Mercury Sable Complaints (2002)

440 consumer complaints on file.

#10558364January 3, 2014
SUSPENSION
TL* THE CONTACT OWNS A 2002 MERCURY SABLE. THE CONTACT STATED THAT WHILE BACKING THE VEHICLE OUT OF THE GARAGE, THE FRONT DRIVER'S SIDE SUSPENSION COIL SPRING SUDDENLY FRACTURED AND PUNCTURED THE SIDE TIRE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 105,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10543885September 16, 2013
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS 2002 MERCURY SABLE. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO THE DEALER FOR A MANUFACTURER'S VOLUNTARY RECALL OF THE SPEED CONTROL CABLE COLLAR REPLACEMENT HOWEVER, THE FAILURE WAS NOT CORRECTED. THE VEHICLE SUDDENLY ACCELERATED WHILE THE CONTACT APPLIED THE BRAKE. THE ENGINE RPMS ALSO INCREASED TO 4000. THE FAILURE WAS RECURRING. THE VEHICLE WAS TAKEN TO THE DEALER, WHO ADVISED THAT THEY COULD NOT DUPLICATE THE FAILURE AND THERE WAS NOTHING WRONG WITH THE VEHICLE. THE FAILURE AND CURRENT MILEAGE WAS 125,263. UPDATED 10/30/13*LJ THE CONSUMER STATED THE VEHICLE WAS TAKEN TO ANOTHER DEALER AND WAS REIMBURSED THE AMOUNT CHARGED FOR CLEARING THE VALVE OF CARBON. THE CONTRAL CABLE WAS DAMAGED AND WAS REPLACED. THE VEHICLE WAS REPAIRED. UPDATED 10/30/2013 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10538417September 2, 2013
VEHICLE SPEED CONTROL
THIS HAS CAUSED ME MUCH PROBLEMS AS MY BROTHER NO LONGER LET'S ME DRIVE MY MOM'S CAR THINKS HE'S RUNNING THE SHOW WHICH IS QUICKLY CHANGING... PULLED INTO GARAGE AT 2 MILES A HOUR. SPEED RAPIDLY CHANGED COULDN'T STOP CENTER PINGED THE WASHER AND DRYER END OF THEM. I'M VERY SICK AND UNABLE TO GO TO ALL MY DOCTORS APPOINTMENTS. THANK YOU MERCURY! *JS
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10537602August 27, 2013
ELECTRICAL SYSTEM, LATCHES/LOCKS/LINKAGES
DOORS LOCK AND UNLOCK WHILE DRIVING. HORN ALARM GOES OFF WHEN CAR IS PARKED. WARNING LIGHT FOR OPEN DOORS WHEN DOORS ARE CLOSED. DOORS UNLOCK AND INTERIOR LIGHTS COME ON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10532414July 29, 2013
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2002 MERCURY SABLE. THE CONTACT STATED THAT WHILE DESCENDING A HILL AT UNKNOWN SPEEDS, THE VEHICLE ERRONEOUSLY ACCELERATED AND THE CONTACT CRASHED INTO A FENCE. THERE WERE NO INJURIES AND NO POLICE REPORT. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC WHERE IT WAS DETERMINED THAT THE THROTTLE CABLE HAD FAILED. THE VEHICLE WAS REPAIRED. THE DEALER WAS CONTACTED ABOUT THE FAILURE. UPDATED 11/12/13*CN
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10513669May 27, 2013
VEHICLE SPEED CONTROL, ENGINE
CAR WAS REVVING AT HIGH RATES OF SPEED. WHILE AT LIGHT IT WOULD REV AT1700, IN PARK 4600. IDLING AT 30 MPH AND CAR WOULD SPEED ITSELF UP AS IF ACCELERATOR WAS STUCK. WHEN LET OFF BRAKE CAR WOULD JUMP DUE TO HIGH REVVING. IF I WAS WAITING ON TRAIN AND DIDN'T KNOW BETTER AND EDGED UP I WOULD HAVE JUMPED INTO THE TRAIN. ISSUE WAS FAULTY CABLE THAT BROKE OFF AT THROTTLE AND WOULDN'T ALLOW A DECELERATION. WAS VERY SCARY. LUCKILY I KNOW MY CAR AND KNEW SOMETHING WAS WRONG. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10513263May 23, 2013
SUSPENSION
I MOVED THE CAR IN MY DRIVEWAY AND THE LEFT FRONT SPRING BROKE AND WENT THROUGH THE TIRE SIDEWALL. IF THIS HAD HAPPEN AT HIGHWAY SPEED OR EVEN LESS THE CAR COULD HAVE GONE OFF THE ROAD AND ROLLED. I HAD THE CAR TOWED AND THE TRUCK DRIVER TOLD ME THIS WAS A COMMON PROBLEM. HE SAID HE RAN INTO A COUPLE TIME A MONTH. I CALLED FORD AND THEY SAID THERE WAS NO RECALL. I KNOW THE CAR IS 11 YEARS OLD, BUT IT HAS VERY LOW MILES AND THE SPRING HAD NO RUST IT LOOKED LIKE NEW. THIS SEEMS TO BE A SERIOUS SAFETY ISSUE PLEASE LOOK INTO IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10511560May 12, 2013
VEHICLE SPEED CONTROL, FUEL/PROPULSION SYSTEM
ACCELERATOR STUCK. VEHICLE ACCELERATED WHEN CRUISING ON HIGHWAY. PUT IT IN NEUTRAL AT EXIT FROM HIGHWAY, STUCK AT 4000 RPM. PROBLEM WAS ACCELERATOR CABLE. FERRULE BROKEN IN ENGINE COMPARTMENT AND OUTER PART OF CABLE HUNG UP ON MOUNTING BRACKET. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10510041April 30, 2013
SUSPENSION
MY CAR WAS PARKED IN THE GARAGE, WHEN I SAT DOWN IN THE SEAT I HEAR A LOUD NOISE, WHICH WAS CAUSED BY THE DRIVER FRONT SIDE COIL SPRING BROKE AND PLUNGED INTO THE TIRE. HAD THIS HAD HAPPENED WHILE DRIVING IT WOULD HAVE MOST LIKE CAUSE A SEVERE ACCIDENT. THE COST TO FIX IT WAS HIGHER AS IT WAS RECOMMENDED THAT BOTH FRONT SPRINGS BE REPLACED FOR SAFETY REASONS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10509930April 29, 2013
VEHICLE SPEED CONTROL
TRAVELING ON HIGHWAY, PREPARING TO TURN LEFT ONTO A FREEWAY ONRAMP. AS I TOOK MY FOOT OFF THE GAS PEDAL, THE SPEED SUDDENLY INCREASED AND THE ENGINE REVVED. I APPLIED THE BRAKE, BUT THE ENGINE CONTINUED TO REV, AS THE THROTTLE WAS NOW STUCK. THE VEHICLE CONTINUED FORWARD AND I HAD TO THROW IT INTO PARK TO STOP THE FORWARD MOTION. THE ENGINE EVEN REVVED FASTER AND I TURNED OFF THE IGNITION AND ENGINE STOPPED. WHEN I RE-STARTED THE ENGINE, IT IMMEDIATELY CONTINUED TO REV OVER 4300 RPM AS THE THROTTLE WAS STUCK. I HAD THE VEHICLE TOWED TO AN AUTOMOTIVE REPAIR SHOP. THE MECHANIC SAID THE THROTTLE CONTROL CABLE HAD BECOME STUCK AGAINST THE COLLAR SHOULDER, RESULTING IN THE THROTTLE BECOMING STUCK AND UNABLE TO DISENGAGE. *TR UPDATE BY SMCH: IT WAS THE CRUISE CONTROL CABLE NOT THE THROTTLE CABLE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10508766April 19, 2013
SUSPENSION
TL* THE CONTACT OWNS A 2002 MERCURY SABLE. THE CONTACT STATED THAT BOTH FRONT COIL SPRINGS WERE FRACTURED AND PUNCTURED BOTH FRONT TIRES. THE CONTACT HAD THE VEHICLE TOWED TO A DEALER FOR REPAIR. THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBER: 04V332000 (SUSPENSION) BUT WAS ADVISED THAT THE RECALL ONLY PERTAINED TO THE 2001 MODEL SABLE AND NOT THE 2002 MODEL ALTHOUGH THE VEHICLE WAS MANUFACTURED IN DECEMBER 2001. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND THE CURRENT MILEAGE WAS 95,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10505550April 3, 2013
SUSPENSION
TL* THE CONTACT OWNS A 2002 MERCURY SABLE. THE CONTACT STATED THAT WHILE THE VEHICLE WAS PARKED, THE FRONT DRIVER'S SIDE COIL SPRING FRACTURED AND PUNCTURED THE FRONT DRIVER'S SIDE TIRE. THE CONTACT REPLACED THE COIL SPRING. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE VEHICLE WAS REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 190,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10497947February 12, 2013
SUSPENSION
I STARTED MY CAR AND STARTED TO BACK OUT OF MY GARAGE. I WENT ABOUT 1 FOOT WHEN I HEARD A POP, THEN THE FRONT LEFT SIDE OF THE CAR DROPPED INSTANTLY. THE TIRE WAS FLAT, SO TOOK ANOTHER VEHICLE TO WORK. WHEN I CAME HOME FROM WORK, I JACKED THE CAR UP TO PULL THE TIRE OFF, BUT COULDN'T. AT INSPECTING THE FRONT WHEEL ASSEMBLY IN NOTICED THAT THE COIL SPRING WAS INTO THE TIRE SIDE WALL. NOT KNOWING WHAT HAPPENED, I CALLED MY MECHANIC WHO CAME THE NEXT DAY TO INSPECT THE DAMAGE. HE WAS ABLE TO PULL THE TIRE OFF THE CAR AND WE SAW THAT THE BOTTOM PART OF THE SPRING HAD BROKEN OFF AND WENT INTO THE TIRE. MY MECHANIC SAID BOTH FRONT SPRINGS WOULD HAVE TO BE REPLACED WITH THE TIRE AND STRUT SUPPORT. HE SAID I WAS VERY LUCKY THAT I WAS NOT DRIVING, BECAUSE I OR PERSONS COULD HAVE BEEN SEVERLY INJURED. I DRIVE 22 MILES ONE WAY TO WORK ON HILLY AND WINDY ROADS. THE BROKE SPRING WAS NOT DAMAGED OR HAVE ANY CORROSION. THERE WAS A RECALL OF SABLE AND TAURUS VEHICLES (NHTSA #04V332000) FOR THIS EXACT PROBLEM. AFTER SEARCHING THE INTERNET, I HAVE FOUND HUNDREDS OF PEOPLE WITH THE SAME PROBLEM FOR 2002 SABLE / TAURUS. WHY HASN'T THE PREVIOUS RECALL FOR THE EARLIER VEHICLES BE EXTENDED TO YEAR 2002? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10497690February 11, 2013
SUSPENSION
TL* THE CONTACT OWNS 2002 MERCURY SABLE. THE CONTACT STATED THAT THE VEHICLE WAS PARKED IN A RESIDENTIAL GARAGE WHEN HE HEARD A LOUD SOUND. THE CONTACT INSPECTED THE VEHICLE AND DISCOVERED THAT THE STRUT SPRING WAS FRACTURED AND HAD PUNCTURED THE FRONT DRIVER'S SIDE TIRE. THE VEHICLE WAS TAKEN TO A REPAIR FACILITY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 95,000. UPDATED 03/15/13*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10496275February 4, 2013
SUSPENSION
TL* THE CONTACT OWNS A 2002 MERCURY SABLE. THE CONTACT STATED THAT THE VEHICLE MADE A LOUD GRINDING NOISE WHILE REVERSING THEN THE LEFT FRONT END DROPPED. THE CONTACT INSPECTED THE VEHICLE AND FOUND THAT THE LEFT FRONT TIRE WAS FLAT. THE VEHICLE WAS TOWED TO THE MECHANIC AND WAS INSPECTED. THE LEFT FRONT COIL SPRING FRACTURED DUE TO CORROSION AND CUT THE TIRE SIDE WALL. THE MANUFACTURE WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 55,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10495104January 29, 2013
SUSPENSION
TL* THE CONTACT OWNS A 2002 MERCURY SABLE. THE CONTACT STATED THAT WHILE PARKED, THE COIL SPRING FRACTURED AND PIERCED THE FRONT DRIVER'S SIDE TIRE. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC, WHO ADVISED THE CONTACT THAT THE FRONT COIL SPRINGS AND THE STRUTS NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT DID NOT OFFER ANY ASSISTANCE DUE TO THE VEHICLE NOT BEING INCLUDED IN ANY RECALLS. THE VEHICLE WAS REPAIRED. THE APPROXIMATE FAILURE AND THE CURRENT MILEAGE WAS 72,800. UPDATED 3/13/13 *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10494372January 22, 2013
VEHICLE SPEED CONTROL
I HAVE A 2002 MERCURY SABLE I STEPPED ON THE ACCELERATOR I GOT MY SPEED UP TO ABOUT 50 MPH, I THEN TOOK MY FOOT OFF THE ACCELERATOR BUT THE ACCELERATOR WAS STUCK, THE SPEED STARTED CLIMBING BY IN ITSELF IT GOT UP TO 70MPH. I TAPED THE ACCELERATOR A FEW TIMES TO TRY TO GET IT TO RELEASE, I ALSO TRIED TO LIFT PEDAL WITH MY FOOT. I HAD TO RIDE THE BRAKES AND THAT BROUGHT ME DOWN TO ABOUT 50 MPH, IT FINALLY LET LOOSE AND SLOWED DOWN. MY HUSBAND HAD THE SAME THING HAPPEN TO HIM TODAY JANUARY 22,2013, HE STEPPED ON THE BRAKES TO SLOW THE CAR DOWN AS MUCH AS POSSIBLE HE THEN PUT THE CAR IN NEUTRAL THE ENGINE WAS REVVING HE HAD TO SHUT THE CAR OFF THEN TURN THE KEY BACK TO THE ON POSITION SO HE COULD STEER THE CAR AND COAST TO THE SIDE OF THE ROAD TO GET OUT OF TRAFFIC. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10488750December 13, 2012
VEHICLE SPEED CONTROL
WHILE I WAS DRIVING TO WORK, MY CAR SUDDENLY BEGAN TO ACCELERATE BY ITSELF. IT WAS FULL THROTTLE, AND I COULD NOT STOP IT FROM SPEEDING UP. THANK GOD I WAS ENTERING THE HIGHWAY WHEN THIS HAPPENED, BECAUSE I COULD NOT SLOW THE CAR DOWN. WHILE ON THE HIGHWAY, I HELD MY FOOT ALL THE WAY DOWN ON THE BRAKE, AND THE CAR WOULD STILL NOT GO BELOW 65 MPH. WITHOUT MY FOOT ON THE BRAKE, IT GOT UP TO 95 MPH AND WOULD HAVE KEPT GETTING HIGHER. SO I DROVE WITH MY FOOT ON THE BRAKE AT 65 MPH, WEAVING IN AND OUT OF TRAFFIC. I TRIED SWITCHING INTO NEUTRAL, BUT THIS HAD NO EFFECT. I CALLED 911 AND THEY SENT A POLICE OFFICER OUT TO FOLLOW ME. I WAS DRIVING LIKE THIS FOR 10-15 MINUTES WITH MY LIFE CONSTANTLY FLASHING BEFORE MY EYES. EVENTUALLY, I WAS INSTRUCTED BY 911 TO TURN OFF THE IGNITION OFF WHILE IN NEUTRAL (WHICH I DID NOT KNOW COULD BE DONE UNTIL THEY TOLD ME). IF THERE HAD BEEN TRAFFIC ON THE HIGHWAY AT ANY POINT, I WOULD HAVE GOTTEN INTO A TERRIBLE ACCIDENT AND COULD HAVE INJURED/KILLED MYSELF AND OTHERS. IT WAS A VERY TRAUMATIC EXPERIENCE, AND I AM EXTREMELY SHAKEN UP. ACCORDING TO THE AUTO SHOP THAT IS WORKING ON MY CAR, THE INCIDENT OCCURRED BECAUSE THE CABLE THAT RUNS FROM THE CRUISE CONTROL TO THE THROTTLE BODY BROKE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10487280December 4, 2012
SUSPENSION
TL* THE CONTACT OWNS A 2002 MERCURY SABLE. THE CONTACT STATED THAT WHILE PARKED, THE VEHICLE MADE A LOUD SNAPPING NOISE. THE CONTACT MENTIONED THAT WHILE HE DROVE THE VEHICLE OUT OF THE GARAGE THE PASSENGER FRONT TIRE BLEW. AFTER INSPECTING THE VEHICLE HE NOTICED THAT THE PASSENGER FRONT COIL SPRING BROKEN. THE MANUFACTURER ADVISED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN ID NUMBER: 04V332000 (SUSPENSION: FRONT: SPRINGS: COIL SPRINGS). THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE AND CURRENT AND MILEAGE WAS 113,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10485952November 25, 2012
SERVICE BRAKES, HYDRAULIC
DRIVING AT APPOX 30 MPH CAR BEGAN TO ACCELERATE TO OVER 60 MPH WITH BRAKES BEING FULLY APPLIED. SLOWED CAR AS MUCH AS POSSIBLE BEFORE SHIFTING CAR INTO PARK AND CAR SKIDDING OFF ROAD TO A STOP. BRAKES WERE SMOKING FROM TRYING TO STOP CAR. CAR TOWED TO MECHANIC. ACCIDENT HAPPENED ON RT 16 EAST OF RT 395 IN WEBSTER MA AT 11:30 AM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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