Saturn Outlook Complaints (2009)

192 consumer complaints on file.

#11113380July 24, 2018
ENGINE
WE ALWAYS CHANGE OUR OIL ON TIME. TOOK IT TO THE OIL CHANGE PLACE HE SAID THERE WAS BARELY ANY OIL IN IT , WE STILL HAD 200 MILE BEFORE RECOMMEND OIL CHANGE. THEN THE WHILE DRIVING THE ENGINE LIGHT WENT ON, WE TOOK IT AND MY MECHANIC SAID THAT'S THIS MOTOR IS BURNING OIL. AND CAN AFFECT ENGINE TIMING CHAIN.THE MECHANIC SAID TO START PUTTING SYNTHETIC OIL IN PER GM. WE WE'RE NEVER NOTIFIED ABOUT OIL ISSUES OR CHANGING WHAT TYPE OF OIL TO USE. NOW WE ARE GOING TO NEED AN ENGINE TIMING CHAIN WHICH IS EXTREMELY COSTLY. WE HAVEN'T BEGUN THIS PROCESS YET. BUT FROM WHAT'S I UNDERSTAND GM USB HAVING TONS OF ISSUES WITH MOTOR. AND WE HAVEN'T NEVER BEEN NOTIFIED ABOUT ANY PREVENTIVE MAINTENANCE OR CARE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11112854July 21, 2018
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
TAKATA RECALL, TO START I HAVE HAD MANY ISSUES WITH THIS VEHICLE INCLUDING HAVING TO REPLACE MY TRANSMISSION. ALSO MY VEHICLE DOES NOT IMMEDIATELY START AFTER FILLING UP THE GAS TANK, NOT WHEN I HAD BEEN EMPTY JUST FILLING IT UP IN GENERAL I HAVE TO TRY STARTING IT A FEW TIMES BEFORE IT TAKES. MY MOST RECENT AND WORRISOME COMPLAINT IS THAT THE FRONT BLOWER MOTOR HAS STOPPED A FEW TIMES AND TODAY WHEN PULLING IT OUT IT WAS FILLED WITH WATER. I HAVE CHILDREN AND CANNOT FEEL SAFE WITH THEM IN SUCH A POOR QUALITY VEHICLE. I KNOW THIS MODEL HAS BEEN DISCONTINUED AND I CAN SEE WHY. THERE ARE SO MANY ISSUES THAT ARE KNOWN ABOUT THESE VEHICLES AND NOTHING HAS BEEN DONE TO PROTECT THE CUSTOMER, RECALL THESE VEHICLES, THEY ARE DANGEROUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11089935April 24, 2018
AIR BAGS, SEAT BELTS
IF THE STEEL CABLE BECOMES FATIGUED AND SEPARATES, THE SEATBELT MAY NOT PROPERLY RESTRAIN THE SEAT OCCUPANT INCREASING THE RISK OF AN INJURY IN A CRASH. FAILURE OF THE SIDE IMPACT AIR BAGS AND SEAT BELT PRETENSIONERS TO DEPLOY IN A CRASH INCREASE THE RISK OF INJURY TO THE DRIVER AND FRONT SEAT OCCUPANT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11083496April 5, 2018
POWER TRAIN, ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS
TL* THE CONTACT OWNS A 2009 SATURN OUTLOOK. THE CONTACT STATED THAT SHE PARKED HER VEHICLE, REMOVED THE KEYS FROM THE IGNITION, AND WENT INSIDE HER RESIDENCE. SHORTLY AFTER, SHE HEARD A COMMOTION OUTSIDE AND NOTICED THAT THE VEHICLE HAD ROLLED AWAY AND STRUCK ANOTHER VEHICLE. THE CONTACT ENTERED THE VEHICLE, DEPRESSED THE BRAKE PEDAL, AND INSERTED THE KEY INTO THE IGNITION IN AN ATTEMPT TO TURN OFF THE ENGINE; HOWEVER, THE VEHICLE FAILED TO SHUT OFF. THERE WERE NO WARNING INDICATORS ILLUMINATED PRIOR TO THE FAILURE. A POLICE REPORT WAS NOT FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS DIAGNOSED BY AN INDEPENDENT MECHANIC AS HAVING A FUSE BOX FAILURE AND INFORMED THE CONTACT OF NHTSA CAMPAIGN NUMBER: 09V073000 (POWER TRAIN). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND ADVISED THE CONTACT TO CALL NHTSA. AN UNKNOWN DEALER WAS CONTACTED AND STATED THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE FAILURE MILEAGE WAS 186,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11030456September 29, 2017
POWER TRAIN
WHEN IN PARK THE CAR STILL ROLLS LIKE THE PARK LOCK IS NOT ENGAGED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11002934July 4, 2017
STEERING
DIFFICULTY TURNING THE STEERING AT LOW SPEED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10991089May 22, 2017
STEERING
WAS DRIVING 60MPH WHILE GOING AROUND A CORNER ON A HIGHWAY AND THE POWER STEERING FAILED. ALMOST CAUSED US TO WRECK BUT WAS LUCKILY ABLE TO REGAIN CONTROL. THIS ISSUE SHOULD BE INVESTIGATED AND A RECALL ISSUED. PULLED INTO A SHOP WHEN WE GET INTO TOWN AND FLUID IS FULL, IT'S NOW AT THE DEALER BEING DIAGNOSED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10979653April 20, 2017
POWER TRAIN, STEERING
TAKATA RECALL. I'VE HAD THIS CAR FOR ABOUT 6 MONTHS AND THERE WAS A STUDDER WHEN DRIVING AT SPEEDS LESS THAN 60MPH. TOOK IT TO A DEALERSHIP AND WAS TOLD IT HAS A BAD TRANSMISSION. IT ALSO GET STUCK AND IS HARD TO TURN THE WHEEL WHEN TURNING AND I BELIEVE THIS IS A POWER STEERING PROBLEM THAT NEEDS TO BE CORRECTED BEFORE IT CAUSES AN ACCIDENT. LOOKING AT REVIEWS ON THIS VEHICLE, I SEE BOTH OF THESE ISSUES ARE COMMON WITH THE SATURN OUTLOOK AND SHOULD BOTH BE IN A RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10930114December 6, 2016
EXTERIOR LIGHTING
THE LOW BEAM HEADLIGHTS BURN OUT APPROXIMATELY EVERY 3-4 MONTHS. IT APPEARS THAT THERE IS MELTING OF THE LIGHTING ELECTRIC HARNESS. WHEN THE HEADLIGHTS GO OUT, THE ROAD IS NOT ILLUMINATED AS MUCH MAKING IT A SAFETY HAZARD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10926119November 15, 2016
ELECTRICAL SYSTEM
NO SOUND FROM SPEAKERS INCLUDING RADIO, TURN SIGNALS AND WARNING ALARMS. DISCONNECTED WIRING BOOTS FROM ALL 4 DOORS; EACH HAD 1/4 CUP OF WATER IN THEM (FIGURED THIS OUT BY READING NUMEROUS COMPLAINS ABOUT THIS VEHICLE, THE GMC ACADIA AND THE BUICK ENCLAVE ALL HAVING THIS ISSUE). TAKEN TO DEALER WHO STATED A CORRODED WIRE ZAPPED THE AMPLIFIER (WHICH AGAIN HAS BEEN COMPLAINED ABOUT ON NUMEROUS WEB FORUMS). $1020 TO FIX IT A THE DEALERSHIP. GM NEEDS TO MAKE THIS A RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10905555September 10, 2016
SEAT BELTS
LOWERING THE 2ND ROW SEAT BACKS BROKE THE CENTER SEAT BELT BUCKLE (RECEIVER) SO THAT THE SEAT BELT CANNOT BE USED. WHEN I CONTACTED MY LOCAL GM DEALER REGARDING REPAIR AND TO ASK IF THERE IS A LIFETIME WARRANTY ON THE SEAT BELTS, I WAS TOLD "NO. THE REPAIR IS $240." PLEASE LET ME KNOW IF THERE IS A LIFETIME WARRANTY ON SEAT BELTS OR IS IT JUST GOOD CUSTOMER RELATIONS BY THE MANUFACTURERS SUCH AS HONDA THAT DO GUARANTEE THEM. THE BARE STEEL MOUNT HAS SHARP EDGES SO I PUT A CLOTH AND TAPE OVER IT TO PROTECT MY PASSENGERS FROM INJURY. MY VEHICLE WAS STATIONARY IN MY GARAGE WHEN THIS OCCURRED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10892958August 3, 2016
STEERING
TL* THE CONTACT OWNS A 2009 SATURN OUTLOOK. WHILE THE VEHICLE WAS AT A MECHANIC FOR AN UNRELATED REPAIR, IT WAS NOTICED THAT THE STEERING SHAFT SEPARATED. THE VEHICLE WAS TOWED TO THE DEALER AND VARIOUS PARTS OF THE STEERING ASSEMBLY WERE REPLACED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 108,700.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10888848July 26, 2016
EXTERIOR LIGHTING
DRIVERS SIDE HEADLIGHT IS DIM. DOES NOT EVEN PUT LIGHT ON THE ROAD. PASSENGERS SIDE HEADLIGHT IS BRIGHT BUT GOES ON AND OFF AT RANDOM TIMES. WHEN I'M DRIVING DOWN THE ROAD AT NIGHT BOTH OF THEM WORK THEN THE PASSENGERS SIDE GOES OUT COMPLETELY AND BECAUSE THE DRIVERS SIDE IS SO DIM I CAN'T SEE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10875449June 20, 2016
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
WHEN I WAS ENTERING MOVING TRAFFIC FROM A COMPLETELY STOPPED POSITION, A CAR WAS COMING FASTER THAN I REALIZED SO I FLOORED THE ACCELERATOR AND THIS IS WHAT HAPPENED: 1.ALL POWER TO MY CAR SHUT OFF AND THE CAR ROLLED FORWARD SLOWING DOWN. 2.ALL OF THE DASHBOARD LIGHTS AND SYMBOLS LIT UP. 3.MY CAR JOLTED STRONGLY ONCE, SPUTTERED (MANY TIMES), AND HICCUPPED (MANY TIMES). THE JOLT WAS SO STRONG THAT IT THREW ME FORWARD AND MADE MY SEATBELT CATCH ME. 4.AT THE SAME TIME AS # 3, THE GPS REBOOTED ITSELF 3 TIMES IN A ROW AND ALL OF THE CAR DOOR LOCKS UNLOCKED AND LOCKED THEMSELVES 3 TIMES IN A ROW. 5.I GENTLY PRESSED THE ACCELERATOR AND THE CAR ACCELERATED BUT THE CAR FELT WEAK AND I FELT UNCERTAIN. I WAS NOT SURE WHAT WOULD HAPPEN IF I TRIED TO ACCELERATE NORMALLY SO I PUT ON MY EMERGENCY BLINKERS AND SLOWLY DROVE HOME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10864637May 12, 2016
AIR BAGS, SEAT BELTS, UNKNOWN OR OTHER
RECALLS 14030, 14187, 15240 DEALER CONTACTED TO PERFORM RECALLS REFUSED TO CALL BACK WITH APPOINTMENT DATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10863451May 5, 2016
STEERING
THE POWER STEERING IS VERY DIFFICULT TO CONTROL AT LOW RATES OF SPEED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10861171April 25, 2016
EXTERIOR LIGHTING
HEADLAMPS (DRIVER SIDE AND PASSENGER SIDE) LOW BEAMS KEEP BURNING OUT EVERY 3-4 MONTHS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10853612April 5, 2016
POWER TRAIN
TRANSMISSION LOST REVERSE AND LOWER GEARS.GM DEALER SAID TO REPLACE THE TRANS FOR A COST OF ABOUT $4600.00. CAR ONLY HAS 72,000 MILES. HAVE FOUND NUMEROUS COMPLAINTS FOR SAME REASON. GM KNOWS OF THE PROBLEM AND SHOULD PAY FOR THE REPLACEMENT OR AT LEAST HALF.STOP AT SINGLE AND TRIED TO GO THRU INTERSECTION AND TRANS STARTED SLIPPING ONLY DROVE IT ONE MILE HOME, PULLED INTO GARAGE. CALLED GM IN MORNING TO BE TOWED TO DEALER. TRANSMISSION WOULD NOT GO INTO REVERSE. WILL NOT GET COMPLETE BILL UNTIL APRIL 8TH WHEN VEHICLE WILL BE FIXED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10850819March 21, 2016
UNKNOWN OR OTHER
THE IGNITION KEY WON'T TURN OFF KILLING MY BATTERY. HAD ALREADY PAID TO HAVE FIXED, BUT NOW A WEEK LATER THE KEY WON'T COME OUT AGAIN. I HAVE TO REMOVE THE PLASTIC COLUMN AND MANUALLY DEPRESS THE IGNITION PLUNGER TO TURN KEY BACK ALL THE WAY IN ORDER TO TURN ACC OFF AND REMOVE KEY. VERY AGGRAVATING ISSUE. LOCAL DEALER NOT HELPFUL AT THIS POINT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10839183March 1, 2016
STEERING
I HAVE HAD MY OUTLOOK FOR ROUGHLY A YEAR AND A HALF AGO NOW, AND MY POWER STEERING SEEMS TO GO OUT WHEN GOING A LOW SPEED AND TURNING. IT HAS CAUSED ME 2 ACCIDENTS SO FAR WITHIN MONTHS OF EACH OTHER, INCREASING MY INSURANCE TO $460/MO. ONE WAS BACKING UP, IT STOPPED TURNING AND IT BACKED INTO A VEHICLE, AND THE OTHER WAS PARKING, IT STOPPED AND I SCRAPED AGAINST ANOTHER. I SEE THIS IS A COMMON PROBLEM. SOMETHING NEEDS TO BE DONE ABOUT THIS. THIS COULD POTENTIALLY KILL SOMEONE. I'M IN FLORIDA AND WE ARE ALLOWED TO TURN LEFT/RIGHT ON GREEN. GOD FORBID SOMEONE IS SPEEDING WHILE I'M DOING A U-TURN, BECAUSE THEY WOULD DEFINITELY SMACK INTO ME SINCE IT'S SO HARD TO TURN. I AM QUITE SURE I HAVE THE MUSCLES I DO FROM TRYING TO TURN MY VEHICLE. IT HAPPENS THE MOST PARKING, U TURNS (OR SLOW TURNS IN GENERAL), BACKING UP, AND 3 POINT TURNS.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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