Mercury Mountaineer Complaints (1998)

236 consumer complaints on file.

#875452November 24, 2000
TIRES
WAS TRAVELING 40MPH WHEN RIGHT REAR TIRE BLEW. REPLACED IT WITH THE SPARE. TOWED TRUCK TO DRIVER, HE INDICATED ALL TIRES WERE BAD. CAN SEE THE STEEL BELTS COMING THROUGH RUBBER. CONTACTED FIRESTONE & INFORMED NO RECALL ON TIRES.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#557345November 15, 2000
TIRES
FIRESTONE WILDERNESS AT TIRES (P235 75 R15) CAUSED VEHICLE TO VIBRATE, CONSUMER REPLACED TIRES WITH A DIFFERENT BRAND AND HAS NO MORE PROBLEMS WITH VIBRATION IN THE VEHICLE. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#736264November 14, 2000
TIRES
THIS TIRE WAS NOT A RECALL WITH THE VD CODE. IT SUDDENLY FAILED AT HIGHWAY SPEED BY LOSING PART OF ITS TREAD. THE TREAD SEPARATED FROM THE PLY FOR A DISTANCE OF APPROX 18" ON ONE SIDE OF THE TIRE. PHOTOS ARE AVAILABLE. (DOT NUMBER: W2HLIPY2HL TIRESIZE: P235/75R15)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#557430November 6, 2000
TIRES:TREAD/BELT
CONSUMER REPLACED FIRESTONE TIRES PRIOR TO RECALL NOTICE, CONSUMER REQUEST REIMBURSEMENT BUT STILL HAS NOT RECIVED REFUND. NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#557049October 27, 2000
TIRES:TREAD/BELT
THE BELTS OF THE FIRESTONE TIRES WERE BROKEN AND SEPARATING CAUSING A ROUGH RIDE, CONSUMER PURCHASED FOUR NEW TIRES AND REQUEST REIMBURSEMENT BUT WAS DENIED BECAUSE THE REPLACEMENT TIRES WERE PURCHASED FROM A COMPETITOR PRIOR TO AUG 9, 2000. NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#556502October 23, 2000
TIRES:TREAD/BELT
THE FIRESTONE WILDERNESS AT P235/75R15SL TIRES WERE REPLACED DUE TO VISIBLE CRACKS BETWEEN THE SIDEWALL AND THE TREAD, THE TIRES ARE NOT INCLUDED IN THE (OOT-005) RECALL, CONSUMER IS REQUESTING REIMBURSEMENT. *MJS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#556351October 22, 2000
TIRES
RIGHT REAR FIRESTONE WILDERNESS AT TIRE BLEWOUT WHILE DRIVING CAUSING THE REAR END OF THE VEHICLE TO BEGIN TO FISHTAIL, THE VEHICLE WAS SITTING SO LOW THAT THE JACK COULD NOT BE USED PROPERLY. NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#734503October 17, 2000
TIRES:TREAD/BELT
PLEASE ADVISE RE: WILSON NC WILDERNESS AT RECALL POSSIBILTY - PER INFO AVAILABLE, THAT I HAVE BEEN ABLE TO OBTAIN, WILSON MANUFACTURED TIRES ARE EVEN MORE LIKELY THAN THOSE FROM DECATUR TO EXPERIENCE TREAD SEPARATION PROBLEMS BUT AS OF YET DO NOT APPEAR TO BE RECALLED. WHY NOT? I AM DRIVING ON DOT W2... SERIAL TIRES AND WOULD LIKE TO BE ADDED TO ANY DISTRIBUTION LISTS ON THE ONGOING INVESTIGATION ON A RECALL OF ALL WILDERNESS AT TIRES AND FURTHER STATISTICAL INFORMATION ON THE WILSON LOCATION. THANK YOU. (DOT NUMBER: W2 TIRESIZE: P235/75R15)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#555893October 10, 2000
TIRES
FIRESTONE WILDERNESS AT TIRES P235 75 R15 EXPERIENCED LEAKING. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#733785October 9, 2000
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE, SEAT BELTS:FRONT:WEBBING
I DID PROCEED TO THE MERCUERY DEALER FOR SEAT BELTS, OUR RIGHT REAR SEAT BELT WAS ON ORDER FOR 10 MONTHS AND MERCURY DEALER WOULDN'T DO ANYTHING ABOUT IT . I HAD PROBLEMS WITH THE FRONT SEAL BEALTS NOT RETRATING AND THEY WOULD STICK, I DID FOLLOW UP WITH A LAW SUIT AND LOST BECAUSE THEY THOUGHT MY SEAT BELT WASN'T A PROBLEM. THE REAR RIGHT WAS ON ORDER FOR ALMOST 10 MONTHS AND STILL NOTHING WAS DONE .IN NOV 1998 I HAD KNOCKING NOISE COMING FROM MY ENGINE AND THE DEALER SHIP THERE WAS NOTHING WRONG. I COMPLAINED ABOUT IT A COUPLE MORE TIMES AND NOTHING WAS DONE. WILL JUNE 2000 A NEW ENGINE WAS PUT IN BECAUSE UPTOWN COULD'T FIND A PROBLEM. THE MOST I WANT IS TO HAVE FORD TAKE THIS TRUCK BACK AND FORGET THAT LAWSUIT. WHY SHOULD I PAY FOR SOMETHING THAT THE RETRACTOR ASSEMBLEYS ARE NOT WORK . ITS A SAFTEY MATTER (DOT NUMBER: VD TIRESIZE: P225/75R75)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#733808October 9, 2000
TIRES
I'VE BEEN TO A FIRESTONE DEALER AND THE PLACE I BOUGHT THE VEHICLE, BOTH TELL ME THAT MY TIRES AREN'T ON RECALL, BUT CAN SELL ME NEW ONES.MY TIRES ARE CRACKING AROUND THE TREADS JUST LIKE THE RECALLED ONES I'VE SEEN ON TELEVISION, BUT THEY BOTH ARE TELLING ME THERE IS NOTHING THEY CAN DO ABOUT IT! I JUST CAN'T GO OUT AND AFFORD NEW ONES, AND THESE ARE CLEARLY DEFECTIVE. WHO CAN I GET TO ACTUALLY LOOK AT THESE TIRES AND TAKE RESPONSIBILITY? THE FIRESTONE REPRESENTATIVE TOLD ME THAT HE HAS SEEN SEVERAL OF MY TYPE OF SPLITTING, BUT THERE IS NOTHING HE CAN DO (HE WAS QUITE RUDE ALSO) ABOUT IT EXCEPT SELL ME NEW ONES. NOW IF THESE FIRESTONES AREN'T RECALLED AND ARE BAD, WHY WOULD I PURCHASE OTHER NON-RECALLED FIRESTONES. I HAVE RETAINED AN AIR PRESSURE OF APPROX. 34PSI SINCE I'VE OWNED IT. THESE TIRES ARE CRACKING AND ANYONE WHO WISHES TO VIEW THESE CAN JUST CONTACT ME AND I WILL MAKE THEM AVAILABLE AT ANY TIME. PLEASE CONTACT ME, I'M ABOUT AT THE END OF MY ROPE AND THESE TIRES SHOULD ALSO BE RECALLED, UNLESS OF COURSE MINE ARE DEFFECTIVE ALONE, AND THEN THEY (FIRESTONE OR FORD) SHOULD CORRECT THIS PROBLEM TO..THANK YOU FOR YOUR TIME..V/R, J. MATT DUFFIN (DOT NUMBER: W2 TIRESIZE: P235/75R15) (DOT NUMBER: W2 TIRESIZE: P235/75R15)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#556018October 9, 2000
TIRES:TREAD/BELT
TREAD IS SEPERATING FROM TIRE ON SIDE WALL, TIRES ARE NOT RECALLED TIRE DOT VDHL (FIRESTONE WILDERNESS AT P235/75R15). *ET
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#555344October 3, 2000
TIRES
FIRESTONE WILDERNESS AT TIRES(P235 75 R15) DON'T HOLD AIR PRESSURE, CONSUMER HAD TIRES SERVICED EVERY 3-5 WEEKS BECAUSE OF THIS. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#555740October 2, 2000
TIRES:TREAD/BELT
LEFT REAR FIRESTONE WILDERNESS TIRE TREAD SEPARATED AND CAUSED DAMAGE TO THE VEHICLE. NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#555642October 2, 2000
TIRES:TREAD/BELT
FIRESTONE TIRE EXPERIENCED UNEVEN WEAR, CONSUMER RECEIVED RECALL LETTER 00T005 AFTER ALREADY REPLACING TIRES NOT KNOWING IF THESE FAULTY TIRES WERE WITH THE RECALL, CONSUMER REQUESTS REIMBURSEMENT. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#871944October 2, 2000
TIRES:TREAD/BELT
THESE FIRESTONE, WILDERNESS/AT, P23575R15 ARE EQUIPPED ON A MERCURY, MOUNTAINEER 1998. THEY HAVE BEGAN TO DEVELOP CRACKS WERE TREAD MEETS THE SIDEWALL AROUND THE WHOLE TIRE,AND PARTS HAVE SEPARATED. FIRESTONE, AND FORD CONTACTED.*AK THESE TIRES HAVE A C HEAT RATING WHICH MEANS THEY CAN BE DRIVEN AT 85 MILES PER HOUR FOR 30 MIN. *YH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#555225September 28, 2000
TIRES
RIGHT FRONT FIRESTONE WILDERNESS HT TIRE (P225 70 R15) EXPERIENCED BLOW OUT. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#732643September 27, 2000
TIRES:TREAD/BELT
ON 09/14/00 I LEFT MY HOUSE AND ENTERED MY VEHICLE, TO RUN ERRANDS. UPON PULLING OUT OF MY DRIVEWAY, I NOTICED THAT MY TIRES WERE SLIPPING. UPON GETTING OUT OF THE CAR, I NOTICED I HAD A FLAT TIRE. I CALLED A FRIEND TO CHANGE MY TIRE. ONCE THE TIRE WAS OFF THE VEHICLE, I BEGAN LOOKING FOR THE REASON THE TIRE WENT FLAT. MY FRIEND AND I BOTH SOON REALIZED THAT MY TIRE WAS FLAT BECAUSE THE TREAD WAS BEGINNING TO SEPARATE FROM THE TIRE. I STILL HAVE THE TIRE IN MY GARAGE. THANKFULLY, NO ONE WAS HURT. I HAVE CONTACTED FIRESTONE, ONLY TO BE TOLD THAT MY TIRES WERE NOT INCLUDED IN THE RECALL. IT APPEARS TO ME THAT THE SAME THING IS HAPPENING TO MY TIRES THAT HAPPENED TO THE TIRES BEING RECALLED. I AM NOW AFRAID TO DRIVE MY CAR WITH THESE TIRES ON IT. BEING A FULL-TIME COLLEGE STUDENT, I NEED TO DRIVE MY CAR. I AM NOT IN A POSITION TO AFFORD THE EXTRA COST OF NEW TIRES EVEN IF I MAY BE REIMBURSED SOMETIME DOWN THE ROAD. FIRESTONE WILL NOT HELP ME. I'M HOPING YOU CAN DO SOMETHING FOR ME. THANK YOU VERY MUCH FOR YOUR TIME. *AK (DOT NUMBER: W2HL TIRESIZE: P235/75R15)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#732665September 27, 2000
TIRES
SEPTEMBER 20, 2000 I OWN A 1998 MOUNTAINEER. IT CAME WITH FIRESTONE P235/75R15 WILDERNESS AT TIRES. THE FOUR MOUNTED TIRES ARE ALL DOT W2HL 1PY 397. I RECENTLY HAD THESE TIRES INSPECTED BY MY FORD DEALER'S MECHANIC BECAUSE I WAS GOING ON AN OUT OF STATE. *AK (DOT NUMBER: W2HL1PY357 TIRESIZE: P235/75R15)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#871561September 26, 2000
TIRES:SIDEWALL
PE 00 020/TIRE TREAD SEPARATION: LEFT REAR TIRE EXPERINCED A FLAT TIRE WHILE TRAVELING AT 70 MPH. TIRE TAKEN TO A FIRESTONE CENTER, AND INFORMED CONSUMER THAT TIRE WAS SHOWING SIGNS OF WALL SEPARATION. THEY WOULD ONLY REPLACE IT AT A PRORATE EXCHANGE. TIRES WERE ORIGINAL EQUIPMENT AND MOUNTED ON A 1998 MERCURY, MOUNTAINEER; TIRE SIZE P235/75R15 AND DOT# W2HL1PY288 *AK THIS IS THE SECOND TIRE THAT HAVE BECOME DEFECTIVE. THE INNER SIDE WALL CRACKED AND THE TIRE DOES NOT HOLD AIR. *YH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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