Porsche Cayenne Complaints (2012)

36 consumer complaints on file.

#11157213December 10, 2018
POWER TRAIN
THE PORSCHE DEALER INFORMED ME THE BUMPING NOISE WHILE ACCELERATING IS THE TRANSFER CASE. IT IS A COMMON PROBLEM ON ALL 2012 CAYENNE CARS. THE TRANSFER CASE WILL MAKE THE BUMPING NOISE WHEN ACCELERATING. IT WILL EVENTUALLY SLIP TO THE DANGEROUS POINT. THIS IS WHEN YOU ACCELERATE INTO TRAFFIC AND THE TRANSFER CASE ONLY SLIPS AND LEAVES THE SITTING IN TRAFFIC UNABLE TO MOVE. THE REPAIR IS $5000 AND REPLACES THE TRANSFER CASE. THE NEW TRANSFER CASE CORRECTS THE DESIGN FLAW. THE FLAW WAS IN THE TRANSFER CASE VENTS THAT WOULD ALLOW WATER TO BUILD UP IN THE CASE. THE NEW CASE COMES WITH VENT TUBES INSTALLED SO THE CASE CAN VENT PROPERLY AND WATER DOESN'T BUILD UP IN THE TRANSFER CASE FLUID. IT IS A SHAME THAT THIS PROBLEM HAPPENS BETWEEN 30,000 AND 80,000 MILES. IF I PAY $60, 000 -$100,000 FOR A CAR I WOULD EXPECT TO GET PAST 100,000 MILES BEFORE A MAJOR REPAIR. HOPEFULLY I DON'T GET KILLED IN TRAFFIC WHEN IT STARTS SLIPPING MORE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11099903June 5, 2018
POWER TRAIN
TRANSFER CASE FAILURE. CAUSES INTERMITTENT ROUGH STUTTERING WHEN DEPRESSING GAS PEDAL ON HIGHWAY ESPECIALLY ON INCLINE. CAR DEALER DID NOT DETECT PROBLEM WHEN PERFORMING DIAGNOSTICS. WENT TO ANOTHER DEALER SERVICE LOCATION. SERVICE REPRESENTATIVE DROVE THE CAR AND QUICKLY CONFIRMED THE CAUSE IS A TRANSFER CASE FAILURE. WE WERE TOLD OUR CAR CAN STALL AT ANYTIME WHICH IS A CLEAR SAFETY HAZARD. AFTER A LOT OF RESEARCH, WE FOUND OUT TRANSFER CASE FAILURE IS A CONSISTENT AND RECURRING ISSUE FOR PORSCHE CAYENNE'S MANUFACTURED IN 2011 TO 2017.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11091036April 30, 2018
POWER TRAIN, VEHICLE SPEED CONTROL
2012 CAYENNE TURBO WITH 40096 MILEAGE AS OF TODAY. THE TRANSFER BOX WAS REPLACED IN APRIL 2016 AND APRIL 2018. COST AROUND $4,500 EACH TIME. TOTAL OF $9,000 REPAIR BILL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11066573February 2, 2018
POWER TRAIN
IT IS A VERY COMMON PROBLEM FOR 2011+ CAYENNE THAT HAS THE TRANSFER CASE PROBLEM. THE CAR WON'T ACCELERATE SMOOTHLY DURING 1-2 GEAR AND 3-4-5 GEAR. IT IS VERY DANGEROUS WHILE TRYING TO MERGE ON THE FREEWAY. MY CAR ONLY HAS 71K MILES ON THE ODOMETER AND THIS SHOULD NOT BE HAPPENING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11058321January 3, 2018
POWER TRAIN
FAULTY TRANSFER CASE THE CAR HAD A BUMPY AND VIOLENT SHUDDER AT SLOW SPEEDS WHEN ATTEMPTING TO ACCELERATE. FEELS LIKE MISFIRING AND THEN GRINDING AND THE CAR DOES NOT RESPOND TO THE ACCELERATOR. IT WAS DANGEROUS WHEN ATTEMPTING TO ACCELERATE INTO TRAFFIC. I CALLED TO MAKE AN APPOINTMENT AND WITH A SIMPLE EXPLANATION THEY DIAGNOSED IT OVER THE PHONE. THE DEALERSHIP ACKNOWLEDGED THAT THESE TRANSFER CASES WERE FAILING REGULARLY AND THAT THE PARTS WERE REDESIGNED AND EVEN STOCKED IN THE DEALERSHIP SINCE IT HAPPENS SO REGULARLY. WITH A BASIC SEARCH OF THE INTERNET IT IS APPARENT THAT THIS PROBLEM IS WIDESPREAD AND THAT PORSCHE HAS ACKNOWLEDGED THE DESIGN FLAW BUT THEY ARE NOT CHOOSING TO RECALL. THIS IS A SAFETY ISSUE AND SHOULD BE REPLACED BY THE MANUFACTURER WHETHER THE CAR IS UNDER WARRANTY OR NOT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11054502December 13, 2017
ENGINE
TL* THE CONTACT OWNS A 2012 PORSCHE CAYENNE S. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V368000 (ENGINE). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11053951December 11, 2017
ENGINE
TL* THE CONTACT OWNS A 2012 PORSCHE CAYENNE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V368000 (ENGINE). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE LOCAL DEALER (PORSCHE OF LIVERMORE, 3100 LAS POSITAS ROAD, LIVERMORE, CA 94551) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11048376November 25, 2017
POWER TRAIN
CAR HAD A SKIPPING FEELING WHEN DRIVING ESPECIALLY WHEN TURNING. VEHICLE HAS ONLY 20,000 MILES AND TRANSFER BOX HAS TO BE REPLACED. THEY CHARGED ME 4660.47 FOR THE REPLACEMENT CLAIMING THE FIVE YEAR WARRANTY EXPIRED. THE CAR IS ALWAYS GARAGED AND USED DURING THE WINTER. WHEN I COMPLAINED TO PORSCHE THEY SENT ME A CHECK FOR $950.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10960415March 13, 2017
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
GPS MALFUNCTION WHILE DRIVING , SERVICE TEST NO ERROR CODE BUT VISIBLE GPS MALFUNCTION ! MANUFACTURE CAN'T IDENTIFY THE PROBLEM SUGGEST TO REPLACE THE NEW PCM. IT IS VERY DANGEROUS FOR DRIVER TO BELIEVE ON THE GPS WHILE DRIVING ON IT. IT IS DESIGN FRAUD AND CARELESS OF SERVICE WHEN THE DEVICE IS MALFUNCTION AND SYSTEM CAN'T DETECT IT. CUSTOMER HAS PICTURES AND VIDEOS SUPPORT THE CLAIM. VIDEO LINK: HTTPS://DRIVE.GOOGLE.COM/OPEN?ID=0B1W2Q8JZJUB7RGZSBHNTQ0O1S1K
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10958010March 2, 2017
POWER TRAIN
CAMSHAFT ADJUSTER BOLTS FAILED... VEHICLE LOST POWER WHILE DRIVING, INCLUDING BRAKING SYSTEM AND POWER STEERING. PORSCHE RECALLED SOME 2011S, BUT NO 2012 WERE RECALLED FOR THE SAME PROBLEM. I HAVE KEPT THE FAULTY PARTS WHICH MATCH PART NUMBER WITH KNOWN DEFECT. PORSCHE WOULD NOT HONOR GOODWILL OR ANY DISCOUNT, EVEN WITH PROOF OF MATCHING NUMBERS PER THE MANUFACTURER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10957198February 27, 2017
POWER TRAIN
PORSCHE CAYENNE 2012. HAS TRANSMISSION CASING ISSUES AND THEY ARE NOT RECALLING IT! HAD TRANSMISSION CASING REPLACED WITH UNMODIFIED PART AND IN LESS THAT 25K ITS BROKEN AGAIN. WORRY ABOUT MY SAFETY ON THE ROAD AS IM TRAVELING WITH KIDS AND ELDERLY A LOT. THEY COVERED FIRST EMPLACEMENT AS THE VEHICLE WAS UNDER WARRANTY, BUT REFUSE TO COVER SECOND REPLACEMENT LABOR COSTS! ITS UNACCEPTABLE! PORSCHE DOES NOT HONOR THEIR QUALITY, WHEN THE PART WAS REPLACED UNMODIFIED IN 2015, THEY WERE FULLY AWARE THAT THIS WOULD BE A PROBLEM DOWN THE ROAD AND SURE ENOUGH, IT IS!! $650 DOLLARS IN LABOR MUST HAVE BEEN COVERED AS WAS THE SECOND REPLACEMENT PART!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10887728July 22, 2016
SERVICE BRAKES
TL* THE CONTACT OWNS A 2012 PORSCHE CAYENNE. WHILE DRIVING APPROXIMATELY 30 MPH DOWNHILL AND DEPRESSING THE BRAKE PEDAL, THE BRAKES FAILED. THE CONTACT COASTED THE VEHICLE OVER TO THE SIDE OF THE ROAD AND HAD TO REPEATEDLY DEPRESS THE BRAKE PEDAL FOR THE BRAKES TO OPERATE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V169000 (SERVICE BRAKES, HYDRAULIC). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 42,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10884797July 14, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2015 (NA) PORSCHE CAYENNE TURBO. WHILE DRIVING APPROXIMATELY 20 MPH, THE PASSENGER SIDE AIR BAGS DEPLOYED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A LOCAL DEALER WHO WAS UNABLE TO DIAGNOSE THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE AIR BAG APPEARED TO HAVE DEPLOYED (PROPERLY) UPON IMPACT. THE CONTACT STATED THAT THERE WAS NO IMPACT. THE FAILURE MILEAGE WAS 17,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10538643September 3, 2013
VISIBILITY
TL* THE CONTACT OWNS A 2012 PORSCHE CAYENNE. THE CONTACT STATED THAT HE NOTICED AN ABNORMAL GLARE FROM THE WINDSHIELD WHILE ENTERING A RESIDENTIAL GARAGE. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 50.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10469096August 3, 2012
ENGINE
THE ENGINE OF MY PORSCHE CAYENNE TURBO WAS SHUT OFF COMPLETELY WHILE TURNING LEFT ON A TWO-LANE HIGHWAY. THE OPPOSITE CAR HAD TO VEERED OFF TO AVOID COLLISION. THE CAR KEPT MOVING FORWARD UNTIL IT HIT THE CURB. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10449465February 27, 2012
SEATS, EQUIPMENT ADAPTIVE/MOBILITY, UNKNOWN OR OTHER
I RECENTLY PURCHASED PORSCHE CAYENNE S 2012 AND I'M HAPPY ABOUT THE SUV BUT THE COMFORT ENTRY FEATURE DOES NOT WORK ALL THE TIME SO I TOOK IT TO THE DEALER AND DEALER ALSO ACKNOWLEDGED THE PROBLEM BUT DIDN'T OFFER ANY SOLUTION. IT WORKS SOME TIME AND IT DOESN'T OTHER TIMES. WHEN YOU SET YOUR POSITION AND SAVE THE POSITION WHEN YOU UNLOCK THE DOOR WITH THE SAME KEY IT SUPPOSED SAVE ALL YOUR PREFERENCES LIKE SEAT,SIDE MIRRORS AND OTHERS BUT IT DOESN'T WORK MOSTLY...! I CHECKED IN FORUMS AND MOST OF THEM DO COMPLAIN OR THEY JUST GOT USED TO IT. I WOULD LIKE TO BRING IT TO YOUR ATTENTION WE PAID CLOSE TO $5000.00 TO THIS FEATURE AS AN OPTION. I REQUEST YOU TO INVESTIGATE ON THIS ISSUE AND IF YOU SEE A PROBLEM PLEASE ASK THE PORSCHE TO ADDRESS THE PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Porsche Cayenne