Mercury Mountaineer Complaints (2004)

210 consumer complaints on file.

#10295321December 11, 2009
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS, STRUCTURE:BODY
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS - THE LEFT HINGE ON THE LIFTGATE ON MY 2004 MERCURY MOUNTAINEER FRACTURED, CAUSING THE GLASS LIFTGATE TO SWING OUT. THE RIGHT HINGE HELD BUT SHOWS CORROSION. THIS APPEARS TO BE THE SAME ISSUE IN NHTSA CAMPAIGN 04V442000 FOR MODEL YEARS 2002 - 2003. THE LIFTGATE IS NO LONGER OPERATIONAL. I HAVE NOT YET REPLACE THE PARTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10293451November 24, 2009
ELECTRICAL SYSTEM
WHILE DRIVING 40-45 MPH AND USING THE CRUISE CONTROL, CAR SUDDENLY SHUT DOWN. CHECK ENGINE LIGHT AND BATTERY LIGHT CAME ON. LOSS OF POWER STEERING, POWER BRAKES, ACCELERATION. WAS ABLE TO STEER SUV TO OFF THE ROAD BUT WAS VERY DIFFICULT TO DO SO. NEARLY RAN OFF A 10 TO 12 FOOT DROP OFF INTO A DRAINAGE DITCH. THIS HAS HAPPENED SEVERAL TIMES BEFORE. CAR MAX (WHERE WE BOUGHT SUV COULD NOT DUPLICATE THE ISSUE SO THEY SENT IT TO METRO FORD IN INDEPENDENCE, MO AND ON THE FIRST TIME IT HAPPENED REPLACE THE THROTTLE POSITION SENSOR BUT THAT DID NOT FIX THE PROBLEM). THE WRENCH AND FAIL SAFE MODE CAME ON THIS LAST TIME BUT THE PERSONS REPAIRING IT INDICATED THEY FOUND NO CODES FOR IT AND WERE UNABLE TO RE-CREATE TO DIAGNOSE. FROM RESEARCH I KNOW THIS IS A PROBLEM WITH OTHER VEHICLES OF THIS TYPE (BOTH THE LOSS OF ELECTRICAL POWER AND THE NO CODE FOUND SITUATION) BUT WE CAME VERY CLOSE TO AN INJURY RELATED ACCIDENT BECAUSE OF THIS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10293103November 21, 2009
STRUCTURE
THE GLASS IN THE LIFT REAR GATE FELL OUT INTO MY SON'S HAND. THANK GOD, HE DID NOT SUFFER ANY INJURIES. I HAD TO TAKE IT IN AND HAVE THE HINGES REPLACED. THIS REPAIR COST ME $100 BECAUSE I HAD A WARRANTY. PREVIOUS INCIDENTS SIMILAR TO MINE HAVE BEEN REPORTED. THE CAR MANUFACTURES NEED TO COME UP WITH A BETTER DESIGN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10291516November 9, 2009
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
MY LIFT GATE GLASS HINGES HAVE STARTED TO FAIL, THE PIN HOLDING THE TOP AND BOTTOM PART OF THE HINGES TOGETHER HAVE COME OUT ON ONE SIDE OF BOTH HINGES CAUSING THEM TO TURN AND START LETTING THE OTHER SIDE COME OUT. EVENTUALLY WITHIN THE NEXT COUPLE OF MONTHS THE GLASS WILL FALL OUT ALL TOGETHER. BECAUSE OF THIS THE LATCH DOES NOT LINE UP RIGHT AND HAS CAUSE THE EXTERIOR TRIM MOLDING TO COMPLETELY CRACK FROM TOP TO BOTTOM. I HAVE ORDERED THE HINGES TO BE REPLACED AND I WILL HAVE TO PAY FOR THIS REPAIR MYSELF BEFORE SOMETHING BAD HAPPENS, EVEN THOUGH THERE IS A RECALL FOR THIS ON THE PREVIOUS YEARS OF MY VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10287193October 13, 2009
AIR BAGS
TL* THE CONTACT OWNS A 2004 MERCURY MOUNTAINEER. WHILE IDLING AT A STOP LIGHT, THE AIR BAGS DEPLOYED WITHOUT ANY PRIOR WARNINGS. AN INSPECTOR FROM THE INSURANCE AGENCY CONCLUDED THAT THE FAILURE WAS CAUSED BY A MANUFACTURES DEFECT. THE MANUFACTURER WAS NOTIFIED, AND A REPRESENTATIVE REQUESTED THE CONTROL RESTRAINT MODULE FROM THE DEALER TO INVESTIGATE THE FAILURE. NO REPAIRS WERE MADE. SHE WAS AWAITING A RESPONSE FROM THE MANUFACTURER. THE FAILURE MILEAGE WAS 60,000. UPDATED 11/13/09.*LJ THE FRONT AND REAR AIR BAGS DEPLOYED. UPDATED 11/16/09
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10285591September 28, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
PROBLEMS WITH TRANSMISSION IN MY 2004 MERCURY MOUNTAINEER. WHEN IN PARK AND SHIFTING IN REVERSE IT DELAYS AND THEN A LOUD HARD CLUNK. IT ALSO CLUNKS FROM GOING INTO SECOND GEAR. MY CAR IS OUT OF THE STANDARD 36,000 MILES/ 3 YEAR WARRANTY. I AM VERY DISAPPOINT IN FORD. THE CAR HASN'T EVEN HIT 30,000 MILES YET. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10284697September 21, 2009
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
WHILE DRIVING 35-45 MPH, CAR SUDDENLY SHUT DOWN. CHECK ENGINE LIGHT AND BATTERY LIGHT CAME ON. LOSS OF POWER STEERING, POWER BRAKES, ACCELERATION. MANEUVERED VEHICLE TO NEARBY PARKING LOT, WAITED, AND THEN RESTARTED THE VEHICLE. NO PROBLEM IN RESTARTING VEHICLE AND ALL WARNING LIGHTS WERE OFF. USED CRUISE CONTROL PRIOR TO INCIDENT. INTERMITTENT PROBLEM; UNABLE TO RE-CREATE FOR FORD DEALER TO DIAGNOSE. NEW BATTERY WAS INSTALLED BY FORD DEALER IN WINTER 2009. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10279037August 1, 2009
POWER TRAIN:DRIVELINE
REAR AXLE FAILURE AT 35,000 MILES. REPLACED BOTH REAR AXLE SHAFTS, BEARINGS, SEALS, CV BOOTS, AND COMPLETE DIFFERENTIAL WITH USED PARTS PER THE EXTENDED WARRANTY COVERAGE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10269518May 20, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
DURING THE LATER PART OF JUNE 2008, I PURCHASED A 2004 MERCURY MOUNTAINEER FROM CARMAX AT THE CHICAGO RIDGE LOCATION IN ILLINOIS WHICH HAD 28,579 MILES. ACCORDING TO THE CARFAX REPORT AND SALES PERSON, THIS VEHICLE HAD SUCCESSFULLY PASSED THE 100 POINT INSPECTION, AND UNDER NORMAL DRIVING CONDITION THIS CAR HAD NO MAJOR MECHANICAL OR ELECTRICAL DEFECTS. WITHIN THE FIRST 30 DAYS I NOTICED A SLIGHT DELAY BETWEEN SHIFTING GEARS BEGAN TO MANIFEST, SO NATURALLY, I TOOK THE CAR IMMEDIATELY BACK TO CARMAX. SINCE THE PROBLEM EXCEEDED THEIR ABILITY TO FIX IT, I WAS INSTRUCTED BY CARMAX TO TAKE THE CAR BACK TO ITS ORIGINAL MANUFACTURER, WHICH IS YOUR ORGANIZATION, FORD. ON JULY 1ST 2008 A FORD MECHANIC AT THE 95TH WESTERN LOCATION REPORTED THAT THEY REPROGRAMMED THE TRUCK, REPLACED VIBRATION DAMPER, AND WORKED ON THE PULLEY-CRANKSHAFT. THE DELAY CEASED FOR A SHORT PERIOD OF TIME. WITHIN THE NEXT FEW MONTHS, THE PROBLEM REAPPEARED IN AN EVEN GREATER CAPACITY THAN BEFORE AS NOW THE GEARS BETWEEN THE FORWARD AND REVERSE PROCEEDED TO PRODUCE A KICK BACK MOTION. I DECIDED TO GET A SECOND WRITTEN MECHANICAL OPINION FROM MEINEKE TRANSMISSION AND MUFFLER ON 107TH WESTERN, ONLY TO BE TOLD THAT THE TRANSMISSION WAS BAD. SINCE THE 100 POINT INSPECTION ON THE CARFAX DID NOT INDICATE SUCH, AS I WOULD LIKE TO BELIEVE THAT CARMAX WOULD NOT HAVE SOLD ME THE CAR IN THAT CONDITION, I DECIDED TO GET YET ANOTHER WRITTEN OPINION. ONCE AGAIN, BY ANOTHER INDEPENDENT MECHANIC AT LUCHA'S AUTO REPAIR IN SOUTH CHICAGO, I WAS TOLD THAT NOT ONLY WAS THE TRANSMISSION BAD BUT THAT IT HAD TO HAVE BEEN THAT WAY UPON MY ORIGINAL PURCHASE AS THE YEAR OF THE CAR (2004) IS NOT COMMENSURATE WITH THE DEGREE OF DAMAGE TO THE TRANSMISSION AS THE CAR IS LESS THAN SIX YEARS OLD. LET ME ALSO STATE THAT THE CAR IS ALSO UNDER 50,000 MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10268381May 11, 2009
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
2004 MERCURY MOUNTAINEER-THE REAR HATCH HINGE BROKE. LOOKS LIKE IT IS CORRODED. HAVE NOT FOUND OUT HOW MUCH THIS COSTS BECAUSE OF LACK OF MONEY. HAVE FOUND NUMEROUS REPORTS ONLINE AND EVEN A RECALLS FOR THE YEAR BEFORE THIS FOR THE SAME THING. WHY ISN'T THIS BEING RECALLED? I AM A 5FT 2 INCH WOMAN, AND I HAD TO CATCH THIS WHEN IT FELL OFF. IT COULD HAVE BROKEN MY LEGS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10265613April 16, 2009
STRUCTURE:BODY:HATCHBACK/LIFTGATE
TL*THE CONTACT OWNS A 2004 MERCURY MOUNTAINEER. WHEN THE CONTACT CLOSED THE REAR LIFTGATE DOOR, IT SUDDENLY CRACKED UNDERNEATH THE WINDOW. THE DEALER STATED THAT IT WAS DUE TO A MANUFACTURER DEFECT, BUT THERE WAS NO RECALL. THE CONTACT BELIEVES THAT THE MANUFACTURER SHOULD BE RESPONSIBLE FOR THE REPAIR COST. THE CURRENT AND FAILURE MILEAGES WERE 58,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10261540March 11, 2009
STRUCTURE:BODY
REAR LIFT GATE ON 2004 MERCURY MOUNTAINEER WOULD NOT CLOSE. NOTICED HINGE ATTACHMENT FOR GLASS LOOKED AS THOUGH IT WAS FALLING OFF. GATE WOULD NOT CLOSE AND IS DAMAGED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10261334March 9, 2009
ENGINE AND ENGINE COOLING:ENGINE
I STARTED MY 2004 MERCURY MOUNTAINEER THE OTHER DAY, AND THE ENGINE STARTED MAKING A HORRIBLE NOISE, LIKE A LAWN MOWER, RIGHT WHEN IT STARTED. I SHUT IT OFF IMMEDIATELY AND EVENTUALLY HAD TO GET A TOW TRUCK TO BRING ME TO THE FORD DEALER. LUCKILY I WASN'T DRIVING THIS TIME WHEN IT HAPPENED. IT TURNS OUT THAT THE ENGINE SPAT OUT A SPARK PLUG. THIS SEEMS TO BE A CHRONIC PROBLEM WITH FORD MOTOR COMPANY SUV'S AND PICK-UPS. THE TEMPORARY SOLUTION IS TO PLUG THE SOCKET BECAUSE THE THREADS WORE OUT. HOWEVER THE SPARK PLUG WAS FACTORY-INSTALLED AND THE ISSUE IS DEFINITELY A FORD PROBLEM. THE NEXT TIME, IT COULD BE EITHER LEAD TO A TERRIBLE ACCIDENT OR THOUSANDS OF DOLLARS TO REPAIR, OR BOTH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10261351March 9, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
TL*THE CONTACT OWNS A 2004 MERCURY MOUNTAINEER. WHILE THE VEHICLE WAS TURNED OFF, THE CONTACT'S TWO YEAR OLD SON GRABBED THE KEY AND PLACED IT IN THE IGNITION. HE ATTEMPTED TO START THE VEHICLE, BUT THE ENGINE NEVER IGNITED. THE CHILD THEN PROCEEDED TO PLACE THE SHIFTER IN EITHER NEUTRAL OR DRIVE AND THE VEHICLE BEGAN TO ROLL APPROXIMATELY 350 FEET DOWN A HILL. THE VEHICLE CRASHED INTO A BRUSH-HOG AND A HONDA VEHICLE BEFORE FINALLY COMING TO A STOP WHEN IT CRASHED INTO A BUILDING. THE CHILD SUSTAINED A CONTUSION AND LACERATIONS TO HIS HEAD, CHEST, AND LEGS. THE VEHICLE WAS TOWED AND IS CURRENTLY AT A SALVAGE YARD. THE POLICE STATED THAT EVEN THOUGH THE VEHICLE WAS NOT STARTED, THE GEARS WERE ABLE TO BE SHIFTED, WHICH SHOULD NOT HAVE OCCURRED. A POLICE REPORT WAS FILED. THE CONTACT BELIEVES THAT THE FAILURE WAS DUE TO A MANUFACTURER DEFECT AND THEY SHOULD BE HELD ACCOUNTABLE. THE SPEED WAS UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 59,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10261035March 7, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
MY VEHICLES TRANSMISSION HAD SLIPPED ONCE AND TOOK IT IN AS SOON AS IT HAPPENED TO A MERCURY DEALER FOR SERVICE AND THEY CHANGED FLUID AND FILTER NOW IT DON'T HAVE REVERSE OR FORWARD GEARS UNLESS I SHIFT IT MANUALLY THE DEALER SAID IF THEY CHANGE FLUID IT WILL GET WORSE AND IT DID SO THEY ARE AWARE OF THE PROBLEM WHY WASN'T A RECALL GIVEN FOR THIS VEHICLES TRANSMISSION PLUS THERE IS NO DIP STICK ON THE TRANSMISSION TO CHECK THE FLUID NOW I HAVE A VEHICLE THAT NEEDS A TRANSMISSION THAT HAS TO BE REPLACED AT A COST OF 3500 DOLLARS AND IS OUT OF WARRANTY I AM VERY DISAPPOINTED THAT A CAR COMPANY CAN GET AWAY WITH THIS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10259704February 23, 2009
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
OUR VEHICLE WAS PURCHASED IN JUNE 2008 AT DEALERSHIP NEARBY. WE WERE DRIVING HOME AND THERE WAS A GRINDING AND POPPING SOUND IN THE REAREND OF THE VEHICLE. IT WAS ME , MY HUSBAND, 3 MTH OLD AND 2 YR OLD OCCUPYING THE CAR. MY HUSBAND GOT OUT OF THE CAR AND STATED TO GET THE BABIES OUT OF THE CAR IN A HURRY IT WAS ON FIRE. WE GOT THE BABIES OUT AND RAN IN TO CALL 911 AND THE FIRE DEPT. THE FIRE WAS CONTAINED AND TOOK TO A LOCAL GARAGE AT THAT TIME I CONTACTED MY AUTO INSURANCE TO SEE IF THIS WAS SOMETHING THAT WOULD BE COVERED. THEY SENT AN AUTO ADJUSTER OUT TO LOOK AT IT. OUR INSURANCE DID HELP TO REPAIR THE REAR DIFFERENTIAL. THE REAR DIFFERENTIAL HAD GOT SO HOT IT EXPLODED CAUSING THE FIRE. THEN AFTER THE CAR WAS REPAIRED WE BEGAN TO HAVE PROBLEMS AGAIN AT THAT TIME I CONTACTED FORD MOTOR COMPANY. THEY EXPLAINED THEY COULD NOT REPLACE THE CAR BUT IF I TOOK TO A LOCAL FORD DEALER FOR DIAGNOSTIC THEY MAY CONSIDER REPAIRING. SO I DID AND THE WHOLE TRANSFER CASE HAS TO BE REPLACED AND FORD IS NOT PAYING FOR THE COST. I JUST DON'T WANT THIS EXPERIENCE TO HAPPEN TO ANYONE ELSE AND TO RISK THEIR LIVES JUST DRIVING THIS CAR AS A RESULT TO A FIRE. THE FIRE WAS CLOSE TO THE FUEL TANK. I DON'T THINK THIS CAR IS SAFE FOR US TO DRIVE I ALWAYS HAVE THAT FEAR IN MY MIND AND WORRYING ABOUT MY BABIES. NOW I HAVE THIS NEW PROBLEM WITH THE VEHICLE TO DEAL WITH. I HAVE TALKED TO SEVERAL PEOPLE AND ONE PARTICULAR COMPANY THAT HAS THE SAME TYPE OF VEHICLES WITH THE SAME PROBLEMS. SOMETHING REALLY NEEDS TO BE DONE ABOUT THIS. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10258061February 9, 2009
STRUCTURE:BODY:HATCHBACK/LIFTGATE
TL*THE CONTACT OWNS A 2004 MERCURY MOUNTAINEER. THE CONTACT NOTICED A CRACK IN THE REAR LIFTGATE PANEL OF HER VEHICLE. THE CRACK CURVES AROUND THE MERCURY LOGO LOCATED ON THE REAR PANEL. THE CONTACT CALLED THE DEALER AND THE MANUFACTURER AND WAS INFORMED THAT THEY WOULD GIVE HER 20% OFF THE REPAIR SINCE HER VEHICLE WAS OUT OF WARRANTY. THE FAILURE MILEAGE WAS 60,000. UPDATED 03/12/09. *LJ UPDATED 03/13/09. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10256331January 26, 2009
AIR BAGS
MY 2004 MERCURY MOUNTAINEER HAS A CRACK IN THE LIFT GATE THAT APPEARED A YEAR AFTER I BROUGHT IT FROM THE DEALERSHIP. AT FIRST I THOUGHT IT WAS SOMETHING I MIGHT HAVE DONE BUT EVERY ONE I RAN ACROSS HAS THE SAME IDENTICAL CRACK IN THE SAME AREA. PEOPLE I SPOKE WITH SAID IT JUST SHOWED UP ONE DAY. IS THERE A RECALL ON THIS DEFECT? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10251697December 13, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION IS SLIPPING. I NOTICED WHEN PUTTING VEHICLE IN REVERSE IT JERKS REAL HARD INTO GEAR. ALSO COMING TO A STOP AND WHEN TAKING OFF FROM A STOP THE TRUCK WILL JERK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10250359December 1, 2008
STRUCTURE:BODY
THE FAILURE IS FOR A 2004 MERCURY MOUNTAINEER AND THE FAILURE IS A CRACK IN THE LIFT GATE THAT OCCURS RIGHT ALONGSIDE THE MERCURY EMBLEM OR LOGO ON THE BACK OF THE TAILGATE OR LIFT GATE. THIS CRACK HAS BEEN REPORTED NUMEROUS TIMES ON ONLINE FORUMS AND TO ME SEEMS LIKE A DEFICIENCY IN THE MATERIAL THAT MAKES UP THE LIFT GATE OR TAILGATE. (I.E. - THE LOGO IS SO BIG AND THE MATERIAL AROUND THE LOGO EMBLEM SO THIN THAT IT CRACKS UNDER PRESSURE AND CHANGE IN TEMPERATURE) I WOULD ALSO LIKE TO ADD THAT I HAVE BEEN TOLD THAT THE FORD EXPLORER HAS A RECALL FOR THIS EXACT TYPE OF PROBLEM, YET MERCURY HAS YET TO ISSUE A RECALL FOR THE MOUNTAINEER. THE VEHICLES THAT HAVE INCURRED THIS TYPE OF PROBLEM HAVE BEEN AROUND THE SAME YEARS (2004-2006 MODELS - OR AT LEAST THE VEHICLES THAT I HAVE SEEN THIS PROBLEM OCCUR IN.) 1. THE EVENTS THAT HAVE LED UP TO THIS FAILURE INCLUDES: MERCURY AND FORD ARE SOLELY TO BLAME FOR PRODUCING A FAULTY TAILGATE OR LIFT GATE ON THESE VEHICLES AND SHOULD RECALL THEM. THE CHANGE IN TEMPERATURE ALONG WITH AVERAGE USAGE OF SHUTTING OR CLOSING THE TAILGATE WOULD CAUSE A VIBRATION TO PROMOTE THE TAILGATE TO CRACK. I NOTICED MY FAILURE OR CRACK IN MID-AUGUST OF 2008, I'VE OWNED MY VEHICLE SINCE 2004 BUT IT HAS BEEN GARAGED ALL OF THOSE YEARS EXCEPT FOR LAST YEAR, WHICH COULD EXPLAIN WHY IT HAPPENED LAST YEAR (CHANGE IN TEMPERATURE MORE SEVERE). 2. I HAVE NOTED HOW THE FAILURE OCCURS, ITS CONSEQUENCES INCLUDE A CRACK IN THE LIFT GATE OF THE VEHICLE, WHICH IS AESTHETICALLY NON-APPEALING, AND THIS COULD LEAD TO A LARGER CRACK IN THE LIFT GATE THAT COULD EVENTUALLY CAUSE MAJOR PROBLEMS FOR THE VEHICLE. THIS CRACK (WHICH IS NOT MINOR, 3 - 5 INCHES USUALLY) COULD ALSO REDUCE OR LEAD TO COMPROMISING THE VEHICLES STRUCTURAL INTEGRITY AND REDUCE CRASH TEST RATINGS. THIS IS A BIG CONCERN FOR YOUR SAFETY. 3. I PERSONALLY SPENT OVER $400 TO REPLACE THE ENTIRE LIFT GATE. I SHOULD BE REIMBURSED AND MERCURY SHOULD RECALL THIS PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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