Mercury Mountaineer Complaints (2007)

81 consumer complaints on file.

#10596644June 6, 2014
SEATS
WHILE DRIVING THE POWER DRIVERS SEAT BEGAN TO MOVE BACK AS IF THE CAR HAD BEEN SHUT OFF. IT HAS OCCURRED SEVERAL TIMES. I HAVE FOUND THAT BY MOVING THE IGNITION KEY THE SEAT RETURNS TO THE DRIVING POSITION. THE DANGER IS TWOFOLD 1. IT PUTS THE DRIVER IN AN UNSAFE POSITION. 2. IT COULD EASILY CAUSE A SEVERE ACCIDENT. I AM TAKING THE CAR TO A FORD DEALER TO HAVE IT CORRECTED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10588616May 15, 2014
SEATS
WHILE DRIVING THE DRIVER SEAT WENT BACK TAKING MY FOOT OFF THE PEDAL. THIS HAPPENS ALL THE TIME. I HAVE TRIED TO DEACTIVATE THE EASY EXIT PROGRAM BUT I HAVE NOT BEEN ABLE TO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10576197April 1, 2014
ENGINE
TL* THE CONTACT OWNS A 2007 MERCURY MOUNTAINEER. THE CONTACT STATED WHILE DRIVING 40 MPH THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO THE DEALER FOR INSPECTION AND THEY STATED THAT THE ENGINE OVERHEATED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 90,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10568176March 10, 2014
SEATS
I WAS DRIVING DOWN THE ROAD AT 75 MPH AND THE DRIVERS SEAT MOVED BACK TO THE EASY EXIT POSITION AND THE LIGHT CAME ON. THIS ALSO HAPPENED TO MY 16 YEAR OLD DAUGHTER AS SHE WAS DRIVING THE VEHICLE TO THE STORE THE OTHER DAY AND REALLY FRIGHTENED HER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10555994December 13, 2013
SEATS
WHILE DRIVING ON THE HIGHWAY THE DRIVERS SEAT MOVED ALL THE WAY BACK AND INTERIOR LIGHTS CAME ON. THE SEAT PROCEEDED TO GO FORWARD AND BACKWARDS NUMEROUS TIMES. THIS HAS HAPPENED REGULARLY FROM SEPTEMBER TO DECEMBER. ON BACK ROADS AND HIGHWAYS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10550211October 28, 2013
VISIBILITY:REAR WINDOW WIPER/WASHER, POWER TRAIN, VEHICLE SPEED CONTROL, INTERIOR LIGHTING
2007 MERCURY MOUNTAINEER. CONSUMER WRITES IN REGARDS TO ACCELERATION AND CONSOLE LIGHTING ISSUES AND PROBLEMS WITH BACK WINDSHIELD WIPERS. *SMD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10548767October 21, 2013
ELECTRICAL SYSTEM, POWER TRAIN
APPARENTLY THERE HAVE BEEN A LOT OF ISSUES WITH THE THERMOSTAT HOUSING LEAKING FLUID INTO THE ELECTRICAL SYSTEM CAUSING IT TO SHORT OUT. I WAS DRIVING, WENT TO TAKE OFF IN RUSH HOUR TRAFFIC AND THEY VEHICLE WOULDN'T GO BECAUSE THE LEAK AND RUINED A PART OF THE ELECTRICAL SYSTEM AND THE GEARS WOULD SHIFT. IT WAS ALMOST LIKE THE TRANSMISSION HAD GONE OUT. I HAVE READ SEVERAL ACCOUNTS WHERE THIS HAS HAPPENED TO TONS OF <09 MOUNTAINEERS AND EXPLORERS. TSB 09-22-15 CAME OUT ABOUT THIS ISSUE. I WAS DRIVING WITH MY INFANT DAUGHTER AND WE COULD HAVE BEEN INJURED VERY BADLY. SOMETHING NEEDS TO BE DONE ABOUT THIS. IT HAS BEEN IDENTIFIED AND APPARENLTY AFFECTS PEOPLE'S CARS AND THEIR ABILITY TO ACCELERATE. VERY DANGEROUS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10544208September 18, 2013
SEATS
I HIT A BUMP AND THE SEAT MOVED BACK AND THE DOME LIGHT TURNED ON. I AM 6 FOOT 1 AND EVEN FOR ME THE PEDALS ARE A REACH. IT HAS ALSO HAPPENED TO WIFE AND SHE IS MUCH SHORTER THAN ME AND CANNOT REACH THE PEDALS AT ALL. THIS IS VERY DANGEROUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10522305June 28, 2013
POWER TRAIN
TL* THE CONTACT OWNS A 2007 MERCURY MOUNTAINEER. THE CONTACT STATED THAT THE VEHICLE FAILED TO SHIFT OUT OF PARK. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DETERMINED THAT THE GEAR SHIFTER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT ALSO STATED THAT THE SHIFT CABLE FAILED DURING ONE OF THE OCCURRENCES. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 43,236. UPDATED 09/18/13*LJ THE CONSUMER STATED WHEN SHE STARTED THE VEHICLE, THE GEAR SHIFT MOVED FREELY AND WOULD NOT ENGAGE ANY GEAR. THE VEHICLE WAS TOWED BY A FLATBED. IT WAS DETERMINED THE GEAR SHIFT LEVER CIRCUIT BOARD NEEDED TO BE REPLACED. ON JULY 3, 2012, THE GEAR SHIFT BECAME STUCK IN PARK. AGAIN, THE VEHICLE HAD TO BE TOWED. THE TECHNICIAN FOUND THE SHIFT CABLE OFF AND THE SHIFTER WAS NOT WORKING PROPERLY. THE SHIFTER WAS REPLACED. ONE MONTH LATER, THE GEAR SHIFT BECAME STUCK IN PARK AGAIN, AND WAS TOWED FOR A THIRD TIME. HOWEVER, UPON ARRIVAL IT WAS NOT STUCK IN PARK ANYMORE. SHE WAS INFORMED THAT THE SLIGHT INCLINE OF THE DRIVEWAY WHERE IT WAS PARKED MAY HAVE CAUSED THE WEIGHT OF THE VEHICLE TO SIT ON THE PARK BALL CAUSING THE GEAR TO HOLD THE SHIFTER. THE REPAIR SHOP RECOMMENDED THE CONSUMER ACTIVATE THE EMERGENCY BRAKE, AT ALL TIMES. ON JUNE 10, 2013. THE VEHICLE BECAME STUCK IN PARK AGAIN. THE CONSUMER CALLED THE REPAIR SHOP, AND SOMEONE CAME OUT TO HER HOUSE. ONCE THE TECHNICIAN ROCKED THE VEHICLE BACK AND FOURTH, IT CAME OUT OF PARK. THE CONSUMER WENT TO A TRANSMISSION SHOP, WHERE SHE WAS INFORMED THE ANGLE OF THE LEVER HAD BEEN MODIFIED 24 TIMES, THE ROD AND PAWL HAD BEEN MODIFIED 12 TIMES. UPDATE 09/26/13
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10511504May 11, 2013
POWER TRAIN
WHILE ON THE FREEWAY MY CAR STARTED TO LOOSE POWER. I WOULD PUSH ON THE GAS AND THE CAR WOULD NOT ACCELERATE. SINCE THE FIRST TIME THIS HAS HAPPENED ON NUMEROUS OCCASIONS. AND HAVE TAKEN IT TO MANY MECHANICS WHICH FINDS OUT NOTHING IS WRONG OF COURSE. FINALLY I FIND OUT THIS IS A THROTTLE POSITION SENSOR MADE BY FORD. AND THERE HAS BEEN MANY FORD CARS AND PARTS EXPERIENCING THIS SAME THING. THIS IS DEFINITELY A SAFETY HAZARD SO WHY HAS FOR NOT RECALLED THIS? DO PEOPLE HAVE TO START DYING BEFORE THEY DO SOMETHING? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10509976April 29, 2013
SEATS
I WAS DRIVING ON THE EXPRESSWAY AT 55 MPH. I HIT A SLIGHT BUMP IN THE ROAD. THE DOME LIGHTS CAME ON AND THE SEAT MOVED BACKWARDS, AS IF I HAD JUST REMOVED THE KEY FROM THE IGNITION. I THANKFULLY THOUGHT QUICKLY AND PUSHED ON THE KEY, WHICH MADE THE SEAT MOVE BACK INTO POSITION. IT WAS JUST A MIRACLE THAT THE FIRST THING I THOUGHT TO DO TO FIX THE PROBLEM ACTUALLY DID. THAT COULD HAVE BEEN A VERY SERIOUS INCIDENT, AS MY FEET WERE TOO FAR FROM THE BRAKE PEDAL AND I COULD HARDLY REACH IT. I WOULD NOT HAVE BEEN ABLE TO STOP IF I NEEDED TO STOP QUICKLY. THAT WAS THE FIRST OF MANY OCCURRENCES. IT HAS HAPPENED TO ME TURNING CORNERS, DRIVING ON BUMPY ROADS, HAVING TO BRAKE SUDDENLY (I JUST BARELY MISSED HITTING THE CAR IN FRONT OF ME), AND EVEN PULLING IN AND OUT OF MY DRIVEWAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10506065April 12, 2013
SEATS
TL* THE CONTACT OWNS A 2007 MERCURY MOUNTAINEER. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH, THE FRONT DRIVER'S SIDE SEAT MOVED BACK INADVERTENTLY. THE MANUFACTURER WAS NOT MADE AWARE OF FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10503575March 19, 2013
POWER TRAIN
WHEN TRAVELING IN "OVERDRIVE", UPON ACCELERATION, THE TRANSMISSION WILL BUCK, VIOLENTLY DEPENDING HOW HARD YOU PRESS ON THE PEDAL. THE ONLY TIME THIS WILL NOT HAPPEN IS IF YOU CONTROL THE VEHICLE SPEED WITH THE CRUISE CONTROL. I HAVEN,T HAD IT GO TO THE DEALER AS OF YET FOR INSPECTION, SO THERE ARE NO CONCLUSIONS AS OF YET AS TO WHAT MAY BE WRONG. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10490407December 28, 2012
WHEELS
DISCOUNT TIRE COMPANY INFORMED ME THAT THEY HAD A TECHNICAL BULLETIN - WHEEL ADVISORY THAT SAID; "DO SERVICE THE MERCURY MOUNTAINEER 18" OE WHEELS (2005 AND NEWER) THEY FOUND IN TESTING THAT THE FRONT BEAD HUMP HAS A RIDGE ON THE BALCONY LEDGE WHICH CAN CAUSE BEAD DAMAGE WHEN MOUNTING. TESTS WERE CONDUCTED WHERE SEVERAL TYPES OF TIRES WERE MOUNTED AND INFLATED ON THE OE WHEELS. THE ONLY TIRE THEY WERE ABLE TO SEAT AT (50PSI) WAS THE ORIGINAL EQUIPMENT MICHELIN. AFTER MOUNTING AND FOUND THAT IT HAD A DAMAGED BEAD. DURING THE TEST, THEY WERE NOT ABLE TO GET A TIRE TO SEAT WITHOUT DAMAGING THE BEAD. THE RECOMMENDATION: DO NOT SERVICE THESE WHEELS. CENTRAL FLORIDA LINCOLN DEALER (FORMERLY CENTRAL FLORIDA LINCOLN MERCURY) DID NOT HAVE ANY SERVICE BULLETIN ON THIS PROBLEM. THE ONLY WAY I COULD GET NEW TIRES FOR MY MERCURY MOUNTAINEER WAS TO BUY NEW 17" WHEELS AND HAVE NEW TIRES MOUNTED ON THEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10489013December 17, 2012
ELECTRICAL SYSTEM, SEATS
TL* THE CONTACT OWNS A 2007 MERCURY MOUNTAINEER. WHILE DRIVING APPROXIMATELY 40 MPH, THE FRONT DRIVER'S SIDE SEAT MOVED BACKWARD AND FORWARD INDEPENDENTLY. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIAN WAS ABLE TO DUPLICATE THE FAILURE AND RECOMMENDED REPLACING THE IGNITION. THE TECHNICIAN ADVISED THAT IF THE FAILURE CONTINUED, THEN THE SEATING HARNESS WOULD HAVE TO BE REPLACED. THE CONTACT HAD THE TECHNICIAN DISCONNECT THE SEAT. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 52,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10485935November 25, 2012
VEHICLE SPEED CONTROL
WHEN BRAKING THE VEHICLE ACCELERATES, WHEN SLOWING DOWN TO A STOP SIGN OR A RED LIGHT AND IT HAPPENS WHEN PARKING FORWARD OR REVERSE. I RECENTLY PURCHASED THE VEHICLE 8/2012. I AM VERY DISPOINTED BECAUSE I REALLY LIKE THIS SUV. I HOPE THE DEALER WILL FIX THIS SPEED CONTROL PROBLEM FREE OF CHARGE BECAUSE THIS SITUATION COULD GET DANGEROUS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10473683September 4, 2012
POWER TRAIN, UNKNOWN OR OTHER
WE BOUGHT THE CAR 2 YEARS AGO AND A FEW MONTHS AFTER WE HAVE PURCHASED IT, IT STARTED TO ACT UP. WHEN WE PULL THE SHIFT GEAR TO REVERSED, IT JERKS REAL BAD AS IF WE WERE REAR ENDED. A FEW TIMES, THE SHIFT GEAR WOULD BE STUCK. WE COULD NOT PULL THE SHIFTER DOWN TO REVERSE FROM PARK. IT NORMALLY TAKES US AN HOUR SO TO DO IT BUT TONIGHT, IT WAS WORST. WE WERE STUCK ON PARK...FINALLY AFTER AN HOUR, WE WERE ABLE TO PULL IT FROM PARK AND ONTO REVERSE FROM THE GARAGE. ONLY THIS TIME REVERSE WAS PARK, NEUTRAL WAS REVERSE, DRIVE WAS NEUTRAL AND 3 WAS DRIVE. IT WAS SO FRUSTRATING....AND TO TOP THAT OFF, MY HUSBAND AND I BOTH GOT INTO A HEATED ARGUMENT OVER THIS STUPID CAR!! WE STILL CANNOT GET IT FIXED BECAUSE WE DON'T HAVE THE MONEY!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10472722August 28, 2012
STEERING, ENGINE
I WAS DRIVING ON THE HIGHWAY AND NOTICED THAT MY STEERING WAS NOT WORKING WELL. MY ENGINE WAS OVERHEATING AND EVENTUALLY SHUT OFF. I HAD TO PULL OVER ON THE SIDE OF THE HIGHWAY. WHEN I GOT SOMEONE TO LOOK AT THE CAR, WE REALIZED IT HAD NO COOLANT. WE FILLED UP THE COOLANT AND EVERYTHING SEEMED FINE. ABOUT A MONTH LATER I NOTICED THAT THE ENGINE WAS MAKING THE SAME NOISE AS IT HAD BEFORE AS IF IT WERE WORKING TOO HARD. I CHECKED THE COOLANT AND IT WAS COMPLETELY EMPTY AGAIN. I HAVE A FRIEND WHO ALSO OWNS THE MM AND HAD THE SAME PROBLEM. THE REPAIR AND COST OF A NEW RADIATOR WAS 1500. FORD/MERUCY NEEDS TO DO A RECALL ON THIS PRODUCT AND GET IT TAKEN CARE OF. I JUST PURCHASED THIS CAR IN JANUARY AND SHOULD NOT HAVE TO BE SPENDING SO MUCH MONEY ON A REPAIR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10454453April 8, 2012
ENGINE AND ENGINE COOLING, POWER TRAIN
MY TRANSMISSION JERKS AS I ACCELERATE DURING TRAVEL. TO ME IT'S GETTING WORSE. I HAVE HAD IT LOOKED AT. NO CODES ARE SHOWING THAT I HAVE A PROBLEM. BUT CLEARLY SOMETHING IS WRONG. I HAVE DONE THIS SEVERAL TIMES, STILL NO CODES TO INDICATE ANYTHING IS WRONG WITH MY VEHICLE. ALSO MY GAS SENSORS ARE SHOT. ENGINE LIGHT GOES IN AND OUT. MY VEHICLE HAS STOPPED IN THE MIDDLE OF ATLANTA TRAFFIC, CAUSING PROBLEMS OF OTHER VEHICLES TRAVELING IN THE DIRECTION THAT I AM WITH CHILDREN. I ALSO HAVE THE PROBLEM WITH BACKING MY VEHICLE, IT JERKS BEFORE BACKING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10448098February 15, 2012
SEATS
WHILE DRIVING ON A FEW DIFFERENT OCCASIONS NOW, MY DRIVER'S SEAT WHICH IS POWER OPERATED MOVED BACKWARDS ON ITS OWN AND THE INTERIOR LIGHTS CAME ON. I HAD TO READJUST THE SEAT MYSELF AND THEN THE INTERIOR LIGHTS WENT OUT ONCE THE SEAT WAS READJUSTED. THE FIRST TIME IT HAPPENED I THOUGHT IT WAS JUST A FLUKE AS I HAVE ONLY OWNED THIS VEHICLE A LITTLE OVER A MONTH. IT HAS HAPPENED MAYBE 4-5 TIMES NOW. TODAY I WAS GOING AROUND A CURVE IN THE ROAD AND IT HAPPENED. IT REALLY COULD HAVE CAUSED AN ACCIDENT BECAUSE IT WAS ON THE INTERSTATE AND I WAS TRAVELING 55-60 MPH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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