Mercury Sable Complaints (2002)

440 consumer complaints on file.

#10837883February 23, 2016
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
MY CAR HAS BEEN A TERRIBLE LIABILITY SINCE DAY ONE,I AM AHNDICAPPED AND ON A PERMANENT BUDGET,,I NEED TO GET THIS LOOKED AT AND MY CAR TAKEN CARE OF SOON,IM SCARED I MAY SOON END UP ON FOOT IF THESE HORRID ISSUES RNT RECTIFIED,,I BOUGHT MY CAR FROM FIRST CLASS CARS IN SALT LAKE CITY UTAH,,IVE ASKED 4 TIMES TO GET IT TRADED IN,,MUCH TO MY SHOCK THEY WOULDNT EVEN TALK TO ME,,PLEASE HELP ME!MY CAR REVES AT TIMES THEN WHILE SITTING STIL IT WIL TRY TO DRIVE WITHOUT ME PUSHING THE EXCELIRATOR,,IM SCARED IT GONNA LEAP OUT AMY HANDS SOON,,IM TERIRFIED OF IT!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10808990December 8, 2015
SUSPENSION
OUR 2002 SABLE WAS BROUGHT IN FOR AN EMERGENCY BRAKE CABLE ISSUE. WHILE WORKING ON THE REAR BRAKES, THE MECHANIC NOTICED THAT A REAR SUSPENSION SPRING WAS BROKEN. HE SAID WE WERE VERY LUCKY IT DID NOT RUPTURE THE TIRE. WE HAD BOTH REAR SPRINGS REPLACED, BECAUSE WE DID NOT KNOW WHAT CAUSED IT TO BREAK. AFTER THAT WORK WAS DONE THE CAR NEEDED TO BE ALIGNED, AND THAT IS WHEN THEY NOTICED THAT A FRONT SUSPENSION SPRING WAS EVEN MORE SEVERELY BROKEN THAT IS WHEN WE SEARCHED FOR POSSIBLE BULLETINS OR RECALLS. THERE WERE MANY COMPLAINTS ABOUT 2002 SABLE SPRING BREAKAGE, AND SOME ACTUALLY RUPTURING TIRES. THERE IN FACT WAS A RECALL ISSUED FOR 2001 MERCURY SABLES WITH SPRING BREAKAGE PROBLEMS, BUT NOT FOR 2002S. WE KNOW IN FACT THAT THE SAME PART IS USED ON 2001 AND 2002S. SO, FOR SAFETY REASONS WE HAD NO CHOICE BUT TO REPLACE BOTH FRONT SPRINGS. WE FEEL THAT THIS IS A SEVERE SAFETY ISSUE. WE WERE LUCKY THAT THE SPRINGS DID NOT BREAK AND RUPTURE TIRES WHEN WE WERE DRIVING AT A HIGH SPEED. WE BELIEVE THAT A BULLETIN SHOULD BE ISSUED TO NOTIFY OWNERS OF THIS SAFETY ISSUE, AND THAT REPAIRS SHOULD BE COVERED UNDER A RECALL. WE PUT OUT SOME $1200 TO REMEDY THE ISSUE. DO WE HAVE ANY CHANCE OF COMPENSATION FOR OUR EXPENSES? I DID CALL FORD AND MADE A COMPLAINT, AND HAVE BEEN ASSIGNED A CASE NUMBER #[XXX]. THANK YOU FOR ANY ASSISTANCE YOU CAN PROVIDE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10808810December 7, 2015
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2002 MERCURY SABLE. WHILE DRIVING 25 MPH, THE HEADLIGHTS FAILED TO REMAIN ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 04V106000 (EXTERIOR LIGHTING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 102,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10790799November 16, 2015
VEHICLE SPEED CONTROL, SUSPENSION, WHEELS
APPROXIMATELY 39,000 MILES. NO RUST CAR. RUBBING NOISE AND ALL TIRES WITH HISTORY OF LOSING AIR. WHILE REPLACING ALL TIRES, WHEEL TECH NOTICED RIGHT REAR COIL SPRING WAS FRACTURED AND COMPLETELY WORE OFF INTERIOR TIRE RIDGE. PLACED DOUGHNUT TIRE ON AND ADVISED I TAKE TO MECHANIC TO HAVE ALL SPRINGS FULLY CHECKED. CAR CURRENTLYAT MECHANIC SHOP THIS EVENING. RIGHT REAR COIL SPRING DEFINITELY FRACTURED. SEEMS MANY REPORTS OF SAME NATURE ON THIS MODEL. WHY NO RECALL ON REAR COIL SPRINGS WITH SO MANY COMPLAINTS? RUBBING SOUND FROM BENEATH CAR HAS BEEN NOTED AND TIRES CONSTANTLY NEEDED AIR. OTHER ISSUE(S): 1) IGNITION EXTREMELY HARD TO TURN.2) ACCELERATOR SEEMS TO STICK UPON ATTEMPTING TO DECELERATE BY LETTING UP FOOT PRESSURE. I INHERITED THIS CAR FROM MY DECEASED FATHER. I WAS ALWAYS CONCERNED THAT HE ACCELERATED TOO QUICKLY FROM A STOPPED POSITION. FATHER TOOK DOWN A LARGE CONCRETE PLANTER DUE TO THIS TYPE OF CAR JERKING, YET I THOUGHT IT WAS DUE TO HIS PUTTING TOO MUCH PRESSURE UPON THE ACCELERATOR. NOW THAT I AM DRIVING THE CAR, I NOTE THAT CAR DOES NOT SLOW WHEN I LET UP ON THE ACCELERATOR, LEADING ME TO BELIEVE THAT THE ACCIDENT WAS NOT DUE TO FATHER'S DRIVING. THIS WAS NEVER A PROBLEM WITH HIS FORMER CAR. 3) DRIVER'S DOOR MAKES LOUD CLUNK UPON OPENING AND CLOSING. ARE THESE KNOWN PROBLEMS?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10767317September 22, 2015
EXTERIOR LIGHTING:BRAKE LIGHTS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2002 MERCURY SABLE. THE CONTACT STATED THAT THE BRAKE LIGHTS REMAINED ILLUMINATED AND CAUSED THE BATTERY TO DRAIN. THE CONTACT MENTIONED THAT THE BRAKE LIGHTS DIMMED WHEN THE BRAKE PEDAL WAS DEPRESSED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 168,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10747928August 11, 2015
VEHICLE SPEED CONTROL
SPEED CONTROL CABLE CRACKED AND DISLODGED HOLDING THROTTLE OPEN... FORD HAD A CUSTOMER SATISFACTION PROGRAM FOR THIS.. 13B04. HOWEVER IT WAS NEVER DONE, NEVER GOT ANY LETTERS AND HAS NOW EXPIRED... FORD REFUSES TO PAY FOR A CLIP AND CABLE(NEEDS NOW) AND SINCE THIS NEVER WAS A "RECALL" PER SAY IT IS A SAFETY ISSUE. HOW CAN I GET FORD TO PAY FOR THIS?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10731848July 2, 2015
SUSPENSION
AS I WAS BACKING MY CAR OUT OF THE DRIVEWAY, I HEARD A NOISE AND THEN A HISS. THEN THE CAR RESISTED FURTHER MOTION. THE RIGHT FRONT TIRE WAS COMPLETELY FLAT. I TRIED TO REINFLATE IT BUT COULD NOT. I REMOVED THE FRONT WHEEL AND MOUNTED THE MINI SPARE TIRE. THERE WAS A COMPLETE CIRCUMFERENTIAL TEAR OF THE TIRE SIDEWALL NEAR THE TREAD. I ASSUMED IT WAS A SPONTANEOUS FAILURE OF THE TIRE. WHEN I BOUGHT NEW TIRES TODAY AT COSTCO, THE MECHANIC SAID HE COULD NOT PUT THE RIGHT FRONT WHEEL ON THE CAR BECAUSE A PIECE OF BROKEN SPRING WAS PROJECTING OUTBOARD AND HITTING THE SIDEWALL OF THE NEW TIRE. INSPECTION SHOWED THE LEFT FRONT COIL SPRING WAS ALSO BROKEN BUT THE POINTED END WAS AIMED INWARD. THE INFERIOR COIL WAS BROKEN OFF AND WAS LOOSE BUT COULD NOT BE EASILY REMOVED FROM THE STRUT. I TOLD THE MECHANIC TO REMOUNT THE MINI-SPARE ON THE RIGHT FRONT. UNTIL I LOOKED ON THE INTERNET I HAD NO IDEA THIS WAS A COMMON FAILURE THAT FOMOCO HAD PARTIALLY ADDRESSED YEARS AGO IN OTHER MODEL YEARS BUT NOT 2002. IT SEEMS THAT MANY OF THESE FAILURES HAVE OCCURRED AT REST OR SLOW SPEEDS, BUT I ALSO THINK THIS IS A FUNCTION OF THE FACT THAT CARS SIT MOST OF THEIR LIVES. THERE HAS BEEN SIGNIFICANT FINANCIAL DAMAGE TO OWNERS FOR TIRES AND REPAIRS, BUT LUCKILY THERE HAVE BEEN NO SERIOUS PHYSICAL INJURIES. BECAUSE THE FAILURES ARE SUDDEN AND CATASTROPHIC, THERE IS CERTAIN TO BE A SERIOUS AND PERHAPS FATAL INCIDENT IN THE FUTURE. FOMOCO AND THE US GOVERNMENT SHOULD NOT BE SUBJECTING THE UNKNOWING AND TRUSTING PUBLIC TO THE RISKS OF LUCK, BECAUSE IT WILL EVENTUALLY TURN BAD. APPARENTLY FOMOCO DOES NOT CARE ENOUGH ABOUT ITS DRIVERS TO REPAIR THE DEFECT, OR MITIGATE THE DANGER AND DAMAGE, OR EVEN INFORM OWNERS OF THE DANGER. NHTSA ACT NOW, DO YOUR JOB, AND PROTECT US FROM THOSE WHO BUILD AUTOMOBILES, BUT DON'T CARE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10691298March 1, 2015
CHILD SEAT, CHILD SEAT:TETHER: STRAP/WEBBING
I PURCHASED THE GRACO COMFORT SPORT CONVERTIBLE CAR SEAT FOR MY 8 MONTH OLD. APPEARS TO BE A GREAT SEAT UNTIL YOU TRY TO INSTALL IT TO A VEHICLE. I HAVE TRIED PUTTING INTO TWO DIFFERENT CARS, I HAVE TRIED USING THE LATCH SYSTEM AND THEN TRIED THE REGULAR SEAT BELT, NO MATTER WHAT I DO THE SEAT FLOPS AROUND THE BACKSEAT LIKE A DEAD FISH. THE PART WHERE THE TETHER STRAP GOES THROUGH IS AS TIGHT AS IT CAN GET AND THE TOP OF THE CAR SEAT STILL MOVES 5-10 INCHES SIDE TO SIDE. SEVERAL PEOPLE HAVE TRIED TO INSTALL THIS SEAT AND NONE HAVE BEEN SUCCESSFUL. THIS SEAT NEEDS TO BE RECALLED. (RELATED VEHICLE INFORMATION: MODEL YEAR=2002, MAKE=MERCURY, MODEL=SABLE). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10672948January 16, 2015
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS, SUSPENSION
TL* THE CONTACT OWNS A 2002 MERCURY SABLE. THE CONTACT STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED, A TIRE BECAME FLAT WITHOUT WARNING. THE CONTACT DID NOT SPECIFY WHICH TIRE BECAME FLAT. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE FRONT PASSENGER AND DRIVER SIDE COIL SPRING WAS FRACTURED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10663406December 10, 2014
WHEELS, SUSPENSION
TL* THE CONTACT OWNS A 2002 MERCURY SABLE. WHILE DRIVING IN REVERSE. THE FRONT PASSENGER SPRING AND STRUT FRACTURED. THE CONTACT MENTIONED THAT THE FRONT PASSENGER WHEEL WAS DAMAGED DUE TO THE FAILURE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN VERIFIED THE FAILURE OF THE FRONT PASSENGER SPRING AND STRUT. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 112,867.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10661013November 25, 2014
SERVICE BRAKES
PASSENGER SIDE FRONT BRAKE CALIPER AND HYDRAULIC HOSE NOT WORKING PROPERLY. HAD REPLACED CALIPER, HOSE AND MASTER CYLINDER. BRAKES STILL MAKE NOISE, GRINDING WHEN BRAKES ARE APPLIED. I TOOK BACK TO HAVE LOOKED AT TWICE, REPLACED HOSE AGAIN. OVER $500.00 IN FIXING AND STILL NOT WORKING RIGHT. REPLACED CALIPER AND HOSE TWICE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10643073October 7, 2014
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2002 MERCURY SABLE. THE CONTACT STATED THAT UPON ENTERING THE VEHICLE, THERE WAS A LARGE PUDDLE OF WATER IN THE VEHICLE CAUSING THE INTERIOR AND FLOOR TO BE SOAKED. THE CONTACT INSPECTED THE VEHICLE AND NOTICED THAT THERE WAS A LEAK IN THE WINDSHIELD. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 113,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10631292September 6, 2014
SUSPENSION
PER EA08018 FRONT RIGHT COIL FRACTURED UPON BACKING UP, RIPPED DEEP HOLE IN NEWER TIRE CAUSING FLAT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10599207June 18, 2014
SUSPENSION
WHILE VEHICLE WAS SITTING UNATTENDED IN A PUBLIC PARKING LOT THE DRIVERSIDE COILOVER SPRING FAILED. THE RESULTS WAS SUSPENSION AND TIRE DAMAGE TOTALING THE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10596456June 5, 2014
SUSPENSION
AS I TRIED TO PULL FORWARD FROM A PARKING SPOT, I NOTICED THE VEHICLE WOULD NOT HARDLY MOVE FORWARD, AND A VERY LOUD GROANING NOISE WAS PRESENT. I COULD NOT TURN THE WHEEL, AND AS I TRIED TO BACK UP, I HEARD A LOUD POP. UPON FURTHER INSPECTION, I NOTICED THAT THE LEFT FRONT TIRE HAD BLOWN, AND THE LEFT FRONT SPRING WAS BROKEN AND STICKING INTO THE TIRE ON THE INSIDE! THE SPRING DID NOT LOOK RUSTY OR EXCESSIVELY DIRTY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10579671April 14, 2014
VEHICLE SPEED CONTROL
OUR SABEL STATION WAGON CONTINUED TO ACCELERATE AFTER REACHING HIGHWAY SPEED. THE BRAKES COULD NOT SLOW IT, SO I HAD TO TURN THE IGNITION OFF TO SLOW, AND ON AGAIN TO REGAIN BRAKES AND STEERING. I WAS ABLE TO PULL OFF THE NEXT EXIT AND INTO THE PARK AND RIDE. RAISING THE HOOD I FOUND THE THROTTLE CABLE HOUSING WAS OUT OF ITS SOCKET AND HOLDING THE THROTTLE OPEN. I PUT IT BACK IN AND PUT SOME TAPE ON IT TO KEEP IT IN. KOONS FORD ANNAPOLIS PERFORMED SERVICE BULLETIN NO.: CSP-13B04B ON 26 JULY 2013 TO CORRECT THIS PROBLEM. THE FIX DID NOT WORK. COMPONENT(S): VEHICLE SPEED CONTROL NHTSA ID NUMBER: 10052600 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10573758March 20, 2014
SUSPENSION, SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
BACKED THE SABLE TO THE END OF MY DRIVEWAY, WAS MOVING VERY SLOWLY, WHEN A LOUD BANG WAS HEARD UNDER THE CAR. UPON INSPECTION, THE DRIVERS SIDE FRONT COIL SPRING HAD BROKEN AND A JAGGED EDGE OF THE BROKEN COIL SPRING PUNCTURED THE TIRE. I CONTACTED MY LOCAL DEALER WHO SAID THERE WAS NO RECALL ON THE SPRING FOR THIS YEAR AND MODEL. I THEN DID SOME RESEARCH ON THE INTERNET AND DISCOVERED THAT THIS IS A FAIRLY COMMON OCCURRENCE ON THIS CAR AND THE SIMILAR FORD TAURUS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10567450March 5, 2014
LATCHES/LOCKS/LINKAGES
DOOR LATCHES IN THE COLD WEATHER UNDER 25 DEGREES THE DOOR LATCHES WILL NOT RE-LATCH WHEN OPENED UNTIL THE CAR IS WARMED UP. DID INTERNET RESEARCH AND FOUND THAT THIS PROBLEM HAS HAPPENED A LOT AND FORD WILL NOT DO ANYTHING ABOUT IT. DOORS HAVE FLOWN OPEN WHILE PEOPLE ARE DRIVING BECAUSE THEY DIDN'T REALIZE THAT THE DOOR DIDN'T LATCH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10564063February 12, 2014
SUSPENSION
TL* THE CONTACT OWNS A 2002 MERCURY SABLE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 20 MPH, AN ABNORMAL NOISE FROM THE FRONT END OF THE VEHICLE. THE CONTACT INDICATED THAT THE DRIVER'S SIDE COIL SPRING WAS FRACTURED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT NOTIFIED THE MANUFACTURER OF THE DEFECT BUT NO SOLUTION WAS OFFERED. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN THE NHTSA CAMPAIGN 04V332000 (SUSPENSION) THE CONTACT STATED THE VEHICLE EXPERIENCED THE SAME DEFECT LISTED IN THE RECALL. THE FAILURE MILEAGE WAS 109,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10563766February 10, 2014
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2002 MERCURY SABLE. THE CONTACT STATED THAT THE DOME LIGHT WOULD ACTIVATE INDEPENDENTLY AND ONLY TURN OFF ONLY WHEN THE BRAKES WERE DEPRESSED. AS THE PROBLEM PERSISTED, THE DOOR LIGHTS AND THE DOOR LOCKS STARTED TO MALFUNCTION. THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBER: 04V106000 (EXTERIOR LIGHTING) BUT WAS ADVISED BY THE MANUFACTURER THAT THE VIN WAS NOT INCLUDED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 167,000. THE CURRENT VEHICLE WAS MILEAGE WAS 180,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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