Mercury Mountaineer Complaints (2005)

82 consumer complaints on file.

#10730530June 26, 2015
ENGINE
TL* THE CONTACT OWNS A 2005 MERCURY MOUNTAINEER. WHILE DRIVING AT APPROXIMATELY 50 MPH, THE ENGINE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE FAILURE RECURRED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 126,000. THE VIN WAS NOT AVAILABLE. ...UPDATED 07/30/15 *BF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10703364April 2, 2015
VEHICLE SPEED CONTROL
I HAD THE CRUISE CONTROL SET ON 30 MPH DRIVING IN A RESIDENTIAL AREA. WITHOUT WARNING, ALL THE LIGHTS ON MY DASH FLASHED, AND MY VEHICLE LOST ALL POWER. VERY SCARY. NO MORE POWER STEERING, NO POWER BRAKES, WHILE COASTING THROUGH A NEIGHBORHOOD. I PUT THE CAR IN NEUTRAL, TURNED THE KEY OFF, BACK ON AGAIN, AND PUT THE CAR BACK IN DRIVE. THAT FIXED THE PROBLEM. THIS IS VERY SCARY AND DANGEROUS!! THIS IS THE THIRD TIME IT HAS HAPPENED TO ME. I AM AFRAID TO USE THE CRUISE CONTROL ON MY CAR NOW :( *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10683645February 16, 2015
STRUCTURE:BODY
TRANSMISSION JERKS . HAVE THAT CRACK IN MIDDLE LIFT GATE AROUND EMBLEM LIKE I SEE EVERYBODY HAS . LIFT GATE WINDOW BOLTS RUSTED AND ONE BROKE IN HALF ON THE DRIVER SIDE BACK LIFT GATE AT TOP BACK WINDOW IT CRACKED IN HALF DIDN'T KNOW THAT WHEN I NOTICED MY WARNING LIGHT SAYING HATCH WAS OPEN I DIDN'T NOTICED ANYTHING WENT TOO OPEN AND TRY TO SHUT IT AND WHEN I LIFTED OPEN THE DOOR THE GLASS FELL OUT AND BENT THE HINGE THAT SUPPORTS THE WHOLE REAR GLASS I GRABBED GLASS HELD IT TILL OTHERS CAME TO HELP ME IN PARKING LOT GLASS WAS HEAVY IM TINY PETITE GIRL SO THANK GOODNESS FOR PEOPLE WHO CAME TO HELP ME AT STORE IT WAS JUST HANGING THERE AND THE OTHER SIDE WAS JUST AS BAD JUST DIDN'T BREAK IN HALF AT THAT POINT YET THANK GOODNESS OR I THINK THE WHOLE THING WOULD HAVE FELL TO GROUND AND SHATTERED .VERY EXPENSIVE TO FIX AT A DEALER SO MY HUSBAND ORDER PARTS AT STORE AND ONLINE FOR A LOT LESS AND FIXED IT HIMSELF SO THAT'S ALL FIXED NOW. . RIGHT AFTER THAT WE NOTICED SAME KIND OF CAR AS OUR WITH SAME PROBLEM ONLY THEY HAD IT ALL DUCT TAPE AND STUFF TO KEEP IT TOGETHER (PROBABLY BECAUSE THEY FOUND OUT HOW EXPENSIVE IT IS TO FIX) I DIDN'T THINK THAT WAS SAFE AT ALL EITHER. MY CRUISE CONTROL STOPPED WORKING HAD IT REPLACED DURING WARRANTY. MY AIR CONDITIONER SUCKS . JUST LAST WEEK THE NEWEST THING IS MY TRUNK LOCK WONT OPEN NO MATTER WHAT I DO . I CAN ONLY OPEN THE LIFT GATE WINDOW THAT'S IT. BUT THE WHOLE BACK DOOR WONT LIFT OPEN. LOCK WONT BUDGE TO OPEN DON'T KNOW WHY? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10664014December 12, 2014
STRUCTURE
WHEN I CLOSED MY HATCH ON THE BACK OF MY MERCURY MOUNTAINEER THAT THERE WAS A CRACK. ALSO I HAVE NOTICED IT ON OTHER VEHICLE'S LIKE MINE AND FORD EXPLORER'S. AND I DON'T THINK IT SHOULD THAT ESPECIALLY ON TWO DIFFERENT KINDS OF VEHICLES AND ON ALOT OF THEM ALMOST EVERYONE I GET BEHIND IS LIKE THAT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10649043October 21, 2014
ENGINE
AS I WAS DRIVING THE VEHICLE JUST DIED; ALL THE WARNING LIGHTS CAME ON AND AS I WAS LOSING SPEED I PULLED OVER TO CURB THE BEST I COULD. RESTARTED CAR AND IT SEEMED TO RUN FINE BUT HAPPENED AGAIN 20 MINUTES LATER. THIS HAS ALSO HAPPENED 2 OTHER TIMES WITHIN THE LAST 10,000 MILES OF DRIVING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10648779October 20, 2014
VISIBILITY:GLASS, SIDE/REAR, VISIBILITY
TL* THE CONTACT OWNS A 2005 MERCURY MOUNTAINEER. THE CONTACT STATED THAT THE LIFT GATE HINGE ON THE DRIVER'S SIDE FAILED TO KEEP THE GLASS UP. THE VEHICLE WAS TAKEN TO A DEALER AND BOTH LIFT GATE GLASS HINGES WERE REPLACED. THE CONTACT WAS MADE AWARE OF RECALL NHTSA CAMPAIGN NUMBER: 01I010000 (VISIBILITY). HOWEVER, THE VEHICLE WAS NOT INCLUDED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10629348August 29, 2014
STEERING
TL* THE CONTACT OWNS A 2005 MERCURY MOUNTAINEER. WHILE DRIVING 45 MPH, THE POWER STEERING FAILED WITHOUT WARNING. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10609479July 9, 2014
ENGINE, VEHICLE SPEED CONTROL
THE ENGINE HAS SHUT OFF TWICE WHILE DRIVING USING CRUISE CONTROL. THE FIRST TIME I WAS ABLE TO GET TO THE SIDE OF ROAD AND RESTART IT.. THE SECOND TIME I PUT IT IN NEUTRAL AND RESTARTED IT WHILE MOVING. I AM AFRAID TO USE THE CRUISE CONTROL NOW - IF THERE HAD BEEN ONCOMING TRAFFIC WE WOULD'VE HAD A HEAD-ON COLLISION AS I WAS ON A CORNER AND WENT INTO THE OTHER LANE. WHEN THE ENGINE SHUTS OFF, THE POWER STEERING IS GONE LEAVING IT VERY DIFFICULT TO TURN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10572695March 16, 2014
STRUCTURE:BODY
THERE IS A CRACK IN THE LIFT GATE WHICH OCCURRED OVER TIME FOR NO APPARENT REASON AS THERE WAS NO ACCIDENT OR COLLISION OF ANY KIND WITH MY MOUNTAINEER. I UNDERSTAND THAT THERE HAVE BEEN OTHER COMPLAINTS ON THIS. THE MERCURY DEALERSHIP WHERE I PURCHASED AND SERVICED MY MOUNTAINEER ARE OUT OF BUSINESS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10555044December 6, 2013
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
TL* THE CONTACT OWNS A 2005 MERCURY MOUNTAINEER. THE CONTACT STATED THAT THERE WAS A HEATING FAILURE AND AN ABNORMAL NOISE EMITTED FROM THE HEATING UNIT WHEN ACTIVATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE HEAT TEMPERATURE ACTUATOR WAS REPLACED HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT FURTHER REPAIRED. THE FAILURE MILEAGE WAS 66,105 AND THE CURRENT MILEAGE WAS 98,000. UPDATED 3/5/14*CN *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10496362February 4, 2013
POWER TRAIN, STRUCTURE
TWO PROBLEMS...FIRST WHENEVER I SHIFT INTO REVERSE THERE IS A HESITATION AND IT TAKES LONGER THAN IT SHOULD TO REVERSE. IM ALSO EXPERIENCING A JERK BEFORE I COME TO A COMPLETE STOP. SECOND ..THE BACK OF MY LIFT HAS A CRACK FROM THE BOTTOM OF THE WINDOW TO THE MERCURY SYMBOL AND THEN IT CONTINUES DOWN UNDER THE SYMBOL. I'VE DONE SOME RESEARCH AND THERE RE LOTS OF OTHERS WITH THESE SAME ISSUES. I ONLY HAVE ABOUT 70000 MILES ON IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10492256January 11, 2013
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2005 MERCURY MOUNTAINEER. THE CONTACT STATED THAT THERE WAS A CRACK IN THE LIFT GATE. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR INSPECTION. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND INFORMED THE CONTACT THAT THERE WERE NO RECALLS ON THE VEHICLE. THE FAILURE MILEAGE WAS 100,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10463974July 2, 2012
STRUCTURE:BODY
I BOUGHT THIS SUV CASH FROM A DEALERSHIP AND WAS TOLD NO DAMAGES! I HAVE ALL THE ORIGINAL PAPERWORK STATING NO DAMAGES TO THE VEHICLE. I PAID 14300.00 CASH. I WENT TO TRADE IN MY SUV TO DOWNSIZE AND WAS TOLD THERE WERE TITLE ISSUES AND THE FRAME WAS CRACKED. I THEN LOOKED OVER ALL MY PAPERWORK FRONT AND BACK TO SEE IF I MISSED ANYTHING-TO SEE IF ANY DAMAGES WERE NOTED. I CONTACTED THE DEALERSHIP AND THEY SAID IT IS NOT THERE FAULT THAT THE DEALERSHIP THAT I WAS TRYING TO TRADE THE SUV IN WAS JUST TELLING ME THAT TO BUY MY TRADE IN FOR A LESS VALUE. I OBTAINED THE REPORT FROM AUTO CHECK AND IT CLEARLY STATES THE SUV WAS A LEASE. IT WAS IN AN ACCIDENT ON 12/06/07 THEN SOLD FOR AUCTION. NEW ENGLAND AUCTION REPORTED CLEARLY: AUCTION ANNOUNCED AS FRAME DAMAGE. WAS SOLD TO THE DEALERSHIP ON 12/28/07 THEN SOLD TO ME ON 01/09/08. AGAIN NO DAMAGES REPORTED TO ME. NOW I AM DRIVING A VEHICLE WITH A DAMAGED FRAME WHICH IS UNSAFE TO DRIVE. AND NO ONE WILL TAKE THE SUV BECAUSE OF THE FRAME DAMAGE. THE DEALERSHIP WANTS "PROOF". I HAVE BEEN UNABLE TO FIND THE ORIGINAL DEALER OR AUCTION GROUP. I ONLY HAVE THIS REPORT TO GO ON. PLEASE HELP ME! I WOULD HAVE NEVER BOUGHT THIS VEHICLE IF I KNEW IT HAD FRAME DAMAGES TO IT. CAN YOU PLEASE HELP IN ANYWAY! I WOULD LIKE TO BE REFUNDED OR GIVEN A CAR OF EQUAL VALUE THAT IS SAFE TO DRIVE. I DON'T KNOW WHAT TO DO. PLEASE CONTACT ME. THANK YOU. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10458053May 10, 2012
SERVICE BRAKES, HYDRAULIC
BRAKE PEDAL WENT TO FLOOR, THEN LIFTED PEDAL, THEN I HAD BRAKES, I SHOULDN'T HAVE TO PUMP MY BRAKES TO STOP MY VEHICLE, SERVICE CENTER REPLACED FRONT ROTORS, PADS, AND REAR ROTORS AND PADS, BLEED THE SYSTEM, THIS LASTED ALL BUT 3 DAYS AND IT HAPPENED AGAIN, WHAT GIVES WITH FORD, MERCURY BRAKE ISSUES......? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10457053May 1, 2012
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2005 MERCURY MOUNTAINEER. THE CONTACT STATED THAT THE REAR LIFT GATE EXHIBITED A QUARTER INCH CRACK FROM THE BOTTOM OF THE REAR WINDOW AND DOWN TO THE BOTTOM OF THE REAR HATCHBACK DOOR. AS A RESULT, WATER WAS ENTERING THE VEHICLE THROUGH THE CRACK. THE CONTACT STATED THAT THE REAR OF THE VEHICLE HAD STRONG ODOR OF MOLD. THE FAILURE MILEAGE WAS UNKNOWN AND THE CURRENT MILEAGE WAS 74,848.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10443896January 16, 2012
VEHICLE SPEED CONTROL
SPEED CONTROL SHUT OFF WHILE DRIVING ON HIGHWAY @65 MPH. SCAREY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10432804October 25, 2011
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2005 MERCURY MOUNTAINEER. THE CONTACT STATED THAT THE LIFT GATE PANEL WAS CRACKED. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE AND THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 72,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10425349September 14, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION, STRUCTURE:BODY:HATCHBACK/LIFTGATE, STRUCTURE:BODY
TRANSMISSION JERKING AND JUMPING INTO GEAR, AND REVERSE, ROLL FORWARD IN PARK ON A HILL. LIFTGATE HAS A CRACK AROUND AND UNDER THE SYMBOL. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10419839August 17, 2011
STRUCTURE
TL* THE CONTACT OWNS A 2005 MERCURY MOUNTAINEER. THE CONTACT STATED THE OVERHEAD CONSOLE THAT CONTROLS THE AIR CONDITIONING, THE DOME LIGHTS IN THE REAR OF THE VEHICLE, AND THE BRACKET HAD SEPARATED FROM THE VEHICLE. THE DEALER NOR MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE FAILURE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS 38,995 AND THE CURRENT MILEAGE WAS 39,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10418580August 11, 2011
STRUCTURE:BODY:HATCHBACK/LIFTGATE, STRUCTURE:BODY
TL* THE CONTACT OWNS A 2005 MERCURY MOUNTAINEER. THE CONTACT STATED THAT THERE WAS A CRACK IN THE REAR LIFT-GATE, RIGHT DOWN THE MIDDLE AND AROUND THE MANUFACTURERS EMBLEM. THE CRACK STRETCHED FROM THE TOP TO THE BOTTOM OF THE LIFT-GATE. DUE TO THE CRACK BEING LOCATED NEAR THE WINDSHIELD WIPER MOTOR, IT WOULD FREEZE AND CAUSE ABRASIONS TO THE HANDS WHENEVER THE LIFT-GATE WAS OPENED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER AT LEAST THREE TIMES, BUT THE CONTACT WAS INFORMED THAT HE WOULD HAVE TO PAY FOR THE REPAIR EXPENSES. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 44,000. UPDATED 09/28/11*LJ THE CONSUMER ALSO STATED ICE FORMED IN THE CRACKED AREA CAUSING BUBBLING OF REAR GATE AND FREEZING WINDSHIELD, WHICH CAUSED THE REAR WIPER TO NOT WORK. UPDATED 10/07/11
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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