Mercury Mountaineer Complaints (1997)

328 consumer complaints on file.

#758674February 26, 2002
VISIBILITY:WINDSHIELD WIPER/WASHER
POTENTIAL SAFETY HAZARD MERCURY MOUNTAINEER 1997 I VIEW WINDSHIELD WIPER FAILURE AS A SERIOUS PROBLEM. I KNOW FOR A FACT THAT FORD HAS REPLACED A PARTICULAR PART 4 TIMES DUE TO PART FAILURE. I HAVE ALL OF THESE PART NUMBERS IF NEEDED BUT IT DON'T WANT TO TAKE THE TIME TO TYPE THEM IN HERE IF NOT WANTED. EVERY TIME I GO TO HAVE THIS PROBLEM FIXED IT COST OVER $100 IN LABOR ALONE. PLEASE LOOK INTO THIS MATTER. WHEN IT IS RAINING ETC. AND YOUR WIPERS FAIL IT IS NO "PIECE OF CAKE"!!!*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8003541February 5, 2002
SUSPENSION:FRONT
WHILE DRIVING 45-50 MPH A RATTLE / SHAKING WOULD START COMING FROM FRONT OF VEHICLE. DEALER / MANUFACTURER WERE NOTIFIED. FEEL FREE TO PROVIDE ANY FURTHER INFORMATION. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8003337January 31, 2002
SUSPENSION:FRONT
WHILE DRIVING AT ANY SPEED THERE IS A LOUD THUMPING NOISE THAT COMES FROM THE FRONT END OF VEHICLE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8003226January 30, 2002
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR, ELECTRICAL SYSTEM:12V/24V/48V BATTERY
WHILE DRIVING ALTERNATOR MALFUNCTIONS, CAUSING BATTERY TO GO DEAD. BATTERY LIGHT ILLUMINATES ON DASHBOARD. PLEASE PROVDIE ANY FURTHER INFORMATION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8003235January 30, 2002
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR, ELECTRICAL SYSTEM:12V/24V/48V BATTERY
WHILE DRIVING ALTERNATOR MALFUNCTIONS, CAUSING BATTERY LIGHT TO ILLUMINATE ON DASHBOARD. PLEASE PROVIDE ANY FURTHER INFORMATION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8003251January 30, 2002
UNKNOWN OR OTHER
WHILE DRIVING ENGINE LIGHT ILLUMINATES ON DASHBOARD, CAUSE UNKNOWN. PLEASE PROVIDE ANY FURTHER INFORMATION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8003254January 30, 2002
EQUIPMENT:APPLIANCE:AIR CONDITIONER
WHILE DRIVING AIR CONDITIONER COMPRESSOR LEAKS, HAS BEEN REPLACED ONCE, AND CONTINUES TO LEAK. PLEASE PROVIDE ANY FURTHER INFORMATION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#756990January 17, 2002
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
THE PLASTIC AIR BLEND DOOR, WHICH IS INSIDE THE HEATER AIR PLENUM, BROKE WHEN THE VEHICLE WAS JUST OUTSIDE OF WARRANTY. TWO DIFFERENET DEALERS QUOTED ME $700-$800 TO MAKE THE REPAIR SINCE IT INVOLVES REMOVING THE DASH. I CANNOT BRING MYSELF TO PAY THAT MUCH MONEY JUST TO HAVE HEAT IN THE CAR, BUT IT IS A SAFETY HAZARD IN WINTER WEATHER SINCE I CANNOT KEEP THE WINDSHIELD DEFROSTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#753537October 22, 2001
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
THE PROBLEM I,M REPORTING HAS HAPPENED TWICE AND I REFUSE TO DRIVE VEHICLE AFTER THE LAST INCIDENT . AFTER COMING TO A STOP , THE VEHICLE MOVES AHEAD AND AS HARD AS YOU BRAKE THE FASTER IT MOVES . HAS ALMOST CAUSED 2 ACCIDENT THE BOTH TIMES ITS DONE IT . MY FEARS ARE THE DEALERSHIP (MANUFACTURER ) WILL NOT OWN UP TO THE SEVERITY OF THE PROBLEM . WOULD LIKE TO KNOW MY LEGAL RIGHTS CONCERNING THIS PROBLEM AND ALSO REPORT WHAT I BELIEVE IS A VERY DANGEROUS SITUATION .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#896242September 12, 2001
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
ACCELERATOR PEDAL IS TOO CLOSE TO BRAKE PEDAL. THIS CAUSES SUDDEN ACCELERATION WHEN APPLYING BRAKE PEDAL BECAUSE BOTH PEDALS ARE BEING APPLIED. APPOINTMENT FOR DEALER HAS BEEN MADE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#895777September 5, 2001
VEHICLE SPEED CONTROL
WHILE DRIVING 20-25 MPH AND BRAKING VEHICLE ACCELERATED. BRAKE PEDAL FELT NORMAL. DURING BRAKING VEHICLE SLOWED A BIT, ENGINE REVVED AGAIN. CONSUMER UNABLE TO STOP VEHICLE, HIT ANOTHER VEHICLE. NO INJURIES. $ AMOUNT OF DAMAGE UNKNOWN AT THIS TIME. *AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#562514August 15, 2001
TIRES:TREAD/BELT, EQUIPMENT:APPLIANCE:AIR CONDITIONER, ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR, ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:BELTS AND ASSOCIATED PULLEYS, EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
THE MANUFACTURER RECOMMENDED THAT ALL THE FIRESTONE TIRES BE REPLACED, TWO OF THE ORIGINAL WILDERNESS AT TIRES THAT CONSUMER HAD ON HIS VEHICLE WAS REPLACED PRIOR TO RECALL, THERFORE CONSUMER WAS DENIED REIMBURSEMENT.*YH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#894404August 15, 2001
SUSPENSION:FRONT:CONTROL ARM
VEHICLE IS MAKING A NOISE IN FRONT END DUE TO DEFECTIVE BALL JOINTS. CONSUMER HAS YET TO CONTACT DEALER. PLEASE PROVIDE ANY FURTHER INFORMATION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#750069August 8, 2001
TIRES
MY HUSBAND WAS DRIVING AT 70MPH, AND THE DRIVER SIDE REAR TIRE TREAD CAME OFF AND WRAPPED AROUND THE REAR AXLE. WE HAD BEEN TRAVELING FOR ONLY AN HOUR AND 25 MINUTES AND THE OUTSIDE TEMPERATURE WAS 85 DERGREES. *AK
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#891977July 5, 2001
VEHICLE SPEED CONTROL
WHILE TURNING INTO AN INTERSECTION VEHICLE STARTED TO REV AND TAKE OFF. MOTOR ON VEHICLE WAS GOING FASTER AND FASTER. FOOT WAS ON BRAKE, AND VEHICLE WOULD NOT STOP. AFTER 10 SECONDS MOTOR WAS BACK TO NORMAL. *AK THIS HAS OCCURRED ON THREE SEPARTE OCCASIONS, ONE TIME THERE WAS AN ACCIDENT WHERE THE CONSUMER HIT THE VEHICLE IN FRONT OF HIM, THERE WERE NO INJURIES, CONSUMER FOUND SERVICE BULLETING 97S67 AND STATES THAT THIS EXACTLY DESCRIBES THE PROBLEM THE VEHICLE IS EXPERIENCING. *SLC
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#747555June 28, 2001
ELECTRICAL SYSTEM:IGNITION
TRUCK CAUGHT FIRE AND BURNT UP WHILE SITTING IN THE DRIVEWAY TURNED OFF DUE TO SHORT IN THE IGNITION. (DETERMINED BY THE FIRE DEPT.)*AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#747330June 24, 2001
SUSPENSION:FRONT
I WAS ONE OF THE FORTUNATE FORMER OWNERS OF FIRESTONE WILDERNESS AT TIRES. ON JANUARY 28,2000 I VISITED A LOCAL TIRE KINGDOM INC TIRE DEALERSHIP IN CLEARWATER FLORIDA FOR A POSSIBLE FRONT END ALIGNMENT AND TIRE BALANCING BECAUSE I WAS COMPLAINING ABOUT A VIBRATION IN MY FRONT END OF MY 97 MERCURY MOUNTAINEER. I DO MOSTLY HIGHWAY DRIVING @ 60-70MPH AT THE TIME I HAD 34K MILES ON THE ODOMETER. WHEN THE MECHANIC STARTED WORKING ON MY CAR HE BEGAN REMOVING THE TIRES FROM MY SUV TO ROTATE AND BALANCE MY TIRES. HE NOTICED THAT TWO OF MY TIRES HAD SIGNS OF BELT SEPARATION AND THE TIRES WERE NO LONGER USABLE. I ACTUALLY WITNESS THE CONDITION OF THESE TIRES . IT WAS RECOMMENDED THAT THE TIRES BE REPLACED. WHICH I IMMEDIATELY APPROVED THEM TO DO. I ACTUALLY REPLACED ALL FOUR TIRES. AT A COST OF APPROX. $400.00. AS WE ALL KNOW FIRESTONE BEGAN THE RECALL OF WILDERNESS AT TIRES PRODUCED AT THE DECATUR PLANT EXPERIENCED AN INCREASED RATE OF TREAD SEPARATION CLAIMS.*AK (DOT NUMBER: W2 TIRESIZE: P235X15)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#746798June 13, 2001
TIRES
THE TIRES FAILED TWO WEEKS PRIOR TO THE OFFICIAL FIRESTONE RECALL. NEITHER FIRESTONE NOR FORD IS WILLING TO REIMBURSE ME FOR THE COST OF REPALCING THE TIRES. *AK (TIRESIZE: P235/75R15)( DOT NUMBER: TIRE SIZE: P235/75R15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#746758June 12, 2001
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
THROTLE STICKS IN THE CLOSED POSITION. SIMILAR TO NHTSA RECALL NUMBER 00V422. WHEN THROTTLE CLOSED, STICKS, CAUSING THE VEHICLE TO JUMP. CAME CLOSE TO HITTING CAR IN FRONT. DEALER REFUSED TO REPLACE AT DEALERS EXPENSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#889791June 5, 2001
VEHICLE SPEED CONTROL
WHEN FIRST PRESSING DOWN CONSUMER WAS IN A COAST MODE, AND THROTTLE WOULDN'T BUDGE. DEALER WANTED $300 FOR REPAIR. RECALL 00V422000/ MANUFACTURER'S RECALL 00S568 DIDN'T APPLY TO CONSUMER BECAUSE VEHICLE HAD A 5.L ENGINE, AND RECALL WAS FOR A 4.L ENGINE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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