Mercury Mountaineer Complaints (2004)

210 consumer complaints on file.

#10218809February 21, 2008
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
WHINING NOISE COMING FROM REAR END (REAR DIFFERENTIAL) OF VEHICLE. IT APPEARS THAT FORD MOTOR COMPANY IS AWARE OF THIS PROBLEM BUT ARE NOT WILLING TO REPAIR THIS ISSUE FOR FREE. THIS PROBLEM IS WIDESPREAD, OVER MANY MODEL YEARS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10218616February 20, 2008
STRUCTURE:BODY:HATCHBACK/LIFTGATE
NOTICED THIS CRACK THAT FORMED IN THE WINDOW PANEL, OF THE LIFTGATE. IT RUNS FROM THE BOTTOM EDGE OF THE WINDOW, DOWN TO THE MERCURY LOGO, THEN AROUND IT TO THE BOTTOM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10216045January 25, 2008
VEHICLE SPEED CONTROL:CRUISE CONTROL
DRIVER SETS CRUISE CONTROL AT 35MPH VEHICLE SPEED IS AT 35MPH FOR ABOUT 90 SECS. SUDDENLY VEHICLE'S WARNING LIGHTS COME ON. (SERVICE ENGINE SOON. BATTERY ALERT. LOW OIL PRESSURE ALERT , AND TEMP. ALERT ) VEHICLE LOSES ALL POWER. NO BRAKES, STEERING LOCKS UP, NO POWER. DRIVER (BY THE GRACE OF GOD) BRINGS VEHICLE TO SIDE OF ROAD RIGHT BEFORE A T IN THE ROAD. VEHICLES AT THE INTERSECTION CAN BE TRAVELING AT 45MPH. THERE WAS A SCHOOL BUS APPROACHING AS WELL. DRIVER TURNED ON HAZARD LIGHTS. DRIVER PHONES HUSBAND. HE HAD OUR 15 YEAR OLD SON (WHO WAS WITH ME) CHECK BELTS. THEY WERE INTACT. HE THEN ASKED ME IF I HAD USED THE CRUISE CONTROL. I THEN REMEMBERED THAT THIS HAD HAPPENED TO MY HUSBAND SEVERAL TIMES WHEN WE HAD FIRST BOUGHT THE VEHICLE. SINCE THEN HE HAS NOT SET THE CRUISE CONTROL FOR LESS THAN 40MPH. OBVIOUSLY I HAD FORGOTTEN THAT. I GOT BACK INTO THE VEHICLE AND TURNED ON THE ENGINE AND ALL WAS WELL. THIS MORNING, I CALLED THE FORD DEALERSHIP WHERE WE HAD PURCHASED THE VEHICLE. THE SERVICE MANAGER RECALLED THAT THEY HAD SERVICED A FORD EXPLORER ONE OTHER TIME WITH THE SAME PROBLEM. HE SAID THAT THERE WAS NOT ANY RECORD OF A MANUFACTURER RECALL. I TOLD HIM THAT I WANTED TO MAKE A REPORT, AS I KNEW THAT THE SITUATION YESTERDAY COULD HAVE RESULTED IN A SERIOUS ACCIDENT IF I HAD LOST POWER ANY CLOSER TO THAT INTERSECTION. HE TOLD ME TO MAKE A REPORT HERE. (BY THE WAY, I DO NOT KNOW WHAT OEM MEANS CONCERNING THE COMPONENT I LISTED. I EVEN TRIED TO LOOK IT UP IN TMY OWNERS' MANUAL AND ON THE HELP PORTION OF YOUR WEBSITE. I JUST LEFT IT MARKED "NO." ). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10216050January 25, 2008
STRUCTURE:BODY:HATCHBACK/LIFTGATE
I FILED A MUCH MORE SERIOUS COMPLAINT THIS EVENING REGARDING AN ISSUE WITH THE CRUISE CONTROL CAUSING A COMPLETE SHUTDOWN OF POWER ON OUR VEHICLE. PLEASE BE ADVISED THAT I DO NOT MAKE A HABIT OF FILING THESE COMPLAINTS. I WAS NOT EVEN AWARE OF THIS WEBSITE UNTIL TODAY. HOWEVER, AFTER I FILED THE COMPLAINT, I CHECKED TO SEE IF YOU HAD RECORD OF OTHER CONSUMERS WITH THE SAME PROBLEM. WHEN I LOOKED AT THE COMPLAINTS THAT HAD BEEN REGISTERED FOR THIS VEHICLE'S MAKE AND MODEL I SAW THAT AT LEAST 2 OTHERS HAVE REGISTERED COMPLAINTS FOR WHAT SEEMS TO BE A MANUFACTURERS DEFECT. I THOUGHT THAT I WOULD MAKE YOU AWARE THAT OUR VEHICLE ALSO HAS THIS SAME ISSUE. ONE OTHER COMPLAINANT WROTE THAT HE WAS TOLD THAT FORD WAS AWARE OF THIS DEFECT, BUT WAS REFUSING TO ACKNOWLEDGE THAT IT WAS A DEFECT. ON THE LIFTGATE, JUST BELOW THE CENTER OF THE WINDOW, ADJACENT TO THE MERCURY LOGO THERE IS AN APPROXIMATE 6 INCH CRACK IN THE BODY OF THE DOOR. IT HAS BEEN THERE FOR ABOUT 6 MONTHS. SINCE THE VEHICLE ONLY HAD ABOUT 45,000 MILES ON IT AT THE TIME, MY HUSBAND AND I AGREE THAT THIS SHOULD NOT HAVE OCCURRED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10214559January 11, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
WHEN BACKING UP WILL HESITATE AND THEN FLY BACKWARDS. FEEL OF DELAY IN TRANSMISSION WHEN HAVE COME TO A STOP AND GOING FROM ONE GEAR TO NEXT. IS INCREASING GETTING WORSE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10210933December 5, 2007
STRUCTURE:BODY:HATCHBACK/LIFTGATE
WE PURCHASED OUR MERCURY IN FEBRUARY OF 2007. AT THE TIME OF PURCHASE IT HAD AROUND 36,000 MILES. IT CURRENTLY HAS AROUND 46,000 MILES. I HAVE A CONCERN ON THE VEHICLE THAT I BELIEVE IS A DEFECT IN MATERIAL WORKMANSHIP OR A FLAW IN THE DESIGN OF THE VEHICLE. THE REAR OF THE VEHICLE HAS A CRACK ON THE REAR LIFTGATE TRIM. THE CRACK STARTS RIGHT BELOW THE REAR WIPER AND CRACKS ALONG WHAT APPEARS TO BE THE WEAK POINTS OF THE REAR BODY TRIM. I HAVE NOTICED SEVERAL VEHICLES WITH THE SAME PROBLEM THAT ARE MERCURY MOUNTAINEERS AND FORD EXPLORERS WITH THE SAME BODY STYLE AND APPROXIMATE TIME OF MANUFACTURE. THERE IS NO REASON FOR THE PLASTIC TRIM TO CRACK IN SUCH A PLACE. IT IS LIKE A STRESS FRACTURE IN THE HATCH. I BELIEVE THIS TO BE A FACTORY DEFECT IN THE DESIGN AND WORKMANSHIP OF THE VEHICLE, AND I DO NOT BELIEVE THAT A VEHICLE WHICH IS 3 YEARS OLD AND HAS LOW MILEAGE SHOULD HAVE SUCH A STRESS FRACTURE. I BELIEVE THAT FORD MOTOR COMPANY SHOULD LOOK INTO THIS MATTER AND CORRECT THIS PROBLEM. IT IS MY UNDERSTANDING THAT FORD IS AWARE OF THIS PROBLEM AND IS AVOIDING TAKING RESPONSIBILITY TO REPAIR THIS ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10208809November 13, 2007
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
VEHICLE PURCHASED USED 6/3/07. ABOUT 2 MONTHS LATER, NOTICED A POPPING NOISE FROM REAR HATCH AREA WHEN TURNING ON SLIGHT INCLINES (EG. PARKING LOTS. AROUND OCT 21, 2007, ON OPENING REAR HATCH, LEFT HINGE BOLT CAME OUT- GLASS DROPPED AND WAS CAUGHT. DEALER SAID HATCH RECALL DOES NOT INCLUDE THIS VIN #. PAID OUT OF POCKET FOR REPAIR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10205897October 16, 2007
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
SAME PROBLEM AS DESCRIBED IN "SAFETY RECALL 04S20" CONCERNING LIFTGATE GLASS HINGE. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10199667August 15, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION - NO OVERDRIVE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10194738June 27, 2007
LATCHES/LOCKS/LINKAGES:TAILGATE:LATCH
TL*THE CONTACT OWNS A 2004 MERCURY MOUNTAINEER. WHILE LIFTING THE REAR LIFT GATE, THE HINGE DETACHED AND CAUSED THE GLASS TO FALL FROM THE VEHICLE. THE CONTACT'S DAUGHTER ATTEMPTED TO CATCH THE GLASS AND HER HAND GOT CAUGHT BETWEEN THE GLASS AND THE BUMPER. THE DEALER STATED THAT THE HINGES NEEDED TO BE REPLACED. THE CURRENT AND FAILURE MILEAGES WERE 60,000.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10194100June 25, 2007
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
I OWN A 2004 MERCURY MOUNTAINEER. ON 6/23/07, I PLACED SEVERAL ARTICLES INTO THE CARGO AREA THROUGH THE LIFTGATE WINDOW HATCH. WHEN I ATTEMPTING TO CLOSE THE HATCH THE HINGES GAVE WAY AND THE ENTIRE WINDOW HATCH FELL INTO MY ARMS. FORTUNATELY I WAS ABLE TO HOLD ONTO IT AND DISCONNECT THE PISTONS THAT SUPPORTED THE WINDOW. THE HINGE PINS HAD SHEARED OFF AND BROKE THROUGH THE UPPER PIVOT OF THE HINGE. HAD A CHILD BEEN CLOSING THIS HATCH IT COULD HAVE KILLED THEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10190705May 14, 2007
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:MASTER CYLINDER
TL*THE CONTACT OWNS A 2004 MERCURY MOUNTAINEER. WHILE DRIVING IN REVERSE AND SHIFTING GEARS, THE VEHICLE HESITATED. THE CRUISE CONTROL ENGAGED WITHOUT WARNING AND THE VEHICLE STALLED WHILE DRIVING 75MPH. THE SERVICE MANAGER DROVE WITH THE CONTACT AND OBSERVED THE FAILURE; HOWEVER, HE STATED THAT THE VEHICLE WAS OPERATING NORMALLY. THE ACCELERATOR ALSO DOES NOT ENGAGE PROPERLY WHEN INCREASING SPEED. THE DEALER STATED THAT THE ELECTRICAL BRAIN FAILED AND ATTEMPTED TO REPAIR IT ON TWO OCCASIONS. AN EXPERT FROM OUT OF STATE ALSO INSPECTED THE VEHICLE; HOWEVER, THEY WERE UNABLE TO DIAGNOSE THE FAILURE. WHILE APPROACHING A STOP SIGN, THE BRAKES FAILED AND ALMOST CAUSED A CRASH. THE DEALER STATED THAT THE MASTER CYLINDER FAILED. THE FAILURE MILEAGE WAS 5 AND THE CURRENT MILEAGE WAS 52,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10187540April 11, 2007
WHEELS:LUGS/NUTS/BOLTS/STUDS
I WAS DRIVING ON STATE HIGHWAY 295 MILEMARK 54 WHEN ALL 5 LUGS BROKE ON THE PASSENGER FRONT TIRE OF THE 2004 MERCURY MOUNTAINEER. THE TIRE FELL OFF AND THE CAR PULLED TO THE RIGHT. I COMPENSATED AND STEERED LEFT TO THE CENTER GRASS MEDIAN, LUCKILY NO ONE WAS HURT. I HAD IT TOWED TO THE CLOSEST DEALER. UPON INSPECTION,1 OF THE LUGS ON THE DRIVER'S SIDE HAD FAILED. THE MECHANICS AID IT WAS EVIDENT IT WAS NOT FROM OVER TIGHTENING , BUT A FLAW IN THE LUG ITSELF. SINCE I AM 2000 MILES OUT OF WARRANTY FORD WILL DO NOTHING. HAD I BEEN IN A DIFFERENT LOCATION I AM SURE IT WOULD HAVE BEEN MUCH WORSE. BEFORE SOMEONE GETS HURT IF PEOPLE HAVEN'T ALREADY, I THINK THIS SHOULD BE INVESTIGATED. I TOOK ALL THE PARTS THAT WERE REPLACED FOR INSPECTION. *AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10187183April 6, 2007
STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT
TL*THE CONTACT OWNS A 2004 MERCURY MOUNTAINEER. THE CONTACT STATED THAT THERE WAS A CRACK NEAR THE REAR HATCH. THE VEHICLE WAS TAKEN TO THE DEALER ,BUT WAS NO LONGER UNDER WARRANTY. THE CURRENT MILEAGE WAS 25,000, AND FAILURE MILEAGE WAS 24,000.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10186320March 27, 2007
ELECTRICAL SYSTEM:12V/24V/48V BATTERY
AFTER NOT DRIVING MY VEHICLE FOR 2 DAYS THE BATTERY LEVEL IS LOW, THE RED INDICATOR LAMP ON BATTERY IS SHOWING, AND MY VEHICLE WILL NOT TURN OVER. I CONNECT MY JUMP-IT AND IT STARTS RIGHT UP. I HAVE TAKEN IT IN TO MIDLAND FORD SEVERAL TIMES AND THEY TELL ME THAT THEY CANNOT FIND ANYTHING WRONG WITH MY VEHICLE AND THEY CANNOT REPLACE ANY PARTS UNLESS THEY CAN FIND A PROBLEM. THEY WANT ME TO LEAVE MY VEHICLE THERE FOR AT LEAST TWO DAYS TO TRY TO REPLICATE THE PROBLEM, BUT REFUSE TO PROVIDE A REPLACEMENT VEHICLE OR RENTAL CAR OR I HAVE THE OPTION TO HAVE MY VEHICLE TOWED IN TO MIDLAND FORD AT MY EXPENSE SO THEY CAN VERIFY THAT THE BATTERY IS ACTUALLY LOW IN ORDER TO REPLACE IT. MY 2004 MOUNTAINEER ONLY HAS ONLY 21000 MILES ON IT AND THE PROBLEM STARTED OCCURRING AROUND 200 MILES AND IS GETTING WORSE AS TIME PASSES. LAST WEEKEND AFTER DRIVING HOME FROM WORK I DECIDED TO VACUUM OUT MY VEHICLE USING ELECTRICAL FROM MY HOUSE FOR ABOUT A 1/2 HOUR AND I DID NOT EVEN PLAY THE RADIO OR HAVE THE IGNITION KEY TURNED ON. WHEN I WAS FINISHED, I CLOSED UP THE DOORS AND DID NOT ENTER THE VEHICLE UNTIL THE NEXT MORNING WHEN I WAS LEAVING FOR WORK AND AGAIN THE BATTERY WAS DEAD WITH THE RED LIGHT ON. I TOOK IT IN AGAIN AND MIDLAND FORD SAID THEY COULD NOT FIND ANYTHING WRONG AND THEY CANNOT REPLACE THE BATTERY. I FEEL VERY CONFIDENT THAT IF THE WARRANTY WERE TO EXPIRE THEY WOULD NOT HAVE AN ISSUE WITH REPLACING THE DEFECTIVE BATTERY AT MY EXPENSE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10184952March 13, 2007
SERVICE BRAKES, HYDRAULIC
TL*- THE CONTACT STATED THAT WHILE DRIVING THE 2004 MERCURY MOUNTAINEER WITH 5000 FAILURE MILEAGE)AT 20 MPH AND TURNING AROUND IN A PARKING LOT THE VEHICLE SLOWED DOWN TO A COMPLETE STOP WITH THE FOOT ON THE BRAKE. THE VEHICLE WAS TURNED OFF AND RESTARTED. THE VEHICLE ONLY WENT APPROXIMATELY 100 YARDS. THE VEHICLE HAD TO BE TOWED TO THE DEALER, WHO HAD NOT DETERMINED THE CAUSE OF THE PROBLEM. THE CURRENT MILEAGE WAS 44,000. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10184810March 12, 2007
ELECTRICAL SYSTEM:IGNITION:SWITCH
IGNITION KEY WOULD NOT TURN WHEN WE ATTEMPTED TO START 2004 MERCURY MOUNTAINEER. AS A RESULT, WE COULD NOT START CAR. WE HAD NOT NOTICED ANY PREVIOUS PROBLEMS WITH THE IGNITION. CAR HAD TO BE TOWED TO DEALER. DEALER DRILLED OUT IGNITION CYLINDER AND BUILT AND INSTALLED NEW CYLINDER, WHICH APPEARED TO FIX PROBLEM. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10184766March 11, 2007
VEHICLE SPEED CONTROL
THROTTLE POSITION SENSOR FAILED IN 2004 MERCURY MOUNTAINEER. CAR ABRUPTLY STOPPED ACCELERATING WHILE TRAVELING AND CAME TO A STOP. FORTUNATELY I WAS IN A NEAR-EMPTY PARKING LOT WHEN THIS OCCURRED. IT COULD HAVE BEEN A VERY DANGEROUS SITUATION HAD THIS OCCURRED WHILE I WAS ON THE ROAD. AFTER THE CAR CAME TO A STOP, I WAS UNABLE TO MOVE IT FORWARD FOR MORE THAN ABOUT 100 YARDS. IT HAD TO BE TOWED. DEALER DETERMINED THAT LOSS OF ACCELERATION WAS DUE TO "TP OPEN INTERMITTENT." DEALER FIXED PROBLEM. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10183322February 23, 2007
STRUCTURE:BODY:HATCHBACK/LIFTGATE
TAILGATE HAS A "STRESS FRACTURE CRACK" BELOW THE WIPER ASSEMBLY AND TRAVELING APPROXIMATELY 6" DOWN TO THE LOGO ON THE TAILGATE. THERE WAS NO IDENTIFIED REASON FOR CRACK TO OCCUR. VEHICLE TAKEN TO DEALERSHIP LOCAL SERVICE MANAGER INDICATED THAT THERE HAVE BEEN APPROXIMATELY 500 REPORTED INCIDENTS OF THIS TYPE HOWEVER FORD/MERCURY HAS NOT ISSUED A RECALL. RECOMMENDED BUYING A NEW TAILGATE FOR $500. THE CRACK INDICATES A MANUFACTURER'S DEFECT THAT COMPROMISES THE STRUCTURAL INTEGRITY OF THE TAILGATE ASSEMBLY. I'M CONCERNED ABOUT PUTTING PEOPLE IN THIRD ROW BENCH AND/OR THE CONSEQUENCES OF GETTING STRUCK FROM THE REAR WITH THE EXISTING TAILGATE.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10182938February 19, 2007
UNKNOWN OR OTHER, SERVICE BRAKES, HYDRAULIC
BRAKE PEDAL RUBBER COVER CAME OFF DURING BRAKING. FOOT SLIPPED TO ACCELERATOR CAUSING CAR TO LEARCH FORWARD HITTING REAR OF PARKED CAR AND CAUSING DAMAGE TO THAT CAR. *JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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