK INTO THE ISSUE UNLESS I AGREE TO PAY $85/DOOR TO HAVE THEM TAKE APART THE DOOR TO APPROACH THE PROBLEM. I FEEL THIS IS UNFAIR AND AN IRRESPONSIBLE ATTEMPT ON THEIR PART TO RESOLVE THIS POTENTIALLY DANGEROUS ISSUE. THANK YOU FOR YOUR CONCERN AND LET ME KNOW IF YOU CAN BE OF ANY ASSISTANCE IN THIS MATTER. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8022744November 14, 2002
ENGINE AND ENGINE COOLING:ENGINE
THE CONSUMER STATED THAT THE TORQUE AXIS MOTOR MOUNTS HAD BROKEN AT 30,000 MILES AND AT 60,000 MILES. MR SCC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#769003October 28, 2002
TIRES
GOING ABOUT 30 MILES AN HOUR THE REAR TIRE SEPARATED FROM THE CAR CAUSING A CRASH. THE CAR WAS DECLARED TOTALLED BY THE INSURANCE COMPANY. DT
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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