Mercury Sable Complaints (2002)

440 consumer complaints on file.

#10160045June 16, 2006
ENGINE AND ENGINE COOLING:ENGINE
MY CAR (2002 MERCURY SABLE) CONTINUES TO FAIL SMOG INSPECTION DUE TO FAULTY OXYGEN SENSORS. I HAVE TAKEN IT TO THE DEALER AND IT COSTS AT LEAST $200 EACH TIME I TAKE IT IN AND THEY NEVER COMPLETELY FIX IT STATING IT IS AN ONGOING PROBLEM WITH THIS CAR. THE CHECK ENGINE LIGHT IS ALWAYS ON. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10159399June 9, 2006
SERVICE BRAKES, HYDRAULIC, VEHICLE SPEED CONTROL
I PUT MY FOOT ON THE BRAKE, AND THE CAR ACCELERATED AND I WAS UNABLE TO STOP CAUSING AN ACCIDENT. THIS HAS ALSO HAPPENED ON SEVERAL OTHER OCCASSIONS CAUSING NEAR MISS ACCIDENTS. *NM
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10159262June 7, 2006
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
RIGHT FRONT SPRING FAILED WITHOUT WARNING CAUSING TIRE AND STRUT DAMAGE WHILE BACKING UP. CAR TOWED TO NEAREST REPAIR SHOP BOTH FRONT SPRINGS AND STRUTS WERE REPLACED. TIRE WAS REPLACED UNDER WARRANTY. GARAGE REPAIR MAN NOTED THAT THIS WAS A COMMON PROBLEM. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10158752June 1, 2006
ENGINE AND ENGINE COOLING
AFTER STOPPING AT INTERSECTION, TRAFFIC LIGHT, ETC., UNEXPLAINED ENGINE SURGE AND ENGINE NOISE, MAKES CAR LURCH FORWARD EVEN WHEN APPLYING ALL POSSIBLE PRESSURE TO BRAKES. SURGE CEASES ONLY WHEN TRANSMISSION PUT IN NEUTRAL. TOWED TO DEALER FIRST TIME, DRIVEN SEVERAL TIMES. THIS HAS HAPPENED SEVERAL TIMES. DEALER CAN FIND NOTHING WRONG. I AM ALWAYS APPREHENSIVE WHEN DRIVING THIS VEHICLE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10158778June 1, 2006
EQUIPMENT:APPLIANCE:AIR CONDITIONER, ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN, STRUCTURE:BODY
1. DRIVING IN HOT WEATHER 2. A/C AND FANS INOPERABLE, SLIGHT SMELL OF SMOKE 3. REPLACE FAN MOTOR, RESISTOR,COWEL PANEL AND RAIN HAT SEAL. THIS FAILURE WAS ADDRESSED IN THE NHTSA ITEM# 10011149. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10157544May 15, 2006
SUSPENSION:REAR:SPRINGS:COIL SPRINGS
REAR PASSENGER SIDE COIL SPRING BROKE AND HAS DAMAGED MY NEW TIRE DEALER SAID I WOULD NEED TO BRING IT IN. IS NOT COVERED BY WARRANTY THIS NEEDS INVESTIGATED I READ 2 OTHER COMPLAINTS OF THIS OCCURRING ON 2002 SABLES AS WITH EARLIER YEARS. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10157261May 11, 2006
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
DT*: THE CONTACT STATED WHILE PULLING INTO A DRIVEWAY AT 5MPH THE FRONT DRIVER SIDE COIL SPRING FRACTURED. THE COIL SPRING RIPPED THE DRIVER SIDE TIRE APART. THE DEALERSHIP AND MANUFACTURER HAVE BEEN ALERTED WHO DETERMINED THERE WAS A RECALL, #04V332000 CONCERNING THE SUSPENSION: FRONT: SPRINGS: COIL SPRINGS HOWEVER, THE VIN WAS NOT INCLUDED IN THE RECALL. THE CONTACT IS CONCERNED ABOUT THE SAFETY OF THE VEHICLE AND FEARS THIS COULD HAVE OCCURRED AT HIGHWAY SPEEDS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10157182May 10, 2006
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
MY CAR WAS RUNNING FINE, I PURCHASED THE CAR JUNE 2003, I HAVE KEPT UP WITH TYPICAL VEHICLE MAINTENANCE. MY LAST OIL CHANGE THE MECHANIC SAID IT WAS LOW, CHECKED FOR LEAKS AND DID NOT FIND ANYTHING. I WAS DRIVING HOME FROM WORK THE ENGINE LIGHT STARTED TO BLINK AND THE CAR WOULD NOT ACCELERATE. I PULLED OVER, TURNED THE CAR OFF. I LET THE CAR REST FOR 10 MINUTES TRIED TO START AGAIN AND THE ENGINE WOULD RUN BUT CHUGGED AND VIBRATED. HAD THE CAR TOWED TO THE FAMILY MECHANIC AND FOUND OUT THE CAMSHAFT BROKE. MY SABLE HAS 72,000 MILES, I PURCHASED THE CAR WITH 21,000 MILES FROM COLUMBIA FORD IN COLUMBIA CT. MY MECHANIC SAID THE ENGINE WAS BUILT POORLY BECAUSE THIS SHOULD NOT HAVE HAPPENED, IT IS VERY RARE. SO HERE I AM, THREE YEARS INTO MY LOAN AND THREE YEARS TO GO--$8000 LEFT TO PAY AND IT IS GOING TO COST $3000+ TO PUT IN A NEW ENGINE. ANYONE WANT A CAR FOR $8000 WITHOUT AN ENGINE? I WOULD NEVER BY A FORD OR A MERCURY AGAIN!! *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10157218May 10, 2006
AIR BAGS
ON MAY 1, 2006 MY DAUGHTER AND I WERE INVOLVED IN A HEAD ON COLLISION WITH A DUMP TRUCK. THE AIR BAGS (DRIVER AND PASSENGER) DID NOT DEPLOY ON IMPACT. MY DAUGHTER (WHO IS 15 YEARS OLD AND DRIVING WITH A PERMIT) WAS TRAPPED IN THE CAR. SHE RECEIVED MULTIPLE LACERATIONS, INCLUDING A TORN EAR WHICH WILL REQUIRE SURGERY TO REPAIR IT TO LOOK NORMAL AGAIN. I RECEIVED KNEE AND NECK INJURIES. I CALLED MERCURY CUSTOMER CARE CENTER TO MAKE THE COMPANY AWARE OF THIS SITUATION. I OFFERED TO GIVE THEM THE LOCATION OF MY CAR, IF THEY WISHED TO LOOK AT IT. THE PERSON I SPOKE TO SAID THEY WOULD NOT BE LOOKING AT THE CAR AND HE WOULD MAKE A NOTE OF MY NEGATIVE COMMENT. *NM
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10156376April 28, 2006
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
DT*: THE CONTACT STATED WHILE STOPPED AT A STOP SIGN, THE RIGHT FRONT TIRE BLEW WITHOUT WARNING. THE VEHICLE WAS TOWED TO AN INDEPENDENT REPAIR SHOP. UPON INITIAL INSPECTION, IT WAS DETERMINED THE FRONT COIL SPRING FRACTURED AND PUNCTURED THE TIRE. THERE IS A NHTSA RECALL, # 04V332000, REGARDING THE FRONT COIL SPRINGS. THE VIN WAS NOT INCLUDED IN THE RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10155857April 21, 2006
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
DRIVING WITH MY FAMILY EASTBOUND ON THE MASSACHUSETTS TURNPIKE AT A SPEED OF APPROXIMATELY 60 MILES PER HOUR THE FRONT DRIVER'S SIDE COIL SPRING EXPLODED WITH NO WARNING. LUCKILY WE WERE ABLE TO PULL OVER EVEN THOUGH AS WE LEARNED LATER, THE COIL SPRING HAD EXPLODED DOWNWARD BREAKING THE AXLE AND SLICING THE TIRE REPAIRS WERE REPLACEMENT OF LEFT FRONT STRUT SPRING AND AXLE ASSEMBLY, TOP STRUT MOUNTING ASSEMBLY,LEFT FRONT TIRE, WE WERE ENCOURAGED BY FORD DEALER SERVICE TO ALSO REPLACE THE RIGHT FRONT COIL SPRING! GEE I WONDER WHY!!! ALTHOUGH WE CONSIDER OURSELVES VERY LUCKY NOT TO HAVE BEEN SERIOUSLY HURT BY THE SUDDEN FAILURE OF THE FRONT COIL SPRING ON OUR 2002 MERCURY SABLE WITH BUILD DATE OF 2001,AND EVEN THOUGH FORD HAS BEEN AWARE OF FRONT COIL SPRING FAILURE IN NORTHEASTERN STATES. FORD WHEN CONTACTED FELT THERE WAS NO PROBLEM WITH SUDDEN FAILURE OF THE FRONT COIL SPRING ON OUR VEHICLE. I HAVE OWNED FORDS FOR THE LAST 20 YEARS, AFTER THIS EXPERIENCE I DO NOT KNOW IF I WILL BUY ANOTHER FORD. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10155425April 16, 2006
SUSPENSION:REAR:SPRINGS
REAR SPRINGS BROKE. ABOUT 1 YEAR AGO I REPLACED THE FRONT SPRINGS. ALTHOUGH MY CAR IS A 2002 THIS SHOULD HAVE BEEN INVOLVED IN THE 2001 RECALL RELATED TO SUSPENSION. THIS IS A SAFETY ISSUE THAT FORD SHOULD TAKE CARE OF BEFORE ANYONE DOES GET HURT. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10151715March 3, 2006
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
DT*: THE CONTACT STATED WHILE PULLING OUT THERE WAS A LOUD NOISE THAT CAME FROM THE FRONT END OF THE VEHICLE. THE FRONT END DROPPED AND THE LEFT FRONT TIRE BLEW OUT. THE VEHICLE WAS TOWED TO THE DEALERSHIP FOR INSPECTION. THEY REPLACED THE LEFT AND RIGHT FRONT COIL SPRINGS, LEFT FRONT TIRE AND STRUTS. THE MANUFACTURER WAS CONTACTED. LEFT FRONT SPRING FRACTURED WHILE PULLING OUT OF DRIVEWAY. IF THIS TYPE OF FAILURE WOULD HAVE OCCURRED ON A 2002 VEHICLE AT SPEED IT WOULD HAVE LED TO A SERIOUS INJURY OR FATALITY. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10150100February 13, 2006
TIRES
ON THURSDAY, JANUARY 26TH, I WAS DRIVING HOME AND HAD A FLAT ON THE FRONT DRIVER'S SIDE TIRE. I REPLACED THE TIRE. TWO WEEKS LATER ON FRIDAY, FEBRUARY 10 I HAD ANOTHER FLAT (REAR PASSENGER) TIRE. BOTH OF THESE TIRES WERE CONTINENTAL TOURING CONTACT AS P215 S60/16. MY CONCERN IS WHETHER OR NOT THERE WAS A RECALL ON THESE TIRES. I HAVE 2 MORE LEFT. I PURCHASED THE CAR FROM CARMAX IN RICHMOND, VA IN JULY 2005 (2002 MERCURY SABLE LS). CURRENTLY THERE ARE 39,981 MILES ON THE CAR. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10149561February 6, 2006
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
DT*: THE CONTACT STATED WHILE IN THE DRIVEWAY, THE FRONT DRIVER'S SIDE SPRING BROKE AND PUNCTURED A TIRE. THE VEHICLE WAS TOWED TO THE DEALERSHIP WERE THE SPRING WAS REPLACED. THE DEALER SUGGESTED REPLACING BOTH SIDES AT THE SAME TIME. UPDATED 03/22/06. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10147883January 17, 2006
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
DT*: THE CONTACT STATED WHEN PULLING OUT OF THE DRIVEWAY, THE LEFT FRONT COIL SPRING FRACTURED AND PUNCTURED THE TIRE. THERE IS A NHTSA RECALL, # 04V332000, REGARDING THE FRONT COIL SPRING. THE VEHICLE HAS THE SAME PROBLEMS AS INDICATED IN THE RECALL; HOWEVER IT IS NOT INCLUDED IN THE RECALL DUE TO THE VIN. THE VEHICLE WAS TOWED TO THE DEALERSHIP FOR REPAIRS. *NM UPDATED 2/7/2006 - *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10147222January 9, 2006
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
DT*: THE CONTACT STATED WHILE BACKING OUT OF THE DRIVEWAY THE DRIVER'S SIDE FRONT TIRE WENT FLAT. THE VEHICLE WAS TOWED TO THE DEALERSHIP. THE DEALERSHIP DETERMINED THE FRONT COIL SPRING BROKE, PUNCTURING THE TIRE. THE TWO FRONT COIL SPRINGS, AND THE FRONT DRIVER SIDE TIRE WERE REPLACED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10147013January 5, 2006
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
THE FRONT DRIVERS SIDE COIL SPRING FRACUTURED AND CAUSED THE PLASTIC STABILIZER ARM TO BREAK. THE STABILIZER ARM THEN CUT INTO THE TIRE. FORD REPLACED THE COIL AND ARM UNDER MY EXTENDED COVERAGE PLAN BUT REFUSED TO CHANGE THE TIRE. THIS HAPPENED WHILE PULLING OUT OF THE DRIVEWAY IN A SNOW STORM AND THE CAR WAS BACKED INTO THE DRIVEWAY AND TOWED VIA A FLATBED TO THE DEALER. I AM CONVINCED THAT IF IT HAD HAPPENED AT HIGHWAY SPEED THE TIRE WOULD HAVE BLOWN AND IT WOULD HAVE CAUSED MUCH BIGGER PROBLEMS. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10146857January 4, 2006
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
DT*: THE CONTACT STATES THERE IS A NHTSA RECALL, CAMPAIGN 04V332000 REGARDING THE FRONT COIL SPRINGS. THE VEHICLE HAS THE SAME PROBLEMS AS INDICATED IN THE RECALL; HOWEVER, IT IS NOT INCLUDED IN THE RECALL DUE TO THE VIN. *AK UPDATED 1/25/2006 - WHILE PULLING OUT OF A DRIVEWAY ONE OF THE TIRES ON THE VEHICLE BLEWOUT. THE TIRE WAS REPLACED WITH THE SPARE AND THE VEHICLE WAS TAKEN TO THE NEAREST GARAGE. IT WAS DETERMINED AT THAT TIME THAT THE COIL SPRING BROKE AND PUNCTURED THE TIRE. THE STRUT AND SWAY BAR WERE ALSO DAMAGED. THE DEALER INFORMED THE CONSUMER THAT A RECALL WAS NOT ISSUED BUT RATHER AN EXTENDED WARRANTY PROGRAM. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10146482December 22, 2005
SUSPENSION:REAR:SPRINGS
2002 MERCURY SABLE LEFT REAR COIL SPRING BROKE. *TS THE REAR COIL SPRING FAILURE ALSO CAUSED DAMAGED TO A NEW TIRE AND THE LEFT REAR STRUT. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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