Mercury Sable Complaints (2002)

440 consumer complaints on file.

#10184094March 3, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR
GOT CAUGHT IN A RAIN/SLEET/ICE STORM WHILE ON A TRIP. THE DEFROSTER BLOWER MOTOR QUIT, CAUSING THE WINDSHIELD TO ICE UP BEFORE WE COULD GET OFF THE HIGHWAY. A REAL WHITE-KNUCKLE EXPERIENCE! *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10183395February 24, 2007
ENGINE AND ENGINE COOLING
ENGINE CUT OFF WHILE AT A LIGHT. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10183240February 22, 2007
SUSPENSION:REAR:SPRINGS
REAR SPRINGS ON A 2002 SABLE HAVE BROKEN. NOTHING IS BEING DONE BY THE COMPANIES DESPITE NUMEROUS COMPLAINTS. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10181769February 6, 2007
VEHICLE SPEED CONTROL
TL*- THE CONTACT OWNS A 2002 MERCURY SABLE. WHILE DRIVING 15 MPH AND DUE TO HEAVY TRAFFIC THE CRUISE CONTROL CABLE JUMPED OUT OF ITS SOCKET AND THE VEHICLE STARTED TO ACCELERATE. THE CONTACT APPLIED THE BRAKES, BUT THE VEHICLE DID NOT RESPOND. THE DRIVER HAD TO TURN THE VEHICLE'S POWER OFF COMPLETELY TO STOP IT FROM ACCELERATING. THE CONTACT SCHEDULED AN APPOINTMENT WITH A REPAIR FACILITY. THE FAILURE MILEAGE WAS 100,000. *AK THE CONSUMER STATED HE EXPERIENCED UNWANTED ACCELERATION. UPDATED 02.27.07.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10181145January 30, 2007
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
I OWN A 2002 MERCURY SABLE. WHEN MY SON BACKED THE CAR OUT OF MY DRIVEWAY, THE DRIVERS SIDE FRONT COIL SPRING SHEARED COMPLETELY, PUNCTURED THE TIRE, RIPPING IT APART AROUND THE PERIMETER OF THE RIM. AFTER PUTTING ON THE SPARE, I DROVE TO MY DEALER, THURBY MOTORS IN UNIONTOWN, PA. SINCE THE SPARE WAS SMALLER THAN THE TIRE PROFILE IT DID SIT HIGH ENOUGH FOR THE SHARP END OF THE COIL SPRING TO PUNCTURE IT. I WAS INFORMED, BY FORD CUSTOMER SERVICE, THAT FORD HAD A RECALL OUT FOR MODEL YEARS ONLY UP TO 2001. EVEN THOUGH THIS WAS CLEARLY A DEFECTIVE COIL SPRING FORD INSISTED THAT THEY WERE NOT OBLIGATED TO PAY SINCE IT WAS NOT PART OF THE 2001 RECALL. THIS CAR WAS MANUFACTURED IN AUGUST OF 2001 BUT SOLD AS A 2002 MODEL. FORD OFFERED TO PAY FOR 75% OF THE COST OF NEW COIL SPRINGS "OUT OF THE GOODNESS OF THEIR HEART AND RESPECT FOR THURBY AND CUSTOMERS LIKE MYSELF" THIS IS ABSOLUTELY OUTRAGEOUS. HAD THAT CAR BEEN ON A HIGHWAY A FATALITY WOULD SURELY HAVE OCCURRED. I HAVE PHOTOGRAPHS OF THE SHEARED COIL SPRING, THE PART OF THE SPRING SEPARATED, AND OF THE TIRE. I RESENT THE FACT THAT A HUGE CORROSION CAN SIMPLY DICTATE TO ME WHAT THEY WILL DO WHEN IT IS SO PATENTLY OBVIOUS THAT THEIR PRODUCT IS AT FAULT. I DEAL WITH SPECIFICATION SUBMITTAL FOR QUALITY AS A CONSTRUCTION MANAGER. I KNOW THAT MILL CERTIFICATES HAVE TO BE ISSUED FOR STEEL PRODUCTS IF THEY ARE REQUESTED. AT THE VERY LEAST FORD SHOULD PAY FOR ALL OF MY DAMAGES. IF NOT THE GOVERNMENT, WHO ELSE CAN A CONSUMER TURN TO WHEN THEY ARE OBVIOUSLY BEING ABUSED BY CORPORATE POLICY? *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10180838January 26, 2007
SUSPENSION:REAR:SPRINGS:COIL SPRINGS
REAR COIL SPRING BROKE. A PIECE OF THE COIL ACTUALLY FELL OFF OF THE VEHICLE. I WAS ABLE TO RETRIEVE PIECE OF COIL OFF OF THE ROAD. IT BROKE AT THE TOP OF THE SPRING. NO FURTHER DAMAGE OCCURRED. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10180603January 24, 2007
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
TL* - THE CONTACT OWNSW A 2002 MERCURY SABLE. THE CONTACT STATED THAT AS SHE PARKED THE VEHICLE SHE SMELLED BURNING RUBBER, AND NOTICED THAT THE DRIVER SIDE WAS LOWER THAN IT SHOULD BE. THE CONTACT HAD A MECHANIC LOOK AT THE VEHICLE ,AND FOUND THAT THE FRONT COIL SPRING HAD FAILED AND PUNCTURED THE TIRE. THE CONTACT HAD THE VEHICLE TOWED TO THE DEALER TO BE FIXED.*AK UPDATED 02/22/07. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10179229January 20, 2007
EXTERIOR LIGHTING:HEADLIGHTS:SWITCH
VEHICLE: 2002 MERCURY SABLE PROBLEM: AUTOMATIC HEADLIGHTS UNEXPECTEDLY SHUT OFF FOR NO APPARENT REASON LEAVING DRIVER TEMPORARILY DRIVING IN DARKNESS UNTIL DRIVER CAN SWITCH HEADLIGHTS TO THE MANUAL MODE. THIS HAS OCCURRED ON SEVERAL OCCASIONS SINCE EARLY DECEMBER 2006. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10178636January 13, 2007
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
AFTER ACCUMULATING 56,118 MILES ON MY 2002 MERCURY SABLE, THE LEFT FRONT COIL SPRING FRACTURED, PUNCTURED THE TIRE AND DAMAGED THE SWAY BAR LINK. A FORD DEALER REPLACED BOTH FRONT SPRINGS AND THE LINK. A FIRESTONE DEALER REPLACED THE TIRE. I DO NOT HAVE THE OLD PARTS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10178300January 10, 2007
SUSPENSION:REAR:SPRINGS:COIL SPRINGS
ON MY 2002 MERCURY SABLE GS THE SUSPENSION COIL SPRING ON THE PASSENGER REAR OF THE VEHICLE BROKE WHILE DRIVING ON A SMOOTH HIGHWAY. WAS TOLD BY DEALER THAT IT IS NOT COVERED. LUCKILY, THE TIRE WAS NOT PUNCTURED... I NOTICED THAT YOU ARE INVESTIGATING IT SO I WANTED TO REPORT IT. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10177706January 3, 2007
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
2002 SABLE FRONT SPRING BROKE AND PUNCTURED A HOLE IN THE TIRE, IN THE DRIVEWAY. THE FRONT OF THE CAR HIT THE GROUND WITH A LOUD NOISE. FORD CHARGED ME $795.92 TO FIX IT. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10176986December 26, 2006
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
A FRONT SPRING BROKE AND SLASHED MY DRIVER'S SIDE FRONT TIRE. FORTUNATELY, THE CAR WAS PARKED AT THE TIME. I HAVE THE SLASHED TIRE, THE SPRINGS, AND REPAIR RECEIPTS. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10175446December 7, 2006
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS, SUSPENSION:REAR:SPRINGS:COIL SPRINGS
DT*: THE CONTACT STATED THE FRONT LEFT COIL SPRING FRACTURED AND PIERCED THE FRONT LEFT TIRE ON 1/5/2006. THE COIL SPRING WAS REPLACED AT THE SALES/SERVICE DEALER. ON 12/6/2006, THE VEHICLE WAS TAKEN TO A NATIONAL CHAIN TO REPLACE THE TIRES AND THE TWO REAR COIL SPRINGS WERE FOUND TO BE FRACTURED. THE VEHICLE WAS RETURNED TO THE SALES/SERVICE DEALER FOR REPLACEMENT OF BOTH REAR COIL SPRINGS. THE MANUFACTURER WAS NOTIFIED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10173557November 15, 2006
SUSPENSION:REAR:SPRINGS:COIL SPRINGS
BROKEN REAR SPRING. BROKEN IN TWO PLACES. DISCOVERED DURING ROUTINE SERVICING. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10170636October 12, 2006
SUSPENSION:REAR:SPRINGS
REAR SPRINGS ON MY MERCURY 2002 SABLE PURCHASED IN DECEMBER 2001 NEEDED REPLACEMENT AND I HAVE DISCOVERED THERE WAS A RECALL ON THE ISSUE ON 2001 SABLES. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10167056August 30, 2006
SUSPENSION:REAR:SPRINGS:COIL SPRINGS, SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
DT*: THE CONTACT STATED WHILE REVERSING AND SLIGHTLY TURNING THE WHEEL, THE REAR COIL SPRING DETACHED AND PUNCTURED THE FRONT DRIVER SIDE TIRE. THE VEHICLE WAS TAKEN TO A SERVICE DEALER, WHERE IT WAS DETERMINED THAT A FRACTURED COIL SPRING CAUSED THE SPRING TO RUB AGAINST THE TIRE. THE DEALER REPLACED ALL 4 COIL SPRINGS AND 2 TIRES AS A RESULT OF THE FRACTURED COIL SPRING. THE MANUFACTURER WAS NOTIFIED. UPDATED 09/13/06. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10164084August 1, 2006
POWER TRAIN:AUTOMATIC TRANSMISSION
DT*: THE CONTACT STATED THAT THE VEHICLE JERKED FORWARD AT AN ALARMING RATE OF SPEED WHENEVER THE ACCELERATOR WAS DEPRESSED. THE SUDDEN ACCELERATION CAUSED AN ACCIDENT WITH ANOTHER VEHICLE AND A POLICE REPORT WAS FILED. THE VEHICLE WAS INSPECTED BY THE SERVICE DEALER WHO DETERMINED THAT THE TRANSMISSION WAS THE CAUSE OF THE PROBLEM. THE TRANSMISSION WAS REPLACED. THE CONTACT ASKED FOR THE OLD PARTS AND THE SERVICE DEALER REFUSED TO SUPPLY THOSE PARTS. THE MANUFACTURER WAS CONTACTED AND REFUSED ASSISTANCE BECAUSE THE VEHICLE WAS INVOLVED IN AN ACCIDENT.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10164735July 25, 2006
SUSPENSION:REAR:SPRINGS:COIL SPRINGS
2002 MERCURY SABLE LEFT REAR COIL SPRING BROKE. *KB THE SPRING APPEARED TO HAVE BEEN CORRODED. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10162219July 12, 2006
SUSPENSION:REAR:SPRINGS, SUSPENSION:FRONT:MACPHERSON STRUT
THE KOST TIRE STORE TOLD ME THAT MY RIGHT REAR SPRING APPEARED TO HAVE BEEN BROKEN FOR SOME TIME, AND THE LEFT REAR SPRING HAD A CRACK IN IT, ON MY '02 SABLE WITH 50K MILES THEY INFORMED ME THE CAR WAS A DANGER TO DRIVE, AND THAT IT NEEDED NEW STRUTS AND SPRINGS. I RETURNED IT TO THE DEALER IMMEDIATELY, AND WAS TOLD THERE WAS NO KNOWN PROBLEM WITH SPRINGS ON THAT YEAR SABLE. THE DEALER REPLACED BOTH SPRINGS FOR $350, NOT COVERED UNDER THE FORD EXTENDED WARRANTY, AND INFORMED ME THAT THERE WAS NO NEED TO REPLACE THE STRUTS. I PICKED UP THE CAR ON JULY 6, AND REALIZED THERE WAS A FURTHER PROBLEM BECAUSE OF THE LOUD RUMBLING GOING OVER BUMPS, AND A LOUD BANG WHEN HITTING A BUMP AT HIGHWAY SPEED. IT WENT BACK TO THE DEALER JULY 7, AND THEY DETERMINED THE STRUTS NEEDED REPLACING. BY THEN, THE CAR HAD BOUNCED ON THE REAR TIRE SO MUCH THAT IT HAD TWO BULGES AND ALSO HAD TO BE REPLACED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10160646June 24, 2006
SUSPENSION:REAR:SPRINGS
I OWN A 2002 MERCURY SABLE WITH 58,000 MILES ON IT. THE RIGHT REAR SPRING BROKE WHILE THE CAR WAS PARKED. THE END OF THE SPRING WAS NOW RUBBING THE SIDEWALL OF THE TIRE WHICH MADE A LOUD NOISE SO I DIDN'T DRIVE IT. THE REPAIR SHOP ESTIMATES $400 FOR REPAIR. THERE IS A RECALL ON OTHER FORD SPRINGS, INCLUDING 2001 SABLE, BUT NOT THIS CAR. I THINK THEY HAVE A LARGER PROBLEM. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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