Mercury Mountaineer Complaints (1998)

236 consumer complaints on file.

#10041112October 2, 2003
ELECTRICAL SYSTEM
WHEN HANDLING A CD THAT WAS EJECTED FROM THE STEREO OF MY 1998 MERCURY MOUNTAINEER, THE DISC WAS SO HOT I RECEIVED A FIRST DEGREE BURN. APPARENTLY, HEAT BUILD-UP WITHIN THE DASH BOARD OF THE FORD EXPLORER/MERCURY MOUNTAINEER IS CAUSING EXTREMELY HIGH TEMPERATURES AND I'M CONCERNED THAT THERE IS A POTENTIAL FIRE HAZARD. THE TEMPERATURE IS ALSO HIGH ENOUGH TO CAUSE COMPONENT FAILURES WITHIN THE STEREO HEAD UNIT ADDING TO MY CONCERN OF A POSSIBLE FIRE HAZARD. MANY INTERNET FORUMS HOST DISCUSSIONS ABOUT THE HEAT BUILD-UP CAUSING THE DISPLAY UNITS OF THE STEREOS TO FAIL INTERMITTENTLY, OR COMPLETELY. ACCORDING TO THE DISCUSSIONS, THIS IS VERY COMMON OCCURRENCE, HAPPENING ON SEVERAL FORD AND MERCURY MODELS OVER SEVERAL YEARS. (INCIDENT DATE IS APPROXIMATE). *JB
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10040420September 23, 2003
POWER TRAIN:AXLE ASSEMBLY
CONSUMER CALLED COMPLAINING THAT FRONT WHEEL AXLE BROKE WHILE DRIVING AT 65 MPH. MANUFACTURER WAS NOT CONTACTED AT THE TIME OF THIS CALL . HOWEVER, DEALER WAS CONTACTED, AND STATED THAT THE VEHICLE HAD NO WARRANTY, AND THE CONSUMER WOULD HAVE TO PAY FOR THE REPAIRS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10029706August 22, 2003
SEAT BELTS:REAR/OTHER
WHILE THE CHILD WAS IN THE BOOSTER SEAT, THE SEAT BELT WAS TOO TIGHT. WHEN THE CONSUMER TRIED TO LOOSEN THE BELT, IT BECAME SO TIGHT, THE CONSUMER HAD TO CUT THE SEAT BELT IN ORDER TO GET THE CHILD OUT. *AK *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10029148July 25, 2003
ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS, VEHICLE SPEED CONTROL:ACCELERATOR PEDAL, VEHICLE SPEED CONTROL, LATCHES/LOCKS/LINKAGES:HOOD:LATCH
ELECTRONIC CONTROLS OPERATED BY THE GENERIC CONTROL MODULE (WIPERS, REAR DEFROSTER, POWER WINDOWS ETC.) HAVE LOCKED UP. THROTTLE STICKS AFTER FULL STOP AND USE OF CRUISE CONTROL AND NEEDS EXCESSIVE FORCE TO MOVE FORWARD. EXISTING RECALLS SHOULD COVER THESE REPAIRS, AS WELL AS TWO OTHER RECALLS FOR THE CORROSIVE HOOD LATCH, AND SPEED CONTROL WHERE THE THROTTLE COULD ICE UP IN PROLONGED COLD WEATHER. I WENT IN ARMED WITH DOCUMENTATION AND THE RECALL INFORMATION FROM THE WEBSITE BUT THE SAYVILLE FORD DEALERSHIP IN SAYVILLE, NY, REFUSED TO SERVICE THEM, STATING THEY WERE "CAMPAIGNS" NOT ACTUAL RECALLS. IF YOUR VEHICLE DOESN'T COME UP FOR SERVICE ON THEIR COMPUTER, THEY DO NOT ACKNOWLEDGE THE LEGAL RECALLS AND WON'T DO THE REPAIRS. RECALL #'S: 00V072000, 99V062001, 99V164000, 97V074000.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10028724July 21, 2003
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
1998 MERCURY MOUNTAINEER. AUTOMATIC DOOR LOCKS WILL NOT UNLOCK. THIS ALSO CAUSES A PROBLEM WHEN TRYING TO UNLOCK THE VEHICLE WITH THE KEY(WON'T UNLOCK).HE HANDLES BRAKE WHEN TRYING TO GET OUT OF CAR. I WAS STUCK IN MY CAR AT THE POST OFFICE TODAY AND HAD TO CLIMB OUT OF THE WINDOW TO GET OUT. THANK GOD THIS WAS NOT AN EMERGENCY SITUATION AND KIDS WERE NOT WITH ME.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10025095June 27, 2003
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:GAS RECIRCULATION VALVE (EGR VALVE), POWER TRAIN:AUTOMATIC TRANSMISSION
1998 MERCURY MOUNTAINEER TRANSMISSION REPAIRS. *MR THERE WAS NO THIRD GEAR AND THE TRANSMISSION HAD TO BE REPLACED. ENGINE LIGHT STAYED ON AND THE EGR SENSOR HAD TO BE REPLACED. *TT *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10022503June 5, 2003
POWER TRAIN
WHILE DRIVING, THE (3RD) GEAR WENT OUT. THE TRANSMISSION WAS CHECKED AND PIECES OF THE GEAR WAS FOUND. THE TRANSMISSION WAS REPLACED AT AN INDEPENDENT TRANSMISSION MECHANIC (NORTHEASTERN TRANSMISSION). THE PARTS WERE TAKEN TO THE DEALERSHIP, HOWEVER THEY REFUSED TO INSPECTED THE PARTS. THE CONSUMER THEN CONTACTED THE MANUFACTURER, BUT THEY WERE NOT WILLING TO ASSIST. (NORTHERN OHIO AUTOMOTIVE, 7513 TYLER BLVD; MENTOR OH 44060, 440 942 2524 *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10020561May 27, 2003
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
WHILE TURNING RIGHT THROUGH A CLOVERLEAF INTERSTATE ENTRANCE RAMP AT APPROXIMATELY 35-40 MPH I ATTEMPTED TO ACCELERATE AND MERGE WITH ON-COMING TRAFFIC. THE ACCELERATOR PEDAL POPPED AND WENT UNDER THE BRAKE PEDAL. I WAS ABLE TO PULL TO THE SIDE OF THE ROAD AND VISUALLY VERIFIED THAT THE ACCELERATOR PEDAL BRACKET HAD BROKEN. THIS IS THE METAL BRACKET THAT WAS SPOT WELDED TO THE COWL PANEL/("FIREWALL"). THIS LEFT 3 HOLES IN THE COWL PANEL, EACH BEING APPROXIMATELY 7/32" IN DIAMETER. I WAS ABLE TO DRIVE THE VEHICLE HOME BY PULLING THE ACCELERATOR PEDAL TOWARDS ME UNTIL I WAS ABOVE 30 MPH, THEN I CONTROLLED THE SPEED USING THE CRUISE CONTROL. I WAS OUT OF MY HOME STATE WHEN THIS OCCURED, AND BECAUSE OF MY LOCATION AT THE TIME OF FAILURE I WAS FORCED TO DRIVE THE VEHICLE IN THIS CONDITION FOR 3 HOURS. BOTH MY WIFE AND I HAD EXTREME HEADACHES THE REMAINDER OF THE NIGHT AND MY 2 YR OLD DAUGHTER SCREAMED MOST OF THE TRIP AFTER THAT OCCURENCE. THIS POSSIBLY COULD HAVE BEEN CAUSED BY CARBON MONOXIDE POISONING DUE TO THE 3 HOLES LEFT IN THE COWL PANEL WHICH ARE DIRECTLY NEXT TO THE LH CYLINDER HEAD OF THE ENGINE. WE ALL FELT FINE THIS MORNING. I AM AN ASE CERTIFIED MASTER TECHNICIAN SO I WILL LIKELY REPAIR THIS MYSELF USING SCREWS AND LOCTITE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10018674May 14, 2003
UNKNOWN OR OTHER
MY DISPLAY LIGHTS ON MY RADIO STARTED DIMMING IN AND OUT. NOW THEY ARE COMPLETELY GONE. I TOOK IT TO MY LOCAL FORD DEALER AND THEY TOLD ME THAT IT WOULD COST AT LEAST $350 FOR THEM TO SEND IT OFF AND HAVE IT REPAIRED. THERE ARE SEVERAL OTHER SAME VEHICLES WHO HAVE THE SAME PROBLEM. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10002213January 7, 2003
PARKING BRAKE:CONVENTIONAL
THE VEHICLES BRAKE LIGHTS STAY ON. CONSUMER STATES SOMETIMES ALL THE LIGHTS WILL ILLUMINATE. CONSUMER FEELS THERE IS AN ELECTRICAL PROBLEM. PLEASE PROVIDE ANY FURTHER INFORMATION. TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#766266August 26, 2002
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
WHEN WE TOOK OUR VEHICLE IN FOR THE BRAKES TO BE CHECKED, THE ROTORS WERE SO BADLY DAMAGED FROM THE METAL PEELING THAT THEY HAD TO BE REPLACED. THE MECHANIC TOLD US THAT FOR A VEHICLE WITH THE AMOUNT OF MILES THAT OURS HAD ON IT THAT THIS SHOULD NEVER HAVE HAPPENED UNLESS THE PARTS WERE DEFECTIVE. HE TOLD US TO CHECK FOR A RECALL ON THIS PART.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8014615July 24, 2002
TIRES:TREAD/BELT
WHILE DRIVING 55-60 MPH AND WITHOUT WARNING, RIGHT REAR TIRE BEGAN TO MAKE A FLAPPING NOISE, TREAD SEPARATED AND SIDEWALL BURSTED. *AK FIRESTONE WILDERNESS HT TIRES, NO OTHER TIRE INFORMATION GIVEN, *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8014526July 23, 2002
STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS
WHEN GETTING OUT OF VEHICLE REAR DRIVER'S SIDE DOOR CAME OFF, AND COULD HAVE CAUSED AN ACCIDENT IF DRIVING OR STANDING. CAUSE UNKNOWN. DEALER NOTIFIED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#763000June 12, 2002
ENGINE AND ENGINE COOLING:ENGINE
MERCURY CLAIMS A RECALL WAS MAILED ON TWO OCCASIONS, A YEAR APART. OTHER RECALLS WERE RECEIVED AND WORK COMPLETED. OTHER MERCURY OWNERS REPORTING SAME PROBLEM AND THEY HAVE NEVER RECEIVED THIS RECALL. NHTSA WEBSITE HAS NO INFORMATION ABOUT SUCH A RECALL OR WARRANTY ON THE TIMING CHAIN OF THIS VEHICLE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#762947June 11, 2002
STRUCTURE:BODY
THE FLOORBOARD GOT SO HOT IN A SIX MILE DRIVE THAT THE PASSENGER COULD NOT SIT WITH FEET ON THE FLOOR. I MY WARRANTY WAS ALMOST UP AND I HAD NO SUCESS WITH THE SERVICE DEPARTMENT AT LES JACOBS FORD IN FIXING THIS IN THEIR OVER 10 ATTEMPTS. I THEN TRADED THE VEHICLE OFF TO ANOTHER DEALER WHO INFORMED ME THAT ACCORDING TO THE CARFAX REPORT IT WAS WRECKED IN 3/22/98. I WAS NOT INFORMED OF THIS AT THE TIME OF THE PURCHASE OF THIS AUTO. I HAVE FILED A REPORT WITH THE MISSOURI ATTORNEY GENERAL'S OFFICE AND I HAVE NOTIFIED LES JACOBS FORD & MERCURY. I HANDED A COPY OF THE CARFAX REPORT TO THE FORMER SERVICE MANAGER NOW GENERAL MANAGER, [XXX]. NOTICE THE NAME IS THE SAME AS THE DEALERSHIP. HE IS THE SON OF THE OWNER. I HAVE ALSO TALKED TO TWO 98 EXPLORER OWNERS WHO ARE HAVING THE SAME PROBLEM AND I HAVE ENCOURAGED THEM TO ALSO FILE WITH YOU.*AK PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#762167May 22, 2002
EXTERIOR LIGHTING:BRAKE LIGHTS
THE RIGHT BRAKE LIGHT WAS NOT WORKING. I PURCHASED A NEW BULB WHICH ACCORDING TO THE PARTS BOOK SHOULD WORK. THIS BULB WOULD NOT FIT INTO THE "SOCKET." THE ONLY BULB IN THE STORE THAT WOULD FIT WAS A SIGNAL LIGHT BULB WHICH PROMPTLY BURNT OUT. I THEN WENT TO THE LOCAL FORD DEALER AND REQUESTED A BULB. THE PARTS MANAGER LOOKED UP THE PART AND I GOT A NEW BULB WHICH WOULD NOT FIT INTO THE BRAKE LIGHT SOCKET. I THEN ASKED FOR A FORD MECHANICS ASSISTANCE IN REPLACING THE BULB. HE COULD NOT GET IT TO GO INTO THE SOCKET AND HE THEN LOOKED UP THE BULB NUMBER. I WAS GIVEN THE CORRECT BULB. IT WOULD NOT FIT INTO THE SOCKET. THE MECHANIC THEN GROUND ONE SIDE OF THE BASE'S NOTCH OFF SO THAT IT WOULD SLIDE INTO THE LIGHT ASSEMBLY SO THAT I GO HOME. THE BRAKE LIGHT WAS WORKING AT THAT TIME. I DO NOT HAVE THE TIME OR TOOLS TO GROUND A PIECE OF THE BULB BASE OFF EVERY TIME I NEED A BRAKE LIGHT REPLACED. THIS MAKES ME WONDER HOW MANY MORE NON-STANDARD PARTS I HAVE ON THIS "AMERICAN MADE" PRODUCT.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#761242April 26, 2002
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
THE BRAKCET FOR THE SLIDING SEAT ON THE PASSENGER SIDE FLOORBOARD GOT SO HOT THAT IT BLISTERED MY THUMB WHEN I BUMPED IT TRYING TO GET THE INHALER THAT I DROPPED. MY DAUGHTER HAD BEEN HAVING ASTHMA ATTACKS IN THIS AUTO. I NOW HAVE HER RIDE WITH SOMEONE ELSE AND THE ATTACKS HAVE STOPPED. BECUASE THE MERCURY'S FLOORBOARD GETS SO HOT, I NO LONGER ALLOW MY CHILDREN TO RIDE IN IT.*AK
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#8006458March 27, 2002
STRUCTURE:BODY:BUMPERS
CONSUMER STATES THAT WHILE SITTING IN TRAFFIC THE VEHICLE BEHIND THE CONSUMER RAN INTO THE CONSUMER'S VEHICLE AND THE WHOLE REAR BUMPER WAS DAMAGED, $800 DOLLARS WORTH OF DAMAGE, THE OTHER VEHICLE WHICH WAS A MALIBU HAD ONLY MINOR SUPERFICIAL DAMAGE TO THE VEHICLE'S BUMPER FACIA. THE DEALER WAS CONTACTED. NLM TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8006422March 26, 2002
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:CALIPER, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
ROTORS AND CALIPERS HAVE BEEN REPLACED 3 TIMES DUE TO EXCESSIVE WEAR. NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8006439March 26, 2002
EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
THE RADIO DISPLAY LED READ OUT WILL GO BLACK INTERMITTANTLY, THE DEALER REPLACED THE MAIN CIRCUIT BOARD DUE TO A BAD DESIGN. THE WAY IT WAS DESIGNED THEY HAD IT TOO CLOSE TO THE BACK SIDE OF THE DISPLAY WHERE THE CAPACITORS WOULD GIVE OFF HEAT AND CAUSE OVER HEATING AND BLACK OUTS. *JG NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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