Nissan Quest Complaints (2004)

445 consumer complaints on file.

#10141684November 3, 2005
UNKNOWN OR OTHER
I HAVE A NISSAN QUEST 2004 THAT I AM HAVING TROUBLE WITH THE SLIDING DOORS. THE DEAL HAS TRIED TO FIX THEM A NUMBER OF TIMES BUT THE PROBLEM CONTINUES. WHEN THE DOORS ARE OPENED FOR SOMEONE TO GO INTO THE BACK THEY CLOSE ON PEOPLE. THIS DOES NOT HAPPEN EVERYTIME BUT THEY ARE EXTREMELY HEAVY DOORS AND HURT WHEN THEY HIT YOU. I DO NOT UNDERSTAND WHY THERE IS NOT A SENSOR IN THE DOOR FRAME TO PREVENT THIS FROM CLOSING IF SOMEONE IS IN THE DOORWAY. IT SEEMS EXTREMELY UNSAFE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10140816October 26, 2005
AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE
I BROUGHT MY 2004 NISSAN QUEST [XXX] IN FOR A RECALL FOR THE PASSENGER SIDE SEAT AIRBAG IN JUNE OF 2005 TO SOUTHERN STATES NISSAN IN RALEIGH, NC. NISSAN STATED THAT THE SENSOR IN THE SEAT DID NOT MEET THE FEDERAL REQUIREMENTS AND THEY WOULD FIX IT. WHEN I RECEIVED THE VEHICLE BACK, I FOUND THAT WHEN I SIT IN THE PASSENGER SEAT THE "PASSENGER AIRBAG OFF" LIGHT WOULD TURN ON AND REMAIN ON FOR MY ENTIRE TRIP. NORMALLY, THIS LIGHT IS SUPPOSED TO TURN OFF AFTER 5 OR SO SECONDS INDICATED THAT THE AIRBAG IS IN FACT ACTIVATED TO DEPLOY. THIS LIGHT WOULD COME ON ABOUT 90% OF THE TIME THAT I SAT IN THE SEAT. I AM 5 FEET 8 INCHES TALL AND WEIGH 120 POUNDS. I HAVE CONTACTED NISSAN AND THE BETTER BUSINESS BUREAU TO ADVISE THEM OF THIS ISSUE. NISSAN HAS TOLD ME THAT THEY RECALIBRATED THE SEAT CORRECTLY AND THAT I SHOULD SIT IN ANOTHER QUEST THAT HAS BEEN RECALIBRATED. I HAVE BEEN BACK TO THE DEALER SEVERAL TIMES AND CHIP A TECHNICIAN THERE VERIFIED THAT THE LIGHT IS INDEED ON WHEN I SIT IN THE SEAT. MONTHS HAVE GONE BY AND BOTH THE DEALER AND NISSAN ARE TELLING ME TO "WAIT" FOR ANOTHER "RECALIBRATED" 2004 QUEST TO COME IN AND THAT I SHOULD DRIVE DOWN AND SIT IN IT. THEY HAVE YET TO GET IN ONE OF THESE VEHICLES FOR ME TO SIT IN. IT IS NOW THE END OF OCTOBER AND I CONTINUE TO HAVE TO SIT IN A PASSENGER SEAT WHERE THE AIRBAG IS INOPERABLE WHEN I SIT IN IT AND NISSAN IS TAKING A CAVALIER ATTITUDE TOWARD THIS. NISSAN AND THE DEALER POINT THE FINGER AT EACH OTHER. THE BETTER BUSINESS BUREAU HAS TOLD ME THAT THEY HAVE HAD LOTS OF COMPLAINTS ABOUT AIRBAG SENSORS IN GENERAL AND THEY ARE NOT GOING TO GET INVOLVED. I UNDERSTAND THAT THE SENSORS ARE CALIBRATED TO DETECT A CHILD SITTING IN THE SEAT - BUT - THESE SENSORS SHOULD BE ABLE TO DETECT A PERSON WITH A 120 POUND FRAME! PLEASE HELP! *JB UPDATED 07/18/2012 *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10140870October 26, 2005
SEATS:MID/REAR ASSEMBLY
NHTSA CAMPAIGN NUMBER: 05V474 1. SLIDING 2ND ROW SEAT FORWARD. 2. PINCH POINT NEAR CHAIR HANDLE CRUSHED THE TIP OF MY 3RD FINGER 3. NISSAN IGNORED MY CONCERNS AND TOLD ME IT WAS MY FAULT. THEY WERE PUT ON NOTICE IN DECEMBER 2003. THEY ALSO SENT THEIR ENGINEER OUT OF CHICAGO TO INSPECT THE PROBLEM. THEY STATED NO DEFECT EXISTED AND NO CORRECTION WAS NEEDED. NISSAN'S FILE NUMBER ON MY COMPLAINT IS: 439 2014 IT IS INTERESTING TO NOTE NISSAN'S PLANNED RECALL IS 1 DAY AFTER THE STATUTE OF LIMITATIONS FOR MY INJURY AND THE 1ST REPORTED INJURY YOU HAVE ON FILE FOR THE SAME DATE WHICH OCCURRED IN PLANTATION, FL. I RECENT FOUND OUT ABOUT THE RECALL FOR REASONS OTHER THAN THE INJURY. *NM
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10140987October 25, 2005
AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE
CONSUMER WAS NEVER NOTIFIED OF A RECALL ON AIRBAG SENSOR. *TS THE CONSUMER LEARNED OF RECALL 04V103000 ABOUT A YEAR LATER ON A WEBSITE. THE VEHICLE WAS TAKEN TOT HE DEALER FOR REPAIRS. THE DEALER CLAIMED THAT THEY SHIPPED THE SEAT TO CALIFORNIA TO BE REPAIRED. THE CONSUMER FOUND IT HARD TO BELIEVE THAT THE SEAT WAS SHIPPED AND REPAIRED ON 3 1/2 DAYS. WHEN THE VEHICLE WAS RETURNED TO THE CONSUMER THE AIR BAG SENSOR STILL MALFUNCTIONED. WHEN AN ADULT WAS IN THE SEAT THE AIR BAG SENSOR LIGHT ILLUMINATED INTERMITTENTLY. THE DEALER WAS UNABLE TO DUPLICATE THE PROBLEM AND TOLD THE CONSUMER THAT THE ADULT IN THE SEAT MUST SIT PERFECTLY STILL IN THE MIDDLE OF THE SEAT. THE DEALER REFUSED TO PROVIDE ANY FURTHER REPAIRS. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10140470October 21, 2005
STEERING, TIRES
THERE IS A VIBRATION IN THE STEERING WHEEL OF THIS VEHICLE, IT IS VERY NOTICEABLE WHEN MAKING A TURN AND THE WHEEL IS RETURNING BETWEEN THE 11:00 AND 1:00 POSITION. ALSO WHEN DRIVING AROUND TOWN, SPEEDS NO MORE THAN 55 MPH, THE STEERING WHEEL WILL SHAKE. DEALER HAS ROTATED AND BALANCED TIRES, AND MATCH MOUNTED. I WENT TO GOODYEAR AND PAID FOR THEM TO DO THE SAME. THE VIBRATION STILL EXIST. I JUST PICKED THE VEHICLE UP FROM THE DEALER TODAY,10/21/05, AND THE VIBRATION IS STILL THERE AND I PICKED UP THE VEHICLE AND THE INTERIOR WAS FULL OF GREASE, ON THE DOOR AND DRIVERS SIDE RUG. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10140087October 18, 2005
SUSPENSION:REAR, VEHICLE SPEED CONTROL, POWER TRAIN:AUTOMATIC TRANSMISSION, STEERING
DT: THE CONTACT OWNS A 2004 NISSAN QUEST. THERE HAVE BEEN SEVERAL PROBLEMS, SUCH AS UNIDENTIFIED NOISES THAT CAME FROM THE REAR OF THE VEHICLE. WHEN APPLYING BRAKES AT RED LIGHTS THE CAR WILL RESPOND BY ACCELERATING. WHEN DRIVING THROUGH TURNS OR AN INTERSECTION THE CAR RESPONDED IN THIRD GEAR INSTEAD OF FIRST. THE DOORS VIBRATED AS IF THEY WILL OPEN BY THEMSELVES. THE VEHICLE HAS BEEN TO THE DEALER NUMEROUS TIMES, WHICH WAS MOST OFTEN DEEMED NORMAL BY THE NISSAN DEALER. ALSO,THE STEERING WHEEL MADE NOISES. THIS WAS DISCOVERED BY NISSAN AFTER COMPLAINING THREE TIMES, AND A MANUFACTURER'S REPRESENTATIVE WHO DUPLICATED THE PROBLEM AND FOUND A BROKEN PLASTIC PIECE WITHIN THE STEERING. THIS VEHICLE WAS UNDER LEMON LAW INVESTIGATION. THE DEALER WAS UNABLE TO PROVIDE ANY EXPLANATIONS AS TO WHY THESE PROBLEMS OCCURRED. THERE HAVE BEEN MULTIPLE CORRECTIONS, AT LEAST TEN TIMES. RECENTLY THERE WAS A RECALL ON THE SECOND ROW SEATS, BUT RECALL REPAIRS COULD NOT BE PERFORMED UNTIL DECEMBER 2005. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10139813October 16, 2005
SUSPENSION:FRONT
2004 NISSAN QUEST SL WITH CONSTANT STEERING WHEEL VIBRATION FROM FRONT WHEELS WHEN DRIVING 60+MPH. ALL 4 TIRES HAVE BEEN BALANCED BY A NISSAN DEALER 3 TIMES AND THE PROBLEM STILL EXIST. THE TIRE PRESSURE IS CHECKED TO BE FINE, AND PROBLEM IS STILL OCCURRING. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10138670October 5, 2005
SUSPENSION
I HAVE A HARMONIC VIBRATION FELT THROUGH THE STEERING WHEEL ON MY 04 QUEST S. OVER LONG DISTANCES, THE SHAKING CAUSES NUMBNESS OF THE HANDS. THE DEALER HAS ATTEMPTED TO RESOLVE THE PROBLEM THREE TIMES BEFORE ULTIMATELY DECLARING THAT THIS IS THE NORMAL OPERATING CONDITION OF THE VEHICLE. I BELIEVE THAT THIS IS COMPLETELY UNACCEPTABLE. THIS IS A LOG OF WHAT WAS DONE TO RESOLVE THE ISSUE: MONTH 22 IN SERVICE: 28-JUN-05 @ 29,972 MILES - REPLACED ALL FOUR GOODYEAR EAGLE LS 225/65R16 TIRES AS PER DEALER RECOMMENDATION. REASON: WORN. (PART# OETIR-06482). THIS IS WHEN THE SHIMMY EFFECT BECAME OBVIOUS. THE PROBLEM WAS REPORTED TO THE DEALER. MONTH 23 IN SERVICE: 15-AUG-05 @ 32,305 MILES - RE BALANCED ALL 4 TIRES. NO EFFECT. MONTH 23 IN SERVICE: 22-AUG-05 @ 32,727 MILES - REPLACED FRONT TWO TIRES. TIRES ROAD FORCE BALANCED. NO EFFECT. MONTH 24 IN SERVICE: 7-SEP-05 @ 33,101 MILES - RE BALANCED ALL WHEELS AND CHECKED ROAD FORCE. CHECKED FRONT HUB RUNOUT. ADJUSTED STEERING RACK FORCE. CLEANED ALL MATING SURFACES BETWEEN HUB AND ROTOR AND ROTOR AND WHEEL. DEALER CLAIMS ROAD TESTED OK. NO EFFECT. MONTH 25 IN SERVICE: 28-SEP-05 @ 33,985 MILES - ROAD TEST. DEALER STATES NORMAL OPERATING CONDITION FOR VEHICLE. I HAVE REPORTED THE ISSUE TO NISSAN CONSUMER AFFAIRS (CASE # 5066744) BUT THEY REFUSE TO ACCEPT RESPONSIBILITY FOR THE ISSUE BY STATING THAT IT IS A NORMAL OPERATING CONDITION. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10137852September 27, 2005
STRUCTURE:FRAME AND MEMBERS
DT: THE CONTACT OWNS A 2004 NISSAN QUEST. SAFETY DEFECT WERE THE SIDE PANELS. THEY JUST FEEL INTO THE STREET. PASSENGER SIDE PANELS FELL OFF WHILE DRIVING ON THE HIGHWAY IN APRIL, 2005. NO CRASHES INVOLVED. NO POLICE OR FIRE REPORTS TAKEN.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10134421August 28, 2005
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
POWER SLIDING DOOR ON 2004 NISSAN QUEST FAILED TO SENSE PASSENGER AND DID NOT STOP AND INJURED PASSENGER. THIS WAS THIRD TIME. PREVIOUSLY FAILED AND PINNED DOG AND OTHER TIME CHILD. THE DOOR DID STOP AFTER OTHER PASSENGERS INTERCEDED AND FORCED DOOR TO STOP AND RETREAT. *JB
Crash:
No
Fire:
No
Injuries:
2
Deaths:
0
#10134210August 25, 2005
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
DURING HOT TEMPS, LEFT AUTOMATIC SLIDING DOOR WON'T CLOSE, OPENS BACK UP, REVERSES WITHOUT INPUT COMMAND. ON ONE OCCASION, OPENED UP ON ITS OWN WHILE VEHICLE WAS IN MOTION AT ABOUT 25 MPH.
Crash:
No
Fire:
No
Injuries:
2
Deaths:
0
#10129992August 23, 2005
ENGINE AND ENGINE COOLING, VISIBILITY:REAR WINDOW WIPER/WASHER, SEATS, FUEL SYSTEM, OTHER:STORAGE:FUEL GAUGE SYSTEM, STRUCTURE, FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM:INJECTORS, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
DT: THE BRAKES HEAT UP AND THE ROTORS WARP. THE STEERING WHEEL WOULD START SHAKING WHEN THE CONSUMER APPLIED THE BRAKES. THE VEHICLE WAS TAKEN TO THE DEALERSHIP AT THAT POINT. THE CONSUMER STATED IT HAPPENED EVERY 4000 MILES SINCE SHE HAS HAD THE VEHICLE. IT FIRST HAPPENED IN MARCH OF 2004. THE DEALERSHIP IS TELLING THE CONSUMER THAT THE BRAKES ARE HEATING UP. THE ROTORS HAVE BEEN RESURFACED THREE TIMES. THEY ORDERED NEW ROTORS AND THEY HAVE BEEN ON FOR APPROXIMATELY 3 MONTHS AND THE STEERING WHEEL IS SHAKING AGAIN. SHE HAS ALSO GONE THROUGH TWO FUEL INJECTORS. SHE WAS TOLD THAT SHE IS PUTTING LOW GRADE FUEL INTO THE VEHICLE. *JB OTHER ISSUES: THE PASSENGER SIDE AUTO DOOR WOULD RATTLE WHEN THE VEHICLE WAS IN MOTION, ABNORMAL SHIFTING, ENGINE LIGHT HAD COME ON, REAR WIPER HAD BROKEN, STEERING WHEEL WOULD SHAKE DUE TO THE BRAKES, THE FRONT LEFT SEAT BACK WAS LOOSE DUE TO POOR FIT, MOUDING ON THE REAR OF THE DRIVER'S SEAT WAS COMING OFF, THE FUEL GAUGE WAS STUCK ON EMPTY AFTER TWO FILL UPS. *SC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10133222August 17, 2005
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:CONTROL UNIT/MODULE, FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
DT: THE CONSUMER OWNS A 2004 NISSAN QUEST. VEHICLE INTERMITTENTLY STALLED AND HESITATED. THE CONSUMER TOOK THE CAR TO THE REPAIR SHOP NUMEROUS TIMES FOR THIS PROBLEM. THE DEALER REPLACED THE FUEL PUMP ONCE , AND THE ABS SENSOR WAS ALSO REPLACED, NO ONE KNEW WHAT WAS HAPPENING WITH THE CAR. THE CAR HAS BEEN TOWED TO THE DEALER AGAIN FOR THE SAME ISSUES. THE CONSUMER HAS NOT CALLED THE MANUFACTURER. THE CONSUMER WANTED TO GET RID OF THE CAR. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10129935August 12, 2005
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR, ELECTRICAL SYSTEM, TIRES, POWER TRAIN:AUTOMATIC TRANSMISSION, STRUCTURE:BODY:HATCHBACK/LIFTGATE, STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS
DT: THE CONSUMER NOTICED WHEN THE DOORS WERE SHUT, THE LIGHTS ILLUMINATED AS IF THE DOOR WERE OPEN. THE VEHICLE WAS TAKEN TO THE DEALER, AND THEY REPORTED IT WAS FIXED. THE PROBLEM RETURNED WHEN CONSUMER DROVE THE VEHICLE HOME THAT DAY. THERE WAS A PROBLEM WITH THE HATCHBACK DOOR LOCK. WHEN CLOSING THE DOOR, THE CONSUMER HAD TO BANG IT HARD TO GET IT CLOSED. THE SLIDING DOOR WAS HAVING PROBLEMS AS WELL, IT MUST BE SLAMMED IN ORDER TO CLOSE IT. THE DEALERSHIP HAS ATTEMPTED TO FIX THE PROBLEMS WITH THE DOORS. THE TIRE PROBLEMS BEGAN ABOUT 2 WEEKS AFTER THE PURCHASE OF THE VEHICLE. TIRE LIGHTS ARE COMING ON, INDICATING THAT THE TIRES ARE LOOSING AIR. OWNER ADVISES THAT ONE TIME THE TIRE LIGHT WOULD COME ON ABOUT EVERY BLOCK. THE VEHICLE WAS TAKEN TO THE DEALERSHIP AFTER THIS. THE TIRE HAD A NAIL IN IT. THERE IS ALSO PROBLEMS WITH THE TRANSMISSION. WHEN SHIFTING FROM PARK TO DRIVE, IT IS VERY DIFFICULT TO SHIFT. OWNER RECEIVED A RECALL LETTER ABOUT THIS LAST YEAR AND IN JANUARY OF 2005. THE RECALL NUMBER IS NOT AVAILABLE. THE DEALERSHIP STATES THAT THIS RECALL IS CLOSED. THE DEALERSHIP WON'T LOOK ANY FURTHER INTO THE TRANSMISSION. THERE IS A PROBLEM WITH THE FRONT PASSENGER SEAT, YOU COULD SEE THE METAL IN THE SEAT. THE RADIO HAS BEEN REPLACED THREE TIMES. IT IS NOW NEEDING TO BE REPLACED AGAIN. THE CAR HAS A BAD SMELL, LIKE ROTTEN EGGS. THE SMELL IS COMING FROM ENGINE. DEALERSHIP REPORTS IT IS COMING FROM A COMPUTER CHIP AND IT STILL SMELLED AFTER REPLACEMENT. THE SAME SMELL RETURNED AND THEN THE OWNER RETURNED THE CAR TO THE DEALERSHIP, THEY KEPT IT FOR TWO MONTHS. THE DEALERSHIP REPLACED THE CATALYTIC CONVERTER. THE OWNER ADVISES THAT THERE IS STILL A BAD SMELL. THE DEALERSHIP REPORTED THE SMELL MUST BE SULFURIC ACID. THE OWNER WENT TO THE DOCTOR IN REGARDS TO THE BAD CHEMICAL SMELL THAT BURNS. THE VEHICLE HAD PROBLEMS WITH THE BATTERY. OWNER PAID FOR CAR RENTAL. *JB THE DRIVERS SEAT MOVED WHEN THE CONSUMER APPLIED THE BRAKES.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10131931August 8, 2005
AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE
THE "PASS AIR BAG OFF" LIGHT STAYS LIT INDICATING THAT THE AIR BAG WILL NOT DEPLOY WHEN MY WIFE SITS IN THE FRONT PASSENGER SEAT. THIS CONDITION OCCURS 99 OUT OF 100 TIMES MY WIFE SITS IN THE SEAT. SHE IS PETITE AND WEIGHS BETWEEN 102 AND 103 POUNDS. I THINK THAT THIS IS A SAFETY HAZARD & AM VERY CONCERNED. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10131949August 8, 2005
AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE
THE PASSENGER AIR BAG OFF LIGHT STAYS LIT INDICATING THAT THE AIR BAG WILL NOT DEPLOY WHEN MY WIFE SITS IN THE FRONT PASSENGER SEAT. THIS CONDITION OCCURS 99 OUT OF 100 TIMES MY WIFE SITS IN THE SEAT. SHE IS PETITE AND WEIGHS BETWEEN 102 AND 103 POUNDS. I THINK THAT THIS IS A SAFETY HAZARD AND I AM VERY CONCERNED. UNKNOWN WHEN THE EXACT START DATE WAS. NOTICED IT MORE AFTER THE RECALL. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10131645August 4, 2005
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
1-POWER SLIDING DOORS ARE FORCEFUL THAT COULD HURT A CHILD DURING THE CLOSING OF THE DOORS. CAR WAS TAKEN TO THE DEALER SEVERAL TIMES AND WAS INSPECTED BY NISSAN ENGINEER. THE REPORT CAME BACK AS EVERYTHING IS WITHIN TOLERANCE AND THE DOOR FORCE IS NOT ADJUSTABLE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10130947August 2, 2005
TIRES:SIDEWALL
TO DATE 3 OF THE 4 ORIGINAL GOODYEAR EAGLE LS2 P225/65R16 TIRES ARE SEPARATING ALONG THE TIRE WALL SEAM. THE TIRE WERE ORIGINAL EQUIPMENT ON A 2004 NISSAN QUEST WITH LESS THAN 20,000 MILES WEAR. A LOCAL RETAILER IS REPLACING THE TIRES AWAITING GOODYEAR'S DECISION FOR COST. THE FIRST INDICATION IS THAT THE TIRE LOOSES AIR PRESSURE AND UPON INSPECTION A PART CAN BE FOUND ALONG THE SEAM. THIS IS DEFINITELY AND MANUFACTURING DEFECT. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10130391July 28, 2005
EQUIPMENT:APPLIANCE:AIR CONDITIONER
PURCHASED 2004 NISSAN QUEST IN JANUARY OF 2004. THE AIR CONDITIONING SYSTEM EMITTED A VERY FOUL (MUSTY) ODOR THE FIRST TIME I USED THE SYSTEM IN MARCH. I TOOK THE VAN TO THE DEALER. THEY ADMITTED THAT THERE WAS AN ODOR, BUT COULD NOT LOCATE THE SOURCE OF THE ODOR. THE VAN WAS TAKEN TO A DIFFERENT DEALER ON 9/16/04. I TOOK IT BACK TO THE DEALER WHERE I BOUGHT THE VAN ON 9/23/04. WHEN THE SMELL RETURNED, I TOOK THE VAN BACK TO THE DEALER ON 10/20/04. I HAVE HAD NUMEROUS NEIGHBORS AND FRIENDS RIDE IN THIS VAN. AS SOON AS THEY WOULD SIT IN THE VAN, THEY WOULD ASK ABOUT THE SMELL. TOOK THE VAN BACK TO THE DEALER ON 6/7/05 AS THE SMELL HAD RETURNED. THIS TIME THE DEALER REPLACED THE IN-CABIN AIR FILTER (SCHEDULED MAINTENANCE) AND SPRAYED LYSOL IN THE VENTS AND A/C DUCTS. THE VAN CONTINUED TO SMELL AND WAS RETURNED TO THE DEALER ON 6/21/05. THIS TIME, THE SERVICE TECHNICIANS DISASSEMBLED THE DASH TO ACCESS THE EVAPORATOR. THE MOISTURE DRAIN TUBE (WHICH IS CLEAR) WAS BROWN. THE SERVICE MANAGER TOLD ME THIS. NISSAN CLEANED THE TUBE AND REASSEMBLED THE DASH. SINCE EACH OF THESE REPAIRS WAS WARRANTY WORK, I REQUESTED THAT NISSAN PAY FOR A RENTAL CAR. SINCE NISSAN CLAIMS THAT NO REPAIR WORK WAS DONE, I HAD TO PAY FOR THE RENTAL CAR EACH TIME. I CONDUCTED SOME RESEARCH AND LEARNED THAT MOLD AND BACTERIA IS A COMMON PROBLEM FOR AUTOMOBILE A/C SYSTEMS. MOST CAR MANUFACTURERS HAVE A FIX FOR THIS PROBLEM. NISSAN DOES NOT. I MAILED A LETTER TO NISSAN CONSUMER AFFAIRS. THEIR REPRESENTATIVE CALLED ONCE AND TOLD TO TAKE THE VAN BACK IN FOR SERVICE. EACH TIME I TOOK THE VAN BACK TO THE SERVICE DEPARTMENT, I WOULD CALL THE CONSUMER AFFAIRS. HE NEVER RETURNED MY PHONE CALLS. DURING MY LAST SERVICE CALL WITH NISSAN ON 6/21/05, I GAVE THE SERVICE MANAGER A COPY OF A DOCUMENT THAT LISTS THE TECHNICAL SERVICE BULLETINS (TSBS) THAT MOST CAR MANUFACTURERS HAVE FOR TREATING THE MOLD AND BACTERIA. NISSAN DOES NOT HAVE A TSB FOR THIS ISSUE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10129531July 21, 2005
STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS
A "SAFETY FEATURE" OF THE VAN IS A HUGE HAZARD TO MY CHILDREN. MY UNDERSTANDING IS THAT WHEN THE ELECTRIC DOOR SHUTS, IT IS NOT SUPPOSED TO CLOSE IF SOMEONE (A CHILD IS IN THE WAY). I AM A 6 FOOT 9, 270-POUND MAN, AND IF I AM IN THE WAY, THE SLIDING DOOR PHYSICALLY MOVES AND CRUSHES ME AGAINST THE FRAME BEFORE IT OPENS BACK UP. I HAVE BEEN TOLD ON THREE SEPARATE OCCASIONS THAT THIS IS THE WAY THE DOOR IS DESIGNED AND THERE IS NOT A FIX REQUIRED FOR THIS PROBLEM. THIS SEEMS TO BE AN OBVIOUS DESIGN FLAW AND HARD TO UNDERSTAND SINCE THE TRUNK STOPS CLOSING AND BOUNCES BACK UP IF YOU EVEN TAP IT WHILE IT IS CLOSING. THE TOYOTA AND HONDA VANS BOUNCE RIGHT BACK IF TOUCHED WHILE WHILE TRYING TO CLOSE. NISSAN IS MARKETING THIS CAR TO BE "MOM FRIENDLY" HOWEVER IT IS FAR FROM IT IF IT PLACES OUR CHILDREN AT RISK OF BEING CRUSHED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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