Saturn Ion Complaints (2004)

898 consumer complaints on file.

#10663111December 9, 2014
ELECTRICAL SYSTEM:IGNITION:SWITCH, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2004 SATURN ION. THE CONTACT STATED THAT THE KEY WAS DIFFICULT TO REMOVE FROM THE IGNITION SWITCH. THE FAILURE OCCURRED ON SEVERAL OCCASIONS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBERS: 14V047000 (ELECTRICAL SYSTEM), 14V171000 (ELECTRICAL SYSTEM), AND 14V153000 (STEERING). THE CONTACT STATED THAT IT HAD BEEN SEVERAL MONTHS AND THE PARTS WERE STILL NOT AVAILABLE TO PERFORM THE RECALL REPAIR. THE DEALER WAS NOT ABLE TO PROVIDE AN ESTIMATED DATE FOR WHEN THE PARTS WOULD BECOME AVAILABLE AND PLACED THE CONTACT ON A WAITING LIST. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10663119December 9, 2014
ELECTRICAL SYSTEM:IGNITION
TL* THE CONTACT OWNS A 2004 SATURN ION. THE CONTACT STATED THAT THE KEY FAILED TO RELEASE FROM THE IGNITION. THE FAILURE OCCURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE KEY AND THE IGNITION NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE PERSISTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 3,000. UPDATED 01/23/15*LJ UPDATED 9/8/2017*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10653436November 7, 2014
FUEL/PROPULSION SYSTEM
GAS STARTED TO POUR OUT OF MY CAR CREATING A HAZARD. TOOK IT TO AUTO-LAB AND WAS TOLD THERE WAS A RUSTED FUEL LINE WHICH IS COMMON WITH SATURN ION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10653145November 6, 2014
ELECTRICAL SYSTEM, EQUIPMENT:ELECTRICAL
MY SATURN 2004 ION HAS IGNITION PROBLEMS AND IT STARTED IN 2010 AFTER I GOT THE CAR AND MY KEYS WOULD GET STUCK AND THE POWER WOULD GO OUT IN MY SATURN. I TOOK IT BACK TO THE DEALERSHIP BUT THEY GAVE ME THE RUN AROUND. I TOOK IT TO THE SHOP OVER FIVE TIMES AND IT STILL DID THE SAME THING SO IN NOV.2013 THE SATURN STOP STARTING AND NO POWER AT ALL. SOMEONE KNOW ABOUT THIS PROBLEM AND SOLD THESE CARS AND PUTTING PEOPLE IN DANGER. WE NEED JUSTICE FOR ALL OF THE PEOPLE WHO PAID THE PRICE FOR THIS MESS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10653178November 6, 2014
ELECTRICAL SYSTEM
I OWN TWO SATURN IONS. ONE IN WHICH I WAS HAVING ISSUES WITH THE IGNITION SWITCH BEFORE THE RECALL AND I ALREADY HAD THE IGNITION SWITCH REPLACED. THE OTHER CAR DID NOT HAVE ANY IGNITION SWITCH ISSUES BUT I THOUGHT I WOULD DO THE RIGHT THING AND HAVE IT DONE. WHAT A MISTAKE....... SEVERAL YEARS AGO I HAD AN AFTER MARKET REMOTE START PUT IN MY CAR. AFTER THE NEW IGNITION SWITCH WAS INSTALLED THE REMOTE START DID NOT WORK. I WAS TOLD THAT THE DEALERSHIP THAT DID THE RECALL WAS NOT ALLOWED TO TOUCH THE REMOTE START SYSTEM. I TOOK THE CAR BACK TO WHERE I HAD THE REMOTE START INSTALLED AND HAD INCURRED AN $80.00 CHARGE TO RELEARN THE NEW IGNITION SWITCH. AM I EVER GOING TO SEE THAT $80.00 BACK? I CALLED ONE OF YOUR COMPLAINT PHONE LINES AND WAS THAT THEY WERE EXPERIENCING A HIGH NUMBER OF CALLS AND THAT SOMEONE WOULD GET BACK TO ME WITHIN 48 HOURS. THAT NEVER HAPPENED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10643824October 10, 2014
POWER TRAIN
TL* THE CONTACT OWNS A 2004 SATURN ION. THE CONTACT STATED THAT THE GEAR LEVER WAS SHIFTED INTO REVERSE, BUT THE TRANSMISSION FAILED TO RESPOND. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE TRANSMISSION WAS REPLACED ON THREE DIFFERENT OCCASIONS. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 126,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10643111October 7, 2014
STEERING, ELECTRICAL SYSTEM
I BACKED IN, MY 2004 SATURN ION, IN MY DRIVEWAY, PUT THE GEAR SHIFT IN PARK AND TURNED OFF THE IGNITION SWITCH. THE DOORS DID NOT UNLOCK AUTOMATICALLY AS USUAL, THE KEY WOULD NOT GO PAST ACC POSITION. I RESTARTED THE CAR AND TRIED AGAIN TO NO AVAIL. AFTER MANY TRIES IT SOME HOW VENT TO OFF. COUPLE DAYS LATER I TOOK THE CAR TO SATURN - CHEVROLET DEALER TO GET IT FIXED. THE DEALER CAME BACK WITH AN ESTIMATE OF $615.00 LISTING AS FOLLOWS: CHECK OUT - CODE FEE, IGNITION CYLINDER 15785084, NPC, KEY 22679805, , ADJUST SHIFT CABLE, REPROGRAM, LABOR 3 HR. I DID NOT GET IT FIXED SO THEY CHARGED ME $129.57 FOR THEIR ESTIMATE. WHEN THE RECALL CAME THROUGH I FIGURED THAT MY PROBLEM WAS PART OF THE SWITCH.WRONG. TODAY THE DEALER COMPLETED THE RECALL AND THE PROBLEM DID NOT GO AWAY. THIS TIME IT IS BLAMED ON GEAR SHIFTER AND WOULD COST ME $462.76, NO LISTING OF PARTS OR LABOR BUT JUST SCRIBBLED ON BACK OF MY RECALL BILL OF $0.00. ALSO INFORMED ME THAT THOSE PARTS WERE ON BACK ORDER AND NOT AVAILABLE AT THIS TIME. I HAVE FOUND A WAY TO GET THE KEY OUT MANUALLY WITH MY LEFT LAND THUMB THROUGH AN OPENING UNDER THE STEERING COLUMN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10640575October 1, 2014
ELECTRICAL SYSTEM, ELECTRICAL SYSTEM:IGNITION
TL* THE CONTACT THE OWNS A 2004 SATURN ION. THE CONTACT STATED THAT THE VEHICLE FAILED TO SHUT OFF AND THE KEY BECAME LODGED IN THE IGNITION. THE CONTACT HAD TO MAKE SEVERAL ATTEMPTS BEFORE THE VEHICLE SHUT OFF AND THE KEY RELEASED. THE VEHICLE HAD NOT BEEN DIAGNOSED OR REPAIRED. THE VEHICLE WAS INCLUDED IN RECALL NHTSA CAMPAIGN NUMBER: 14V047000 (ELECTRICAL SYSTEM). HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10640156September 30, 2014
ELECTRICAL SYSTEM:IGNITION
I HAVE HAD THE IGNITION CHANGED DUE TO A RECALL. PRIOR TO THAT THE IGNITION KEY WOULD STICK AND WOULD NOT COME OUT. I HAD TO MOVE IT BACK AND FORTH AND AFTER SEVERAL TRIES IT WOULD COME OUT. I THOUGHT THAT THE RECALL WOULD CORRECT BUT IT DID NOT. I STILL HAVE THE SAME INTERMITTENT PROBLEM. ARE THERE MORE COMPLAINTS REGARDING THIS PROBLEM? THANK YOU VERY MUCH FOR ANY ADVICE YOU CAN GIVE ME REGARDING THIS PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10639887September 29, 2014
STEERING
TL* THE CONTACT OWNS A 2004 SATURN ION. WHILE ATTEMPTING TO PARK, THE POWER STEERING FAILED WITHOUT WARNING AND THE STEERING WHEEL BECAME DIFFICULT TO TURN. AFTER THE ENGINE COOLED DOWN, THE POWER STEERING OPERATED NORMALLY. THE VEHICLE REGAINED POWER STEERING WHEN THE ENGINE WAS TURNED OFF AND RESTARTED. THE FAILURE OCCURRED CONTINUOUSLY. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER AND REPAIRED ACCORDING TO NHTSA CAMPAIGN NUMBER: 14V153000 (STEERING); HOWEVER, THE FAILURE PERSISTED AFTER THE REMEDY WAS PERFORMED. THE REPAIR DID NOT REMEDY THE FAILURE. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 127,371.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10633499September 16, 2014
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2004 SATURN ION. THE CONTACT SMELLED A STRONG FUEL ODOR NEAR THE VEHICLE. THE DEALER STATED THAT THE SEALS AROUND THE FUEL PUMP AND THE FUEL PUMP ITSELF NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBERS: 04V003000 (FUEL SYSTEM, GASOLINE), 04V281000 (FUEL SYSTEM), AND 09V419000 (FUEL SYSTEM, GASOLINE). THE VIN WAS UNAVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 64,654.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10632413September 11, 2014
ELECTRICAL SYSTEM
THIS IS TO EXPRESS MY FRUSTRATION WITH DEALING WITH CLASSIC CHEVROLET IN HOUSTON TX AS THEY HAVE NO INTEREST IN ASSISTING ME WITH THIS RECALL. I HAVE CALLED THEM 5 TIMES AND GET ON A ROTATING HOLD PATTERN. THE ONE TIME A SERVICE ADVISER DID PICK UP, HE HUNG UP ON ME WHEN I TOLD HIM IT WAS IN REGARD TO THE IGNITION SWITCH RECALL. SEEMS THAT I CAN NOT EVEN ORDER THE NEW SWITCH FROM THEM. I ALSO TRIED TO WORK WITH THEM THROUGH THE ONLINE SERVICE SCHEDULER AND HAVE NOT RECEIVED ANY RETURN CONTACT IN THE LAST 3 DAYS. I ALSO CALLED THE GM HOTLINE AND RECEIVED ABSOLUTELY NO HELP. THE CALL WAS ALSO TERMINATED BEFORE I COULD SPEAK TO ANYONE. THE RECORDING ADVISED TO START WITH THE NEAREST DEALER. THAT HAS OBVIOUSLY NOT WORKED. EXTREMELY FRUSTRATING IN LIEU OF WHAT AMERICAN TAXPAYERS HAVE DONE FOR GM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10632447September 11, 2014
POWER TRAIN
TL* THE CONTACT OWNS A 2004 SATURN ION. THE CONTACT STATED THAT THE KEY BECAME STUCK IN THE IGNITION SWITCH AND PREVENTED THE VEHICLE FROM TURNING OFF. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN STATED THAT THE INTERLOCK PARKING MECHANISM FAILED. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 165,648.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10631733September 9, 2014
STEERING, ELECTRICAL SYSTEM:IGNITION
IGNITION RECALL. TOOK CAR TO KEYES GMC WOODLAND HILLS CA 2 TIMES AND THEY CHANGED IGNITION BUT DID NOT FIX PROBLEM. NOW THEY WANT $500 TO FIX "SHIFTER". I THINK IT IS STILL KEY IGNITION. MADE COMPLAINT TO GM #[XXX]. CALLED GM TWICE 866 790-5700 FOR DECISION AND NO RESPONSE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10631006September 5, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2004 SATURN ION. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. THE VEHICLE WAS TAKEN TO A DEALER WHO REPAIRED THE VEHICLE UNDER RECALL 14V047000 (AIR BAGS, ELECTRICAL SYSTEM). HOWEVER THIS FAILURE CONTINUED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 135, 000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10628872August 27, 2014
POWER TRAIN
TL* THE CONTACT OWNS A 2004 SATURN ION. THE CONTACT STATED SHE WAS UNABLE TO REMOVE THE VEHICLE KEY FROM THE IGNITION SWITCH IT BECAME SEIZED. THE PROBLEM OCCURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO A DEALER WHO STATED THAT THE GEAR SHIFT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED ABOUT THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 154,006.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10628987August 27, 2014
ELECTRICAL SYSTEM
WE OWN A 2004 SATURN ION. THE KEY FAILS TO RELEASE FROM THE IGNITION SWITCH EVEN THOUGH REPEATED ATTEMPTS ARE MADE TO RELEASE SAME. WE WAITED FROM 5MINS TO ONE HOUR BEFORE TRYING SAME AND KEY FINALLY IS RELEASED INDEPENDENTLY. THE FAILURE OCCURS CONTINUOUSLY. THE VEHICLE WAS REPAIRED RECENTLY (8-23-14) UNDER THE RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER: 14V171000 (ELECTRICAL SYSTEM). DEALER WAS ADVISED OF THE ABOVE PROBLEM AND WE WERE TOLD THIS WAS NOT ASSOCIATED WITH SAME. DEALER ADVISED THIS WAS A FAULTY SHIFTER PROBLEM AND EVEN THOUGH THEY WERE AWARE OF THIS ISSUE WE WERE STILL RESPONSIBLE FOR COST ($576) OF REPAIRS. DEALER ADVISED THAT THIS PROBLEM WOULD IN FACT GET WORSE. THIS SHOULD BE MANUFACTURER RESPONSIBILITY ESPECIALLY SINCE DEALER ADMISSION THAT THEY (GM) WERE AWARE OF THIS CONSTANT PROBLEM WITH MALFUNCTION SHIFTER IN THIS TYPE OF VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10626719August 27, 2014
ELECTRICAL SYSTEM, STEERING
2004 SATURN ION. CONSUMER WRITES IN REGARDS TO IGNITION SWITCH AND POWER STEERING RECALLS. *SMD THE CONSUMER IS SEEKING REIMBURSEMENT IN THE AMOUNT OF $ 730.22 FOR THE REPLACEMENT OF THE IGNITION SWITCH AND POWER STEERING. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10628561August 26, 2014
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2004 SATURN ION. THE CONTACT STATED THAT FUEL FUMES WERE EMITTED IN AND AROUND THE VEHICLE. THE CONTACT MENTIONED THAT AFTER REFUELING TO CAPACITY, THE FUEL GAUGE READ THAT THERE WAS ONLY HALF TANK OF FUEL LEFT. ALSO, THE CONTACT NOTICED A PUDDLE OF FUEL ON THE GROUND NEAR THE REAR OF THE VEHICLE. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR A DIAGNOSIS. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. HOWEVER, THE CONTACT WAS MADE AWARE THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 04V003000 (FUEL SYSTEM, GASOLINE). THE APPROXIMATE FAILURE MILEAGE WAS 52,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10628239August 25, 2014
STEERING, ELECTRICAL SYSTEM
WHILE TRAVELING APPROXIMATELY 15 MPH TO MAKE A TURN, THE STEERING SUDDENLY STOPPED AND WAS UNABLE TO COMPLETE THE TURN. THE VEHICLE'S DRIVER SIDE FRONT TIRE STRUCK THE CURB AND WENT UP ON THE CURB. THIS RESULTING IN SERIOUS DAMAGE TO UNDERCARRIAGE. (AXLE BROKE). HAD KNOWLEDGE OF THE RECALL AND THE LOCAL DEALERSHIP HAS NOT HAD THE PARTS TO FIX THE STEERING/IGNITION. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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